Claimed

Tata DoCoMo Complaints & Reviews

www.tatadocomo.com

2.7

Updated: Aug 21, 2025

Complaints 9255

Resolved

4180

Unresolved

5075

Good! Tata DoCoMo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Tata DoCoMo step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Tata DoCoMo

Having problems with Tata DoCoMo?

File a complaint and get it resolved by Tata DoCoMo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mobile Service Providers

Tata DoCoMo

Tata DoCoMo reviews & complaints page 322

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Coimbatore, Tamil Nadu

This is vaithika from coimbatore. I am existing user of Airtel for the past 4 years. I was satisfied with the network coverage and all those things.. but latter.. they are not giving full talktime, high cost of booster amount...(compare with idea and tata docomo).. finally I decided to switch over to tata docomo and got the unique porting code"AT545526 " ON 14TH DEC 2012 and submitted the form for porting out on the same day but it has been 7 days i havent got any response from both the service operators and i dont know the status of my mnp request even after 7 days.

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Dec 29, 2012

Namaste Vaithika,

This is to inform you that your concern listed on 29 Dec. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

V

vaithika

from Chennai, Tamil Nadu

Dec 29, 2012

I have posted a complaint in airtelpresence but still now no actions has been taken.Pls do take immediate action

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 4, 2013

Verified Support

Dear Ms.Vaithika,

Kindly provide your number which will help us in solving your issue, Alternately you can follow this link http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Hi,
I am Kuldeep Singh my no is [protected].today 28/12/2012 at 7:55am i recharged online by SBI Bank Rs.30 Rupees my numbey but i don't got any talktime or Balance. i already sent emal to customer care they reply me and saying your recharge is Successfull.but i don't have any balance for that.
please check the Transaction details online SBI IGE9998798 transfer to Bildesk Transaction A at 28/12/2012 7:55 am.
Best Regards
Kuldeep Singh

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hooghly, West Bengal

Dear sir,
i have a tata docomo prepaid connection(Kolkata Circle), At our area heavely network coverage ouucur again due to very poor signal strength, i called customar care again & again but they do not take any steps to solve it. They said select network manually but by searching no signal found,This is ont only my poblem but also suffer all tata docomo user, we suffer from 10 december 2012 which is more than 3 weeks, so that many time my phon number is unreachable.

kindly take a step to solve it ,
Thanking you,

RAMESH DAS
add: Vill-UTTARRAJYADHAR PUR(paschim para);
POST- BAIDYABATI,
DIST- HOOGHLY
PIN- 712 222
NEAR - THAKUR BARI BUS STOPAGE
phon no- [protected],
signal tower location: CHINNA MORE(dakshin para),BESIDE HIGHWAY-2

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

I have purchase Tata Photon Plus data Card from Dell Store, Bangalore on 8th Dec 2012.
On 11th Dec 2012, it has delivered to my house.
On 13th Dec 2012, Tata Photon agent Mr Sarad ([protected]) took all the document (Photo copy of PAN card, passport, rental agreement).
On 18th Dec 2012, I received SMS from DOCOMO([protected]) that local verification raised.
From that day till today (28th Dec 2012), when I am calling to customer care, they are telling LOCAL Verification pending, they have raise request, my connection will get activated with 48 hours.
Till today 28th Dec 2012, my number has not been activated.

View replies

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 4, 2013

Verified Support

Dear Mr.Nath,

We apologize for the inconvenience caused to you. Kindly provide us your Tata Photon details and your contact number so that we can get in touch with you.

Sincerely,
Tata Photon

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Dear Sir/Madam

I Rishi,made the payment of my Tata Photon Plus No [protected] of amount Rs 733.00 on 04.1202012, through a retailer of mobile recharger who done several different company mobile e-recharge through mobile, i also made the post paid bill payment through the same, as i was in hurry on that day i havent taken the transaction id and left the place. As normally the massage come within 1 days of credit the amount in the account. i become relax of thinking that the recharge was success. I made the payment and left the place. After 15 days I git a message from the company that my outstanding amount is Rs 1379. in which Rs 733. is of previous balance. I immediately made contact wityh the retailer and asked him about the matter. He first refused to say anything. He told me that its not possible for him to make any investigate into the matter as its 15day so he cant do anything, than I asked him for the demo number from which they make payment through mobile, firstly he refused than after when i told him that i will talk to the customer care regarding this and that time if they asked me the number than what i say, than he given me the number, his demo number from which he made the payment is [protected]. As I am in Mumbai Right Now i got the number, actually my connection is of Assam State Of Tinsukia, But recently due to some problem we dont know all the office of Tata telecom are closed . Kindly look into the matter and make the way for the transfer of Rs 733 in my tata photon account which number is [protected]. I have talked to the customer care about this matter but they refused to help me on this matter and asked me to consult with the retailer, where the retailer already refused to help.For any query kindly contact me on this number [protected]. I become very harrassed about this matter. Today i.e 28.12.2012 i made the payment for 2nd time oif the same amount Rs 733.00 Hope you will provide me the justice.

with regards,
Rishi

View replies

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 16, 2013

Verified Support

Dear Mr.Kumar,

Your complaint has been registered with docket number[protected]. The same will be resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Hi,
I am using the TATA DOCOMO num: [protected]. in a day im getting flash messages latest 20 per day. please stop sending this kind of message. please of this i couldn't able to access the phone. ans also, yesterday night, when i was browsing, unfortunately 49INR + 49 INR = total 98INR got detected from my main balance, i dont know, whats the hell is this,,, last week also it got detected. that time i called customer guys, they told i click on some chargeable site.....
I haven't click on any changeable site. i just accessed the different sites. I request the tata docomo to refund my amount. please don't do this way again..

View replies

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 4, 2013

Verified Support

Dear Mr.Reddy,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 6, 2013

Verified Support

Dear Mr. Reddy,

There is no discrepancy in the balance deduction as you were charged for downloading the VAS service ¿Hot Arundati¿. An amount of Rs. 128/- is credited back to the account as goodwill. However, no further refund is applicable for the same.

Thanks and Regards,
Customer care,
Tata DOCOMO

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Goa

Rs 49 was deducted from my balance for no reason. My mobile number is [protected].
Abhishek Lath
[protected]@gmail.com

Aug 13, 2020

Complaint marked as Resolved

View replies

U

UMESH SHUKLA

from Chandigarh, Chandigarh

Mar 19, 2011

Tata Docomo — UNNECESSARY DEDUCTION OF BALANCE

my name is sadam my tata docomo no. is [protected]
mera 10.00 rupy ka bailence TATA DOCOMO ne bina karan ke kat liya hai .
maine koi SUBIDHA nahi li mera 10.00 rupya bapas karo ....

A

anananananana

from Delhi, Delhi

May 24, 2011

Tata Docomo — unnecessary deduction of balance

ma no [protected] there is been unnesecary deduction of balance since a month.so its ma ernest request to you that u tak an immediate action

K

kabrasachin

from Sonipat, Haryana

May 27, 2011

Tata Docomo — REGULAR DEDUCTION OF AMOUNT FROM TATA DOCOMO MOBILE NO AND IMPROPER RESPONSE FROM CUSTOMER CARE

I Sachin M Kabra is a Tata Docomo prepaid customer with number [protected] since last more than 1 year.
On 22 April 2011, a sum of Rs. 26 has been deducted from my balance towards Hot N Sizzling Models Subscription. On logging a compliant the same has been reversed somewhere on 24 April 2011 and credited back to my account. At the time of logging a complaint it has been assured that the same will not be repeated in my account. But since then every week during either Friday or Saturday the same has been renewed and Rs. 10 has been deducted every time on account of renewal. But every time on logging a complaint to the call centre the same has been reversed and every time I was requesting to stop this facility. In one of the complaint a call centre officer suggest me to delete the link in my mobile browser even though on deleting the link from the browser the same has been renewed on a weekly basis. The call centre officer also suggested that the same can be deactivated thorough login into My Account on Tatadocomo.com. But when I tried to deactivate the same through internet I was unable to find the option for the same. On enquiry on the above mentioned facility on internet the other call centre officer told that no such facility is available on internet.
But the worst thing I faced on Friday 20 May 2011. I received a same SMS from number 52250 stating that the “Your subscription to Hot N Sizzling Models Subscription has been renewed. You’ve been been charged Rs. 10.0/-.” The word been repeated twice in the SMS. At around 8.25 PM, as usual I called on 121 for the reversing the same. After a holding a call for approx. 5 Mins the same got disconnected. I again called at 8.32 PM on the same number, a call centre officer kept me on hold for checking the details. Approx. after 10 Min a another call centre officer came on call and asked what help I required. When I asked that call centre officer where is the earlier officer he informed me that he has gone for break. Here I want to ask one simple question, how can I a call centre officer gone for a break by keeping a caller on Hold for more than 10 Min with a reason to checking details?
After telling the problem a call centre officer who came after words asked me to call after 6 hours. When I asked him do you want me to call at 3.00 AM in the morning he suggested me to call in the morning and told me he will give one Toll free number where I need to sent a SMS for stopping this facility. He started with the number 521 and suddenly kept me on hold and on return asked me to call after 24 Hrs since they don’t have any details for the deduction of the amount of Rs. 10 and also inform me that this information was given by his Team Leader. When I requested him to transfer the call to his Team Leader, he informed me that the same can’t be possible. He was also not ready to give the name of his Team Leader but he has given his name as Bal Syed, but I was very much sure that he has given me a wrong name. The call centre officer was also not able to tell when this facility was renewed by me.
Again an amount of Rs. 10 deducted on 27 May 2011.

N

Naveen.c.Jain

from Mumbai, Maharashtra

Sep 29, 2011

Deduction of balance , improper response form costumer care

G

giriraj jhawar

Jan 9, 2012

With reference to above I would like to bring to your notice that I am using a GSM connection of TATA Docomo with no.[protected], but since last 3 days i am being unnecessarily harassed due to their system faults or whatsoever.They have been continuously starting one service after another without any confirmation or request from my side. And then I have to call them and fight to get my balance back which they are reluctant to reverse. As of now they have activated Vastu tips, caller tunes, and smart art services and also deactivated the same after i had to fight with the senior executive, yet I haven't been credited the charges which have been deducted for the smart art services activated today ie.09.01.2012(they have reversed the payment for the other two services). Now I don't have so much time to keep a track on what services they have activated and keep on fighting with them to reverse the charges and as a result it is becoming embarrassing and time consuming for me as they make me wait for long to talk to their senior officers to talk in this regard. I would be grateful if the authorities look into the matter and stop harassing me by doing this. Also I had sent a sms for MNP code request today on 09.01.2012 at abt 13.30 hrs., but am yet to receive any MNP code form the Docomo people.I want to get the problem solved as early as possible.

Thanks & Regards,

Giriraj Jhawar
+91 [protected]

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 16, 2012

Verified Support

Hi Giriraj,

As per our records the deducted amount of Rs. 26 has been already credited to your account.& VAS service has been deactivated.

Thanks and Regards
Customer Care
Tata DOCOMO.

N

niharkajla28

from Mumbai, Maharashtra

Mar 7, 2012

Tata Docomo — unnecessarily balance deduction from 10 days

My mobile balance of approx. Rs.50 has been deducted. Tata docomo wap services are activated and they say that it is not related to tata docomo. Every day a new service activated .when i sen d mail complaining about this then they say that they will deactivate but after deactivation a new service is activated.. They have
wasted so much time of mine and money..
My mobile number [protected]

M

Madhumita Mishra

from Kolkata, West Bengal

May 31, 2012

Tata Docomo — un-necessary deduction of balance

Hi, I am a consumer of TATA DOCOMO service since few months. But from a few days regularly I have been receiving messages from NETWAP informing the alerts about bollywood,cricket etc. But this is un-necessary to me. I have contacted Customer Care for several times and every time they have assured me to solve my problem within 4 hours or 1 hours or 1day. But still now I am suffering from the same problem.
Kindly stop this problem and I shall be very grateful to you.

Madhumita Mishra (Ph No-[protected])

M

manishoo7

from Chennai, Tamil Nadu

Sep 23, 2012

a day before i have activated my gprs pack of 99 (i.e data uses upto 4gb for 6 week). today afternoon i was doing net, in between i got a massage you have downloaded Dazzling Beauties at rupees 33 which is non refundable. first of all i checked my mobile is things was happened may by mistake i did such things.but i could not find any download. then i called customer care (really a big task ). they told me you have downloaded Dazzling Beauties,i told but nothing save or downloaded in my mobile, name the site which i explore and i downloaded such thing,they replied i have no idea about that but i know one thing by a single click your balance will deduct. i argue with them just a last night i activated my gprs pack after that you deduct?they have not replied and cut the phone.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 24, 2012

Verified Support

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

V

varunk

from Nallasopara, Maharashtra

Nov 29, 2012

My mobile number is [protected] I have activated 34 rupees sms pack then also they are deducting it today they have deducted 2.50 & 4 days before they have deducted 1.50 so my 4 rupees had been deducted unnecessarily so please kindly look into the matter & refund my balance. When I m calling customer care that is also blocked Why the company is not taking action against such customer care executive. So please kindly refund my balance

V

varunk

from Nallasopara, Maharashtra

Dec 24, 2012

My mobile number is [protected].My balance of Rs.9 had been deducted unnecessarily I have not activated anything from my side then also. So please kindly refund my said amount.
Regards,
Varun Mishra

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 4, 2013

Verified Support

Dear Mr.Lath,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 16, 2013

Verified Support

Dear Mr.Lath,

There is no discrepancy in the balance deduction as the same was charged for the downloading the VAS service ?Dazzling Tamanna?. Hence refund is not applicable for the same.

Thanks and Regards,
Customer Care
Tata DOCOMO.

R

rana1973

from Gurgaon, Haryana

Jul 1, 2014

RS 45/- HAS BEEN DEDUCTED FROM MY BALANCE UNNECESSARY ON 25/06/2014 WHILE I DIDNOT PRESCRIBE ANY SERVICE ON MY CELLPHONE.I REGISTERED MY COMPLAINT ON CUSTOMER CARE AND IN COMPLAINT SERVICE 198 BUT THEY DENIED TO REFUND THE BALANCE.
SANJAY KUMAR
[protected], [protected]

H

hani haneefa

from Mumbai, Maharashtra

Dec 16, 2014

I would like to get my rupees 50 refunded which was lost bythe activation of a value added service called pyaar ke panna. The activation was without my knowledge and i have never requested for it. Your customer service executive asked me to wait while he connects the call to another executive and the call was cut off. My number is [protected].

P

Peeyush29

Jan 2, 2015

Attractive model club is activated on January 1 which leads to the deduction of Rs 99. My cell no. is [protected]. Please stop the service and refund my balance ASAP.

P

Peeyush29

Jan 2, 2015

Attractive model club has been activated on January 1 in my mobile which leads to deduction of Rs 99. My cell no. is [protected]. Please stop this service and refund my money ASAP.

J

jitendra khatarkar

from Mumbai, Maharashtra

Jan 20, 2015

Tata Docomo is cheating the customers by activating useless VAS without informing the customers. They have deducted my Rs. 33 by activating useless value added service and when called to customer care regarding they are not giving satisfatory answers.my number is [protected].my balance has not been refunded.

Helpful

Found this helpful?

19 Comments

Post your Comment

Comment Guidelines

Address: Ludhiana, Punjab

IT'S VERY SHAMEFUL MATTER FOR THESE TYPE OF COMPANIES THAT HARASH TO THE CUSTOMER WITH CALLS ,
I PURCHASED A MOBILE NUMBERS AT OWN NAME ,
I PURCHASED NUMBER FROM COMPANY EXECUTIVE NAME : MANOJ ([protected]) DATED 5 MAY 2012
HE RECEIVED MONEY 1800/- WITHOUT RECEIPT & ASKED ME I WILL SEND U RECEIPT,

AFTER THAT I RECEIVED BILL 6TH JUNE 2012, WITHOUT USING MY TWO NUMBERS,
MY CELL PHONE OUTGOING CLOSED 30TH JUNE 2012.

AFTER THAT I ASKED MR. GAGAN , HE SEND ONE BOY FOR COLLECT THE FULL & FINAL PAYMENT FOR DISCONTINUE THE CONNECTIONS
THAT PERSON RECEIVED RS. 500/- & RECEIPT WITH HIS SIGN & ALSO FULL & FINAL PAYMENT WITH NO DUE,
BUT MY CELL NUMBER IS NOT DISCONNECTED & I THINK THAT NUMBER IS SALE TO ANOTHER PERSON AT MY NAME BY GAGAN

NOW I RECEIVED CALL FROM "LEGAL DEPARTMENT" THAT ASKED ME YOUR BILL IS PENDING
FROM THAT LAST 4 MONTH I 'M NOT USE THAT NUMBER,

PLS TELL ME WHICH TYPE OF ACTION TAKEN BY ME
PUNEET KALRA
[protected]

Aug 13, 2020

Complaint marked as Resolved

View replies

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jan 4, 2013

Verified Support

Dear Mr.Kalra,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 6, 2013

Verified Support

Dear Puneet,

Kindly provide us your Tata Docomo connection details which will assist us in doing the needful.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Respected Sir,

I am Sandeep SV, using a Tata docom number[protected], which I took under 899 Unlimited Plan (Call’s and SMS-Local & national). Last month onwards all my messages are chagrining. When I enquired with call center, I come to know that as per my plan while roaming my SMS is chargeable.

I took this connection September 2012, after activation the 3rd day I moved to Kerala on deputation. My 1st bill was not charged but from November onwards all my SMS are charging. As per the tariff showing my SMS rates is 0.84 Ps /- but charging 1.20 Ps /-.

After activating and before using my Docomo line, I was taken confirmation from Call Center and other concern team in Docomo about the free facilities. And month on month the commitments are changing.

I want an immediate solution because I have another Post Pay number[protected] and the Service is Vodafone. Because Tata is provide this facility last few months I am not using Vodafone. And I am all ready declared my Tata Docomo as my new official number.

Regards
Sandeep SV
[protected]

Aug 13, 2020

Complaint marked as Resolved

View replies

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 28, 2012

Verified Support

Dear Sandeep,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Uttar Pradesh

I have registered my mobile no. "[protected]" With Tata Docomo. I just want to shift my no in B.S.N.L. so i have submit all documents to B.S.N.L.and B.S.N.L. provide me a simcard and the verification call done by B.S.N.L.
I have requested to company (TATA DOCOMO) for porting in dated 03/12/2012 and my UPC code exp. 18/12/2012 but the company will not ported out till 18/12/2012 , so i repeat my request in date 20/12/2012 with UPC Code (TE545298) and company will not port out till today.

Please do thankfully.
Reetesh sahu
Mob. [protected]

Aug 13, 2020

Complaint marked as Resolved

View replies

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 28, 2012

Verified Support

Dear Reetesh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Aurangabad, Maharashtra

My Tata Docomo prepaid no. ([protected]) is de-activated by customer care. because i didn't used it for too many days, but no. is still registered on my name. But they are telling me that they are going to recycle the number then i will get my previous number back if possible.. I want my no. back please take some strict action...

Aug 13, 2020

Complaint marked as Resolved

View replies

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 28, 2012

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ghaziabad, Uttar Pradesh

hi my name anuj nd my mobile no [protected] sir i want 2 file my case on tata docomo company coz every time i recharge my mobile nd i have a regular deduction of balance i m nt able 2 carry balance in my phone thats cnduct me so many prob coz my balance is regular deduct frm my account nd if i have a emergency than i m nt able 2 call anyone coz as i recharge my acc the cmpany deduct balance regularly so i want u 2 help me plz and hope u find a solution 4 us nd take a strict action on my cmplain i m heartly thankful 2 u plz take action on my cmplaint thnx u

Aug 13, 2020

Complaint marked as Resolved

View replies

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 28, 2012

Verified Support

Dear Anuj,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu

sir..i m using Tatadocomo service they always subscribed any new service in number without my permission..when i called for that to customer care about that,they always give one toll free no 155223 no to me and say please call this no and unsubscribed your service...more than 10 time they had done like this...so please do something and refund my money back 2 me..

Aug 13, 2020

Complaint marked as Resolved

View replies

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 28, 2012

Verified Support

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

N

Neeraj Izardar

from Bengaluru, Karnataka

Mar 26, 2013

Respected Sir,
My name is Neeraj ; and my number is [protected], this is a compliant regarding failure of online recharge and no refund of money. I recharged for 50 rs on 15 march and 50 rs on 16 march, and 30 rs on 16 march...
I recharged through "www.tatadocomo.in", and every time after recharge i got message through docomo, and the msg was-SORRY, WE ARE UNABLE TO PROCESS YOUR RECHARGE REQUEST, WE WILL REFUND THE AMT TO YOUR ACCOUNT IN 5 WORKING DAYS. YOUR PAYMENT REFERENCE NUMBER IS MSDP[protected], 2-MSDP[protected], 3-MSDP[protected]...
after 5 days i checked my account but money they did not refund, , i called up customer care but they are ignoring my request and saying that reference number is not correct and all...
this is really irritating ..thay are providing sites for recharge ...takes money away..but they not cooperates after ...
plz assist me.. i need my money back.. i am really hopeless..
My email ID- [protected]@gmail.com

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: North East Delhi, Delhi

Hi
I am Rachit Kumar, have tata photon no. [protected] I used Tata photon almost since 1year and I always paid bills before due date. I got my plan changed to 500Rs on which I got confirmation from tata photon employee that I can use this plan upto 30 hours after that speed of internet will be slow as soon after that I paid my first bill at Tata store where they update me about my next bill of 1000+ on which I immediately call Tata photon customer care and closed my photon connection and registered complaint about misscommitment made to me. But instead of solving complaint from tata photon I am regularly receiving threatening calls. So now I decided to suit a case against Tata photon. So kindly update me process to file a case and lawyer who can help me in this.

Aug 13, 2020

Complaint marked as Resolved

View replies

M

mgautamsharma

from Pune, Maharashtra

Feb 24, 2011

Tata Photon — wrong commitment

Respacted Sir,

My name is gautam sharma. maine website par tata photon ka add dekha tha. jis mein unlimted internet usege ki baat ki gai thi wo bhi 3.1 mbps ki speed ki sath.ye dekh kar maine online apply
kiya tha. phir waha se mujhe call aayi jisme bhi yahi baat ki gayi mujhse. to maine[protected] ko tata photon rs. 1800 dekar kharid liya. par 04 feb 2011 ko inhone mujhe email bhej kar suchit kiya ki 5gb taq he maximum speed milegi. par main kisi karanvash use pad nahi paya. aur thode hi dino mein meri internet speed slow ho gayi. jab maine custmor care mein complaint ki to inhone apna engineer bheja aur usne kaha ke apka photon device faulti hai. 04 din baad device bhi change ho gaya phir engineer ne kaha ke operating system format karo wo bhi kar liya par speed phir bhi wahi 150kbps. maine dobara complaint[protected] ko kari to inhone mujhe 05gb deta usage ki baat batayi. jisse main apne aap ko thaga hua mahsus kar raha hu.jab maine inse kaha ki apne 05gb deta usage ki baat apne add mein mention kyon nahi ki to. unhone bhi is baat ko sweekar kiya. sir please meri complaint par uchit karyvahi karein.
thankyou

your faithfuly
gautam sharma [protected]

A

ankigupt

from Delhi, Delhi

May 12, 2011

Gautam...I am in complete agreement with you as I faced the same problem 2 months ago. The tata photon service is the worst in the market. Dont let them eat your hard earned money and lets pledge them to teach a lesson. I know that its diffcult to sue them and waste our time but what we can do is ask our family and friends not to use tata photon connections. Load all the social networkign sites with your issues so that a real face of tata could be shown to the people.

Ankit

R

rachit.kumar

from Delhi, Delhi

Dec 27, 2012

No. Is [protected]

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 28, 2012

Verified Support

Dear Rachit,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Hi DoCoMo,

2 days ago I was browsing on my Lumia 800, by mistake I clicked some ads which immediately activated a couple of dive-in services without my intention and I lost some 90INR in this way. Few months back also the same thing happened and I lost 100INR. Your customer care is of no use in this regard, as they say they have no control over this.Why docomo is activating the divein services without proper acknowledgement from the user? Due to the small screen on devices like smart phones, many times the wrong touch points are getting clicked and docomo is taking this as an advantage.

Please implement an sms acknowledgement system before activating any service.

Please give back my money which I lost 2-3 days ago via dive-in services.

My Mob : Seven Two Zero Four 898712

Aug 13, 2020

Complaint marked as Resolved

View replies

B

balu902

Jan 2, 2013

I got an SMS today saying that this complaint is resolved, but my balance is not credited. ??

B

balu902

Jan 2, 2013

PBR12161114 is the complaint number.

B

balu902

Jan 2, 2013

Got my balance back :) Thank you docomo :)

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Krishna, Andhra Pradesh

Actually I have request to port my no [protected] from TATADOCOMO to other net work & I got Port Code, mean while I got call from TATATDOCOMO representative on 14-12-12 at 10.08 am from this no [protected] stating that they'll give good calling rate 1p/2sec & some 200 hundreds Docomo 2 Docomo minutes free for next three months, so I convinced with this offer & she told me the offer will be activated with in 72 hours. Even after passing 72 hours offer didn't activated. Later on I register complain in customer service about this issue on 18-12-12 with ref number PSMR12050592, they ask me to wait till 27-12-12.
Today at 10.00 am I got call from TATADOCOMO representative from this no [protected], & she said sorry the said offer is not available.
I am asking you why did u ask me to wait & wasted my time, even the offer give by your self.
What kind of stupid service you are giving.

View replies

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 28, 2012

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh

TODAY AT AROUND 11:50 PM THREAT CALL & SMS TEXTS FROM TATA DOCOMO MOBILE NO.[protected] FROM MR.D.SRINIVAS, COMPLAINT IS LODGED WITH NEAREST POLICE STATION.

Aug 13, 2020

Complaint marked as Resolved

View replies

P

Paramanik Kumuda Ranjan

from Mumbai, Maharashtra

Jul 3, 2011

Tata Docomo — Threat Call

From last couple of days i am getting threat call from verious numbers and abusing me, at starting i just ignored, but yestarday 2/July/11 @ 22:40hrs i got a call from [protected] the unknown caller demand money from me, also told if i lodge any complaint then i will be in problem. Please help.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 27, 2012

Verified Support

Dear Mr.Reddy,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra

I am Prasanjeet Verma, and have serious complaint against Tata docomo prepaid service. Its yesterday 25th Dec, i gave my cell phone to my wife ensuring that she will enough balance to make call whenever she is in need. However, when se really needed to call., she saw that her 39/- balance vanished suddenly. When i came to know about it, called customer care, they didn't provide any info about my balance deduction even after promising n number of times, i am yet to receive it. I am sure, this is is the major reason for all the bad incidence happening in our country every now and then with women because at the
time of need they cant call to their relatives or family as no balance left in their phone.
I want clear details about my deductions also refund of the same and fair action against these customer care executive people who dont have any sense and no humanity as this has happened many times.

Aug 13, 2020

Complaint marked as Resolved

View replies

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 27, 2012

Verified Support

Dear Mr.Verma,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh

Respected Sir,
This is not a complain on the service provider, but a complain on telecom regulation on the SMS limit i.e. post 100 sms the service provider should cost not more than 50 paise.
Every student mostly communicates with others using an sms, and the low cost of sms is most useful for the students from poor families where they cant bear the tariff of call rates(for giving more info on call). Some of them will not have a single paise in call balance and in emergency case mostly sms will be useful. And if the govt. keeps this types of restrictions , how a person can freely and privately communicate to other person. Everyone cant express their information on calling and most of it can be done by sms.
In my case i just have to give information to all the students of my class daily and for 3 messages per student it requires 225 sms and i am in a position that i cant even get a new sim to send more messages.
So kindly take this into granted and just check whether the person sending the sms is not a promotional advertiser but a common man who has right to speech in this country. please lift this cap on sms's as soon as possible as mopst of the students careers are based on this small thing called sms.
Thanking you.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Hi ,

I have received a legal notice from lok adalat at my home(am out of station now)in fact i have cancelled my connection before moving abroad.

Even after closing my docomo (outstanding)bill and cancelling my account.[protected] by august SR request[protected] for cancellation.
they have send a legal notice for a zero usage ,stating that i have to clear the outstanding dues of rs.1653/Which I have not even used an dead dongle.I really don't know how they arrived this amount on what bias.

If you guys really need money then please send out a circular in news paer that u need money with out doing work or wasting you time and energy(we don't have money making tree,even we work hard to make financial support).
I don't know how much ratan tata is aware done my his management to their dedicated Customers,(since i was with TATA elexi before).

For what his management and employees do ,either he or his family name will get spoiled.Tata DOCOMO is a fraud company,they are fishing with out letting their hand wet or head sweats.
Its for sure one day they will get a reply for this,even I am one of the victim for this,.

All the the best tata docomo keep on doing the good work, I will pay this amount which I have not even used,I will just consider this amount as the leftovers, remains of victuals, crumbs to the tatadocomo group.Let them become rich with this and their son and their next generation too.

a brand which wont even have the shame to squeeze people, i will do my own campaign to keep my family ,friend and those other to keep away from the TATA product.

thanks
anoop

Aug 13, 2020

Complaint marked as Resolved

View replies

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 27, 2012

Verified Support

Dear Anoop,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

R

rdsingh0788

Jul 9, 2015

I opted for Tata Docomo broadband connection in March 2014 where in the engineer who came for the installation and connection gave me 2 options.
1. Pay 527 Rs for Installation and router ( Router will have to be submitted back on deactivation )
2. Pay 1124 Rs and the installation charges and router charges would be free and the amount will be the security amount refundable after deactivating services if bills are cleared.

In Dec 2014 I got the services deactivated and received a call saying that I need to pay the remaining bill of 724 Rs where I told them that rather they Owe me approximately 400 Rs after deducting this amount from the security deposit and then they said that I have to submit the router to the Tata outlet. I asked them of how they would make the payment to me and they said that our representative will call you back.

I thought submitting the router back would not be a good Idea untill they pay me the rest amount.One day I received a call from Tata saying that there was no such offer and 1124 Rs were the installation charges which I responded saying that why then you guys also offered me 527 rs installation which they completely refused.

For 3-4 months I haven't received any call or mail and all of a sudden I started receiving calls and final reminder emails to my surprise from third party recovery agency( Swift ).

To which I explained them the situation I mentioned above and they like completely ignored my response and kept sending the same email again and again though they stopped calling.

Finally I received a Legal notice on an email which I know is completely Fake and sent by one of their Lawyer to threaten me.

Its not a complaint rather I need to showcase the level of these telephone companies especially company like TATA as they call themselves a brand.

N

Newlin Navin

from Bengaluru, Karnataka

Jan 19, 2018

Hi Team

I actually was ready to pay for the usage amount and asked for the waiver for the Non-usage period. I asked to deduct the usage amount from the advance I paid but the Customer care informed that there isn't any deposit available.

Today I have received the LOK ADALAT notice regarding the payment. Kindly clarify and can reach me out at [protected]

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines