Tata DoCoMo Complaints & Reviews

we are not facing a really bad network in marketyard pune
since 3rd december we dont have range and service in our cellphones when in our offices...
we are not able to communicate through our cell phones and just feel that we are having dummy cell phones...
besides repeated complaints to customer care just getting unsatisfactory answers
when mailed to [protected]@tatadocomo.com got the following repiles

Re: no network~~M11574821
Hide Details

From

[protected]@tatadocomo.com

To

[protected]@yahoo.com

Dear Mr. Agarwaal,

Greetings for the day!

This is with reference to your email dated 14-12-12 regarding Network related concern for your Tata Docomo mobile number [protected].

I regret for the inconvenience caused to you.

I would like to inform you that, as per the revert from our concerned team regarding your concern you are facing the network problem is due to the area is partially covered area, hence facing weak indoor issue,so site required. We will communicate once the site is live.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Deepika Maramreddy,
Tata Docomo - Customer Service.


-----Original Message-----
From: [protected]@yahoo.com
Sent: [protected]:12:54.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: no network~~M11574821
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________




are the apologies solution to my problem.... you all are giving the same standard reply just copying and pasting .....
you are not ready to understand our problem....
what the hell is going on





Thank You.

DEVENDRAA AGARWAAL
[protected]



________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Friday, 14 December 2012 3:11 AM
Subject: Re: no network~~M11549699

Dear Mr. Agarwaal,

Thank you for writing to us.

Please accept my sincere apologies for the delay in responding to your email.

This is with reference to your email dated 13-12-12 regarding network related concern for your TATA Docomo mobile number [protected].

I sincerely regret for the inconvenience caused to you.

I would like to inform you that ,Network enhancement is an ongoing journey & in this journey we strive to bring the very best experience to our customers by adding new sites. We will duly intimate you when we enhance our coverage to the said location.

We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one.

We appreciate the trust you have shown on us and we would like to thank you for the same.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Anand
TATA Docomo - Customer Service.

-----Original Message-----
From: [protected]@yahoo.com
Sent: [protected]:56:26.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: no network~~M11549699
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


what do u mean by we will intimate as soon as u get the new site....
till then will u plese tell me what is to be done...
should i just carry my cell as a dummy piece without any range....

i would like to bring to your notice that this problem is faced since last monday and not only me but all the tata customers whether docomo or indicom....

do the needful in the matter immediately or i will have to go to some other forum



?




Thank You.

DEVENDRAA AGARWAAL
[protected]



________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Thursday, 13 December 2012 12:30 AM
Subject: Fw: no network~~M11531642

Dear Mr.Agarwal,

Thank you for writing to us.

This is with reference to your email dated 12-12-12 regarding network related concern for your TATA Docomo mobile? number [protected].

I sincerely regret for the inconvenience caused to you.

We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one.

I would like to inform you that ,Network enhancement is an ongoing journey & in this journey we strive to bring the very best experience to our customers by adding new sites. We will duly intimate you when we enhance our coverage to the said location.

We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one.

We appreciate the trust you have shown on us and we would like to thank you for the same.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Nagraj
TATA Docomo - Customer Service.





-----Original Message-----
From:? [protected]@yahoo.com
Sent:? [protected]:07:42.0
To? :? "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc:? null
Subject:? Fw: no network~~M11531642
[Note:? Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
?sir already registered complaint about the network repeatedly but
not yet solved
already refreshed the sim also
still the problem persist
no range all day....
i am feeling as if i am carrying just a dummy piece for show
i am not having range in my cell the complete day
this problem is since last monday
when asked the local retailer in my area he said that this is been faced by all the docomo card holders....
i also tried my sim in different handset
please do the needful
my office address is saibaba trading co
178 marketyard
gate no 1
near rajendra roadlines
pune 37


already changed the sim but besides that did not get any mprovement....
whenever i get signal just get missed call alerts..... cant make any calls when in my office...
this problem not only faced by me but also by my friends and all the customers in marketyard premises...

when will we be in range again
will we be or not.....

Hi Sir/Madam


This is Satyendra A customer to Tata Docomo since 11/2 yr. I am using Tata docomo and my number is [protected] even i am having account in their website for the same number i used till 15 days back and even its in my mobile and suddenly my signal is collapsed and i am unable to see my number in their website there is no intimation no alert nothing regarding my account i don't know why there are giving pressure to the customers and if my problem is not resolved i will go legally.

Dear sir,

Rs 30 is deducting from my balance automatically on the name of value added services 3 times on month of dec - jan. Last deduction was for "offer of the day". This is very disappointing.
I request you to look into the matter as soon as possible and revert me back.

Beat regards,
Sourabh
[protected]

Hi All,

Today I am writing here with This Service (My Num: [protected] in AP), I got Fedup/ giveup and inform you all that pls change your numbers to other service which are much more better.
These people are charging me everyday 1.50p from my prepaid account with no msg/phone call made. Even I dont use my phone whole day still 1.50 P will be charged on my account.
I have added SMS plan of 0.01p for Local/National SMS but they are charging 0.60P on every msg..Y the plan is not getting applied, when I call cust serv..thats one of the stupid service that they listen to problem and cut the conversation in between after that I can never get to them again.

Cheating has become daily job and bread for there 2G and 3G companies.

Tata Number

I received a random call this morning for a Tata No. [protected]

Some amount is pending on this number. Apparantly my ID Proof has been used to get this number issued but I don`t remember taking this number.
Also, I haven`t received any bill or any police verification.

Someone named Mr. Chauhan had called me.
He was extremely rude on the call.

I doubt this would get resolved just by sending e-mails to them hence posting it on this public forum!

Thanks!
Mayank J

Dear Sir,

We have been using 10 postpaid tata docomo numbers and regularly paying bills. We had requested for conversion to prepaid for all numbers and were asked to submit documents at the nearest outlet which we did and were informed it will be done by 29th Dec as the documents had been submitted on 26th Dec as asked by them. We have all the trail mails sent and received from them. Now the customer care has stopped responding mails sent to them and we cant connect to the helpline as it gets disconnected. Our postpaid numbers are [protected] to [protected]. Our alternate contact nos are [protected].

Please advise further action.

Regards

Azeem

My mobile network is docomo,They have been deducting money from my cell by attaching some services without my knowledge or without intimating me.I have said them many a times but they didnot heed to it.Please take the due action on them.

Few Days ago...tata docomo cut my 30/- balance from main account for "keeda SMS" ..which was not activate by me....i think i heard that word first time....n when i call to customer care there was no conneting line for me at every time...its means i can't call...them...dont know y .>>.Mo : [protected]

Respected Sir,

I purchased a Tata Docomo Sim on 2nd January, 2013 but as I by mistake submitted black and white photograph.So, I submitted colored photograph on 4th Jan, 2013 but still upto 9th Jan,my sim is not activated.The number I took is [protected] and SIM number is[protected].
I request you to do it as soon as possible.

Thanks

Yours sincerely
Paramvir Mann

Hello,
During the last week of December, I opted for Tata Docomo family plan 999 with the following four numbers:
[protected], [protected], [protected] and [protected]. Of which, the first three connections were MNP and the last number was a new connection. The 999 plan was advertised on your website and said by the store official (Ms. Jacqline, Adyar, Chennai).

Later, only two numbers were ported into Tata Docomo ([protected] and [protected]). The number [protected] was not ported for other reasons. So, now I had three numbers in total with Tata Docomo.

When the sims for the three numbers got activated, I came to know that you had put me in the 'My family medium 1999' plan. This was done without my consent or knowledge.

After many emails and phone conversations, the plan was still 1999. Now, recently I have received a bill of Rs 724/- under the 1999 plan.

The complaint is: why should I pay for the 1999 plan when I opted for 999 plan. I only have 3 connections under this plan and I am not willing to pay for the 1999 plan.

Attached, please find list of complaints. I do not have the complaint numbers for phone conversations. And somehow, the complaint list in the My accounts page says 'closed'.

Please take necessary action as soon as possible. Contact me at [protected].

Note: This website does not take .pdf file formats as attachments. But the same has already been sent to 'listen' email of yours.

I have taken a Tata Docomo Postpaid SIM with Rs.1299 Plan. According to the plan, I should get 2GB 3G data free and unlimited 2G data. I called up the customer support asking for the 3G Settings for my Apple iPhone 4. They asked me to send a message with 1299 typed to 52270. I got a reply saying that "My phone does not support automatic settings and I have to contact Customer Support for Manual settings". I called up the customer support again, asking for the manual settings. At first they asked me to enter APN as TATA.DOCOMO.INTERNETHVC. I tried using this APN, but neither the 3G data nor the 2G data was working. I called the customer support again telling them the error I was facing. They again asked me to change the APN to "internethvc". I tried using this APN and I was getting the same error. I called up the customer support/technical department again telling them about the error. They told me to call [protected] and press 149 to log a complaint for this issue, but the person told me that there is no problem at there end and ask me to again call the technical department to resolve the issue. I can't understand to call whom?
These Tata Docomo support team is not able to tell me how to fix the porblem.

Charankamal Singh
[protected]
[protected]@nxtdesigns.com

Hi,

Today morning I had recharged my mobile with a 1day 3G pack worth Rs5 from my mobile balance.
I received the acknowledgement and and it mentioned that the balance is 171.1200.
Once I received the confirmation SMS, I turned ON my mobile data.
After a couple of minutes, the phone prompted me with the message "Insufficient Balance in your Account".
When I checked my balance, it showed Rs. 0.02. Where did my balance go?
Also, when i disable the data, a message prompt appears and in that it says:
"Data Session Charges:-0.00Rs0. Bal Rs.167.90. Volume Consumed: 3KB. Free Data Left: 46.57 MB. Validity 08/01/2013.@"
I tried to make STD calls, but I was unable to.

Please provide a solution.

Thanks

Dear Consumer Court,
This is Mohsin Gunwan from Bangalore,I got a very bad experience using Tata Photon Internet device.I use it for 8 months and I registered many complains with Tata Customer care but no proper resolution Technical guy came and said problem in network there is no range cant do anything..I requested photon to cancel my service and provide me refund as the device is not useful if you have network support.My device post paid no is Tata Photon [protected]~~

Thanks and Regards,
Mohsin

I have been a docomo customer for nearly 2 years now and i have been getting disconnected nearly once every month in relation to documents.... DISPITE RESUBMITTING DOCUMENTS.... either documents not recieved and now for the nth number of time i m getting disconnected as documents submitted are incorrect .... i have been giving my documents for the nth number of time to get my connection reactivated ... and this is really a harassment on your part

IT IS YOUR JOB TO TAKE CARE OF THE DOCUMENTS WE SUBSCRIBERS SUBMIT.... (OR IS IT JUST GOING OUT TO WASTE)

INITIALLY YOU LOST MY DOCUMENTS SO I SUBMITTED AGAIN AND AGAIN ....

NOW YOU HAVE CROSSED MY LIMIT OF PATIENCE AND TOLERANCE ....

I AM NOT ABLE TO CONTACT CUSTOMER CARE !!!! ALL BUSY WITH OTHER CLIENTS ....

EVEN IF I WOULD HAVE CONNECTED .... NOBODY EVER KNOWS WHAT THE HELL IS THE PROBLEM .... AND ALWAYS A LAME EXCUSE THAT "DOCUMENTS ARE NOT RECEIVED" IS GIVEN...

I DONT HAVE THE TIME AND ENERGY NOW TO REPEAT SUBMITTING MY DOCUMENTS EACH AND EVERY TIME U MISPLACE IT / LOSE IT / OR WATEVER THE HELL YOU DO WITH THE DOCUMENTS....

I NEED A PROPER SOLUTION ... A PERMANENT ONE ....

my number is [protected] with karnataka circle ...
i had done MNP from airtel to docomo.... and i donno why i did it now ....
ill have to go back to airtel i suppose ....

this is complete nonsense and irresposibility on ur part.
consumer harassment to its maximum

FWD: [protected]@tatadocomo.com, appellate.[protected]@tatadocomo.com

Whenever i call to customer care on 121 i dont get any option for talk to customer care person. i cant understand why they blacklisted my No. Bcz i had not talked to any customer care person in a wrong way. Even i had called only 1 time to Cust. care in. After that they Blacklisted my no. Now its 4 to 5 months i am facing this problem.Some of persons in my contact also facing this Problem.


Sachin
[protected]

Dear sir / Ma'am
I am Ratan Kumar ,I have a mobile number which I have issued on my friends ID but Now I have lost my no along with my mobile, my mobile number is[protected] , I went to get this connection on a new Sim card on my ID proof because this is my important number and I can't change it.
Please let me know how I can get new Sim card with same number as soon as possible. And what should I do to get the same? Please mail me all details on my mail ID [protected]@gmail.Com or feel free to contact [protected].

Please response quickly.

Thanks,
Ratan Kumar
Email-id [protected]@gmail.com
Yahoo-id [protected]@yahoo.co.in

bad service i hve given postpaid deposit n all document..then also no. not activated

Hi Team,

My name is parimala i am working in ITPL whitefield, i took an postpaid connection with Tatadocomo who visited our premises on 27th Oct-2012, i paid them 300Rs. on 27th Oct-2012. to change from prepaid connection to postpaid as i tried to contect the customer care there is no response from there end. Still now none of them bothered to call me and return my money. Convert from prepaid to postpaid. as this is pending from long time. Please help Me. My phone No is [protected] my mail Id is [protected]@gmail.com.

hi
i used Tata photon internet plan of monthly 850Rs/- on last 6 years back,Due to low speed around 2kb/min (Max),even i unable to open google page also,So i disconnected my plain on 1 month and i paid 850rs/- for that used month and i disconnected, my services,

At that time the person who had taken my money told me that your service deactivated successfully,

But now on today 7-1-2013 around morning 9:30 Am,One of the tata docomo customer care person called fake call to me and saying that,

i'm calling from delhi cosumer court, we have complaint received on you, for not paying bill of another 2 months,I[censored] not paid bill within 1 hour,you need to come to delhi on today through flight,for hearing this case on delhi consumer court,on before evening 5 Pm, or otherwise i need to pay 20,000 rs punishment to consumer court to close this case,

I have question::-

Qus::How i decide this fake call?
Ans::i recall this number after 1 hour and i ask them is this delhi cosumer court, They reply me no, this wrong numer and told me this
tata docomo customer care center.

Qus::why thus people calling this longtime time delay around 6 years back?
My ans::this people thinking that user may lose bill,and unable to so any proof of paid bill,

Qus:why thus peoples asking bill for auto generated bill,even i disconnected in 1 moth,
My ans::This people simply informing,that this computer generated bill,if suppose we complaint this cal as seriously this is answer coming..

Qus::Why thus people calling fake call and acting like consumer court people and giving time time to pay within 1 hour?
Ans:: thus people think that people my fear for this call and user might go immediately and pay bill even i[censored]ser not used services, reason is they make user to fear and unable to think who is call like this.

To the admin of consumercourt.in please take this question seriously, lot of people suffering for this type fake person,if suppose person who lift this call other
than consumer(me),they go depression due to fear,

MY account what i used in tata photon:: [protected]
i got fake call from this number :: [protected]


I already take infromation of call register for this number [protected] from Vodafone GSM, i record conversation in my mobile,

Dear Sir,
My name is Vipin, i bought 10 Sim cards on a same ID near about 2 years ago. I was not matured when i bought them. i don't know how Dealer Activate Them. Now I lost all Sim and i don't remember numbers. so tell me how can i deactivate them all numbers.
My Current Number is [protected]. Email ID - [protected]@hotmail.com