Tata DoCoMo Complaints & Reviews

I subscribed to an internet pack of rs.15 on 17th january 2013, and I was able to use internet on my cell phone on same day. But on next day, 18-01-13, I was unable to access internet on mobile. Every time I tried to connect to the internet, a error message popped up, connection unavailable. I contacted cust. Care on 121, they told me to reset my network destinations n restart my cellphone, I DID the same but wasn't able to get rid of my problem. And today, it is 21-01-13, n I'M still not able to access internet. And its not the first time, I suffered from this problem many times. Don't know why, but every time I call customer care executive after my 1st call of the day, their answering machine replies all our customer care executives are busy, please call back after some time. I'm really frustrated now, neither my complaints are processed nor the amount of balance deducted is refunded... please help..

Dear Sir/Madam,

I had purchased the Tata Photon on 31st August 2012. I had availed the Unlimited plan for 5GB at speed of 1Mbps. It was communicated to me by your sales executive that it will cost me Rs. 750 INCLUSIVE OF ALL TAXES.But now I am receiving the Bill of Rs. 750 + additional taxes.

I had raise a complaint in December 2012 and it was accepted and assured by one of your customer care executive that it was a mistake by sales executive and as a result for 2 months i.e. Jan 2013 and Feb 2013. I will need to pay only Rs 750 inclusive of all taxes.

In these regard, I have received a confirmation message and confirmation mail from your system on 28th DEC 2012 and 29th Dec 2012 stating that:
“Hi Your Bill plan is changed to DLHSIA TMARP 5GB [protected]@1500 w.e.f. 27th Dec 2012 as per your request for Photon No. [protected] ”.

Now in January I am receiving again the bill of Rs 838. (Rs. 750 + taxes.). I had talked to customer care they ask me to drop a mail. i had already dropped a mail in 14th Jan 2013 but no action has been taken. I again contacted customer care to close the connection on 21st jan 2013 then the customer care executive name Jyoti started shouting at me without listening to me and said drop a mail.

I understand that I need to pay service tax but when i confirmed with sales executive that 750 inludes taxes or not then at that time he confirmed that it includes taxes then why I am getting bill with addtion of taxes again.

Please help.

Thanks & Regards,
Nidhi

I am a customer of tata docomo, My tata photon whiz number is [protected]. The speed of the photon whiz is very low for the past one week. In my area tata photon whiz speed is very slow. The range of the speed is between 0-1 Kbps. I cannot even able to open the speedtest.net page to check the speed test. When i took my laptop with data card to some other area, there it works well, but in my area it is not even goes beyond 0-1 Kbps. This problem is persisting not only for me, for all the photon users and those who using internet through mobile phone also facing same problem in my area. I have attached my speed statistics with this mail. I have already complained regarding this problem and my complaint number is PTCD12030721. Regarding this complaint number Mr. Karthick has spoken with me and he insisted me to take my photon whiz to i care center, but i visited the i care center on[protected], there it is working well. The person from i care center said there might be a network problem in your area and he itself made a call to customer care and complained regarding this issue. More over i will be clearing the temporary files daily. Mr. Karthick from
customer care said i will update this complaint to the concerned authorities, but he has closed the complaint without resolving the problem. So please make a complaint and resolve this issue as soon as possible.

Contact Number: [protected]
Photon Number : [protected]

I am using Tata Docomo Sim card from last 2-3 years (Cell # [protected]), On Thursday 17th Jan 2013 my card got deactivated without any intimation. I tried to catch Customer Care support and they asked to submit ID Proof and all details again and My card will get activate after 72 Hours. On Friday I have submitted documents. Now it Monday 21st Jan 2013 ( Near about 150 Hours) but still not activated my card. Please do the needful and help me out for this problem.

Contact Number: [protected]

Hi,

I have made an online recharge to my no [protected] on 19th January 2013 of RS. 69. But I didn't received my recharge amount yet. My transaction detail is 19/01/2013 BIL/[protected]/Tata Docomo Refill/TATA DR INR 69.00. Kindly make an action and resolve my complaint soon.

Regards,
Aadesh Diwakar

Sir,
mane mera mobile number [protected] nov month me reliance gsm se tata docomo me port karwaya tha or main 250 ka recharge 2 time karwa chuka hu iss sali company ne mere lagbhag 300 rs cut kar liye hain or custmur care par call ki too ve koi responce nahi dete hai unka too ek hi jawab hota h ki humne hi kisi link par click kiya hoga or cantant download kiya hai per aisa kuchha bhi nahi kiya hai ab too internet on karte hue bhi darr laga rehta hai ki kahi or balance na cut kar de meri mazburi bhi ye hai ki minimum 3 month se pehle iss number ko dusri company me bhi port nahi karwa sakte main too intzar kar raha hu ki kab 3 month pure ho or port karwau aap se nevedn hai ki mere balance wapis karwy or meri iss balance leva bimari se pichha chhudwaye

thanks
ramesh kumar
[protected]

I am a Tata Docomo user living in Birati, Kolkata. I switched from Reliance telecom service to Tata Docomo as they were providing better plans. I am shocked to find that the connectivity is so 'damn' poor that whenever I make a call o receive one it gets dropped within 'a' minute! I have been compromising with this situation for the last six months hoping that the signal strength would improve, but now this has 'got on my nerves!' It seems that i would have to stretch my budget to switch back to Reliance in which i can atleast talk to people for 'a' minute!
It has become a matter o[censored]rgency to install a Tata Docomo telecom tower in and around Pratapgarh, Birati, Kolkata.
Thank You.

I am using Tata Photon + for accessing internet.

I am paying my bills manually and punctually (without a single default or late payment) all these days. Because of some difficulties, I wanted to pay it through my bank. For this I required certain informations including the billing circle. I called the customer care where they asked me to visit the nearest shop which is far from my place.

I escalated it to the floor supervisor and he also was not helpful. When I asked both the executive as well as the floor supervisor to take a feedback so that they can forward it to the right department to incorporate such details to help the customer they refused to do so saying they don't have the option to take any feedback from the customer.

When every customer contact centre of various products house such a facility why not Tata teleservices?

I wanted to pay it through bank to avoid going to the outlet and paying it every month. I asked for a simple info which will not bring any loss to the company but only help me pay my bill at ease at this e-age.

Moreover, in my earlier interactions on certain bill related details they never showed any responsibility on call and kept repeating they don't have the info - visit the nearest store.

Wonder why Tata group has employed people in the name of "customer care" jut to make them say "please visit nearest store" even for simple queries and pay them money & incur expenses which they recover from the customers like me. They simply do not care for their customers but have such a department for name sake?!!

They should conduct frequent checks on the quality of their service, overhauling the system and prune it at regular basis.

Hello sir, my sim PUK code has been blocked. my no is: [protected]. pl do it as soon as possible. thanx in advance.

[protected] is my kerala docomo number .. i am residing in nilambur municipality of malappuram. on 18th friday 2pm lost coverage here..towers gone..once filthy aircel thought we all free.. now its docmo s turn...can any one believe what we people in malappuram dist..suffers becuase of docomo.... any one please help us....

I have recharged with 59 RCV on 16th jan 2013 for getting tata2tata free calling for 1 month. 3 days are spent but i m not getting the benefit of the voucher. My balance is deducted on every tata2tata outgoing call. I have called customer care so many times but the problem is not resolved.

Please help..
Dheeraj Sharma

Hi.. I recharged my tata docomo mobile no: [protected] with special RC 300 BUT wrongly entered the mobile no as [protected] (Andhra Pradesh). Please refund my payment or recharge my mobile no: [protected] by 300 (special recharge).

Note: mobile no: [protected] belongs to Madhyapradesh.

Please contact me: [protected] / [protected]

Hi,

Today on (19/01/2013) Rs. 21 has been deducted from my account as
activation charges for three day net plan, but when i have not
activated this pack. I already have my Rs. 250 plan activated to my
number. But why they have activated this Rs. 21 pack. Please refund my
amount as early as possible.

Thank you

Gautam Undale

today I got message from docomo saying Hi!You have downloaded MusicValuePack at Rs10.79/-Non-renewable.Balance is Rs1.00 at[protected]:51PM.
I did not activate any pack or sent any sms. docomo duducting maney in a fraud way.
ashfaq sayed
mob no [protected]

Dear Concern,
My name is Rahul Chitale. I am using Airtel Prepaid number [protected]. I registered request to port to Tata Docomo GSM on 09 January 2013. I got call from Airtel to confirm the same and I told that I am not interested in any offers and still wish to Port out. Now after 10 days still my number is not ported to Docomo. Whenever I contact Customer Care through Online Chat Support, I only get answer that My request is in process. I also get suggestion to visit the outlet where I submitted CAF and documents which I did and they told me that they have forwarded my CAF and documents on the same day i.e 09 January 2013 also there is no problem with my documents. I request you to process my MNP request and let me port in Docomo as early as possible. Because same number when I ported from Tata Docomo to Airtel it was ported within 4 days but this time even after 10 days my number is not ported. I am submitting following details for your convenience.

Mobile Number : [protected]
Donor Operator : Airtel Prepaid
Activation Date for Airtel : 28 August 2012
Date of Application for MNP : 09 January 2013
Recipient Operator : Tata Docomo GSM Prepay
UPC Number : AZ589267
Request No : 10356989
Tata Docomo Sim No which I got: [protected]


thanks and regards,

Rahul Chitale
+91-[protected]

I got a sms from docomo on 24th nov , 2012 at 11:18 am stating that " congratulations on your special benefit for full 90 days! enjoy 3gb data, 300 local tata-tata calls for next 90 days. T apply."
Based on the above sms I used data services which costed me extra around rs 12000/- . Earlier I got the same sms on number [protected] last november,2011 and I used the data and I have been not charged for that. But when this time I used have been charged.

I complained above the problem to tata docomo representative and I received the call that I should show the sms to hyderabad customer care, but he closed the complaint without solving the problem. Then I approached the hyderabad customer care situated at khan lateef khan estate again raised the complaint now they barred the outgoing calls and are sayig that they will not rectify the bill and I have to pay full amount to start services. First they were saying that they didnt send any sms, but now saying that they send it but u hav to activate the service by asking the representative.

Please rectify the problem or else I will be forced to switch service

Dear Sir,

This is to bring to Ur attention that i got a prepaid TATA DOCOMO number 7-8 days back from Hyderabad.After activation I had recharged of about 50/- Rs., I got a message the recharge is successfully and bal is 41.50/- rs. But when i checked my bal dialing to 15225 i got a message indicating that my bal is 0.00Rs/- . I called customer care than they informed me that my balance is negative 2800/- Rs Approx. I asked for clarification from them , they informed that this -2800rs/- is due to using mobile Internet even after zero bal in data pack. But I asked them that i have used only for one and half day and not even continuously how can u charge this high amount. And I am using Prepaid connection and Post -Paid connection, how can u let me use the service when I have no sufficient money in my account. They answered me saying that its a special offer for TATA DOCOMO customers to use the service even when there is no balance and they pay it after wards and this amount will be reflected as negative bal. so tried to contact himayat nagar ta ta DOCOMO outlet and met a person named irfan, He helped me a lot and tried complaining to customer care but no action has been taken. he asked me to recharge with 10Rs/- and i have done and this amount also got zero balance.

He asked me to visit head office in khan lateef khan in hyderabad so i visited . An executive informed me that is the method that TATA Docomo earns money by fraud things we cant do any thing in this matter, Iam sorry that i cant help u . only solution i can give u is just throw this card and take new card.

My Number [protected] and alternate numbers [protected],


But I have invested nearly 15000/- in publicising my number for my business contacts.how can i loose this number.

Dear Sir ,

Hence i request to give justice and take action on TATA DOCOMO and make my balance zero witout any negative bal and return my 50/-recharge, 10/-Rs recharge balance and 48/-Rs data pack balance

and i ask some question to TATA DOCOMO THAT

I want to ask some questions to you
my questions are:-
1. How can a balance become negative by such a big amount in prepaid connection??
2. When the balance became zero why was the Internet connection not closed for zero balance??
3. On what logic I was allowed to use Internet without any intimation that my main balance is being wiped out and it is becoming negative???
4. Why the data was balance and sms not working??
5. How can a user know that there is or not any data in his data pack account???
6. If the balance is negative why is it not shown on balance enquiry?? Dialing 15225 is giving main balance as 0.00!!!

I complained online on their website and get a call on my alternative no. and they refunded my balance of Rs 50/-( complain no:-pbr[protected] and after that my balance again become nil and customer care executive told that yoUr balance is in negative with Rs 2750/- approx. Even that fell on deaf ears!!!

So this is what Ta ta CDMA is doing with their customers!! And the authorities in charge are least bothered about how a customer may be cheated!!

I'm customer of docomo having mobile no . -
[protected]
Further I want to inform that
I've made online recharge on
of
amount 500/- but I've not received
recharge value 585/-which was
assured by cust care executive on same
day as well same rcharge plan shown
on
it's website.

and IInd complain

I've subscribed for 28/- Rs Std plan but they activated Rs45/- plan and 45 Rs deducted three time total 135/- Rs and cust care as well as Guj Appellete nodal officer not responding from 5 days

my tata docomo no. is [protected].On 29 dec 2012 i had activated 90rs 3G internet pack.I got a message that enjoy 600 mb of free internet(i.e 300+300) and i have that message as a proof.but i was given only 300mb of internet and rest they are not providing.When i contacted with the customer care they refused to give me the extra benefit of 300mb which they had promised at the time of activation.I have message in which they have clearly mentioned that I will get 600mb of internet for 30 days..plz i request to resolve my problem..thankyou

myself kiran joshi using tata docomo prepaid no.[protected],i have not activated any services but mobile company deducting daily rental from my balance.i have called so many times to customer care but every time they said this and that service active,now deactivating and will not charge but still deducting..i have visited docomo gallary at malad and their executive also confirmed me that no any service activated and told me from 24hrs it will not deduct but unfortunately still my balance deducting

kindly help me out and credit my deducted amount