[Resolved]  Tata Indicom Broadband — Poor service tata broadband connection

network problem

network problem

TATA Indicom — Unfortunate broadband customer

Mr Nimesh,

Ninnaku thundu kandu rasikkan alleda net coonection...

Poyi vanam vidada mireeee

My login ID is [protected]@eth.net and I am the owner of cyber café. With great dissatisfaction and full of annoyance I am forced to write this mail which should be considered utmost urgent from your side.


I run a cyber café on TataIndicom Connection. I chose your company because I trusted the name TATA and it was there in my mind that I would get full value of my money. But now I am realizing how much wrong I was! I am facing a very typical problem for last one and half month. Everyday around six o’clock in the evening my link gets down and it gets automatically reconnected the next morning by around seven o’clock. I made number of complaints but only not to be addressed from your side. My last complaint number was 5627110 and my new complain number is 5772514.


I also tried to get into depth of the problem and I found it was a problem of wiring which gets worsened when the street light is switched on in the evening and it gets automatically sorted out when the street light is switched off the next morning.


I don’t know how to react on this but I am suffering physically, mentally and economically as well. I am loosing my customers and my credibility in my area is being questioned. In this age of fierce competition I think I am going to be knocked down badly. So I have decided to think of alternatives and filing a suit against your company in the consumer forum. I therefore request you to do the needful in this regard or face the consequences in the near future.


I am waiting for your response.

my user id is madhu.kant and i dont have my net connection till 4th of this month attending engineer says the cable is cut off and there is no cable in store, how can one give such an excuse still after 10 days plus, is all the lieabilities are over by just giving credit for the days the service was not avaible, do u think it is fare in trade, i dont think there is any good future with the company for this kind of bad services and lousy replys what ever u dont offer any services free, waiting for ur eargent reply

Tata Broadband — Broadband not working since more than a month

Hi All,
I am really disapointed with your services.My broadband connection is not working for last 1 month plus despite of repeated calls to your customer care there is no progress.I have also spoken to your Sales team person Mr Manjunath @[protected] and Mr. Kalidas @[protected] and they promised to upgrade to Wimax.The reason provided by them is we are moving from wireline to Wimax.
My complaint registered were as follows
Around 20th May - 5326572
on 4th June - 5872936
on 11th June - 6032568

I was also sent a bill for usage despite on internet not working.I have used a net connection with VSNL since 1998 and had a happy association.This service is absolutely pathetic, if this mail gets ignored I will definately update all my friend circle and my corporate world to ensure no one falls for your false promises.
Regards
Amitabh

I bought a tata indicom pre paid connection on December 2007 for 1 mbps for about 3k, one guy came a installed the service in my laptop and it worked, from the next day i was unable to connect the internet, i called the customer service and they registered and gave me a complaint number( after asking me to switch on, off the modem and other preliminary stuff), he also said it was some wiring fault, later no one turned up, the connection validity is up to 6 months, and today is june 28 and i have registered about 6 more complaints still no one has turned over to rectify the problem, i am feeling cheated, what should i do, how and whom should i complaint about

Tata Indicom Plug to Surf — poor quality of net speed and poor customer care

i purchased a plug to sur[censored]sb modem from Tata indicom to surf internet in my office as well as at my home and the speed offered by TATA indicom was upto 153 KBPS. but it is very surprising that when i used this product the actual speed was only 15-20 KBPS.

accordingly i made a request for cencellation of connection at TATA Indicom customer care in MArch 2008 and at that time a +ve balance of Rs. 200 was available in my account. the cutomer care executive assured me that the connection would be disconnected within 15 days.

but i was very much surprised to see the next bill for the period in which i didnot even used the modem and the amount of beill was adjusted in the balance in my account. still i was thinking that i would not get next bill as i had already made a request for disconnection.

next month i again got a bill and an amount of Rs. 150 Approx was shown due for payment. accordingly i made a complaint to customer care again. in response to my complaint i got 3-4 calls from TATA indicom vide which i was told that my request is under process. i was also asked about the resons for disconnection. but i insisted on my request and tell them i would not pay a single penny for this bogus bill. the customer executive assured me that i need not to pay any amount.


but beyond my expectations i have received recent bill of Rs. 173 due for payment on 24.07.2008 and my connection is still not been disconnected by TAT Indicom.

i hope somebody will have to fight this type of Malicious service providers.

Tata Indicom Broadband — POOR SERVICE VSNL BROADBAND CONNECTION

RESPECTED SIR,

SIR I AM USING TATA INDICOM BROADBAND CONNECTION PAST 5 MONTH MY LOGIN ID [protected]@vsnl.net
PAST 45 DAYS I AM FACING LOT OF PROBLEM IN MY BROADBAND CONNECTION CONNECTION LOST FOR 2 TO 3 DAYS CONTINUESLY .EVEN I RECIEVED 26 DAYS OF DOWNTIME CREDIT FOR MY CONNECTION LOST FROM TATA BROADBAND CONNECTION.AND I PAID THE ADVANCE AMOUNT FOR 5 MONTH.STILL I AM FACING THE SAME PROBLEM AFTER MEETING TO THE HEAD Mr SARVANNA & AREA MANAGER Mr.SARAT IN CHETPET OFFICE.

PLEASE SUGGEST ME WHAT I HAVE TO DO FOR THIS PROBLEM TO BE RECTIFY EVEN BECAUSE OF THIS CONNECTION LOST I LOSS MY MANY BUSSINESS PROPOSALS INCOME.

1 HOUR OR 2 HOUR IS SENCE BUT 2 DAYS & 3 DAYS CONNECTION LOST IS TOTALLY NONSENSE.PLEASE HELP ME.

THANKS

REGARDS

BKISHORE KUMAR
CHENNAI
CHOOLAI AREA

we are using tata indicom broad band connection and we are facing so maney problems with thea connection, they are not providing good services and not responding to our problems. when ever we call them they used to tell that they would resolve the problem as soon as possible, but we are not getting solution from their side with in time. this causes wastage of money and valuble time

Tata Indicom Broadband — Pathetic Service and Support

We had registered a compliant on the 17th July for no connectivity. The connection was not restored till 24th July late evening. We had made atleast 100 calls during these days to get the issue solved. Constant efforts were made to get across the message that the internet connection is the backbone of our business and we should have it up fast.

These are my findings:
1. Till the 8th day of my complaint the customer server executives are asking me to keep patience.
2. During the 8 days we were assured backup calls everyday. We didn't receive any calls
3. After 6th day the Seniors wont come up on the phone and talk to me. I spoke to Praveen Rai, Rinky and some 4-5 more seniors whose names i don't remember.
4. After 6th day was constantly told that the customer service cant do anything more and they cannot contact the engineers.
5. One Supriya Yadav spoke very rudely and said that its no use
calling them and that i got the message across that i have no choice but to wait and be mercy to them. But she did tell me that i will be "COMPENSATED". I will now find out what compensation i will get for Loss of Business, Using a backup connection, Making calls to tata indicom with atleast 45 mins of wait time.
6. On 8th day we digged more and found out numbers of Tata Indicom Engineer who said that the cable operator has installed the Switch in a office where he doesn't have access and the problem can be solved by just switching the Port. They were having this problem from day 1 and they didn't inform Tata Indicom. They always said the problem was a major problem.
7. In between one day i was given a technical dope from one of the senior executives about how a Dslam can have no extra ports and it cant be repaired and that ports are not free and that is the actual problem. This was super flop story.


Conclusion:
1. 1 Mins job takes 8 days.
2. You don't care whom you have appointed to provide services and what infrastructure they have.
3. Switching a Port on the Switch is a Major problem and takes ages to solve.
4. Tata dont care but puts my cheque on time everymonth and the people come to door in 30 mins of intimation even if the net
connection is not on. These same guys dont show their case in case of problems.
5. I am going to make a Legal complain or a RTI to find why the
problem occurred and how will i be compensated.

i have applied for post paid connection from last two days
they say that it will be activate tommorow, but till now no verification for document is done and my card not activated.
I have called two to three times in tata indicom mobile centre Which is Nizampura, Vadodara, Gujrat for enquiry but no action will be taken by them till now?

I am not satisfied for the service for opening a new connection.

Sir i was useing tataindicom broadband.
but i subimited my cancelation letter and surnderd my modem to the tataindicom office (Gee Gee Universal, 7th Floor, 2 Mc Nichols Road, Chetpet, Chennai - 600 031. Tel: 60607070.)on[protected]
but the still call me and mail that i have to pay my bill.

how do i to pay my bill while i am not useing tata service.

S.RATHINAVEL PANDIAN
NO 416, 22ND STREET, N S K NAGAR, ARUMBAKKAM.
Aminjikarai
Chennai - 600029
Tel: [protected]
[protected]

User Name : [protected]@vsnl.net
mail :[protected]@yahoo.co.in

We had the requirement for Tata Indicom Broadband Plan Infinity
256. I talked to customercare and they assigned this call to some Mr. Ranjan
Kumar Mobile No. [protected]. He said that your area is feasible and
connection can be given. He took cheque of Rs 4495 cheque no. 483290 dated
20/08/2008 as advance on 20/08/2008. He said that we will give connection in
7 days. But it was not given. I called him after 15 days and he gave mobile
no of Team leader Mr. Amit Srivastava [protected]. Amit told that he will
give connection in 7 days. He gave my enquiry no as 1647961. When i enquired
about this enquiry no at customer care, they told that area is non feasible
and we cannot give connection. We will return back your money. I want to say
why they didnot inform me before taking advance amount of 4 months. Why they
wasted my 15 days for telling this ?

sir
i have taken internet connection from tataindicom . i have some problem regarding it's plan .my connection is getting to much costly .please send me details of plans what ever you have

Tata Indicam Broad Band — internet not working

Cancellation of broad band connection taken from Tata Broadband Connection., I was given complaint to tata coustemer service freequently, but no use i was taken unlimited back. but no use i am not abel to work on line trading. my broad band I.D tno5k2016 @ eth.com. i was paid payment due date on 5/09/2008 Rs.787/-. kindly disconnet my line.

I had a similar experience. I made payment for 6 months trusting the TATA name. The broadband connection worked well for 6 days. I spent the next 3 months complaining before I gave up.

Dear sir,
I am the Territory sales incharge of Tvs Shopee of Tata Indicom. and i already inform the customer care person and spoke to area Incharge for the broadband problem, i alredy logged a complaints reagding vsnl broadband problem complaint number mention below. kindly do the needful and resolve the mattter as soo as possible...

1. mayur vihar-- compalint no is : 7076686
2. vivek vihar ----complaint no is : 7076002

sunit Negi
[protected]

TATA Indicom Broadband — Shifting of location

I have been following up with TATA INDICOM for shifting of my prepaid connection from Pune to Bangalore for the last 4 months; no response; I have lodged a complaint # 1583651 / 6227178 / 6720958 / 7004726.

The feasibility report was fine dated 4th June 2008 and till date they have not provided and fixed the issue. This is the most pathertic service I have ever come across.

Tata Indicom Broadband internet service and support is really bad – Don’t buy !

In past 3 months my net service worked for just 30 days. The mails sent to tata indicom customer care team were not responded to for week at a time. Their nodal officer is gutless freak who says that no matter if service was not there.. I will be charged.
Its in their policy – No Refund!

I have exchanged some 200 mails and the copy paste working is inhuman. The response I get from them is way off the mark. They have retards working in their team who have been assigned incentive to harass customers .

They don’t understand the word refund or disconnect! Their server shows me logged in even when their line is not connected!Isn’t that hilarious? I mean, if I can get net without their line, why the hell will I need to pay them?

Their engineers are great ! They have been ringing my door ball at 6:30 in the evening!
I don’t know what they do the whole day ! They close the service calls at their end and tata indicom seems to be helpless. I keep filing complaints and they either ignore them or close the calls without even checking up!

As a customer you will be required to coordinate between the customer service and engineer yourself, and damn, you won’t get paid for it either .
I was denied refund or disconnection! My fault – I asked the damn service to be removed as it was not working for 2 weeks and there was no response from their team !

Just imagine – Tata indicom charging all its customers on daily basis, even when they do not provide services . Isn’t it shocking! A policy that states that there will be no refund! Even when there is no service?
They play around to show usage on customer account to justify the charges! Damn, my system was not even switched on for a whole week!

After wasting many a hours sending mails and trying to show them some reason, I have finally stopped . I just want you to avoid such a service company and place your hard earned money elsewhere ! With Tata indicom you will only suffer nd get cheated . Tata indicom is a fraud company . Avoid it at all cost !

If you want to know more views – please check the links below :
http://www.complaintsboard.com/complaints/poor-service-c25312.html
http://www.indiabroadband.net/tata-indicom-broadband/1100-poor-service-tata-indi...⇄
http://www.indiabroadband.net/tata-indicom-broadband/1098-poor-service-tata-indi...⇄
https://www.consumercomplaints.in/complaints/tata-indicom-broadband-c64920.html
http://searchfornirvana.blogspot.com/2007/05/poor-service-from-tata-indicom.html
http://blog.taragana.com/index.php/archive/tata-indicom-broadband-connection-rev...⇄
http://blog.sandipb.net/2005/08/01/pathetic-tata-indicom-broadband-service-in-de...⇄
http://mybiggestcomplaint.com/tata-indicom-broadband-internet-connection-very-ba...⇄

You can find endless list if you just type tata indicom service on google .
All said and done – I just want to warn you – Please don’t go for tata indicom internet broadband services. It’s pathetic.

Regards,
Yours Sincerely!