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Tata DoCoMo Complaints & Reviews

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Updated: Aug 21, 2025
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Tata DoCoMo reviews & complaints page 319

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S
satyendranath
from Narsapur, Andhra Pradesh
Jan 10, 2013
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Address: Bangalore, Karnataka

Hi Sir/Madam


This is Satyendra A customer to Tata Docomo since 11/2 yr. I am using Tata docomo and my number is [protected] even i am having account in their website for the same number i used till 15 days back and even its in my mobile and suddenly my signal is collapsed and i am unable to see my number in their website there is no intimation no alert nothing regarding my account i don't know why there are giving pressure to the customers and if my problem is not resolved i will go legally.
Feb 02, 2018
Updated by satyendranath
Hi Team,

I want your help as i am using [protected] since years where as without any notice this number is barred and all my bank accounts are linked to this number so please let me know what the issue is any why it is barred.
Dear Satyendranath,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Satyendranath,

The new temporary password is 2531. Kindly login with temporary password within 48 hrs from now to avoid password expiry.

Thanks and Regards,
Customer Care,
Tata DOCOMO
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    C
    crazychap10
    from Mumbai, Maharashtra
    Jan 9, 2013
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    Address: Surat, Gujarat

    Dear sir,

    Rs 30 is deducting from my balance automatically on the name of value added services 3 times on month of dec - jan. Last deduction was for "offer of the day". This is very disappointing.
    I request you to look into the matter as soon as possible and revert me back.

    Beat regards,
    Sourabh
    [protected]
    my issue is solved and i have got my balance back.
    Dear sir,

    please delete my complaint as my issue is solve.

    regards
    sourabh
    Dear Customer,

    We are glad that your query has been solved for any further assistance please visit this link http://bit.ly/24x7LiveChatSupport.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.
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      P
      PRH143
      from Hyderabad, Telangana
      Jan 9, 2013
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      Address: Rangareddy, Andhra Pradesh

      Hi All,

      Today I am writing here with This Service (My Num: [protected] in AP), I got Fedup/ giveup and inform you all that pls change your numbers to other service which are much more better.
      These people are charging me everyday 1.50p from my prepaid account with no msg/phone call made. Even I dont use my phone whole day still 1.50 P will be charged on my account.
      I have added SMS plan of 0.01p for Local/National SMS but they are charging 0.60P on every msg..Y the plan is not getting applied, when I call cust serv..thats one of the stupid service that they listen to problem and cut the conversation in between after that I can never get to them again.

      Cheating has become daily job and bread for there 2G and 3G companies.
      Dear Customer,

      We have received your complaint and we will ensure it is resolved soon.

      Thanks and Regards,
      Customer Care
      Tata DOCOMO.
      Dear Customer,

      The Vas service has been deactivated also an amount of Rs. 25.50/- credited back to the account as goodwill. Also, your complaint for the recharge of SMS pack has been registered with docket number PSMR12055831 and the same will be resolved soon.

      Thanks and Regards,
      Customer Care,
      Tata DOCOMO
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        M
        Mayank Jain
        from Delhi, Delhi
        Jan 9, 2013
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        Tata Number

        I received a random call this morning for a Tata No. [protected]

        Some amount is pending on this number. Apparantly my ID Proof has been used to get this number issued but I don`t remember taking this number.
        Also, I haven`t received any bill or any police verification.

        Someone named Mr. Chauhan had called me.
        He was extremely rude on the call.

        I doubt this would get resolved just by sending e-mails to them hence posting it on this public forum!

        Thanks!
        Mayank J
        Dear Mr.Jain,

        We have received your complaint and we will ensure it is resolved soon.

        Thanks and Regards,
        Customer Care
        Tata DOCOMO.
        Dear Mr. Jain,

        As per our discussion, there is an outstanding amount of Rs.1469.99 and your device has been disconnected on 22-JUN-08 due to non payment and we haven't received any bill from 27-MAR-08. Kindly and provide us the receipt of payed bill dated 17-Jan-2013 which will assist us in doing the needful.

        Thanks and Regards,
        Customer Care
        Tata DOCOMO
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          A
          azeem basit
          from Mumbai, Maharashtra
          Jan 9, 2013
          Resolved
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          Resolved

          Address: Mumbai Suburban, Maharashtra

          Dear Sir,

          We have been using 10 postpaid tata docomo numbers and regularly paying bills. We had requested for conversion to prepaid for all numbers and were asked to submit documents at the nearest outlet which we did and were informed it will be done by 29th Dec as the documents had been submitted on 26th Dec as asked by them. We have all the trail mails sent and received from them. Now the customer care has stopped responding mails sent to them and we cant connect to the helpline as it gets disconnected. Our postpaid numbers are [protected] to [protected]. Our alternate contact nos are [protected].

          Please advise further action.

          Regards

          Azeem
          Aug 13, 2020
          Complaint marked as Resolved 
          Dear Basit,

          Your numbers have been migrated to prepaid on 10-JAN-2013.

          Thanks and Regards,
          Customer Care,
          Tata DOCOMO
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            R
            raviteja007
            from Delhi, Delhi
            Jan 9, 2013
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            Address: Chennai, Tamil Nadu

            My mobile network is docomo,They have been deducting money from my cell by attaching some services without my knowledge or without intimating me.I have said them many a times but they didnot heed to it.Please take the due action on them.
            Dear Mr.Teja,

            Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

            Thanks and Regards
            Customer Care
            Tata DOCOMO.
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              C
              Cj Dudhat
              from Mumbai, Maharashtra
              Jan 9, 2013
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              Address: Surat, Gujarat

              Few Days ago...tata docomo cut my 30/- balance from main account for "keeda SMS" ..which was not activate by me....i think i heard that word first time....n when i call to customer care there was no conneting line for me at every time...its means i can't call...them...dont know y .>>.Mo : [protected]
              Dear Mr.Dudhat,

              We have received your complaint and we will ensure it is resolved soon.

              Thanks and Regards,
              Customer Care
              Tata DOCOMO.
              my mo.number is [protected]
              my internet balance last validity date is 14th may 2014 till 12 a.m.,
              i am using my internet at 11:40 p.m (Date: 14th may 2014) and company cutted my prepaid account balance 24.Rs.
              and after i called at customer care but didn't replied me and cut the call, and right now they didn't give me a chance or talk with customer care executive. so give me a solution what i have to do next ??
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                P
                paramvirmann
                from Delhi, Delhi
                Jan 9, 2013
                Resolved
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                Resolved

                Address: Punjab

                Respected Sir,

                I purchased a Tata Docomo Sim on 2nd January, 2013 but as I by mistake submitted black and white photograph.So, I submitted colored photograph on 4th Jan, 2013 but still upto 9th Jan,my sim is not activated.The number I took is [protected] and SIM number is[protected].
                I request you to do it as soon as possible.

                Thanks

                Yours sincerely
                Paramvir Mann
                Aug 13, 2020
                Complaint marked as Resolved 
                Dear Mr.Mann,

                We have received your complaint and we will ensure it is resolved soon.

                Thanks and Regards,
                Customer Care
                Tata DOCOMO.
                Dear Mr.Mann,

                Your number is under suspension. Kindly dial 59059 for tele verification and activation of your number.

                Thanks and Regards,
                Customer Care,
                Tata DOCOMO
                hi

                i requiested for tata docomo pre to postpaid plain to my no: [protected] i requiest this from feb now its march but still now it as not activated on 7th march i got sms that your pre to post migration is cancelled due to document non submission but i have email my i d proof to this id tata.[protected]@gmail.com can i know were is the problem u r facing and wen it will get activated.


                Thanks and Regards
                Srinivas
                Hi,

                This is shekar and few days back i have migrated from Airtel to Tata Docomo.But as the store suggested me to post paid due to non availablity of prepaid SIM cards.I have submitted all the documents. But i have a query now.

                The documents and originals submitted belong to different address.Now i have shifted my house different place in the same city.

                Could you please suggest me how to proceed further on this . Quick reponse is appreciated.


                Regards,
                Shekar
                my sim card was port videocon to Tata Docomo

                no [protected]

                but currently i am in Coming at Gujrat, my sim card not call any cast mar service like 59059 for verification

                i am in roming but my please verification my sim and activate my no.
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                  B
                  badvinz
                  from Chennai, Tamil Nadu
                  Jan 9, 2013
                  Resolved
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                  Resolved

                  Address: Chennai, Tamil Nadu

                  Hello,
                  During the last week of December, I opted for Tata Docomo family plan 999 with the following four numbers:
                  [protected], [protected], [protected] and [protected]. Of which, the first three connections were MNP and the last number was a new connection. The 999 plan was advertised on your website and said by the store official (Ms. Jacqline, Adyar, Chennai).

                  Later, only two numbers were ported into Tata Docomo ([protected] and [protected]). The number [protected] was not ported for other reasons. So, now I had three numbers in total with Tata Docomo.

                  When the sims for the three numbers got activated, I came to know that you had put me in the 'My family medium 1999' plan. This was done without my consent or knowledge.

                  After many emails and phone conversations, the plan was still 1999. Now, recently I have received a bill of Rs 724/- under the 1999 plan.

                  The complaint is: why should I pay for the 1999 plan when I opted for 999 plan. I only have 3 connections under this plan and I am not willing to pay for the 1999 plan.

                  Attached, please find list of complaints. I do not have the complaint numbers for phone conversations. And somehow, the complaint list in the My accounts page says 'closed'.

                  Please take necessary action as soon as possible. Contact me at [protected].

                  Note: This website does not take .pdf file formats as attachments. But the same has already been sent to 'listen' email of yours.
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  Dear Customer,

                  We have received your complaint and we will ensure it is resolved soon.

                  Thanks and Regards,
                  Customer Care
                  Tata DOCOMO.
                  Dear Customer,

                  Your complain docket number[protected] is already under process and has been forwarded to the concerned team.

                  Thanks and Regards,
                  Customer Care,
                  Tata DOCOMO
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                    C
                    cksonline
                    from Chandigarh, Chandigarh
                    Jan 8, 2013
                    Resolved
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                    Resolved

                    Address: Jalandhar, Punjab

                    I have taken a Tata Docomo Postpaid SIM with Rs.1299 Plan. According to the plan, I should get 2GB 3G data free and unlimited 2G data. I called up the customer support asking for the 3G Settings for my Apple iPhone 4. They asked me to send a message with 1299 typed to 52270. I got a reply saying that "My phone does not support automatic settings and I have to contact Customer Support for Manual settings". I called up the customer support again, asking for the manual settings. At first they asked me to enter APN as TATA.DOCOMO.INTERNETHVC. I tried using this APN, but neither the 3G data nor the 2G data was working. I called the customer support again telling them the error I was facing. They again asked me to change the APN to "internethvc". I tried using this APN and I was getting the same error. I called up the customer support/technical department again telling them about the error. They told me to call [protected] and press 149 to log a complaint for this issue, but the person told me that there is no problem at there end and ask me to again call the technical department to resolve the issue. I can't understand to call whom?
                    These Tata Docomo support team is not able to tell me how to fix the porblem.

                    Charankamal Singh
                    [protected]
                    [protected]@nxtdesigns.com
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    hello,
                    I have tata docomo connection for 1.5 years. But my sim get damaged. Then i have taken new sim on same number.
                    Now what the internet is not working on it. previously it was working on old sim of same number now but it doesn't work.
                    It shows that "service unavailable" on your SIM.
                    I complaint many times to customer care they told me receive settings and install it and switched off your phone and switched it ON.
                    I tried so many times but it doesn't work.
                    I am using Tata Docomo sim card from last 2 years. till now it was ok while using its services but from last 7 days the net connection doesn't work.
                    I have subscribed net connections of 48r.s of 2GB data usage. but now it does'nt work. thers an error while opening the connections. I have talked to 121 from these 7 days but they r not giving any reason for such a problem occuring. they told me to delete all APns and make new APNs and restart my cell. all I tried but still no sucess....I m not only the guy to suffer infact there may be many to suffer from this problem. Infact not even there senoirs are ready to talk on this problems.
                    plz do something. If it does't then surely i will had to make a complaint to Consumer Court on Tata Docomo........
                    plz help me....
                    Dear customer,

                    Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

                    Thanks and Regards
                    Customer Care
                    Tata DOCOMO.
                    i m nt able to call on 121 and ur service have been rubbish from last month or so...
                    i m now going to apply for portability in idea ...atlest they give good service infact of having high rates...here in tata docomo there is no one to listen ...
                    my contact no. is [protected]
                    email id- [protected]@gmail.com
                    do earely otherwise i will had to take severe actions on it...
                    hello docomo is der nybody listening...u all r really an i m transferring to idea...nd many of my freinds will do d same...good bye...
                    Dear Sir,
                    I am using tata docomo sim in my mobile..Internet is working in mobile but i want to use that internet in my pc...when i connected my mobile to pc by using data cable, , there is not working of internet on my pc... so plz help me...when i cal to tata docomo customer care always it says my customer care is busy... i am trying from 3 days..but did not connect...
                    bledy customer cares in tata docomo...no respect for customers... they dont have commonsense i thinkk...
                    Dear Mr. Singh,

                    Kindly provide us your Tata Docomo connection details which will assist us in doing the needful.

                    Thanks and Regards,
                    Customer Care,
                    Tata DOCOMO
                    SINCE MORNING MY NET IS NOT WORKING, I HAVE ALREADY MADE CALL TO COUSTOMER CARE 3 TIMES BUT MY PROBLEM WAS NOT SOUGHT OUT AND ALSO NOT IAM NOT ABLE TO CONTACT COUSTOMER CARE PLEASE HELP ME AS SOON AS POSSIBLE
                    Complaint number :[protected]

                    Phone No : [protected]
                    I have raised the complaint on 7-aug-2014, but till now the problem not solved. Today (11-aug-2014) I called to customer care, they told your complaint is closed, but no service person came and didn’t receive any call from tata services. I have asked about the problem but they told that the service engineer called you but your mobile not reachable and not attending. So they closed the complaint, but the problem still there. I have not satisfied with the service you provide. So do the thing at the earliest. From 5th aug 2014 to 11th aug 2014 the network is not working so do the refund for those days.
                    Dear TATA Docomo team,

                    I have got TATA Docomo connection around 6 months Back And my userID
                    is : [protected].

                    From last wednesday(6thAug'14), The internet connection was not
                    working. So I have tried calling the toll free no. on 7th and it was
                    not picked by any of the customer support executive merely for Half an
                    hour.
                    After trying for so many times, I have raised the complaint on 7th
                    and the Complaint no is:[protected]. And he told that the Technical
                    Support engineer will reach home in person and check the connection
                    details. But after that we didnt get any call or information from
                    them.

                    Again we called them up and asked for the details on 9th aug, the
                    customer Support executive told that the ticket has been updated with
                    'Battery Backup down' and he assured that the problem will get solved.

                    But it wasn't resolved. So again i tried calling Yesterday (11th
                    Aug'14) and contacted the Customer support executive and he told that
                    the ticket[protected] has been closed. And he again opened new ticket
                    '[protected]' and we dont know the status now. Again we didnt get any
                    info what is going on.

                    And i need justification for below points :

                    1. From 6th Aug'14 my internet connection is not working, that too
                    because of Server back issue and etc, -> ie from your side. -> I need
                    a refund for those days(from 6th Aug to till date), which we didnt get
                    Internet Connection

                    2. Customer suppert executive is not picking the call for almost half
                    an hour-> then why you are advertising as 24/7-> is this the way you
                    behave with Clients?

                    3. While setting the target resolvation time, you have to get input
                    from Customer and not use whichever Generated in system.

                    4. And the other thing is if you people are not able to resolve the
                    issue with the date, then merely you are closing it with some useless
                    comments to safeguard you from slippage.

                    5. You have closed my ticket without my knowledge. If i asks for
                    reason, why they closed. Customer support executive told that it was
                    not his job, it was done by closing team. -> here after
                    shareAdvertise the closing team contact too. so that we will contact
                    them.

                    6.The customer support executive told that, it has been closed after
                    that we are not able to reach you. so my question here is, if i am not
                    able to reach in Phone, you have to come in person as you aware of my
                    address, which you have verified while providing Connection. -> that
                    was not done.
                    And Customer support executive told like he sent a mail that we are
                    closing the ticket. -> but how can i check your mail with out
                    providing connection. Second thing is, you have to wait till my
                    acknowledgement mail. then only u have to proceed. Without my
                    acknowledgement it was working how can you close the connection ->
                    please justify.

                    7. On 11th Aug'14, Customer support executive told that it will get
                    resolved by 12th aug'14 morning, but it wasnt resolved yat and nobody
                    responded.
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                      A
                      alanrajabraham
                      from Bengaluru, Karnataka
                      Jan 8, 2013
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                      Address: Ernakulam, Kerala

                      Hi,

                      Today morning I had recharged my mobile with a 1day 3G pack worth Rs5 from my mobile balance.
                      I received the acknowledgement and and it mentioned that the balance is 171.1200.
                      Once I received the confirmation SMS, I turned ON my mobile data.
                      After a couple of minutes, the phone prompted me with the message "Insufficient Balance in your Account".
                      When I checked my balance, it showed Rs. 0.02. Where did my balance go?
                      Also, when i disable the data, a message prompt appears and in that it says:
                      "Data Session Charges:-0.00Rs0. Bal Rs.167.90. Volume Consumed: 3KB. Free Data Left: 46.57 MB. Validity 08/01/2013.@"
                      I tried to make STD calls, but I was unable to.

                      Please provide a solution.

                      Thanks
                      +1 photos
                      pics added

                      Wrong Balance in Account - Comment #1561794 - Image #0
                      Wrong Balance in Account - Comment #1561794 - Image #1
                      Wrong Balance in Account - Comment #1561794 - Image #2
                      Wrong Balance in Account - Comment #1561794 - Image #3
                      But when i query my account
                      2 different balance 2 diff times

                      Wrong Balance in Account - Comment #1561795 - Image #0
                      Wrong Balance in Account - Comment #1561795 - Image #1
                      Wrong Balance in Account - Comment #1561795 - Image #2
                      Dear Customer,

                      Trust your issue has been resolved.

                      Thanks and Regards,
                      Customer Care,
                      Tata DOCOMO
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                        M
                        mohsingunwan
                        from Bengaluru, Karnataka
                        Jan 8, 2013
                        Resolved
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                        Resolved

                        Address: Bangalore, Karnataka

                        Dear Consumer Court,
                        This is Mohsin Gunwan from Bangalore,I got a very bad experience using Tata Photon Internet device.I use it for 8 months and I registered many complains with Tata Customer care but no proper resolution Technical guy came and said problem in network there is no range cant do anything..I requested photon to cancel my service and provide me refund as the device is not useful if you have network support.My device post paid no is Tata Photon [protected]~~

                        Thanks and Regards,
                        Mohsin
                        Aug 13, 2020
                        Complaint marked as Resolved 

                        Docomo — improper service

                        i am retailer of docomo(kathuria comm,anardana chowk,patiala) there is no proper service here,coz the activated connections r again deactivated and the connections are reactivatedafter monuths we had talked about this to seniors of docomo but even they ignore all this.almost all of the retailers in patiala are facing this problem so kindly please check out this matter.even u can all me for full details about this matter my cell no.[protected],[protected] i would req u if possible please change the distributer as he is unable to give proper service.i would even req to please send some seniors to patiala so that they could survey the conditions.
                        thaks

                        Tata Docomo — IMPROPER SERVICE

                        TATA DOCOMO IS REALLY SAD.
                        MY DOCKET NUMBER[protected] IS STILL UNSOLVED WHICH WAS REGISTERED ON 30TH AUGUST.

                        AND SUDDENLY TODAY MORNING IE 13TH SEPTEMBER 2011 THEY STOPPED MY OUTGOING SERVICE FOR THE REASON O[censored]NDELIVERED BILL WHEN I HAVE ALREADY RECEIVED THE BILL. AND I HAVE 1 MORE DOCKET NUMBER TO TAKE CARE OF. THESE NUMBER ARE JUS INCREASING AND THE CC ARE INEFFICIENT TO TAKE PROPER ACTIONS.

                        THIS IS THE 2ND TIME I AM FACING THIS PROBLEM AND CC ARE NOT RESPONDING PROPERLY.

                        SHRITAM
                        [protected]
                        Hi,

                        This is to inform you that the service provided by your customer service agent is seviourly poor and does not give a proper information to the complain .

                        As we people have to wait all the way for hours .Today i have spoke to Yamuna more your customer agent and she did not respond me in a good manner and put my

                        call on hold for a long time after when i told to connect it their supervisor when the call was retreived some other guy picked it up and just disconnected it . I am really

                        bad to say about the customer service provided by your agents and request you to please deactivate my existing plan which has been activated by your end and kindly

                        request you to return my refund to my account.

                        Hope so you would do the needfull as per my covenience.


                        Regards
                        Shabana
                        [protected]
                        Dear Mohsin,

                        We have received your complaint and we will ensure it is resolved soon.

                        Thanks and Regards,
                        Customer Care
                        Tata DOCOMO.
                        Dear Mohsin,

                        As per your complaint bearing number[protected] our concerned team already spoke to you and informed that there is no wrong billing and that you have been charged as per your usage. The cancellation request has been raised on 11-JAN-2013 and is under process.

                        Thanks and Regards,
                        Customer Care,
                        Tata DOCOMO
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                          A
                          Ankit
                          from Hyderabad, Telangana
                          Jan 8, 2013
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                          Address: Bangalore, Karnataka

                          I have been a docomo customer for nearly 2 years now and i have been getting disconnected nearly once every month in relation to documents.... DISPITE RESUBMITTING DOCUMENTS.... either documents not recieved and now for the nth number of time i m getting disconnected as documents submitted are incorrect .... i have been giving my documents for the nth number of time to get my connection reactivated ... and this is really a harassment on your part

                          IT IS YOUR JOB TO TAKE CARE OF THE DOCUMENTS WE SUBSCRIBERS SUBMIT.... (OR IS IT JUST GOING OUT TO WASTE)

                          INITIALLY YOU LOST MY DOCUMENTS SO I SUBMITTED AGAIN AND AGAIN ....

                          NOW YOU HAVE CROSSED MY LIMIT OF PATIENCE AND TOLERANCE ....

                          I AM NOT ABLE TO CONTACT CUSTOMER CARE !!!! ALL BUSY WITH OTHER CLIENTS ....

                          EVEN IF I WOULD HAVE CONNECTED .... NOBODY EVER KNOWS WHAT THE HELL IS THE PROBLEM .... AND ALWAYS A LAME EXCUSE THAT "DOCUMENTS ARE NOT RECEIVED" IS GIVEN...

                          I DONT HAVE THE TIME AND ENERGY NOW TO REPEAT SUBMITTING MY DOCUMENTS EACH AND EVERY TIME U MISPLACE IT / LOSE IT / OR WATEVER THE HELL YOU DO WITH THE DOCUMENTS....

                          I NEED A PROPER SOLUTION ... A PERMANENT ONE ....

                          my number is [protected] with karnataka circle ...
                          i had done MNP from airtel to docomo.... and i donno why i did it now ....
                          ill have to go back to airtel i suppose ....

                          this is complete nonsense and irresposibility on ur part.
                          consumer harassment to its maximum

                          FWD: [protected]@tatadocomo.com, appellate.[protected]@tatadocomo.com
                          Dear sir,
                          i have tata docomo prepaid number [protected].Connection taken in 2009. But from 3rd jan 2011 it is disconnected.When i asked cust care they replied we can't do anything,u have to submit ur document. But how could they disconnet my no. Without any prior information.I can't submit the doc now because i am on ship at anchorage. And on 1st jan 2011 i activated gprs of rs5 but rs 95 deducted from my balance.Now they are saying u hv activated this plan but i am damn sure that i tried to activate plan of rs5 and i press 1 to activate this plan. This is cheating that u press any button but only get what they want. As i am regular user of airtel gprs and i hv no complain to them.
                          Pls if possible pay some attention on my issue as i am suffering from disconnection.
                          Brgds thanks
                          Prem prakash
                          [protected]
                          Thanks, but why the mobile set hanging when i insert tata docomo simply.even almost all mobiles.
                          Please solve my problem.
                          Thanks
                          Prem
                          Sir,

                          Last 21st April I got a rental connection from one of the Distributor of TATA DOCOMO M/S Balaji Tirupati (OWNERS MOBILE NO.[protected], NAMED MANTU BABU,) situated at (Salt Lake,Kolkata).The mobile no is [protected]. The name of the Executive is Mr.Nitesh Sharm, after the verbal discussion with him, he said that the line was activate with in 06 hrs, but surprisingly the line was activate on 24th April, and after that the line was (outgoing) bared on 27th April, As a customer I called several time to the customer care but they said that the line was not TATA DOCOMO Line, So as a customer under your your authority request you that I dont want to continue the same no. Please acknowledge the same.

                          Regards

                          Kunal Mitra
                          06-05-12
                          "Dear Kunal,

                          The inconvenience caused is deeply regretted. Please be informed that as per checking our records your number is in active state only.

                          Thanks and Regards
                          Customer Care
                          Tata DOCOMO
                          Kerala, i am working as a software developer in TCS and took a tata docomo sim in kerala 1 month back.From next day onwards , i was getting sms like submit your documents ,Then i asked the shopkeeper and he told me like dont consider those sms .finally ,Three days back customer care called me and asked me submit your documents again to continue the services .So i submitted my documents again to the same shop.But now outgoing is stopped.I am very dissopointed with this service and the customer people cant even speak to us in English.Kindly solve my problem immediately otherwise i will definitely take some action .My number is [protected].The customer care people disconnecting my call everytime without speaking and saying "i am transferring my call to my .... "..This is such a bad service from kerala docomo..
                          I
                          Dear Customer,

                          We would like to inform you that as per our records we found that your number is blocked due to non submission of documents. Hence, we request you to visit the Tata Docomo outlet where you submitted the documents in this regard.

                          Thanks and Regards,
                          Customer Care
                          Tata DOCOMO.
                          airtel?! i did mnp from airtel to docomo!!!
                          Namaste Ankit,

                          We would like to inform you that your concern listed 08 Jan 2013 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

                          Regards
                          Rakesh Ranga
                          Airtel Presence (Airtel Customer Service Team)
                          Bharti Airtel Ltd
                          [protected]@in.airtel.com

                          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                          Twitter - www.twitter.com/airtel_presence
                          Facebook - www.facebook.com/bhartiairtelltd
                          Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                          Dear Ankit,

                          The document has been updated in the account and the number has been activated from 09-JAN-2013.

                          Thanks and Regards,
                          Customer Care,
                          Tata DOCOMO
                          This is preeti reddy despite constantly making call to the back office visiting branches of tata docomo and writing letter for disconnection of there broadband service this beggers have been constantly harassing me for bill payment. since nov 2012 I have been trying to get disconnection but this people not once have confirmed disconnection pathetic service needless to say they don't want to disconnect so that they can keep pilling bills.
                          I bought the Tata Docomo 3G Dongle in Jan 2013. The speed was very bad and I applied for disconnection of Service in early Feb..2 months and 2 service requests later[protected] and[protected], all I get is a 100 phone calls from Customer Service asking the reason for disconnection. I have already confirmed plenty of times that I want the service disconnected. To my surprise, I find that that Tata has also been billing me for the last 2 months and are now claiming about a 1000 bucks in spite of me not having touched the dongle since I put in the first service request. Tata Docomo is not only ruining the goodwill that Tata had but also creating new world records in poor customer service. Apart from standard replies over the phone and pasiting templates in e-mail, they are not capable of providing any othetr service.
                          If anyone from Tatat Docomo miraculously wants to get in touch with me, my # is [protected]
                          Dear Customer([protected]),

                          We have received your complaint and we will ensure it is resolved soon.

                          Thanks and Regards,
                          Customer Care
                          Tata DOCOMO.
                          Dear Customer,


                          We tried to speak to you personally to understand your concerns regarding the billing issue. However, we are unable to contact you, since your call was not reachable.

                          Hence, we would like to inform you that as per our records we found that there is no wrong billing and you have been charged correctly as per your usage and there is an outstanding amount of Rs. 1449 in your account and request you to clear the same.


                          Thanks and Regards,
                          Customer Care
                          Tata Docomo.
                          I have two tata docomo numbers, as im not using these two numbers simply im paying the bill as its a postpaid connection. so i want to cancel [protected], [protected] these two tata docomo numbers.
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                            sachin2307
                            from Delhi, Delhi
                            Jan 8, 2013
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                            Address: Rohtak, Haryana

                            Whenever i call to customer care on 121 i dont get any option for talk to customer care person. i cant understand why they blacklisted my No. Bcz i had not talked to any customer care person in a wrong way. Even i had called only 1 time to Cust. care in. After that they Blacklisted my no. Now its 4 to 5 months i am facing this problem.Some of persons in my contact also facing this Problem.


                            Sachin
                            [protected]
                            Dear Sachin,

                            Your complaint has been registered with docket number PSR[protected]. The same will be resolved soon.

                            Thanks and Regards,
                            Customer Care,
                            Tata DOCOMO
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                              Ratan43
                              from Gurgaon, Haryana
                              Jan 8, 2013
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka

                              Dear sir / Ma'am
                              I am Ratan Kumar ,I have a mobile number which I have issued on my friends ID but Now I have lost my no along with my mobile, my mobile number is[protected] , I went to get this connection on a new Sim card on my ID proof because this is my important number and I can't change it.
                              Please let me know how I can get new Sim card with same number as soon as possible. And what should I do to get the same? Please mail me all details on my mail ID [protected]@gmail.Com or feel free to contact [protected].

                              Please response quickly.

                              Thanks,
                              Ratan Kumar
                              Email-id [protected]@gmail.com
                              Yahoo-id [protected]@yahoo.co.in
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              Dear Mr.Sharma,

                              Kindly lodge a police complaint at your nearest police station about the aforesaid number then provide us a copy of FIR Report so that we can provide you the details about that number.

                              Thanks and Regards
                              Customer Care
                              Tata DOCOMO.
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                                amanbansal999
                                from Eluru, Andhra Pradesh
                                Jan 7, 2013
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                                Address: Bangalore, Karnataka

                                bad service i hve given postpaid deposit n all document..then also no. not activated
                                Dear Mr.Bansal,

                                Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

                                Thanks and Regards
                                Customer Care
                                Tata DOCOMO.
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                                  parimalamn
                                  from Mumbai, Maharashtra
                                  Jan 7, 2013
                                  Resolved
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                                  Resolved

                                  Address: Karnataka

                                  Hi Team,

                                  My name is parimala i am working in ITPL whitefield, i took an postpaid connection with Tatadocomo who visited our premises on 27th Oct-2012, i paid them 300Rs. on 27th Oct-2012. to change from prepaid connection to postpaid as i tried to contect the customer care there is no response from there end. Still now none of them bothered to call me and return my money. Convert from prepaid to postpaid. as this is pending from long time. Please help Me. My phone No is [protected] my mail Id is [protected]@gmail.com.
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Dear Customer,

                                  We have received your complaint and we will ensure it is resolved soon.

                                  Thanks and Regards,
                                  Customer Care
                                  Tata DOCOMO.
                                  Dear Customer,

                                  As per our records we havent found any pre to post migration request. Hence request you to provide us the same.

                                  Thanks and Regards,
                                  Customer Care
                                  Tata DOCOMO.
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                                    surendra007
                                    from Kolkata, West Bengal
                                    Jan 7, 2013
                                    Resolved
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                                    Resolved

                                    Address: Srikakulam, Andhra Pradesh

                                    hi
                                    i used Tata photon internet plan of monthly 850Rs/- on last 6 years back,Due to low speed around 2kb/min (Max),even i unable to open google page also,So i disconnected my plain on 1 month and i paid 850rs/- for that used month and i disconnected, my services,

                                    At that time the person who had taken my money told me that your service deactivated successfully,

                                    But now on today 7-1-2013 around morning 9:30 Am,One of the tata docomo customer care person called fake call to me and saying that,

                                    i'm calling from delhi cosumer court, we have complaint received on you, for not paying bill of another 2 months,I[censored] not paid bill within 1 hour,you need to come to delhi on today through flight,for hearing this case on delhi consumer court,on before evening 5 Pm, or otherwise i need to pay 20,000 rs punishment to consumer court to close this case,

                                    I have question::-

                                    Qus::How i decide this fake call?
                                    Ans::i recall this number after 1 hour and i ask them is this delhi cosumer court, They reply me no, this wrong numer and told me this
                                    tata docomo customer care center.

                                    Qus::why thus people calling this longtime time delay around 6 years back?
                                    My ans::this people thinking that user may lose bill,and unable to so any proof of paid bill,

                                    Qus:why thus peoples asking bill for auto generated bill,even i disconnected in 1 moth,
                                    My ans::This people simply informing,that this computer generated bill,if suppose we complaint this cal as seriously this is answer coming..

                                    Qus::Why thus people calling fake call and acting like consumer court people and giving time time to pay within 1 hour?
                                    Ans:: thus people think that people my fear for this call and user might go immediately and pay bill even i[censored]ser not used services, reason is they make user to fear and unable to think who is call like this.

                                    To the admin of consumercourt.in please take this question seriously, lot of people suffering for this type fake person,if suppose person who lift this call other
                                    than consumer(me),they go depression due to fear,

                                    MY account what i used in tata photon:: [protected]
                                    i got fake call from this number :: [protected]


                                    I already take infromation of call register for this number [protected] from Vodafone GSM, i record conversation in my mobile,
                                    Apr 20, 2017
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Feb 08, 2012
                                    Tata DoCoMo Customer Care's response
                                    Dear Mr. Khot,

                                    Greeting from Tata Docomo

                                    We sincerely apologize for the inconvenience caused to you.

                                    With reference to your complaint, we kindly request you to visit any of Tata Docomo – Customer care TVH/TVS/Outlet or contact us through our mail id given below which will assist in doing the needful.

                                    For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

                                    Thanks and Regards,
                                    Customer care
                                    Tata Docomo.

                                    tata indicom ap circle — disconnection after three times submission of proofs

                                    respected sir,
                                    i have purchased a tata indicom phone from big-c show room at srikakulam.i have submitted the proofs that are required for the new connection on[protected].after three days they disconnected stating that one signature is missing. after signing problem is not rectified.they wanted to submit another set of proofs.again proofs were submitted. but problem is not solved. i went to tata indicom main showroom at visakhapatnam near rtc complex.there after verifying another set of proofs were submitted.till now reconnection was not done .all my money for the hand set and recharge coupon worth rs.325 was wastwd.i am an ex service person so please the needful
                                    the phone number is [protected]

                                    TATA Indicom — Bill Payment Delay

                                    Dear Sir,
                                    I am using this tata no [protected] for the last 5 years n they are also having my security money for which they are earning Interest. This time due to some circumstances i got delayed for 3 days in bill payment n these fellows have disconnected my services.

                                    Are they fed up of servicing customer or they are shutting it down or they have forget ethics to deal with Customer.
                                    Really bad experience with TATA.
                                    Also Plz tell me the procedure to change this no to Airtel / Reliance etc.

                                    Regards

                                    Tata Photon + — Tata Photon + - Billing sucks so do the customer service (if they think they have any)

                                    Hi,

                                    I have taken the photon plus connection ([protected]) on the launch date in Kochi i.e. August 27th and my billing was suppose to start from September 27th as one month was free.

                                    5 days back I received the first bill and immediately my connection was barred. After lot of hassles (read it as several calls and messages to the people at various level) I received the detailed bill, which clearly shows that the billing has started from September 24th, which is blatantly incorrect. For last 2 days I'm struggling with these people to make them understand a simple point that they need to correct my bill - instead of Sep 24th it should start from Sep 27th. But, I trust that none of them is able to get this simple point and rectify the mistake in their own billing.

                                    On top of that the upload amount in my bill is around double of the download amount, which is simply ridiculous. Any sensible technical person can tell that in the normal browsing the upload is max around 20% of the total download. I have sort of given up on this point as when they are not able to understand the very simple point of "billing start date" then how can I expect them to understand this point. May be this will be too much for their grey cells (if they have any).

                                    I'm waiting till tomorrow to get this issue resolved; else I have to take this matter of "blatant cheating" to the consumer forum.

                                    Once this issue is resolved they have to adjust my next billing for the days, my connection was barred and that too because of their own mistake.

                                    I trust that these people are taking customers for granted. They need to learn a lesson. May be they want to learn it in hard way. Choice is theirs.

                                    Vinit
                                    Yes it is very much true lots of people India are suffering due to this service.
                                    Yes, I have similar problem and feel cheated, as my time based plan i am being charged Rs whooping 4000/- for hardly 2 GB usage.
                                    I know how TATA Indicoms customer service can be.. Are you Guys facing any Speed or connectivity issues with the same?
                                    dear sir
                                    the telicome services are very poor and they are not caring the public, and cerating intruption in activating mobiles. every month they disconnecting and stating that proofs to be submitted immediatly. even after that problem is not rectified.they wanted to submit another set of proofs.again proofs were submitted. but problem is not solved. i went to tata indicom main showroom at kakinada. till now reconnection was not done .all my money for the hand set and recharge coupon worth rs.325 was wasted.due to this problem i have changed other three mobiles to another network so get it rectify the activation problems to protect your tataindicom and do the needful

                                    Tata Photon — Incorrect and personal detail

                                    Hi,
                                    My Sister taken new TATA PHoton Plus connection from Royal Teleservices (Bibwewadi Kondwa Road) 3 weeks back with Rs.1000/- recharge (3GB Package, 1 year validity). After 3 weeks its suddenly got disconnected.
                                    I called customer care to resolve it and i got shocking reply.
                                    1. Its not in my sisters name (Document myself submitted with my sister. So, i am 120% sure). Registered in some other name.
                                    2. No balance in account. Where these 3GB gone? My sister hardly used internet (My self also using other connection and having knowledge on usage).
                                    There is no response from Royal Teleservices and customer care.
                                    caf no[protected]
                                    Del - [protected]
                                    Sr no - CI[protected]

                                    Please resolve

                                    NANA KHOT on Behalf of Swati Zele (Sister)
                                    [protected]
                                    Dear Surendra,

                                    Dear Customer,

                                    Kindly provide us your Tata PHOTON number, your alternate contact number and email ID so that we can get in touch with you. You can also Call us at[protected]Toll Free)to solve your query with our Customer Care executive.

                                    Thanks and Regards
                                    Customer Care
                                    Tata DOCOMO.
                                    Dear Consumer court,

                                    I received the same call yesterday for the connection i deactivated after paying all the outstanding amount. Caller number is [protected]. The person talked as if I was a criminal and was threatening that the case was tranfered from Bangalore to Delhi for some reason and the complaint is registered by a person named RK Sharma ( I even doesn't know the person by any means ) and I am leable for punishment of some amount which i dont remember as I was shocket to hear this alligation,

                                    Infact i had two connection in my name. One was provided by the company for day to day business operation and the second was a personal connection. The business connection was transfered to my colleagues name post payment of outstanding amount which was confirmed by Tata Indicomm via mail. Hence this was closed from my side.

                                    This is a company owned connection and I have made the payment of 1039 towards tata Indicom which was billed and closed. Confirmation received from tata Indicom that the connection is transfered in the name of Ajith Rameshan, mail dated 14th April 2011 Tata Indicom service no. [protected] and also confirmed that the any bill post would be directed to Ajith Rameshan and not me.

                                    Second was my personal connection, Since the service provide by Tata Indicomm was really bad I had to terminate the connection post payment of outstanding amount, which was again confirmed by Tata Indicomm. Payment confirmation number mentioned below for refernce

                                    Photon number : [protected]​3.
                                    Outstanding amount payment confirmation number mentioned below
                                    Transaction Reference Number : MICI[protected] and MICI[protected]
                                    Transaction Date :[protected]:47:05 hrs
                                    Account Number :[protected]
                                    Payment Amount : 539 . 00 and 201.00
                                    Tata Indicom Circle : Karnataka
                                    Payment through : ICICI NetBanking

                                    I have also mail stating the reason and confirmation from Photon that the connection is deactivated after the payment of outstanding amount. I can produce the mail as an evidence to prove that I am not guilty of any charges.

                                    Please look into my concern and do the needful.

                                    Regards,
                                    Kripal
                                    email : [protected]@gmail.com
                                    Dear Consumer Court,
                                    I want to let you know how horrible Tata Docomo has become, I had purchased an tata photon connection (customer id:[protected] way back in 2010 and asked them to disconnect in the same year due to poor performance and other issues, all bills were paid. But now in March 2013 I am receiving a call from a lady in consumer court(she was lying, i'm sure) asking me to get in touch with an advocate Mr Mahajan - [protected] who tells me I have to pay Rs 2500 in 2 hrs or he will file a case against me in the Delhi High Court . I am not sure how they can do this. If there is a balance to be paid from my end, they should have contacted me earlier, not out of the blue after 3 years.

                                    These scare tactics are pathetic and disgusting, I have paid all bills and yet I have to live in fear of these organisations. Please someone look into this, I am sure I will not sleep tonite because of Tata Docomo. I hate them and will never even associate myself with anything related to TATA in my life.

                                    They are using the name of the consumer court falsely and this should be taken seriously.

                                    My Customer ID:[protected]
                                    So called Delhi High court Lady: [protected]
                                    MR Mahajan - [protected]
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                                      Vipin lather
                                      from Noida, Uttar Pradesh
                                      Jan 7, 2013
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                                      Address: Jind, Haryana

                                      Dear Sir,
                                      My name is Vipin, i bought 10 Sim cards on a same ID near about 2 years ago. I was not matured when i bought them. i don't know how Dealer Activate Them. Now I lost all Sim and i don't remember numbers. so tell me how can i deactivate them all numbers.
                                      My Current Number is [protected]. Email ID - [protected]@hotmail.com
                                      Company name is Tata Docomo
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                                        shahzeb khan
                                        Jan 6, 2013
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                                        Address: Lucknow, Uttar Pradesh

                                        i am having a lot of problem with the tata docomo internet service.
                                        the net goes on and off all the time. and no one is even listening to launch a complain.
                                        and package rate 95rs they are only giving 2gb data that is too high for a gsm net service.
                                        more over other companies are offering unlimited in RS 128 with the cdma net work.
                                        tata docomo is harasing its cutomers.
                                        imidiate attention is needed.
                                        Dear Mr.Khan,

                                        Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

                                        Thanks and Regards
                                        Customer Care
                                        Tata DOCOMO.
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