Tata DoCoMo Complaints & Reviews

i hate docomo and going to port it.

Dear Mr.Gupta,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr.Gupta,

There was no discrepancy in the balance deduction as Rs. 7.90/- was charged for the internet browsing. However, the remaining amount of Rs. 79.03/- credited back to the account.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Namaste Vaithika,

This is to inform you that your concern listed on 29 Dec. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

I have posted a complaint in airtelpresence but still now no actions has been taken.Pls do take immediate action

Dear Ms.Vaithika,

Kindly provide your number which will help us in solving your issue, Alternately you can follow this link http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Mr.Nath,

We apologize for the inconvenience caused to you. Kindly provide us your Tata Photon details and your contact number so that we can get in touch with you.

Sincerely,
Tata Photon

Dear Mr.Kumar,

Your complaint has been registered with docket number[protected]. The same will be resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr.Reddy,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Reddy,

There is no discrepancy in the balance deduction as you were charged for downloading the VAS service ¿Hot Arundati¿. An amount of Rs. 128/- is credited back to the account as goodwill. However, no further refund is applicable for the same.

Thanks and Regards,
Customer care,
Tata DOCOMO

Tata Docomo — UNNECESSARY DEDUCTION OF BALANCE

my name is sadam my tata docomo no. is [protected]
mera 10.00 rupy ka bailence TATA DOCOMO ne bina karan ke kat liya hai .
maine koi SUBIDHA nahi li mera 10.00 rupya bapas karo ....

Tata Docomo — unnecessary deduction of balance

ma no [protected] there is been unnesecary deduction of balance since a month.so its ma ernest request to you that u tak an immediate action

Tata Docomo — REGULAR DEDUCTION OF AMOUNT FROM TATA DOCOMO MOBILE NO AND IMPROPER RESPONSE FROM CUSTOMER CARE

I Sachin M Kabra is a Tata Docomo prepaid customer with number [protected] since last more than 1 year.
On 22 April 2011, a sum of Rs. 26 has been deducted from my balance towards Hot N Sizzling Models Subscription. On logging a compliant the same has been reversed somewhere on 24 April 2011 and credited back to my account. At the time of logging a complaint it has been assured that the same will not be repeated in my account. But since then every week during either Friday or Saturday the same has been renewed and Rs. 10 has been deducted every time on account of renewal. But every time on logging a complaint to the call centre the same has been reversed and every time I was requesting to stop this facility. In one of the complaint a call centre officer suggest me to delete the link in my mobile browser even though on deleting the link from the browser the same has been renewed on a weekly basis. The call centre officer also suggested that the same can be deactivated thorough login into My Account on Tatadocomo.com. But when I tried to deactivate the same through internet I was unable to find the option for the same. On enquiry on the above mentioned facility on internet the other call centre officer told that no such facility is available on internet.
But the worst thing I faced on Friday 20 May 2011. I received a same SMS from number 52250 stating that the “Your subscription to Hot N Sizzling Models Subscription has been renewed. You’ve been been charged Rs. 10.0/-.” The word been repeated twice in the SMS. At around 8.25 PM, as usual I called on 121 for the reversing the same. After a holding a call for approx. 5 Mins the same got disconnected. I again called at 8.32 PM on the same number, a call centre officer kept me on hold for checking the details. Approx. after 10 Min a another call centre officer came on call and asked what help I required. When I asked that call centre officer where is the earlier officer he informed me that he has gone for break. Here I want to ask one simple question, how can I a call centre officer gone for a break by keeping a caller on Hold for more than 10 Min with a reason to checking details?
After telling the problem a call centre officer who came after words asked me to call after 6 hours. When I asked him do you want me to call at 3.00 AM in the morning he suggested me to call in the morning and told me he will give one Toll free number where I need to sent a SMS for stopping this facility. He started with the number 521 and suddenly kept me on hold and on return asked me to call after 24 Hrs since they don’t have any details for the deduction of the amount of Rs. 10 and also inform me that this information was given by his Team Leader. When I requested him to transfer the call to his Team Leader, he informed me that the same can’t be possible. He was also not ready to give the name of his Team Leader but he has given his name as Bal Syed, but I was very much sure that he has given me a wrong name. The call centre officer was also not able to tell when this facility was renewed by me.
Again an amount of Rs. 10 deducted on 27 May 2011.

Deduction of balance , improper response form costumer care

With reference to above I would like to bring to your notice that I am using a GSM connection of TATA Docomo with no.[protected], but since last 3 days i am being unnecessarily harassed due to their system faults or whatsoever.They have been continuously starting one service after another without any confirmation or request from my side. And then I have to call them and fight to get my balance back which they are reluctant to reverse. As of now they have activated Vastu tips, caller tunes, and smart art services and also deactivated the same after i had to fight with the senior executive, yet I haven't been credited the charges which have been deducted for the smart art services activated today ie.09.01.2012(they have reversed the payment for the other two services). Now I don't have so much time to keep a track on what services they have activated and keep on fighting with them to reverse the charges and as a result it is becoming embarrassing and time consuming for me as they make me wait for long to talk to their senior officers to talk in this regard. I would be grateful if the authorities look into the matter and stop harassing me by doing this. Also I had sent a sms for MNP code request today on 09.01.2012 at abt 13.30 hrs., but am yet to receive any MNP code form the Docomo people.I want to get the problem solved as early as possible.

Thanks & Regards,

Giriraj Jhawar
+91 [protected]

Hi Giriraj,

As per our records the deducted amount of Rs. 26 has been already credited to your account.& VAS service has been deactivated.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Docomo — unnecessarily balance deduction from 10 days

My mobile balance of approx. Rs.50 has been deducted. Tata docomo wap services are activated and they say that it is not related to tata docomo. Every day a new service activated .when i sen d mail complaining about this then they say that they will deactivate but after deactivation a new service is activated.. They have
wasted so much time of mine and money..
My mobile number [protected]

Tata Docomo — un-necessary deduction of balance

Hi, I am a consumer of TATA DOCOMO service since few months. But from a few days regularly I have been receiving messages from NETWAP informing the alerts about bollywood,cricket etc. But this is un-necessary to me. I have contacted Customer Care for several times and every time they have assured me to solve my problem within 4 hours or 1 hours or 1day. But still now I am suffering from the same problem.
Kindly stop this problem and I shall be very grateful to you.


Madhumita Mishra (Ph No-[protected])

a day before i have activated my gprs pack of 99 (i.e data uses upto 4gb for 6 week). today afternoon i was doing net, in between i got a massage you have downloaded Dazzling Beauties at rupees 33 which is non refundable. first of all i checked my mobile is things was happened may by mistake i did such things.but i could not find any download. then i called customer care (really a big task ). they told me you have downloaded Dazzling Beauties,i told but nothing save or downloaded in my mobile, name the site which i explore and i downloaded such thing,they replied i have no idea about that but i know one thing by a single click your balance will deduct. i argue with them just a last night i activated my gprs pack after that you deduct?they have not replied and cut the phone.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

My mobile number is [protected] I have activated 34 rupees sms pack then also they are deducting it today they have deducted 2.50 & 4 days before they have deducted 1.50 so my 4 rupees had been deducted unnecessarily so please kindly look into the matter & refund my balance. When I m calling customer care that is also blocked Why the company is not taking action against such customer care executive. So please kindly refund my balance

My mobile number is [protected].My balance of Rs.9 had been deducted unnecessarily I have not activated anything from my side then also. So please kindly refund my said amount.
Regards,
Varun Mishra

Dear Mr.Lath,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr.Lath,

There is no discrepancy in the balance deduction as the same was charged for the downloading the VAS service ?Dazzling Tamanna?. Hence refund is not applicable for the same.

Thanks and Regards,
Customer Care
Tata DOCOMO.

RS 45/- HAS BEEN DEDUCTED FROM MY BALANCE UNNECESSARY ON 25/06/2014 WHILE I DIDNOT PRESCRIBE ANY SERVICE ON MY CELLPHONE.I REGISTERED MY COMPLAINT ON CUSTOMER CARE AND IN COMPLAINT SERVICE 198 BUT THEY DENIED TO REFUND THE BALANCE.
SANJAY KUMAR
[protected], [protected]

I would like to get my rupees 50 refunded which was lost bythe activation of a value added service called pyaar ke panna. The activation was without my knowledge and i have never requested for it. Your customer service executive asked me to wait while he connects the call to another executive and the call was cut off. My number is [protected].

Attractive model club is activated on January 1 which leads to the deduction of Rs 99. My cell no. is [protected]. Please stop the service and refund my balance ASAP.

Attractive model club has been activated on January 1 in my mobile which leads to deduction of Rs 99. My cell no. is [protected]. Please stop this service and refund my money ASAP.

Tata Docomo is cheating the customers by activating useless VAS without informing the customers. They have deducted my Rs. 33 by activating useless value added service and when called to customer care regarding they are not giving satisfatory answers.my number is [protected].my balance has not been refunded.

Dear Mr.Kalra,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Puneet,

Kindly provide us your Tata Docomo connection details which will assist us in doing the needful.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Dear Sandeep,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Reetesh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Anuj,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Respected Sir,
My name is Neeraj ; and my number is [protected], this is a compliant regarding failure of online recharge and no refund of money. I recharged for 50 rs on 15 march and 50 rs on 16 march, and 30 rs on 16 march...
I recharged through "www.tatadocomo.in", and every time after recharge i got message through docomo, and the msg was-SORRY, WE ARE UNABLE TO PROCESS YOUR RECHARGE REQUEST, WE WILL REFUND THE AMT TO YOUR ACCOUNT IN 5 WORKING DAYS. YOUR PAYMENT REFERENCE NUMBER IS MSDP[protected], 2-MSDP[protected], 3-MSDP[protected]...
after 5 days i checked my account but money they did not refund, , i called up customer care but they are ignoring my request and saying that reference number is not correct and all...
this is really irritating ..thay are providing sites for recharge ...takes money away..but they not cooperates after ...
plz assist me.. i need my money back.. i am really hopeless..
My email ID- [protected]@gmail.com

Tata Photon — wrong commitment

Respacted Sir,

My name is gautam sharma. maine website par tata photon ka add dekha tha. jis mein unlimted internet usege ki baat ki gai thi wo bhi 3.1 mbps ki speed ki sath.ye dekh kar maine online apply
kiya tha. phir waha se mujhe call aayi jisme bhi yahi baat ki gayi mujhse. to maine[protected] ko tata photon rs. 1800 dekar kharid liya. par 04 feb 2011 ko inhone mujhe email bhej kar suchit kiya ki 5gb taq he maximum speed milegi. par main kisi karanvash use pad nahi paya. aur thode hi dino mein meri internet speed slow ho gayi. jab maine custmor care mein complaint ki to inhone apna engineer bheja aur usne kaha ke apka photon device faulti hai. 04 din baad device bhi change ho gaya phir engineer ne kaha ke operating system format karo wo bhi kar liya par speed phir bhi wahi 150kbps. maine dobara complaint[protected] ko kari to inhone mujhe 05gb deta usage ki baat batayi. jisse main apne aap ko thaga hua mahsus kar raha hu.jab maine inse kaha ki apne 05gb deta usage ki baat apne add mein mention kyon nahi ki to. unhone bhi is baat ko sweekar kiya. sir please meri complaint par uchit karyvahi karein.
thankyou

your faithfuly
gautam sharma [protected]

Gautam...I am in complete agreement with you as I faced the same problem 2 months ago. The tata photon service is the worst in the market. Dont let them eat your hard earned money and lets pledge them to teach a lesson. I know that its diffcult to sue them and waste our time but what we can do is ask our family and friends not to use tata photon connections. Load all the social networkign sites with your issues so that a real face of tata could be shown to the people.

Ankit

No. Is [protected]

Dear Rachit,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

I got an SMS today saying that this complaint is resolved, but my balance is not credited. ??

PBR12161114 is the complaint number.

Got my balance back :) Thank you docomo :)

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata Docomo — Threat Call

From last couple of days i am getting threat call from verious numbers and abusing me, at starting i just ignored, but yestarday 2/July/11 @ 22:40hrs i got a call from [protected] the unknown caller demand money from me, also told if i lodge any complaint then i will be in problem. Please help.

Dear Mr.Reddy,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Mr.Verma,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.