Tata DoCoMo Complaints & Reviews

Not rcv for my call in customer cair . and i am waiting for last 4 hours . Your service are realy very very bad .

sir,
maine 05/5/2011 ko customer care call kar ke apne no. per internet pack activet karvaya tha. custmor care ne bataya 48 me app ko 1GB data aur 30 days ki validity milegi. mere kahane par cus. care dwra pack act kar diya gaya lekin 48 ki jagah 45 ka pack act. kiya gaya jo mere liye bekar hai. kai bar cus care call kar chuka hu lekin koi sunta nahi hai
so please help me call me or email me.

Hi,

My complain is regarding the tata docomo customer care.The thing is that we can only connect to their customer care executive only once in a day.Should the call drop in between then during the rest of the day i cant speak to them to register a complaint from my number [protected].Instead its diverted to an automed voice saying that all executives are busy whereas we can at the same time connect to them from any other docomo or any other network.On reporting this they first of all denied and then accepted that indeed its their company policy to block calls to care executive after 3 calls/day,even if its for complaints.In mine the limit is just 1call/day.Please see the attached chat with their care executive where they have admitted to this.Please look into this and take necessary steps to address the same because its not legal to block customers from registering complaints for any service.

I have tata docomo gsm prepaid connection. When I called 198 to get information about local and STD pack, they refused to give me information about it and told me to call 52222 which doesnt give the required information. After that I again called 198 but the call gets disconnected after saying that all executives are busy. I called on 198 many times at different time but I faced the same problem. This is not fair. Please help me and take strict action against them. It is my kind request.

Hi Saqib,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

My name is Varun Mishra & my mobile no. is [protected] My customer care is inactive how will i get the information.Please kindly look into the matter

Hi Varun,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

please do it neat full

Dear Mr.Jawalkar,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

i am use you tta post pay last 2 month but every time coe wrong bill plz contect imidiatly shot problem my number [protected]

I am not able to contact on customer care.. when i call it say ( THIS FACILITY IS NOT AVAILABLE ON YOUR PHONE).. PLEASE HELP..
and even i am not able to call also..

I just called customer care and he said me to vait for transfer a call bt still i am wating for a hour ago tata docomo has a very stupid customer care please do not behave like this

i turn of my mobile data few minutes before the validity, after that i lost my balance then i called the customer care they pick up the phone and i told ma problem suddenly they cut the phone, i can only talk to the customer care exicutive one time in a day.if i try again in the same day they don't pick up the phone.

Sir please send my Tata Docomo no-[protected], call details from-31/12/12 to 01/01/13 to my email id-rajanikanta.[protected]@rediffmail.com, please it's an urgent...

i ported my no. to docomo...no customer care services

Dear Mr.Jawalkar,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Mr.Singh,


Please visit any of our nearest Tata DOCOMO outlet or call our customer service number 121 in this regard.

Thanks and Regards,
Customer Care
Tata DOCOMO

Dear Mr.Nelson,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Suresh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Suresh,

This is to inform you that from now onwards you can reset the password from www.tatadocomo.con website.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Hello sir/madam
i now a recharge Sucessful of rs 26 of Internet
i dial *141*4# its show the
26 rs 1GB Internet for 7 days
recharge Sucessful but its show the message in 750 MB
i see the main amount to check number *111*1#
500MB
i ask for customer care is ask sir its technical problem

sir please call for company and resolve my problem
my mobile number is [protected]

recharge detail:.

hi, STV recharge Sucessful
.Rs 26, Validity 7 days,750Mb
Data trans. id [protected]

O

Dear Kavita,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Kavita,

The PUK code for the number [protected] is 44050798 and the default password is 1234 or 0000.

Thanks and Regards,
Customer Care
Tata DOCOMO.

puk no.of my Sim
my no is [protected] nd unfortunately i block my Sim...pls send me PUK no.for same...pls..

Dear Mr. Kumar,

Kindly visit any of your nearest Tata Docomo outelet in this regard.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Dear Vipul,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Namaste Vipul,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Check the complaint

CORRECTION: the company name is KMS CREATIVE MANAGEMENT SOLUTIONS PVT LTD.(Collection agency of Tata Teleservices ltd)

Dear Mr.Giroti,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Varun,

Your complaint bearing number[protected] is registered and will be resolved soon.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Hi,
My Name is syed naseeruddin Shah and i have ported my Mobile no from reliance to tata docom in the month of April. During Porting they said me that i will get Full talktime for One year on every E-Recharge above 10RS Done. But The Problem is that they are Not Providing the same from Jan 1-2012. Even i contacted Coustmer care and lodged a compliant but they are telling that this offer has been closed on[protected]. My question is that how could they do it without prior Notice. And they also removed My 100 SMS Saying that As Per TRAI Rules It has Been Done.

Contact Me on [protected]
Regards
Syed Naseer
Research Analyst
Bangalore.

Dear Mr.Mishra,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Varun,

The balance amount of Rs.5 has been already credited to your number.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Hi Team,

I am writing to you about the number [protected].
Presently my bill outstanding is Rs. 4041. I am using Nokia N8.
As per my plan I have 100MB of 3G and 2GB of 2G data free.
On my prepaid connection, from a diff provider my mobile remains on a dual mode and as the 3G is not activated I was using 2G only.
After taking this connection, on the first months bill I saw Rs. 15 added added as a charge(and waived off)
I called the Customer care. spoke to Israr and Meeran Mohiddin and they told me the 3G is not yet activated on my connection. And to activate the same I need to respond to the message or need to place a request with the customer care.
Again, they had both 2G and 3G charges on the bill.
This call was in the last week of april 2011. They said that this complaint has been taken and I will get a call back from the concerned team. I didnot get any call for next two days. I called back and spoke to Satish, he also confirmed that the 3G is not activated and I ve been given rebate, so I shud not be worrying at all. When asked about the complaint, he said the complaint has been "closed successfully". He also said the team had called me and I have confirmed the closure, whereas I never got a call back from the team till date.

I asked him to look into it again and confirm. He said he has taken another complaint(never provided any complaint number) and I will surely get a call back.

2 days passed without any news. I called back and reached Nikhilesh, he said the same team. I asked for the supervisor. I was kept on hold for more than 5 mins and transferred to Chumki Mitra. She again confirmed the same thing that I dont have 3G activated on my number. And she will send a mail to rectify the mistake. That never got rectified and I never got any new bill, tht was reflecting the same.

Within 5 days on 10th May, my out going services got barred. I was told I need to pay 3000 to get the connection working again. I was shocked to hear that. I might have made a few call and a few texts, no ISD, how can the outstanding cross 3k. I was told either I need to pay or wait for the bill on 25th May. I told them, I am going oout of station on 22nd May. They said they cant do anything. I preferred not to pay and wait for the bill.

In the meantime I visited, the Tata docomo dive-in center, Indiranagar. There both Kavita and another person(I dont remember the name) said the same that the 3G is not activated and they cant do anything till I get the bill. The tata docomo is not working there due to change of dealership or that is wat they had informed me. I had to call STD to reach the customer care. Everytime I made a call, I was speaking to them for more than 30 mins and was on hold for more than 10 mins they tried transfering the call to the supervisor. Everytime the supervisors said they will call back and took the alternate number and no one called back. When I called back second third time I came to know that they were never saving my local number to call on their documents. And they asked for the locaql number to cal every single time. I had wasted more than 700 rs to call them while my cell was on roaming.

I returned on 8th and reached Indiranagar Dive-in center. The lady was refusing to understand the issue, saying that if there is amount on hte bill, than u have used it. Finally, she took my complaint and asked to wait till 13th May. She also told I will get a call back b ut no one called me back. I went again and spoke to Shahid. Shahid said that he wil write a mail and get it done, and will give a call back. Again, I only had to call and he said, he can work out only 1000Rs rebate on the bill.

I called up the nodal desk, some lady picked after the phone ringing a few times. I narrated the story to her again. She said she can provide only 1000 rs rebate. I reverted saying that it is not my mistake, I will not pay. She asked the names of the people whom I spoke to, and said she will get back to me. The next day I called, why she didnt call, she says that she didnt get the mail reply from the particular deptt so she cudnt reply. Now its been 7 days, and I didnt recieve any call from nodal desk too.


I feel cheated.

My questions:

1. Why is TATA DOCOMO not aware of the services that are activated on a number?
2. Why dont the TATA DOCOMO call back when there is a callback promised?
3. Why do they not provide the complaint number and follow up with that?
4. Why do they expect me to pay, when I have not used the service? Why ia TATA DOCOMO cheating on me?
5. How much time does it take to resolve an issue?
6. Why I was never given a new bill after the complaint was given on the first bill?
7. Why am I offered 1000 discount, does docomo take me as a begger for discounts?
8. When you people say "Keep it simple", what does it really mean?
9. I am told by some ads that if there is a fault on the bill you people will do something about it, does this not qualify as a fault? wat do they plan to do about this?


I feel lost, cheated.

Can TATA DOCOMO help me?

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

This is to inform you that the VAS service has been successfully deactivated and also an amount of Rs. 61.32/- already credited back to the account.

Thanks and Regards,
Customer Care
Tata DOCOMO.

My Tata Docomo n.o is [protected]
I am being wrongly charged for internet when my handset doesn't support internet.
Upon visiting the call center they denied any service.
the customer service executives keep cutting the call or puts the call on hold.
I lastly tried calling today at 11:30pm
the executives were
Mr Anil Shinde
Mr Rizwan
They are neither ready to do a refund nor to lodge a complaint.
they put me on hold and ignore the call.

Dear Rajeev,

Your complaint has been registered with docket number[protected]. The same will be resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Ms.Dhruvi,

Please visit any of our nearest Tata DOCOMO outlet or call our customer service number 121 in this regard.

Thanks and Regards,
Customer Care
Tata DOCOMO

Dear Mr.Varshney,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr.Varshney,

Your number was barred due to documentation from 27-DEC-2012 19:45. The same will be activated after the document submission.

Thanks and Regards,
Customer Care
Tata DOCOMO.

On what basis you people activate a sim if there is no submission of documents or the documents are wrong?

Do you have answer for this straight question, Tata Docomo?

[protected] need urgent call summary of last 60 days

Dear Customer,

We apologize for the inconvenience caused to you. Kindly provide us your Tata Photon details and your contact number so that we can get in touch with you.

Sincerely,
Tata Photon

Dear Mr.Murali,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr.Murali,

Kindly revert with the recharge details and also transaction Id for registering the complaint.

Thanks and Regards,
Customer Care
Tata DOCOMO.

im ur tata docomo customer with the number [protected] facing a problem regarding signal in our GITAM UNIVERSITY.many of our friends are facing the same problem and are trying to change for other network like Airtel.so,please rectify the problem as soon as possible...

Dear Mr.Chandrakar,

Your complaint has been registered with docket number PNR[protected]. The same will be resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr.Prasad,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr.Prasad,

Please send SMS ?Prepaid Bill <E-mail Id>? to 121 for the prepaid call details. Also informing you that the same will be charged Rs. 25/-.

Thanks and Regards,
Customer Care
Tata DOCOMO.