[Resolved] Tata Docomo — Suspension of my mobile number without any intimation

yuvraj mall

from Bengaluru, Karnataka

Address:

West Bengal

I had been using Tata Docomo postpay connection since last year. I was registered on Rs899/-p.m unlimited postpay plan in which you can make unlimited calls. Suddenly on 25th Jan'13 my Tata Docomo Number -[protected] was deactivated without intimating me. Upon contacting the Tata Docomo hub, it came to my knowledge that my account was suspended due to high usage. Since there was a marriage ceremony at my home, so it was obvious i had high usage and the same was intimated by me to the Company after my number was deactivated, even a written declaration was given on my behalf to the Company. On 1st Feb I met Mr. Sanjay Sengupta (Tata Docomo Hub, Salt Lake, Sector V, Kolkata) and he assured me that my connection would be restored by 6:00 P.M. Its been 5 days, but still my number has not been activated and since then Mr. Sanjay Sengupta is not answering my calls. I feel aggrieved and is suffering a loss, since my number has been deactivated. Even the company is not allowing me to Port my number.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

pavan069

from Mumbai, Maharashtra

Tata Docomo — TATA DOCOMO DEACTIVATE PREPAID CONNECTION WITHOUT INTIMATION

Hi

Telecom firms have become highhanded and least concerned about customer needs because they enjoy huge base and not bothered about few hundred disgruntled customers.

I had a Tata docomo postpaid connection [protected] which I converted to Prepaid in Feb 2011. At that time I had to run around because the 'exclusive; Tata Coco outlets did not know how to do it. Finally after several escalations, it was done by backend team.

In April 2011, my prepaid connection was disconnected for no reason. On calling the call centre they told me that I have not submitted any documents.Before disconnecting no one intimated me or called me to submit documents. They had no answer to that. When I suggested that I can submit the documents now, they said the number is permanently deleted and cannot be reissued.

I want my mobile number to get activated. Pl forward to concerned authorities.

Pavan Kumar
[protected]

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Yuvraj,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

farhanghy

These all are bull people

farhanghy

If you are using your postpaid connection even though having unlimited plans they will make some bull excuse and block your connection. But lemme tell you Yuvraj i have prepaid connection as well and i had balance more than 100 rupees but since i have post paid connection i have not made any outgoing call then those buggers simply activated some services and deducted all the balance. Here where is the policy? That proves how they are doing business. Here we can say cheap company, cheap service, cheap support and finally cheap people. I am trying to get different company connection and advising you too get different connection. Do not go for Tata Docomo and others also ask do not take tata docomo connection. Already i informed most of my known one and they are saved from Cheap Tata Docomo bull connection. Again saying you tata docomo you guys are BULL guys. Instead of doing all those thing come to road and beg us will give you more than your expectation so that you can feed your family.