Tata DoCoMo Complaints & Reviews

Dear Anoop,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

I opted for Tata Docomo broadband connection in March 2014 where in the engineer who came for the installation and connection gave me 2 options.
1. Pay 527 Rs for Installation and router ( Router will have to be submitted back on deactivation )
2. Pay 1124 Rs and the installation charges and router charges would be free and the amount will be the security amount refundable after deactivating services if bills are cleared.

In Dec 2014 I got the services deactivated and received a call saying that I need to pay the remaining bill of 724 Rs where I told them that rather they Owe me approximately 400 Rs after deducting this amount from the security deposit and then they said that I have to submit the router to the Tata outlet. I asked them of how they would make the payment to me and they said that our representative will call you back.

I thought submitting the router back would not be a good Idea untill they pay me the rest amount.One day I received a call from Tata saying that there was no such offer and 1124 Rs were the installation charges which I responded saying that why then you guys also offered me 527 rs installation which they completely refused.

For 3-4 months I haven't received any call or mail and all of a sudden I started receiving calls and final reminder emails to my surprise from third party recovery agency( Swift ).

To which I explained them the situation I mentioned above and they like completely ignored my response and kept sending the same email again and again though they stopped calling.

Finally I received a Legal notice on an email which I know is completely Fake and sent by one of their Lawyer to threaten me.

Its not a complaint rather I need to showcase the level of these telephone companies especially company like TATA as they call themselves a brand.

Hi Team

I actually was ready to pay for the usage amount and asked for the waiver for the Non-usage period. I asked to deduct the usage amount from the advance I paid but the Customer care informed that there isn't any deposit available.

Today I have received the LOK ADALAT notice regarding the payment. Kindly clarify and can reach me out at [protected]

Dear Mr.Quraishi,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

It has been 10 days. Till now nothing has been done.

Dear Sufiyan,

As per Your complaint our concerned team Called You to inform that Due to Failed transaction, the recharge was not successful and Have to visit the Bank to Refund this Amount. You agreed to the same.


Thanks and Regards,
Customer Care
Tata DOCOMO.

sir,
i lost my mobile "SIM" of company TATA DOCOMO from last month in my local area near to TELCO PLAZA MARKET.I am unable to find this,so i report my complaint for the loss of the SIM,whose contact no is [protected].
Please lodge my complaint,so that i can stop this SIM service for unauthorized used.

i shall be very thankful to you.

Regards
vikas kumar
[protected]

Hi Vikas,

Please be informed that your complaint has been registered with docket number GBL[protected], which has been resolved by 18-Nov-2011.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Mrs.Attal,

Kindly lodge a police complaint at your nearest police station about the aforesaid number then provide us a copy of FIR Report so that we can provide you the details about that number.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Mr.Shukla,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Any progress??

Dear Amogh,

We called You on [protected] and informed that the new temporary password is 1601. Also, We informed You to log in with temporary password within 48 hrs from now to avoid password expiry.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr.Dubey,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

just purchased prepaid sim card 24/8/2013 but sim is not started yet. how to active for verification?
mob no- [protected]

Hi,

Its being more than 20 days and still no activation of photon has been possible.
Callcentre peoples are literally doing nothing.Being aTATA employee I feel very pathetic about a service u r providing You are not able to activate ur fresh device.
Please can u activate this photon else you can take your device and give me required amt of money which I have payed through online transaction.

Please find the details of Tata Photon device to be activated.

Material Description:[protected]ZTE AC2787
Item Details:A0000037CAF47C
PID-M1C/V1/B
MEID:A0000037CAF47C

S/N:9B[protected]

Rgds,
Abhilov Srivastava
[protected]
abhilov.[protected]@gmail.com

Dear Kedar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Kedar,

We called You on Your given number but no response. Hence, kindly be inform the customer that as per our records we found that the amount of Rs.15 has been adjusted in the customer number on 25-DEC-2012.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Service — amount deductions without service

dear sir i am irfan my no is [protected]
i am faded with your bad service .i call to your customer care i spoke with ramprasad your cse he told music station get activated, after that again i call i spoke with mohan he told criket package activated thats why amount deducted but the thing is why people are telling lie i don't now

whenever i recharge my account for rs 30 or 25
suddenly amount will get deduct when i ask you people are telling R world activated and all blody hell i never use R world and i never get any service activation in my cell but still i am facing this problem
could you please stop this all services and refund my amount .early as possible reply me soon

I want to inform you that on 25/12/2012 the sum of about 39 rs deducted from my number [protected] without any service activated (they tell I have activated Powerplay Cricket Service). I have complained 2 times but nobody listen. I want my balance back because I am not using any service. I just use this number for calling. I complain but they say go to Tata Gallery. What can I do ? When they get more balance they deduct from it. Tata Docomo costumer are fed up of. -SALMAN HASAN

Dear Mr.Hasan,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

I have complained on 20/12/2012 regarding my balance deducted and than after i got my balance deducted but till i have facing balance deducted problem. Whenever i call to customer care executive but i didn't reach to them. I have also complained on 25/11/2012 but that deducted balance i didn't get till date. So, i request you to resolve my query.

my mobile no. [protected]

Dear Salman,

We Called You on [protected] but the same was not responded. Kindly be informed that an amount of Rs. 39/- has already been credited back to the account.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Mr.Marwaha,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

purchased new GSM SIM (sim number:[protected], sorry I can't put my number on any social site) on[protected] but still it is not activated. I didn't received any tele verification call. Customer care told me to call on 59059. I tried several time to call but not able to do so. Computer voice responded as "this number is not correct. please check and redial".
I purchased SIM from Badhoi (Varanasi) my home town and now (as on[protected] I am back to my working place Delhi.
I am already using IDEA and Photon+ of DOCOMO Service but didn't face such type of problem. please activate this SIM.

purchased new GSM SIM (sim number:[protected], sorry I cant put my number on any social site) on[protected] but still it is not activated. I didnt received any tele verification call. Customer care told me to call on 59059. I tried several time to call but not able to do so. Computer voice responded as this number is not correct. please check and redial.
I purchased SIM from Badhoi (Varanasi) my home town and now (as on[protected] I am back to my working place Delhi.
I am already using IDEA and Photon of DOCOMO Service but didnt face such type of problem. please activate this SIM.

Hi, my number is [protected]. Its been more than a month and the number is still not activated. request you to look into this and get back asap.

Tatadocomo — related balance

BALANCE DEDUCTION
DEAR SIR/MADAM, DATED:23.03.2011
COMPANY HAVE BEEN DEDUCTED A LOT OF BALANCE FROM MY MOBILE ([protected]) WITHOUT MY KNOWLEDGE FOR THE PAST 1-2 WEEK FOR THE SERVICES LIKE DUK SERVICES AND GUD MORNING GUD NIGHT SERVICES. . I TRIYED TO DEACTIVATE THESE SERVICE MANY TIMES BUT THERE IS NO RESPONSE FROM CUSTOMER CARE.. I REQUESTED U TO PLEASE DEACTIVATE THESE SERVICES FROM MY NO. AND REFUND MY BALANCE.
THANKX

I am been charged Rs. 3 on a daily basis from 10-5-11 for something named as MVC, i.e, in the morning, 6:28 am.
I have asked about MVC, to the customer care for many times, but of no use.
Some are telling it is a sms pack, some are telling its link message activation charges, in short, everyone are giving me different information, Different executive-Different Information.
I have activated DND, so I should not get any link messages, if I am getting it, and some plans are activated, then its not my fault, but its ur fault, right?
Some has suggested me to follow the process, “Diving- My A/c-Off”, but when I followed such process. Got the message displayed as “Yo have not subscribed for any of the product”.
One has guided me to th TATA DOCOMO Gallery, but hadn’t given me the proper address.
So now , I want my deducted charges, amounted to Rs.9, as I have contact the customer care, on the very first day, and they assure me whatever is the plan , it has been deactivated, and I wont be charged again, but I am been charged.
So please deactivate that MVC, and provide me the assurance that I wont be charged again for any of the wrong thing,,,,,
If I will be charged again, I will immediately port out the services……

company always start the service without taking the permission of customer and deduct the customers balance and customercare tells wrong information to customer and always they are angry .......service like tata i channels. they activated by own !

Sir,
My name is Sajith and my mobile number is [protected], this is a tata docomo network. Last one year I am using this service in this period so many time they(tata docomo network) activating any one of the plane in my mobile and deducted the amound from our balance, then after Iam contacting the customer care officer they tell that any one of the plane is activated in our mobile and after they deactivate that service. Now what is happening that , they activating any one of the plane and try to contact to the customer care that time nobody will attent our calls also. So please help me , now they are activating one of the plane and deducted daily Rs.5 from my balance. What will I do ?

how to reached to tatadocomo

sir my no is[protected], i talked with custumer care agent, he told that ur balance will be credited soon but it not came till now

dear sir;
i also recived a txt sayng that you hav subscrd musstbuy and ur 30 rs hav been detucted from your balnc. Sir in the 1st place i didnt actived the service n secndly i dnt know what is musstbuy service also and sir as soon as i got the txt i rang the costumet care saying i recived the txt like this so would u kindly do justice to me ...sir that costumer care spoke rudely to me after that. sir is that kind of professinl traing they teach in docomo sir ... my goodwill to the compney is lost sir
hopeing to hear from u soon sir
my contc.no [protected]

Sir;
thank you i revcived my balance n is very gratefull to
you that you looked into my problem n solved it again sir thank you

hi ,,im very disapponinted to tata docomo mobile service.
because every week balance realed problems and unwanted disturbance calling ..yesterday gone Rs 36 my mobile balance.
im contact network complaint number 198 but whoes doesn't care about my side,
already i sent network change request but im not getting any responding message .
please care about request,thank u

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

My mobile number is [protected]

Dear Mr.Soren,

We would like to inform you that the Vas service has been successfully deactivated and also an amount of Rs. 13/- has been credited back to the account.

Thanks and Regards,
Customer Care
Tata DOCOMO.

THANK YOU

Dear sir,

I am using tata docomo gsm, MY no:[protected], 1-Feb-2013 i have a balance 41.32Rs/- Currency,
2-feb-2013 my currency is 0.02, i call the customer care they told here no details...

Then My currency what happend...I loss a 41.30/-RS,

Last message
TA-NXLDAT

Hi! Rs.22 data pack is activated. Enjoy 300MB free usage for next 3 days.For settings sms INTERNET to 52270.Your
Bal is Rs.41.32 at[protected]:25

FROM
M.Madhusudhan
Alternate No:-[protected]

Dear Mr.Madhusudhan,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

how many days want to check this problem?

My amount 41.32Rs/ is auto deducted...

Pls check as soon

docomo people deducted my balance with 49+99+60+4.7=222 RS on 7feb and 8 feb
and now they said they will not refund my money
and i rchrgd my mob on 6 feb with 250 rupees for internet and
still they charged 60 rupees for internet and my pack still not activated, and they deduct 49 and 99 rupees for vas services without notify me
my docomo no is [protected]

DOCOMO CUSTOMER CARE WALE BHI KOI RESPOSE NAHI DETE NAA KOI RESOLUTION DETE HAI

On Feb 9 I received a sms from Company that
Recharge with Rs.53/- & get full talktime &
make call 1/2p/sec for 90 days.. I recharged on
the same date but I dont get the balance till
now.. Plz refund the balance.

Thanks & Regards
Tinku
Mob:[protected]

Dear Mr.Madhusudhan,

We Called on your given number [protected] and informed you that we provided an adjustment of Rs.41.32/- vide docket number ABAL[protected] on dated 12-FEB-2013 13:03:01

Thanks and Regards,
Customer Care
Tata DOCOMO.

Hi Team,

I am facing issue in balance deduction from the two days. I have recharged 250 on 23/08/13. My main balance was around 200Rs on 26/08/13, it is deducted completely to zero. Then i rechareged 30 Rs then i called customer care the told i have used the data. They said to check me to send SMS DATA to 121. I dont see any related information of last data usage. After that my main balance was showing again zero. Then i again rechaged 30 then it was showing 40Rs. I am confused about the billing system of docom. There might be it is considering my last mont data pack and showing main balance. Please check with Docom team to resolve it leagaly.

Thanks,
Niranjan

Sir, i have ported docomo sim to aircel..but still am receiving sms from your docomo that " you are not active subscriber.." from TA-NXLDAT...so please understand my privacy and stop that sms process

Hi
my name is sharath, my number is [protected].
today my balance is deducted nearly 130/- rs. and i don't know the reason. i tried to contact to customer care but they didn't respond to my call !!
Please respond to mail...

Tatadocomo — three month tariff plan

i have taken three months tariffs plan on 25 february 2012 at Rs 68 / 30 paise 60 second. but this tariffs plan cosed on 08 april 2012. kindly verify its. our mobile no is [protected]

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

You have my relationship number, right? get the number and email yourself!

Here is the summary of all the problems I am facing with your network:

Hello,
I have been problems with this network since the day I joined it. I am writing with very little hope that you will be able to solve the below issues:

1. Name: correct name is - <can't put name here, see the email sent to [protected]@tatadocomo.com>

2. Plan: I applied for Myfamilysmall with 999 rental. Your website and store official say that there could only be maximum of five connections in this plan. Currently, there are only three numbers in my account (9xxxxx3499, 7xxxxx3499 and 784xxxxx99). You still put me on the Myfamilymedium 1999 rental plan. I am not going to pay the extra thousand rupees.

3. Number 9xxxxx3499: It always shows roaming sign over the signal bars even when I am inside the home (chennai) circle. I am sure you will be charging me roaming rates, which is not fair.

4. Numbers 784xxxxx99 and 7xxxxx3499: cannot make outgoing calls. Your customer care executive told me switch on and off the mobile phone. I did that and still I cannot make outgoing calls. They then told me call 59059 to activate the line. I called 59059, it said that I am already an existing customer. I still cannot make any outgoing calls. When calling again to the customer care explaining this issue, they say that the line is active. I do not understand if this is the solution to the problem.

So, it hasn't been even a month since I joined this god forsaken network and I am in a plethora of troubles. Every time I call your customer care they put me on long holds and will not put me across to the supervisor when unable to solve the issue (reference: Shijin - your customer care executive). In the end, I have only one number from which I can make outgoing calls (9xxxxx3499) - with roaming charges on home network. And for this, I will be asked to pay 1999 + taxes.

I hope that you will understand and solve my issues (I must be mad). If not, all I can do is wait for the 90 days to complete and port out.

Yours extremely UNhappy customer,
Vxxxxh

Dear Mr.Ravisankar,


We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr.Ravishankar,

We would like to inform you that we are unable to process the request as the number has been disconnected from 21-DEC-2012 due to negative documents. Kindly visit the nearest TATA docomo outlet for better assistance.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Sir,

From the following [protected] no, some1 is disturbing me a lot so can you please provide me the details of the above no so i could take some action against him/her.

Dear Customer,

Kindly lodge a police complaint at your nearest police station about the aforesaid number then provide us a copy of FIR Report so that we can provide you the details about that number.

Thanks and Regards
Customer Care
Tata DOCOMO.

dear sir our server not work

Dear Dinesh,

We regret the inconvenience .Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Hakkim,

Kindly lodge a police complaint at your nearest police station about the aforesaid number then provide us a copy of FIR Report so that we can provide you the details about that number.

Thanks and Regards
Customer Care
Tata DOCOMO.

ON 28 JAN 2011 I HAD DONE A SPECIAL RECHARGE ONLINE FOR [protected] OF RS 299 WHICH WOULD GIVE ME 1250 LOCAL MINUTES FOR 30 DAYS! I SELECTED THE SPECIAL RECHARGE OPTION BUT I WAS STILL GIVEN A REGULAR RECHARGE! DESPITE CONTACTING CUSTOMER CARE SEVERAL TIMES NOTHING HAS BEEN DONE TO RESOLVE MY PROBLEM! I HAVE DECIDED TO APPROACH THE CONSUMER COURT! TATA DOCOMO IS USELESS AND INCOMPETENT! DONT BECOME THEIR CUSTOMER OTHETWISE YOU WILL REGRET IT!

Dear Varun,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

My mobile no.is [protected]. I had talk to the customer care and he said that u will get a full talktime on recharge of 106 but i got 100 mins which i don&#039;t want i want 106 in my balance which was said to me. So plz kindly look into the matter and do the needful.
Regards͵
Varun mishra

TATA DOCOMO SENT ME MSG *232*1# PRESS AND KNOW YOUR BEST OFFER ONLY FOR U
I DIAL AND SEE OFFER FOR RECHARGE 3G AT RS 144/- BT WHEN I RECHERGE THAT
I RECEIVED TALKTIME OPPSITE 3G DATA .I CALL C.CARE BT THEY SAY ME THIS NO
*232*1# ARE NOT TELLING BYE US THAT WRONG NO. SO I WANT TO CLAIM HIM.

Hi sir,

My number is [protected] Bangalore, Karnataka location, but I wrongly recharged to [protected] with 200Rs on 3rd Dec at 11:30 am.

Can you cancel that and RC to [protected] with 200Rs.

Kindly to the need full.

Docomo — deduct my balance

Dear sir,
In 20 august to 24 august Rs 40 deduct from (my mobile No.[protected]) main balance without any information.how can I deactive unusable service please . help me.

I want that, the compony of docomo refund my all balance and deactivate my all service...
Who activated automaticly...
Like bollywood gossip, dtech, song pack, caller tone etc...

And never again activate that service...

When i call customer care then never connected to agent...
Always told that customer is busy, and auto-cut the call...

Dear Mr.Upadhyay,

We would like to inform you that an amount of Rs. 7.64/- has already been credited back to the account.

Thanks and Regards,
Customer Care
Tata DOCOMO.

I've attached and sent them my mobile settings in an email. After that I do not even receive any email from them. When I called them again, a customer care executive sends me default settings message which again does not work in my mobile.

Details which are sent to me : 1.Goto Menu
2.Internet
3.Internet Profile
4.Select empty settings and to edit select >> sign on the right hand side
5.Set name: TATA DOCOMO INTERNET
6.Access Po int: TATA.DOCOMO.INTERNET
7.Auth: None
8.User ID: Blank
9.Password: Blank
10.Protocol: http
11.Home URL: http://google.com
12.Proxy address:0.0.0.0
13.Linger ti me(sec): 90
14.Save and Select

Guys,

Why don't you understand which handset I'm using ? Even after telling you that I'm using Sony Ericsson Xperia, why do you send some settings which are not at all valid on my mobile ? Why the hell do you work like this ?

I do not want internet, I just demand my money to be transferred back to me. Why do you spoil my day ?

Regards,

Ravi

Dear Mr.Kumar,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

SIM — call history

dear sir
my mobile number is[protected] and sim no is[protected] sir i wanted my all jncoming and outgoing call detail from date 4-4-2011 to[protected]

Dear Customer,

Please visit any of our nearest Tata DOCOMO outlet or call our customer service number 121 in this regard.

Thanks and Regards,
Customer Care
Tata DOCOMO

Please send my last 20 days call history on my mail id [protected]@gmail.com tata docomo no [protected]