Tata DoCoMo Complaints & Reviews

i missed my mobile so, pls lock my tata docomo sim no.[protected] k.n registertion


Regards,
balaji

Sir,
I being a tata docomo customer(cell no.[protected]) is unsatisfied with their services as on 12-1-13 i have recharged of Rs50 but without my prior permission they have auto-renewed some services at the cost of Rs40.

so i want the service provider to return my deductions.
thank you

I have taken Tata Docomo 1 month before from Bhatinda (Punjab). I have submitted all the required documents immediately. Even I got 3 times verification calls from its executives. They told me that within 4 four days your number will activated but still not activated.
I have booked the complaint (M[protected] on tata docomo sites and sent so many mails even I called so many calls to their customer care but results were same. The number is not activated so far.
I am requesting you to please take a action against the company and activate my number as soon as possible.

Thanking you !

Fazeel
0-[protected]

Respected Sir(s)
i would like to inform you that my balance was 65 rs in early morning around 4.54 when i woke at that time i saw intimation message from company that your balance was deducted 0.5 rs and remaining balance was 65.42 rs whole night i did not use but i have got this MSG so i took snap for the same but when i woke in morning around 7.30 am my balance was 0.02 rs i asked for last for deduction i have got MSG from the company for last 4 deduction which is still save in my inbox where i did not find any wrong charges so when i tried to contact them they did not reply properly and they said that they wont be able to refund it. please find attached picture so you will get better idea for the same.
Can you please help me for the same

Regards,

Sohel Qureshi

The problems i found on last month bill are
In Value Added Services , Rs 60 added extra
Messaging
*444# Subscription/Renewal 1 30.00 -0.30
Tata Docomo Dive In-VAS
Voice Subscription 1 30.00 -0.30

This two subscription i did not subscribe, in the previous bill also same thing happen. I made a complaint ,they gave me wavier of Rs. 60. Again they added Rs 60 in this month bill
,so wavier me this Rs. 60.

Thanking you.

Saravana kumar.

my name is Ratnam Dodda, i am working as a Asst.Prof., one the reputed organization in vijayawada. i have tata docomo gsm post paid numbers : [protected],[protected].last month(november) i got bill 1360 rupees, actually i am in speed 99 and CUG plan but they changed the my plan without my permission and bill generated as 199 rental plan, last month i had complaint to customer care and i had post consumer court online, then they had call to me and paid 650 rupees only and they are changed to my old plan(speed 99) and i have confirmed message also . but this month(december) again they are generating bill 199 rental plan. now i got 1560 rupees .I complaint to docomo customer about billing at 26th december 2012,but no reply I got.what i should i do ,I will go to consumer court . I have all proofs means complaint id numbers and complaint date and their names also.january 11th was the last date to pay my payment. we are irretating same problem repeat again and again. solve my problem as early as possible.

thank u sir
Ratnam Dodda
Asst.Prof.
[protected],[protected]

Dear sir,
We thank you for this website for providing solution to the harrasement by the companies to
their consumers.

I am a Tata Docomo Prepaid customer.
Bearing no :[protected]

On Date 31st of December 2012 ,I had gone to the Website
www.tatadocomo.com and recharged my account with the detailes below.

RC95 : 1. 1.5GB GPRS balance
2. validity 30 days

RC 67: 1. All Local and STD calls at 1.2p/2sec
2. Validity 90 days

This amount was debited from my bank account but till date is not refunded
nor credited to my bank account.

After writing several mails they (tata docomo executives) agreed that there
was some error and that they would refund the amount in about a 7 working days.

On 11th Jan 2013 a executive called Naveen called us and said a different story that
the amount had been recharged from their side but not credited to my phone account.
He said he will persue the case to the higher authorities for resolving the matter.

Below are the details of the mail from Tata Docomo.
"Kindly request you to check with the same.

Please be informed that as there was some technical issues from our end our executives were unable to view the recharges made on your account. I have passed your inputs to the concerned department regarding the issue."

But its been over 10 days now they are not accepting the error from their side.

Its not the question of Rs.95 + Rs 67. Its a issue that they are not accepting the error
and just keeping saying us to check the balance which i would have done
over 100 times since the day of issue.

Hope you can intervene in the matter and do the needful

Regards

Pinky Lala
[protected]

My number is +91-[protected]..i was charged Rs 79/- for something i am not even aware of. when asked the customer care they are not willing to provide any details nor ready to refund a single rupee. they are not even ready to lodge a complaint nor provide an complaint no. After asking them twice they cut my phone and blocked all my calls to any of the customer care number.
till date i am not able to contact them . this all took place on 11th of January 2013 at 12.47/ 12.49 pm. after that i am not able to talk to them again coz of being blocked.
please help!!

Hi,

I am getting the following SMS from TA-DOCOMO for past 6 months in my mobile.

"Hi, Make the payment of Rs.318 for your TATA DOCOMO A/c No.[protected] immediately to avoid further legal action. Contact[protected]."

When I tried calling the landline number, it is either engaged all the time or when the ring goes through, there is no answer.

I tried calling several customer care no.s of TATA docomo [protected] / [protected] / 66660101 but of no help. Either it gets cut or they say it is prepaid dept and please post paid dept, even though I selected the post paid menu from the IVR.

I am really tired of this irrirating SMS. How can you send SMS when I am not your customer? Also please note I have been using this vodafone mobile number for past 10 years and that eliminates the probability of someone having used this number earlier.

Please let me know the reason for this constant SMS and resolve this issue at the earliest.

Thanks,
Ganpat

I am Satheesh, Mobile: [protected]. I am not able to use my connection for the last few days due to coverage issue. When I contacted the customer care from an other service provider the response they had given was totally pathetic.

We came to know that the network coverage issue was due the breakage of tie ups between Docomo and Aircel in our area (Arangottukara, Palakkad Dist).

As a Mobile Service Provider I believe Tata docomo has some responsibilities also,

1) The Issues for customers due to service breakups was not taken care.

2) No intimation was provided from your part to any customers relating this.

3) As a responsible provider your team should have updated the customers when they were recharging their account the last time.

4) We have recharged our account, and the balance amount is in a state which cannot be utilized, which when I spoke to your cust care people, told to wait for 6 months till the new tower has been opened.

5) I believe tata docomo has taken money from my side assuring that you would provide me service, which is not happening. And the way that your team members are handling is really a concern for the industry.

6) the worst part is your prepaid customer care people is not ready to take this as a complaint because as per them, they do not have the rights to raise an issue on a case where nothing cant be done on a coverage part.(Ref # - [protected])

7) The other part is on the same case for the mobile# [protected] post paid customer care has taken this as a coverage issue (Comp #[protected], and the back end team had called up but they have not updated me on the service issues they have, but they confirmed that this issue would be resolved by Jan 16th, 2013.

8) The response from tata docomo clearly is contradictory when assessing how both cases were handled.


I have spoken to the people who can be contact over phone, but no one was able to provide any resolution for the same, Contact the office which was given by your people in Pattambi,

sir,from 2 days rs25 was deducted from my main account when i call to customer care they say that that balance was deducted because you send ISD sms but i didn't send any ISD sms so please do something .

I had requested deactivation of account of Tata docomo broadband internet service on July 29, 2012 but they are still not deactivating my account even if I have logged a complaint at their customer service 3 times after initial request. I was told that they will deactivate my account in 5 working days. I have paid the bill till 14 July, 2012 already. They are still sending me the bills. Yesterday I got message from them saying if I do not pay the bill they will take legal action against me. I have been asking them to deactivate and give me appropriate bill amount which I will pay immediately. Please help me out here. Please find below details o my account and all the requests I have made.

Docomo number: [protected]
Docomo Accnt Number:[protected]


My request details:

Deactivation request reference number:[protected]July 29, 2012)
1st Complaint after deactivation request:[protected]September 23, 2012)
2nd Complaint after deactivation request:[protected]Oct 19, 2012)
3rd Complaint after deactivation request:[protected]Jan 7, 2013)

Please update this thread if you want more details.

Dear Sir,

My number is [protected] of TATA DOCOMO.

THERE IS THE DEDUCTION OF 30 RS FROM MY BALANCE OF RS 189.93 TO RS 159.93.

THE BELOW MESSAGE IS SEND TO MOBILE AFTER DEDUCTION OF MONEY.


Hi! Your subscription to Story Behind The Invention Pack has been renewed at Rs 30 till 09/02/2013. To Stop, Dial 155223 (Toll Free).Current balance: Rs. 159.93 at[protected]:30 AM

But i haven't subscribed for anything.Kindly do the needful to unsubscribe the same and refund the deducted amount.

Sir, last night on 10/01/2013 at 12:06 i request for 15 rupees internet pack from my mobile my 17 rupees deducted and i did'nt get any net pack when i call to custmer care he says that is my mistake and he ca'nt refund my balance.
Sir, it is my deep request to you that refund my balance immiditly.

please disable flash message serive from my no[protected] as it disconnect my internet

I have been trying to recharge my phone from Friday night , through easy recharge and online, but unable to do so. When I called the customer care and e-mailed them they said it will get resolved within 48 hours, but it has not been resolved yet. Whenever I call them or email them they gave me different reasons.

Hi,
I lost my phone on 07/01/2012. I registered a complaint with the nearest police station and requested the DOCOMO service representative to trace my mobile equipment base on IMEI number. But they never gave a clear reply. The replied me to follow the legal procedure, But on asking about the legal procedure they were not able to answer my query. Even after sending 20 e-mails they kept on repeating same answer. Another problem I faced was that every time I communicate an new person will give same answerI tried contacting their Nodal officer Suresh Kumar on the phone number [protected], but the number is out of order. I called on alternate [protected] number but nobody replied. I sent an e-mail to the e-mail id: nodal.[protected]@tatadocomo.com but haven't received any reply. I face same issue with the Appellate office Sunitha George.No reply on phone number [protected] [protected] or e-mail: appellate.[protected]@tatadocomo.com.
Regards,
Tushar
Mobile no [protected]

I have been asking Tata docomo people to disconnect my landline connection (Land line no [protected]) from last four months which they are not listening to it at all. Every time they give me assurance to sort out the issue in a week but still not disconnecting the landline phone. Moreover, they are charging unnecessarily despite the request of phone disconnection. A service request was also raised recently by one of their representative (Service request no[protected] and he assured me that this will be done latest by 3-Jan-13. Despite all this their representative available at [protected]@tatatel.co.in says that they are still reviewing this case. After their such kind of response i told them that i'll be going to consumer court only.
Request you to do the needful in this regard.

regards
Ajay Kumar Pandey

Hello sir myself manoj gupta wanted complaint about tata docomo cdma service providers for taking charges from my prepaid number [protected] before talking to the opposite person , as the my plan is of a paise on per seconds. so the company is cheating with me. i have ported my no. from airtel to tata docomo cdma but thier service very poor than airtel.

we are not facing a really bad network in marketyard pune
since 3rd december we dont have range and service in our cellphones when in our offices...
we are not able to communicate through our cell phones and just feel that we are having dummy cell phones...
besides repeated complaints to customer care just getting unsatisfactory answers
when mailed to [protected]@tatadocomo.com got the following repiles

Re: no network~~M11574821
Hide Details

From

[protected]@tatadocomo.com

To

[protected]@yahoo.com

Dear Mr. Agarwaal,

Greetings for the day!

This is with reference to your email dated 14-12-12 regarding Network related concern for your Tata Docomo mobile number [protected].

I regret for the inconvenience caused to you.

I would like to inform you that, as per the revert from our concerned team regarding your concern you are facing the network problem is due to the area is partially covered area, hence facing weak indoor issue,so site required. We will communicate once the site is live.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Deepika Maramreddy,
Tata Docomo - Customer Service.


-----Original Message-----
From: [protected]@yahoo.com
Sent: [protected]:12:54.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: no network~~M11574821
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________




are the apologies solution to my problem.... you all are giving the same standard reply just copying and pasting .....
you are not ready to understand our problem....
what the hell is going on





Thank You.

DEVENDRAA AGARWAAL
[protected]



________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Friday, 14 December 2012 3:11 AM
Subject: Re: no network~~M11549699

Dear Mr. Agarwaal,

Thank you for writing to us.

Please accept my sincere apologies for the delay in responding to your email.

This is with reference to your email dated 13-12-12 regarding network related concern for your TATA Docomo mobile number [protected].

I sincerely regret for the inconvenience caused to you.

I would like to inform you that ,Network enhancement is an ongoing journey & in this journey we strive to bring the very best experience to our customers by adding new sites. We will duly intimate you when we enhance our coverage to the said location.

We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one.

We appreciate the trust you have shown on us and we would like to thank you for the same.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Anand
TATA Docomo - Customer Service.

-----Original Message-----
From: [protected]@yahoo.com
Sent: [protected]:56:26.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: no network~~M11549699
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


what do u mean by we will intimate as soon as u get the new site....
till then will u plese tell me what is to be done...
should i just carry my cell as a dummy piece without any range....

i would like to bring to your notice that this problem is faced since last monday and not only me but all the tata customers whether docomo or indicom....

do the needful in the matter immediately or i will have to go to some other forum



?




Thank You.

DEVENDRAA AGARWAAL
[protected]



________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Thursday, 13 December 2012 12:30 AM
Subject: Fw: no network~~M11531642

Dear Mr.Agarwal,

Thank you for writing to us.

This is with reference to your email dated 12-12-12 regarding network related concern for your TATA Docomo mobile? number [protected].

I sincerely regret for the inconvenience caused to you.

We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one.

I would like to inform you that ,Network enhancement is an ongoing journey & in this journey we strive to bring the very best experience to our customers by adding new sites. We will duly intimate you when we enhance our coverage to the said location.

We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one.

We appreciate the trust you have shown on us and we would like to thank you for the same.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Nagraj
TATA Docomo - Customer Service.





-----Original Message-----
From:? [protected]@yahoo.com
Sent:? [protected]:07:42.0
To? :? "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc:? null
Subject:? Fw: no network~~M11531642
[Note:? Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
?sir already registered complaint about the network repeatedly but
not yet solved
already refreshed the sim also
still the problem persist
no range all day....
i am feeling as if i am carrying just a dummy piece for show
i am not having range in my cell the complete day
this problem is since last monday
when asked the local retailer in my area he said that this is been faced by all the docomo card holders....
i also tried my sim in different handset
please do the needful
my office address is saibaba trading co
178 marketyard
gate no 1
near rajendra roadlines
pune 37


already changed the sim but besides that did not get any mprovement....
whenever i get signal just get missed call alerts..... cant make any calls when in my office...
this problem not only faced by me but also by my friends and all the customers in marketyard premises...

when will we be in range again
will we be or not.....