Comments
To
The
Manager Customer service
Tata Indicom
India.
Subject: Feedback of hopeless service, no response to phone calls, discontinuation of service due to lack of coordination at your end leading to harassment of the customer.
Dear ‘Concerned’ person
This is with response to the following details of a pained customer of yours:
Account No: ACC[protected]
User Name [protected]@eth.net
The last bill we had received form your end was dated 1st March 2009 for the month of February Rs.3004.26 which was paid by cheque to you on 6th March 2009 by cheque No. 80212 drawn on SBI, Pulage branch, Pune. This according to our pass book was credited in your account on 13th March 2009.
The following are the issues:
- We changed form a simple broad band modem to router on 17th January on suggestion of one of your service person due to repeated complains form our side
- Since then the connection has only been operational for 15 days in a month
- From your Hyderabad extension of BPO – Number 60607070 Extn. 1132, I had the most horrible and discouraging conversation with Mr. Wardhan who was talking to me form Hyderabad
- He also confirmed that all the calls of complains maid by us were not formally registered at your end ‘I don’t know why?’ and thus it showed the connection perfectly operational
- The most surprising thing is, the payment which you have taken against the last bill, as per our records shows payment done for services not received even at minimum level of satisfaction, as per your records show payment outstanding for which your system has discontinued the services provided to us since 25th March 2009
Problem
I guess you are part of some economic system and would understand the need of internet in the duration of March end. For the same reasons when we receive the above treatment form your system we feel harassed for reasons beyond my imaginations.
I hope if your ‘care’ for the customer will attend to this mail immediately
Looking forward for the earliest response
An unsatisfied customer
Anuja Krishna
Director
ECONET
C.C. S. Ramakrishnan
The
Manager Customer service
Tata Indicom
India.
Subject: Feedback of hopeless service, no response to phone calls, discontinuation of service due to lack of coordination at your end leading to harassment of the customer.
Dear ‘Concerned’ person
This is with response to the following details of a pained customer of yours:
Account No: ACC[protected]
User Name [protected]@eth.net
The last bill we had received form your end was dated 1st March 2009 for the month of February Rs.3004.26 which was paid by cheque to you on 6th March 2009 by cheque No. 80212 drawn on SBI, Pulage branch, Pune. This according to our pass book was credited in your account on 13th March 2009.
The following are the issues:
- We changed form a simple broad band modem to router on 17th January on suggestion of one of your service person due to repeated complains form our side
- Since then the connection has only been operational for 15 days in a month
- From your Hyderabad extension of BPO – Number 60607070 Extn. 1132, I had the most horrible and discouraging conversation with Mr. Wardhan who was talking to me form Hyderabad
- He also confirmed that all the calls of complains maid by us were not formally registered at your end ‘I don’t know why?’ and thus it showed the connection perfectly operational
- The most surprising thing is, the payment which you have taken against the last bill, as per our records shows payment done for services not received even at minimum level of satisfaction, as per your records show payment outstanding for which your system has discontinued the services provided to us since 25th March 2009
Problem
I guess you are part of some economic system and would understand the need of internet in the duration of March end. For the same reasons when we receive the above treatment form your system we feel harassed for reasons beyond my imaginations.
I hope if your ‘care’ for the customer will attend to this mail immediately
Looking forward for the earliest response
An unsatisfied customer
Anuja Krishna
Director
ECONET
C.C. S. Ramakrishnan
30th March 2009
To
The
Manager Customer service
Tata Indicom
India.
Subject: Continued harassment of the customer even after paying Rs 9500 for the services not received.
Dear ‘Concerned’ person
This is with response to the following details of a pained customer of yours:
Account No: ACC[protected]
User Name [protected]@eth.net
As response to the following attached complain we received a call for your end of a person who niter wanted to tell me who he was and form where was he calling, but made it sure that I am not able to talk, continuing to talk in a voice insisting me to pay Rs.9500. From the previous multiple communications you by now would be aware of the situation of your services at our end. So I was most surprised to receive a call for payment of Rs. 9500 for 20days in which 10 days the services was either poor or non functional.
Thinking of applying for reimbursement we decide to pay off to deal with the situation on hand and cash payment was done on 28th March 2009, after which in hal f an hour the connection started only to see that on Monday morning the situation continues to be as it was before.
Threatened to receive another heavy bill I have lodged a complain No. 9315812, getting some more assurance but no action.
I feel cheated for the costs charade to us and increasing harassment for we sending a copy of this mail to consumer form as the service after a short time activation again gets disrupted for reasons not known to me.
I hope you realise that there is some problem in your system and attend to this mail as an urgent need.
Looking forward for immediate response
An unsatisfied customer
Anuja Krishna
Director
ECONET
To
The
Manager Customer service
Tata Indicom
India.
Subject: Continued harassment of the customer even after paying Rs 9500 for the services not received.
Dear ‘Concerned’ person
This is with response to the following details of a pained customer of yours:
Account No: ACC[protected]
User Name [protected]@eth.net
As response to the following attached complain we received a call for your end of a person who niter wanted to tell me who he was and form where was he calling, but made it sure that I am not able to talk, continuing to talk in a voice insisting me to pay Rs.9500. From the previous multiple communications you by now would be aware of the situation of your services at our end. So I was most surprised to receive a call for payment of Rs. 9500 for 20days in which 10 days the services was either poor or non functional.
Thinking of applying for reimbursement we decide to pay off to deal with the situation on hand and cash payment was done on 28th March 2009, after which in hal f an hour the connection started only to see that on Monday morning the situation continues to be as it was before.
Threatened to receive another heavy bill I have lodged a complain No. 9315812, getting some more assurance but no action.
I feel cheated for the costs charade to us and increasing harassment for we sending a copy of this mail to consumer form as the service after a short time activation again gets disrupted for reasons not known to me.
I hope you realise that there is some problem in your system and attend to this mail as an urgent need.
Looking forward for immediate response
An unsatisfied customer
Anuja Krishna
Director
ECONET
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Resolved
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+91 22 6667 1414
D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
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My service connection is under Infinity 512 Plan and paying Rs 2024/- per month, which is a definitely not a small amount.
To improve the reliability I have allowed the special device to be provided inside my premises, which is serving our connection as well as other subscribers also.
But to our surprise the internet connection was down since[protected] and now there is no trace of resumption . neither your staff inform me what’s going on attending the complaint.
As you can see the enclosure listing the total complaints exceeding 30 nos, I am forced to come to a conclusion that , its time for me to disconnect the service and go to other Service provider.
Considering that I have paid for more tha fifty days in total of interruption from the date of availing services , I feel I need not pay the monthly subscription due for December 2007.
My loss of business is given below:
The visa Particulars which is to be received on[protected] was received by fax by us due to failure of internet connection. Due to this our Sr executive is flying to Dubai on 26th Dec, late incurring loss to firm US$440/-
Your immediate reply is appreciated, with your consent of giving the payment exemption for the present period.
Thanking you
Encl: List of complaints since installation.
1 Complaint no 2573876 15-11-05
2 Complaint no 2595042 8-11-05 Ms Madhuri
3 Complaint no 2598728 19-11-05 Ms Radhika / Talked Mr Kishore 44137
4 Complaint no 2635587 25-11-05 Mr Praveen
5 Complaint no 2815276 02-01-06
6 Complaint no 2824959 29-01-06
7 Complaint no 2975598 03-03-06
8 Complaint no 3136801 04-03-06 Ms Anuradha
9 complaint no not given 05-03-06 Ms Meena /Talked to Mr Vijai Bhaskar
10 complaint no 3152891 06-03-06 Mr. Matheena
11 complaint no 33313562 Mr Vineet Modem problem
12 complaint no 3605448 23-05-06 Suneetha
13 complaint no 93886 02-07-06 Mr.Rajesh
14 complaint no 697584 26-09-06 Mr.Shruti/
Mr Naveen again on [protected]
15 complaint no 28-10-06
16 Complaint No 07-11-06 Ms Keerthi
17 Complaint No 1072876 20-11-06 Ms Pramila
18 Complaint No 1182674 [protected] Mr Madhu MR Akil informed on[protected] there is a cable cut and men are attending
19 Complaint No 1227204 [protected] Mr.Naveen DSL led not glowing and internet connection is not working
20 Complaint No 1449828 [protected] Ms Manju DSL led not glowing and internet connection is not working
21 Complaint No 1549348 [protected] Ms. Bhavani DSL led not glowing and internet connection is not working
22 Complaint No 1574588 [protected] Ms. Sridevi DSL led not glowing and internet connection is not working
23 Complaint No 1662266 [protected] Mr.Ravi Error 691 Authentification error
24 Complaint No 1790028 [protected] Mr Naveen DSL , INTERNET not glowing Connection interruoted since 28th Afternoon
25 Complaint No 1830204 [protected] Mr Neeraj Internet,Ethernet are blinking Connection interruoted since 6thMarch AN
26 Complaint No 2873554 [protected] Mr Vincent Internet,DSL are are not glowingConnection interrupted since 4thJuly FN
27 Complaint No 2975766 [protected] Ms Manju Internet, DSL glowing steadily net is
not connected
28 Complaint No 3072268 [protected] Ms Ram Ethernet, DSL glowing steadily ,
Internet is not glowing net is not connected
TEL NO 3719002 has been updated to 24711109
29 Complaint No 3082178 [protected] Ms Karuna , Ethernet is glowing steadily DSL glowing, Internet is not glowing net is
connected TEL NO 3719002 has been updated to 24711109
30 Complaint No 4431634 [protected] Mr Prasad Dsl light not glowing no
Connection since[protected]