Tata DoCoMo Complaints & Reviews

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

Kindly send sms as prepaid bill to 121 for outgoing call list. You wont get an incoming call list. For this service you will be charged Rs.25 and you will get last 15 days details.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Hello sir...
my no is [protected]
e no ki daily incoming calls list naaku mail ki pampincha galara...
[protected]@gmail.com

Hi Sir, ma name iz Nieshad.. Ma Docomo prepaid number iz [protected]. I need all d call details of dis number of january 2013.. Please send me the details to [protected]@gmail.com

Tata Docomo — no response from the company

respected sir
I have received no response from your side for my said complaint.Is this the service you offer to your customer...i request you to take quick action for my complain

Dear Shreekumar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Shreekumar,

As per our records we found that your number is active and that you are able to make and receive calls and sms.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Dear Kishore,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Kishore,

The recharge offer of Rs.25 gives 60 local on net seconds for night usage which is valid for 3 days and its validity has been expired. Once the recharge is done the amount will not be credited back.

Thanks and Regards,
Customer Care,
Tata DOCOMO

I have got stuck in a stupid cycle.I will file a complaint, they will call me twice or thrice but each time a new person will call and ask about the problem or questions like where do you stay but none of them will come and solve the problem.And to add to the agony they will close your complaint on their own.I have reprted this problem to even Nodal Officer Sheela Sara Abraham.But my problem is still unresolved.

I don't want to use Photon any more. i am attaching the mail conversation between me and Nodal officer.


Dear sheela,

I reside at vazakkala area in kochi and i have subscribed for two photon plus devices. My satisfaction level with the services
photon team is providing has never been close to satisfactory. While purchasing photon devices 3Mbps speed was promised but
i am getting speed of 3KBps.Please believe me i am not kidding.i am experienced software programmer. i know about computers.Earlier i raised a complaint and an antenna was installed in my vicinity but again the speed never showed up . I feel the problem is with infrastructure and devices installed in my area.They are not working fine .May be others are getting fine speed but my area people are really frustrated. You can see my internet usage, i have enrolled for 10GB plan but all i managed to use was 3MB .I have paid thousand of bucks but they don't seem worth.

I don't want to trouble photon team anymore. I have decided to discontinue.If possible please reimburse the amount i paid for
the devices. I don't want to but i am forced to move to other service provider.

--
Thanks and regards
Varun Jain

Dear Sir,
Thank you for contacting Tata Tele Services.
This has reference to your email dated 10/01/10 regarding your Tata Indicom Account number[protected].
Hope our technical team has resolved your complaint and the connection is working fine now.
We deeply regret the inconvenience caused to you.
Assuring you the best of services.

Sheela Sara Abraham,
Nodal Officer Kerala

Dear Sheela,
Technical Team contacted me several times, they took an appointment also but none of them came to my home to check on the problem.No feedback has been taken from me .There is little improvement. My problem still persists.
--
Thanks and regards
Varun Jain


Dear Sheela,
Today network engineer visited my home and they are conforming that there is problem with network infrastructure in my area (vazakkala) . They are telling
they can't offer any solution at this time and they have plans to set up new direction antenna in this area. Please help me with this problem. Same
thing was told to me earlier also and i have been patient enough. If this is the case then i feel i should get some waiver in my plan or i be happy to
surrender my instrument.i tried reaching you through mobile so that i can let you know what network engineers have to say but phone was busy.
Please help me out
Thanks and regards
Varun Jain

Dear Mr. Varun,
Greetings from Tata Tele Services Ltd!
We acknowledge receipt of your mail dated 16th October 2010.
At the outset, we regret the inconvenience caused.
As per the mail, we would like to inform you that your complaint has been forwarded to the concerned team and we will get back to you by Monday. We request you to kindly bear with us till such time.
If you require any further assistance, please call us or write to us
Assuring you the best of our services at all times.

Thanks and Regards,
Sheela Sara Abraham
Nodal Officer


Dear sheela,
Monday i feel was yesterday, Till now i have not been contacted by any of Photon support person. And i am very grateful to the team for auto closing my ticket.No feedback has been taken, no improvement has been done, nothing
has been done but just my ticket was closed. I hope thats how a good problem solving rate can be achieved.

Details of Account[protected]
Complaint Reference Number[protected]
Complaint Description 198 - Type Trouble Ticket
Complaint Raised Date 30-Sep-2010
Complaint Expected Resolution Date[protected]:00:00.0
Complaint Closed Date in the account 01-Oct-2010
Status of the Complaint Closed
Tata Indicom Circle KERALA



After that i never received a reply for Tata Photon Team.

These people are nuts, they do not know what they r selling and how they r selling ...only thing they know is to sell more.



kindly join this page on facebook

http://www.facebook.com/pages/Tata-Photon-the-Real-Speedbreaker/[protected]

its meant to show the TATA'S that customer is not a fool

reegards

Hi,
This is Phanindra. I have been using tata docomo prepaid service. Unfortunately i was unable to make the calls in the evenings after 6 PM even i can see full signal.

And also sometimes i cant find signal at all...I have checked with my handset thinking that the problem is with but confirmed that problem is not on my side..its with the network..!

Its very disappointing to see these kind of happenings with docomo..! Hope the issue will get resolved soon..!

Thanking You,
Phanindra.

My Num is [protected].

Email id is [protected]@gmail.com

Thanks for your reply..!

Phanindra.

Hi,

I stay in N.S Palya, BTM 2nd Stage Bangalore.
Recently I moved to that place. after moving to the new house i found that my handset is having problem getting the network.
Some times i am getting 1 stick and some times 2 sticks of network. With that network the call gets drooped and so many breaks while on conversation. I gave a complain to tata docomo customer care on 30th june 2012 regarding this. complain # is PNR[protected].
they said that it will be resolved by 8PM on 3rd july 2012.

I called them on 4th july morning to know the status of my complain.
they said that your problem has been resolved. I am really surprised to hear this. I have given the complain,with out my knowledge how could they close the complain. I am still facing the issue. I asked that customer care executive(poornima) to connect to her senior.
She put me on hold for 1Hr but no one responded to me. after that i disconnected the call and them again and but i believe they did something on my number so that after that when ever i am calling its saying all the representative are busy attending other customers please drop an email to "[protected]@tatadocomo.com".

This kind of service is not expected from a company that holds tata brand.



regards
Soumitra behera
[protected]

Hi Soumitra,


The inconvenience caused is deeply regretted. In order to proceed with your complaint, we request you to revert with the mentioned details which are mandate: ?Name of Access Point: ?Symbol displaying (E/G): ?Error prompt: ?Is it related to any particular time: ?Is it related to any particular Site: ?Handset Type: ?Your city: ?Area /Sector/ Street Name/Landmark: ?Village / post: ?Zilla / tehsil: ?District: ?State: ?Pin code: ?Indoor/Outdoor: ?No. of signal bars: ?From when you are facing this problem: ?Alternate number

Thanks and Regards
Customer Care
Tata DOCOMO.

I am using Tata Docomo prepaid card from last 6 months i.e. April 2012. I am living in Ghatlodiya, Ahmedabad. Pin code - 380061.

Generally i am using this card for internet usage. Its giving good speed with good network and working fine till last week of December2012. From 25th Dec 2012, as soon as i reach in ghatlodiya area, network go down. And after some time its started as a roaming on its network signal. However, in this case, calling is working but internet is not working. Its just showing No internet connection.

There is no issue of any setting. As soon as i leave Ghatlodiya area, its working fine. This is network related issue only.

Please solve this network issue asap.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Mr.Goyal,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Hi team,

-I have logged a complaint (Complaint Reference No.[protected] on 8th Dec 2013 and ticket got closed on 20th Dec 2012
we don't know what is the action tacken.
- I have logged one more complaint(Complaint Reference No.[protected] on 26th Dec 2012, till now no update for that complaint.
On "http://www.tatadocomo.com/myaccount.aspx", I see it will take 860.8 hours to resolve my complaint.

My Plan details is KA-3G Dongle 1250 - 11GB UNL

As a post paid customer your engineer is not understanding my concern, please explain how can I proceed my connection.

If you are not interested to know my (post paid customer's) concern. I am not interested in continuing these type of worst services. Kindly update me the ETA/SLA for my ticket.

Please note that, Last month I go ahead with the payment, but now I will hold my payment till my ticket closure.

Regards,
Ashik Ahamed
[protected]

Dear Mr. Goyal,

You are facing the issue due to low coverage area and there is no time line for network upgradation. Your request has been forwarded to the concerned department.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Hello Team,

My Docomo No. is [protected].

I have logged a complaint on 8th-Dec.
Complaint ID[protected]

Till now my issue has not been resolved. I would like to escalate this issue as well as bad customer service experiance.
I have not received any proper update/solution. Also I have not got call from the technical team.

As postpaid customer I really feeling bad for continuing my connection.


--
Regards

Ashik Ahamed. A
+[protected]

i have problem of network since from 4 months. i have raised complaints about network issue no. of times. but no response from company. that's why i have not paid the bill of one month. but they added other months bill with that also & now they doing mental harassment of mine. so please help me. my current no is [protected]

Please provide as I have been facing network issues since I have switched to TATA DOCOMO fro AIRTEL.The signal strength fluctuates and even if there is signal, still my number is unreachable. Complained a number of times to the customer care and no solution yet.whenever the conversation the communication will be corrupted or disconnected, sometimes disturbed even if i changed my mobile device also.if i dont have any solutions then i will go for again airtel, bcz i never face these kind of problem in that network.so plz do the needful.much information as possible...

Hi sir/madam, am myl from coimbatore i have problem to check my balance via ussd code when i try to check *111# i have error code on operation failed and i inform c.care and reg.compliant but am not get any compliant no or anything else my problem no is [protected] each time am call from my another docomo no that is [protected] because on my problem no unable to connect c.care what is reason for these issues

hi,


I am having a Photon Plus dongle [protected]. I am using this dongle from last 4-5 years. from last 1 year I am having network issue. I have complained the same many times

with the customer care and every time I get the same reply that "Sir your area is a high usage area and our team is working on it, it will be resolved soon" ypur complaint is

open. every month i am paying a bill of 730 Rs but i am not getting the solution non of the service engineer have never visited to resolve the issue.I even ask them to cut my

connection but every time they promise that i will get the solution with in 2 3 days I tried filing a complaint through online form but that form doesn't seems to be working. I am going to Lodge a complaint against tata photon at consumer court at dehradun .

i dont want use pathatic service further pls take back your dongle and give back my 2000 Rs (Dongle Price) and the recovery of bill which i made from last one year.

Manish Srivastava

I have been an airtel subscriber. Earlier i was a Tata docomo user. I switched to airtel because of Network issues. I raised complaints but they said there is no surety o[censored]gradation of network.
Since the time i switched to airtel, i have been recieving calls from Tata Docomo that they have improved the network and offered me to join Tata Docomo.

I have now again switched back to Tata Docomo, but there is no network in the area. Please let me know what should i do... I cant even change my number nor even use portability as i have to wait for 3 months.

There is a severe network loss in Kherva (gozaria highway, Mehsana) since last two months.
Please sort out this matter as soon as possible otherwise we have to change our operator if it is going as it is. Everyone is suffering this major issue even after many complaints.

Don't know what are your customer care executives are doing?
It is a shame .

Sir,
I am using tata Docomo prepaid no of Karnataka [protected] from last one year.
Presently I am tamilnadu, puddukottai district and I am unable to search my network.
My Sim has a balance of 80 rs and 3g data of 1.2 GB which I have made recharge on 11 jun when I was in Kolkata.
The main issue is that my data is expiring on 10 July and I could not use the data due to unavailibilty of network.

I have called customer care number [protected] from another mobile and explain the problem to him but he simply answered NO.I requested him that if we use the data and recharge before expiry the unused data is carried forward.
But the customer care replied no way.

I am facing financial hardship as in this case I am not finding any mistake of mine.

It is therefore requested that the matter be closely look forward and resolutuon be provided that I can use my unused data or recharge to carry forward my data and use when coming to network.
My alternate no [protected].

Regards
Sunny Pandey.

Dear Ms.Aparna,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Mr.Sarkar,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

docomo ne aj msg card hone k baad bhi msg k rs .deduct kiye h.
mujhe mera balance vaapas chahiye.

Dear Amit,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer([protected]),

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

i am doing so many TOPUP & STP recharge through your service its fantastic nd so much helpful me. bt my few transactions are fail kindly refund the amount Reference ACND [protected] & ACND [protected].
I am highly thankful to u for this.

Kindly solve this issue as soon as possible i am feel secure to pay through your service. I hope it will solve soon So i am always used your service without any hesitation.

With Regards,

Narinder Saini ( Branch Acoountant )
Crompton Greaves Limited
Jalandhar

Kindly solve this issue as soon as possible i am feel secure to pay through your service. I hope it will solve soon So i am always used your service without any hesitation.Reference cum Complaint no. ACND [protected] and ACND [protected].

With Regards,

Narinder Saini ( Branch Acoountant )
Crompton Greaves Limited
Jalandhar

Dear sir / madam,

my name is surya prakash pandey. phone number is [protected].service provider tatadocomo

everday 1 Rupee's is deducated for data use which i am not doing

please stop this process as it happens lat 3 month

waiting for your reply

regards
Surya prakash

Sir
Lot of complents reported their unwanted deduction...lot of money collected to this way...how can control companys this type of illegal operations...

Dear Vishal,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear bMr.Bhardwaj,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Ajay,

The Vas service has been deactivated also an amount of Rs. 30/- credited back to the account as goodwill.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Dear Devesh,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Sachin,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Sachin,

The PUK1 code for the number is 55708373 and PUK2 code is 1234. Kindly visit the nearest TATA docomo outlet along with the document for better assistance.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Cell no: [protected]
Recently I got message saying "You have been subsrcibed to some XXX alerts" and dedcuted Rs.30. Was tried to unsubscribe through toll free number. But you computer system didn't detected something is subscribed to my mobile. Somehow I managed to reverse the amount after calling to helpdesk assuring next time it wont happen, after next two days again I got same sms "u hv been subscribed.." and deducted Rs20. When checked and tried to cancell the subscription TATA DOCOMO system fail to detect subscriptions made on my cell number. I am not lucky this time bcoz no amount is reversed but got assurence that it wont happen again :). Whose fault it is and who is paying for that?.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

sir,

I inform to you, I have got TATA DOCOMO prepaid connection no [protected] before 1 YEAR and I mistakenly I blocked the sim,
Now I need the puk no please help me

helo sir my tata docomo sim is locked please send my puk no on my email id [protected]@yahoo.com. mobile no is [protected].

i got my puk no. thanks to tata doccomo. our complain was solve out

Dear Customer,

The PUK code for your number [protected] is 33202435.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Dear Mr. Patel,

Trust that your issue has been resolved.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Tata Docomo — balance deduction on daily bases

Sir
. Thank you for refunding my balance on 31/4/2012 with Rs 17..but i will
like to notify you. This is problem faced frequently by me and all tata
docomo customers which may lead to downfall of company goodwill. As all
my friends and family are facing same balance deduction problem
frequently.it will leave customer with no option other than stooping
recharging number if they cant change there number..As a concern
customer i m big fan of tata docomo cheap calls and cheap internet. So
it's my advice to stop using such practices to increase profits..this
will b really bad for company health and future.if someone there from tata docomo is listening and is concern about company future please pay attention because this is problem faced by all customers not only me...
Saurabh sharma
[protected]

Tata Docomo — fraud by company

Sir
.this is fifth time in a month i faced same problem and This is problem faced frequently by me and all tata
docomo customers which may lead to downfall of company goodwill. As all
my friends and family are facing same balance deduction problem
frequently.it will leave customer with no option other than stooping
recharging number if they cant change there number..As a concern
customer i m big fan of tata docomo cheap calls and cheap internet. So
it's my advice to stop using such practices to increase profits..this
will b really bad for company health and future.if someone there from tata docomo is listening and is concern about company future please pay attention because this is problem faced by all customers not only me...
Saurabh sharma
[protected]

Hi Saurabh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO

"Dear Saurabh,

Please be informed that upon checking with our records no wrong deductions have been found. Hence we are unable to process your request of refund. Also be informed that as per our records there is no VAS pack activated in your number. "

Thanks and Regards
Customer Care
Tata DOCOMO

Dear Mr.Bhagia,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Rs.5 been charged for Glamorous model down loaded, SMS from +52906 on 06.02.13 at 10.57. I have not down loaded where as Rs.5 charged. Please see that Rs. 5.00 credited in my account.
A. Balachandar,
Advocate, High court of Karnataka
Bangalore.
Cell No. [protected]
[protected]

Dear Monty,

There is no wrong billing and you are being charged as per your usage. Kindly clear your outstanding amount ASAP.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Dear Ms.Singal,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Sugunendra,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Docomo — Second pulse billing is Cheating

Dear Sir,

I took a Tata Docomo prepaid connection before 2 weeks.its in second pulse plan also.Now the problem is if i make a call 10second call some times they will deduct 12 paise some times 11 paise for 10 seconds ie as per their wish.
One day i make a call abot 16 minutes call for that they deducted about 10rupees and 21 paise.I am sure that the company is deducting more paise per second and they are not following TRAI rules and regulations.They are cheating customers..
Customers please be aware of second pulse plan...

rispected sir,

i have a tata docomo acttiveted card but there is sum problem bitween in to get a wap setting in my hed set so riqujit you to please give mi a wap setting to use gprs in tata docomo.

thenking you

Tata Docomo — Excess billing in International calls

I have subscribed to DOCOMO number only 4 days back and am surprised with the declarations of the Company and the actual charges being made from every international call. I call everyday more than once on a mobile number in Australia, thats my brother's number and every time, the bucks are deducted for one excess second (pulse), than the actual call time. (Like if I talk for 39 seconds, the charges are for 40 seconds)

Its not the matter of 17 paisa but the Company is cheating by charging for an extra pulse.

I fully agree with the aboce concern...same thing is goin on .

I am a tata docomo prepaid card holder in maharastra.In october i received a SMS from tata docomo mentioning about a special recharage of Rs 59 which will make international calls to USA and Canada 1paisa/second.So i did the special recharge and it was successful.

On the same day i made a call to USA and i was charged around Rs 9/min.I had a long talk with the customer care officials 4 times and they said that your call was made from Odisa(my native state) which is true.

However my concerns are
1.In the SMS, nowhere it was mentioned that on roaming, the special charges(i.e 1paisa/second) is not applicable for ISD calls.
2.In tata docomo site, nowhere it was mentioned that on roaming, the special charges(i.e 1paisa/second is not applicable) for ISD calls.
3.Please note that tatadocomo has no extra charges for outgoing calls even in roaming for Local and STD calls.They charge the same 1paise/second inside subscriber's home network and outside subscriber's home network .
4.If they don't want to provide special rate(i.e 1paisa/second) for ISD calls then why the special recharge of Rs 59 was successful while i was in roaming.

After talking to the top most customer care official of tatadocomo, i found their response quite disheartening and irresponsible.Even they told me that they cann't mention everything in their website and they can do anything they want as they always mention *terms and condition apply in their website.

For reference, below are my details:-
Name:-Manoranjan Acharya
Mobile Number:-[protected]
Customer of:- Tata Docomo Maharastra(Pune)
Customer Complaint Number from Tata Docomo:-M2990209

Today again i have received the message from tata docomo from this RS59 ISD pack.I am typing the message as it is below.

"International calls at Local Rate! On Rs59 special recharge, get calls to [protected]@1p/sec for 30 days.Unlimited [protected]@1p/sec for 30days.Unlimited [protected]@Rs10, Dial [protected]@5p/sec.Best [protected]@52222(TollFree)"

From the above mssage
1.There are no sign that this offer is valid in local network only.
2.Nither this message says, for more details call customer care or TnC apply.
3.The service provider felt it important to advertise "Unlimited [protected]@1p/sec for 30days.Unlimited [protected]@Rs10, Dial [protected]@5p/sec.Best [protected]@52222(TollFree)" rather than mentioning the important terms and conditions or call customer care for more details.
4.During my last call with custome care officials, they told me that there is not enough space to specify that this offer is valid only in home network not on roaming.

tata do co mo — Incorrect charges

Hello,

This is to bring to your notice that i am one of the customer with Tata DO CO MO and has 2 a/c's with them.
On numer - [protected] (used by my Mother) i activated a price plan where the charge was 25paisa for calls less than 1 min and from 1min to 5min its 1 rupee (1rupee charge per day for the plan). Without our knowledge they changes the price plan to 1 rupee per min calling due to which it has impacted my balance from 13th Nov till date and still charging me the charge of 1 rupee per day for old package. Now due to this there was an immergance with my mom and she was not able to call anyone as there was no balance. And today when i called the cusotmer service they were not of any helpand after waiting on hold for 15 min to talk to a supervisor name Shankar he disconneceted the call saying he cannot help me and i will have to call the nodal officer or go to the outlet.
I am very unhappy with the overall experience that i had with them.

Also this is one company where the time starts the moment you call someone (call ringing) which is again a financial impact.Eg - if i call my friend and he answers the call after 30 sec and we spoke for 40 sec which means that i should be charged only 25p as my call was for less tahn 1 min however i get charged 1 rupee.

I am lloing for compensation for the company for all the charges till date.


Ashish Agarwal
[protected] / [protected]

I went to rajasthan and was charged for 119 sms at cost of $5 per international sms but the number that were charged were all local numbers.
its incorrect billing and would like to rectify it ,i even called and sent emails on 31/12/2011 but still not fixed .

i cant understand why they cant fix it and harrase customers

sir. My name anilash. My number [protected]. Iam from kerala. Today night (23, 3, 2012) i will call to a local number just 3sec bu t 6sec paisa didecting in my account. Now DOCOMO prepaid billing incorrect. Its cheetting.

today i will try to docomo kerala custmer care. Take a excutve. She is a new excute shez not know prepaid offers. She is say just hold i hold that call 25mints abow and dont take my call. Some times after she is disconecting my call.

Dear Snehdeep,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Sir/Madam,
My name is Saket Karnik and I represent OPTIMISTIK INFOSYSTEMS.

Our Organization is a customer of tata docomo services, as per the following details-
Account Number[protected]
Phone Number-- [protected]
Office Address-
Office No. 30|Aditya Shagun Mall|N.D.A. - Pashan Link Road|Bavdhan|Pune|411021|India
[protected]


We would like to complain about the Harrassment, Misinformation & Inconvenience Caused by various departments of TATA Docomo to us-
• In Dec 2012 we have applied for a connection ( Landline and Data Plan), and requested a speed on 10 Mbps
• But the Ground Sales Agent told us that in this particular locality(Office No. 30|Aditya Shagun Mall|N.D.A. - Pashan Link Road|Bavdhan|Pune|411021|India) this speed is not feasible, so better you take a 1.5 mbps plan for which we said ok and signed and stamped the new plan sheet.
• But when we got the first month bill--- we were charged for 10 mbps
• After lot of mail communication and escalation, we find ourselves in one of their Interdepartmental mail from their area sales manager(MR. Alok Baronia) stating very clearly about the change in plan( form 10 mbps to 1.5 mbps) before connection was made.
• Even after this the customer care department( email id—[protected]@tatatel.co.in[protected] does not understand the same.
• Now Today--- They have disconnected our services.
• Every time we call them—they misbehave with our employees.

Our Concerns-
• To re-activate our connections on Immediate basis
• To compensate for the Harassment, Inconvenience & Loss of Business caused due to this mistake of tata DoCoMo departments.


Awaiting your revert on the same…

Salet Karnik
Partner @ OPTIMISTIK INFOSYSYTEMS
Mobile : +91 [protected]

No updates yet. This is really frustrating.

any updates on this?

I was a Tata Docomo broadband customer in year 2013. I deactivated my account in November 2013. By December 2013 I had completed all the final settlements with Tata Docomo and my deactivation was complete. All dues paid. However, in March 2014, I received a bill for February 2014. This was inaccurate since my account had been discontinued few months back. I wrote to Tata Docomo customer care about the issue. I received a reply saying that their record show that my account was suspended and no dues were pending. However, few months later the bills started coming again. Since, I already had a written confirmation from the company, I assumed an error and ignored the emails. From November 2014, collection agents of Tata Docomo started calling asking me to pay the dues. I clarified with them that I did not have any dues pending. They asked me to email the copy of the Tata Docomo's email to them. I did email them the copy of the email. The calls stopped for a few days and then started again. The procedure of sending them email of Tata Docomo acknowledgement was repeated a few times. On 4th December 2014, I got a court notice from Tata for non payment of the dues. I went to the local Tata Docomo office and checked why the notice was sent in spite of the fact that I did not have any dues pending. I showed the print outs of the email communication I had with Tata. He checked their system and found that although the deactivation request was sent in November 2013, due to some system error deactivation was done in November 2014. The customer service assured me that they will sort the issue by 9th Dec 2014, 16:59. However, the issue is still not reseolved. Repeated calls to the customer service executives are met with reply that my complaint is under process. The date of court notice is 13th December 2014. If the issue is not resolved before that then I have to fight this in court and bear the cost of lawyers fees and all the pressure for no fault of mine.

Dear Mr.Diwakar,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.