[Resolved]  Tata Indicom Broadband — Poor service tata broadband connection

Tata Indicom Broadband — Poor service and frequent disconnection

I am using your broadband connection for last 8-9 months at BTM, 2nd Stage, Bangalore and ever since I got this connections I am facing disconnection problem now and then and most of the time cause of the problem is cable cut and what frustrates more is your service engineers/workers takes hell lot of time to fix the problem.
The reason why I am logging a complaint over this site is because their cable has got cut once again in my area and despite I am calling 4-5 times daily to thier service engineers and to area manager, I ain't getting any satisfactory answer and problem is still fresh and a complete week has been over now but noone is able to fix this issue.
Now I want either my money back which I have given for installation and disconnect the connection or change this to wireless (wi-max) broadband without any installation charges that too now.

TATA Indicom — payment problem`

I am tata indicom walky customer. My last payment is Rs-580/- in 28 th august.But the customer care told me that the amount was not paid.
I have also get the received number.
i complained to tata indicom true value shop in halisahar.

I have been using 4 TATA INDICOM lines . I disconnected one of the lines because of constant and frequent disconnection.
I already complaint for more than 20 times. Everytime i call them, customer support always Reply like this " Sorry for the inconvenience sir, Our server seems to have problem and our Technical people are working on it to get it fixed ASAP".

I have this problem for more than one month..I think i might going to disconnect all the TATA indicom and switch to other ISP..
I am really frustrated with this issue...

Arun
Near Aminjikarai.

tml — Poor customer service

Hi,

I am from Vishrantwadi area of Pune. I have HP LPG gas connection for domestic purpose. My filling station contact no is[protected]. But whenever we will dial this number it will always show you engaged. Also their executives are very rude and will not answer properly. Do we have any mechanism by which we can sue these people.

Regards
Manish

Tata Indicom Broadband — Horrendous service, Connection down for 9 days

I live in Bangalore and have been a subscriber of Tata Indicom Broadband since May 2008. On the 26th of September my connectivity went down. Since then I have been speaking to them on 60607070 number. Initially after taking me through the steps for verifying the problem the call center agent said that she would escalate to the "technical team" and gave me a complaint number. The next day in the evening I again called up and found out my complaint had been closed on its own. Once again I went through the process of getting another complaint no.
I even escalated the problem to their "Nodal officer" at Bangalore when the problem was unresolved on day 4.

The Nodal officer said that they were upgrading some equipment at a nearby tower and that subscribers could face slow connectivity problems and that the problem would be solved by "Oct 08". I e mailed a reply that my next door neighbour who has an identical Wi Max connection was not having any problems; he also wrote a mail cc to me, supporting what I said. I mentioned in my mail that since my neighbour had no issues, I assume that their upgradation had no link to my problem. I asked when my issue would get resolved, but got no reply.

Every day thereafter I have to call their help desk; they say they escalate to their technical team; the call center supervisor is never available. I also started getting calls from a Hyderabad no. asking if my connection was "working fine". I would say, no it is not working fine - in fact it is not working at all. This charade goes on without any one actually visiting in spite of the Hyderabad callers assuring some one will come and set right the "antenna problem". I have been writing daily to their nodal officer, a Ms Sindhu who never replied after the initial perfunctary reply.

Today I could speak to the nodal officer who assured me someone would visit - it is 8PM now and no one has come. I called the help desk 6060 7070 and got the same standard replies - can I trouble shoot with you (no, madam, I ve done it 4 times in last 9 days and I know what result we'll get), I'll escalate to technical team (How many times do you do that?), No supervisor available...

I am disgusted thoroughly with this kind of service. I wish to warn any innoncent customer against going for the so called TATA name - I worked for the TATAs myself from 1976 to 1989 and I am ashamed to say it is better to say TATA today to any product or service from the TATA stable.

DIsgustedly yours,

Sridhar C E

TATA Indicom — Broad Band Connection

I have taken broad band connection from tata indicom before 1.5 years. My connection is down for past 20 days. Inspite of repeated complaints to the tata indicom customer care, no steps are taken so far.
They say that server side cable cut. but do you think that a service provide will take more than 1 day to fix the server side cable cut?

This is not the first time it happens. Eveny time when you compain, there wont be any response from the Customer care or the technical department to inform you on the status of the complaint.

TataIndicom Broad Band — Useless Connection

Occasionally it works. If you call to the higher officials also no use. Technical people are very irresponsible. They are not meant for service.
To join a cut cable (2 minutes job) they took 2 weeks. And always technical problems and they won't solve them. Their local server which allows to connect to the main server is having a power backup of 30 minutes. If the connection goes that's it, will comes back after couple of weeks and again they will be ready with one more problem.
They won't provide the service and they won't pay back your money(if you are a prepaid customer)

TATA Indicom — Phone disconnect even paid Bill

We have 11 connection of Tata mobile in PUNJAB. we are paid the bill regular as mention in the bill but they are not posted in our account so our Cell phone is disconnected by the authorities.
we mail this problem to your lower to higher authorities but till date no response is made by your lower to higher position staff

TATA Indicom — PRICE DIFFERENCE

Dear Sir,

I purchased handset hauvai c2905 on[protected] from above outlet for rs.1800/- Actually at other outlet near to this shop True value shop it is rs.1600/- I lost rs.200/-& defrauded me by retailer tirupati cellulers sangli.
plz. solve my problem.
thanks.

TataIndicom — Poor Customer n Internet service

I existing customer of Tata landline and internet sevice. The internet servive provided by the Tata is pathetic. TATA Group is like Indian politicians they don't give what they promise. I have made several complaints about the poor internet service but there is no positive response. So I have decided to discontinue the service. For that also I tried calling customer care on 67908000 but after a half an hour wait also nobody came on the line. I have sent E-mails regarding the issue but no response from their side. Really PATHETIC service. This way TATA is only going to loose customers. Also I feel the NANO car they have launched will be super flop (as they don't give what they promise). So I suggest all Indians i[censored] have any other alternative than TATA go for other option but for TATA. This is my personal experience with the phone, internet and also with TATA indca which I sold off.

I am a wireless Tata broadband internet user.They say, they have a tollfree number [protected], to contact for tech help whenever there is no connection etc.
But the number [protected] is NOT toll free. Tata Indicom my telephone provider, is charging me for calls made to this number.
Other customers, beware, check your telephone bills.

ID- [protected]@vsnl.net

We have complained for above said id from last five days to your customer care executive, but no one is responding till

Last Complain no[protected]as on 13/10/2008)

you are requested to pls. do needful.

Regards
Jitender Arora.
# [protected]

since my old tata indicom mobile has been not working beacuse of software base no. i went to the tataondicom centre shop in kalkaji
before three days at around 6:00 PM to take my new sim of same no. they that today sim are finise so please come tommorow then i went next day same time 6:30 PM kalkaji tataindicom outlet then they said new sim will be issue from their outlet lajpat nagar A 78.
After that on third day i went to tataindicom outlet at lajpat nagar A 78 same time 6:30 PM they also said me that sim are finised so please come tommorow at 12:00 noon .i want to complaint that they waisting my time and not prforming their work honestly.so please help me out[protected], [protected]
Deepak Chandra Joshi

Tata Broad Band Internet Service — No Service - No Refund

I'm using Tata Broad Band Internet Service at our Baroda office. Since long we were not getting internet service, so we complaind but not get results. Mean time our service expired and we were asked to renew the account. we paid for that. But even after not received the service, so asked the refund. Company says " It's pre paid connection, so can not refund"...now what to do? please help and oblidge.
Below given is the copy of Last letter, written to the company.


3.10.2008
To,
Tata Communications Ltd,
Dwarkesh Complex,
R.C.Datt Road,
Alkapuri,
Vadodara.

Sub: Refund of Money paid for Broad Band Connection.

Dear Sir,

Greetings from Parag Tejura.

We were using your Internet broadband connection since long time. Our connection was due for the renewal on 14th of July 2008. But since first week of June 2008 our connection was not working. We had made lots of complains to you. All the time we received the one reply “ cable is cut and we are trying to repair, will get repaired soon”.
But it was not repaired and in mean time we ask extend the validity of Service Lost days. But unfortunately you did not did that and our connection was expired. After that your representative approached us so many times for the renewal and also promised to give the 20 more days, which were service lost days. Finally on 1st August 2008 we paid Rs.2630/- for the renewal to Mr. Bhavin Patel, representative of Anu Enterprise, Vadodara. At the time of collection of payment we were promised that your connection will be activated with in 1 hour, but it was not working and we complain and complain 100+ times in month of August 2008.
Finally we had written you the request letter on 28th August 2008 to refund the amount you collected from us as Internet Broadband Service Charge for the Next six months, as are not providing regular services. Unfortunately till date we have not received the refund amount.

By this letter, as advised by Shri Simaben Mohile, Member, Consumer Protection Council, Gujarat State, Vadodara, we request you to refund the above amount with in 7 days of receipt of this letter. If we will not received the same, we will lodge complain against you in the consumer forum. You will be responsible for the all legal expenses for the same.

Thanking You,
Yours,
For D.P.Infonet,


Parag Tejura

C.C.To Shri Simaben Mohile, Member, Consumer Protection Council, Gujarat State.

Tata Broadband — Poor Service and Downtime

The service from Tata Indicom really sucks. I lost my Rs. 4000 as I had signed up for their 4-month postpaid service. I could only use the net services for a total of 10-15 days for the whole 4-month period due to their server being always down. The earlier complaints were attended to immediately, but then I think even they lost interest. Some of my complaints were not attended to for a period ranging from 4 days to more than a week. I finally had to disconnect it and the crazy thing is, they didnt even attend to that request. The wires and other instruments are still lying around at my house and not been picked up. I really dunno what to say at this juncture other than Tata - the quality of your service is Nano.

Tata Indicom Broadband — Very Bad Internet Service (Tata Indicom)

Hi,

I have been using tataindicom inter net connection from last 8months. Recently I have shifted my home location. I called the customer care and asked to shift my location to my new place. I have lodged this compliant on 30th September. Still I didn't get any feedback from them. I am going to lose the internet facility for almost a month but they are not going to extend my validity by that much time. I never saw such a bull company who dont have any concern towards customer. Tataindicom is cheating the people like anything.

Its my urge to the readers of this complaints forum and Internet users to not to go for tataindicom broadband...

Thanks

Tata Indicom Pre-paid Broad Band — Connection Not Working - Complained 2 Months Before

Attn:- Tata Indicom Pre-paid Broad Band Grevance Cell

Sir/Madam,
Am a Tata Indicom Pre-paid Broad Band customer. The internet service is not working for the past two months and I have been launching complaints several times. The complaints have been registered with no action and no timeline for completion has been given to us.

I could have gone to consumer court, if it is not for Tata Indicom. Attached my details, expecting an action and a timeline by when it will be rectified.

Thanking you,
Yours Sincerely,
Senthilkumar C

Details

Senthilkumar C,
17A, Nakeeran Street,
Kaaviya Gardens Phase III,
Porur,
Chennai - 600106

Mb: [protected]

TATA Indicom Broadband — DELAY IN CONNECTION

CAF NO. 1590523 DATED 16/10/08
I APPLIED FORR MY TATA INDIACOM BROADBAND CONNECTION ON 15/10/08 AT MAURYA TELECOM (SHIPRA SUNCITY CENTRAL MARKET, FIRST FLOOR, INDRAPURAM, GHAZIABAD-01)IN THE EVENING TO BE INSTALLED AT MY RENTED APARTMENT(152-C REGENT, SHIPRA SUNCITY, INDRAPURAM GHAZIABAD-01). I GOT THE RECIEPT OF 16/10/08 AND ASSURANCE THAT MY CONNECTION WILL BE INSTALLED IN 3 WORKING DAYS.
(ON THE FORM IT SAYS 15 DAYS ).TODAY IT IS THE 16 TH DAY AND CONNECTION HAS NOT BEEN IN INSTALLED.
I AM DEEPLY DISAPPOINTED .I AM PHYSICALLY NOT WELL SO I TOOK CONNECTION TO WORK FROM HOME.PLEASE TAKE STRICT ACTION AND REIMBURSE MY PAIN IN MONETARY TERMS.

TATA Indicom Broadband — Lack of Transparency In Customer Complaint Processing / Poor Customer Service

Hi,

I'm a Tata Indicom broadband customer. I am tired of complaining regarding non availability of service. Its been more than 40 days since my last complaint, but no one has reverted back. The experience is frustrating. To add up to the frustration they have billed me an amount of Rs 1685, though it was not functional for over a month.

Tata Indicom does not have a transparent system where in it provides a clear cut picture of the complaint and the action being taken.

The call to the customer care cell is often diverted to various locations, other than the intended ones. Each calls lasting an average of 30 mins and a waiting period of 12-17 mins.

The connection has been inactive for 56 days out of the 78 days since I took this connection.

The response from the customer cell at Tata Indicom has been lethargic. No one has reverted to my last complaint for more than 40 days.

Please advise on how proceed.

Name Anish Antony
Phone [protected]
Login Id [protected]@vsnl.net
POS/CAF No 593492
Conn Actv Date 16/08/2008

Sl No Comp. No. Error Description Comp Date Resol. Date

1 6831072 No Link 25/08/2008 01/09/2008

2 6887054 IP Config 30/08/2008 03/09/2008

3 6908130 No Link 01/09/2008 10/09/2008

4 7149200 No Browsing 22/09/2008 -

5 7183564 No Link 24/09/2008 WIP



Regards,

Anish Antony

User Name : [protected]@vsnl.net

Last few days we have facing internet connectivity problem.(27th Oct to 6th Nov) I had continuous followup with your Customer care about the issue.

Give me any other alternet solution. I am eagerly waiting for the internet connection.

Why this is the so much delay. Please give me urgent basis solution on this .

Your Engineers not get solution properly.

Please try to solve the problem asap.