Tata Indicom Complaints & Reviews

I got a connection form Tata Indicom USB modem, now they cheating us.

The cheating story and corespondance details and feedback is below.


Dear Mr.James,
Greetings from Tata Indicom!
We thank you for your mail.
At the outset, we regret for the inconvenience caused to you.
With reference to your email from you, we regret to note that you have opted to go for disconnection of your Tata Indicom telephone number [protected] Further, your request has been registered to cancel the telephone number and the reference number for the same is[protected].
The billing on the above mentioned connection would stop on the 3rd day from the date of request raised and the expected time to process your request is 30 Days. We request you to kindly make note of this reference number for further correspondence.
Further we would like to inform you that as the excess amount in your account has been adjusted with the bills, which includes the usage charges and the amount paid towards the modem is not a refundable amount as it is your own instrument. Also we would be sending the modem back to your place from the authorized service centre..
As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
Should there be further clarifications, please feel free to get in touch with us.
Assuring you the best of our services at all times.
kind Regards,
Surbhi Sharma
From Nodal Officer's Desk

________________________________________
From: Deem Sensing Tech. Pvt. Ltd. [mailto:[protected]@deemsensing.com]
Sent: Thursday, December 11, 2008 7:03 PM
To: NODAL OFFICER KA
Subject: Action Request for Tata USB Modem.
Hi,
This is with reference to the telecom with myself and you on today afternoon.

Our Account # :[protected]
Phone # : [protected]
I would like to inform you and other concerns.

We started to use Tata Indicom USB modem from 7th Aug 2008. I got call from Tata tele-services on 6ht Sept. to make an interim payment, since we were close to our credit limit. I dropped a cheque on 8th Sept. 2008 which is from Federal bank limited R. T Nagar for an amount of INR 2500.00. Tata Indicom disconnected our service on 14th Sept because of non payment. When we don’t have the connection we used to touch with call centre and we informed them that the cheque dropped infront of the cheque collection box, which is located opposite to cash collection counter in Koramangala office, but nobody was not be able to identify the cheque. (Even though provided Cheque #, Account #, bank details, beneficiary name).

Finally call centre ask us to make alternate payment for reactivation, and 15th Sept 2008 we paid amount INR 1400.00, after the same they reactivated the connection. Since from that time the net connection performance was not satisfactory. So that we visited your Ahemedabad office on 19th Sept 10.30AM, Delhi office on 24th Sept. 4.00PM and Bangalore office Koramangala branch on 7th October 1.30PM. Eventhough they all did some, but problem will be existing. .

Finally I received the bill of September then I contacted compliance department in Karnattaka on 21st Oct. 2008. I had a telephonic discussion with Ms. Mythri Rao and she registered a complaint for the same and I got a complaint #[protected]. Also She identified the cheque from Korramangala office which I dropped on 8th Sept. 2008. I hope Tata had record for the same.

At that time I informed her that I will not pay rent until unless resolve the problem. She agreed the same and she committed me for the wave OFF on our bill until the problem resolve

On 22nd Oct. Mr Kamath Visited our office and checked the system and told us that there was some problem on modem. He asked me to carry the same to Rajajinagar service centre. IT IS VERY SHAMEFUL THAT TATA ONLY ONE SERVICE CENTRE IN BANGALORE. Since it is 60 Kmtr away from my place and for me it will take one day for up and down journey. So I am really upset and I am ready to handover the modem to Koramangala office.

Finally your customer care department understand my situation and ask me to handover the same to Mr. Kamath. He took the same to Rajajinagar and returned and their observation was NO PROBLEM FOR MODEM. He suggest me that he will get his superior and they will visit our company and resolve the same.

NOBODY IS NOT TURNED BACK TO US FOR THE RECTIFICATION AND RESOLVING THE PROBLEM.

Finally I fed up and I bend the connector so it started to work upto 5 minute and thereafter it started to hang. If we disconnect the same and reconnect it will work.

Again I contacted your compliance dept. for the same issue and you team visited they ask us to take the equipment to Rajajinagar. I am not ready to do it or I don’t want to continue. So finally Tata person took it to service centre and saying that the connector is damaged. Now I want to pay INR 350.00 for connector charge.

In my knowledge any electronic parts which we are buying from any standard company got one year warranty, other than physical Damage.

Now the following points has to be highlighted.
1. The problem started after disconnection ie after 15th Sept.2008. Its worked one moth without any problem and our usage was monthly around 70 Hours.
2. After timings showing 20 to 30 Hours, this while checking the equipment its happening.
3. Initialy the modem is not working at all, but after bending there is some connection
4. Previously your service engineer took the same to service center and he returned without resolving the problem and at that time they are not observed the connector fault.
5. Now the modem is get connected to system and after 5 minutes it’s hanging. Also I would like to bring your notice that the modem is getting hot.
So it is very clear that the problem is not because of connector.

I feel that this story I want to publish in consumer forum for voting and let them vote for my thoughts.

At last I would like to tell you that, I want a workable solutions to resolve my issues. If you are unable to resolve the issues disconnect service and pay me back the entire amount including the initial deposit which I gave to your organization, ie INR 2800.00+1540, Total now you have to pay me back the amount of INR : 4340.00. If incase any delay in payment you have to pay us back 24% interest for the amount.

Also I would like to inform you that this is not the first instant from Tata telservices.

Regards,
Shaju James
Director - Operations
Deem Sensing Technologies Pvt. Ltd
#1/21, Kaveri Layout, Bommanahalli
Bangalore -560068
Karnattaka, India
Ph : +[protected]
Fax : +[protected]
Mob : +91-[protected]
email : engineering @deemsensing.com
Visit Us : www.deemsensing.com

I have a prepaid connection ([protected]) with tata indicom and bought a product paying Rs2008 in ending of dec 2007.

in exchange of my spent money i was using 0123 plan (i.e. tata to tata local @0.00, tata to other mobiles @1.00, local land lines @2.00 and std @3.00) the validity of my tarrif was for 2008 days, it would be expired on 14.06.2013.

in the mean time i didnt make such activity which can make my tarrif lapsed.

Now the tata indicom is not paying what it must. it has changed my tarrif plan into other plan, that plan had been refused by me by mails and verbal.

Yet they are cheating with me and has changed my plan.

It has not been just only with me but with the people like me...

we had paid the said amount for that product not for being stupid after about 1 yr neither for being cheated after 1 yr.

Tata indicom has broken the contract without any fault from my side.
It has not been only with me but with all who were purchased that product.

A big telcom company cant cheat like this to we indian individuals, if its a famous company.

Nevertheless they are responsing logically, they are saying that company has changed its rule, which is illogical, yes, it can change but it will have to pay what the contract made while purchasing the product (the tarrif). They are singing only one song, they are not responding any more, we are totally helpless!!!

Please go through this matter deeply dont overlook, you may think that there may be any fault from our side. No, its will be wrong, we had not made the plan lapsed.

Please!!! you can contact me for any clarification.

Please help...

Tata Indicom has cheated with me by selling me a product and not paying its valid consideration.

I had purchased a product for my cell no [protected] on about 23.12.2007 by paying its consideration i.e. Rs2008. The consideration payable to me by tata indicom was Talk time of Rs2008, validity of 2008 days, and no changes in previous call tarif[censored]ntil this validity expires. My call tariff was 0123 (tata to tata local mobile 0, to other local mobile and tata land line Re1, to other local land line Rs2, and STD Rs3 per minute), this product was specially for those who were using 0123 tariff and can use the same ‘tata to tata mobile unlimited free talk time’ for 2008 days.


Now, it is not even one year passed, tata indicom has failed to pay its valid consideration, and saying that the company has changed its rules.


In frank words it has broken the contract by not paying the valid consideration and making us stupid like this.


On 04.12.2008 I got a sms from ‘TataOffer’ saying that from 05.12.0008 I will be given a special plan by changing my call tariff. After that I tried customer care (prepaid 12524) but it was inaccessible (not busy), I tried the postpaid no (although I am a prepaid user) and luckily for once I got the line and Ms Amrita told that they have no information on it, she advised to call later, however I requested her that please note if it is so, then I am refusing to accept the new plan. Later prepaid and postpaid, both line became inaccessible (in place of giving option to talk to customer care executive, it was saying you can also write to us at customercare.[protected]@tatatel.co.in) It must be their pre-planed activities as we could not talk to them. Whatever I guessed their pre-plan and rushed to head office of tata indicom and asked about it, firstly they were not taking it seriously but when I said if my plan is getting changed tomorrow i.e. 05.12.2008 then will you restore it??, then an executive tried to help me out and after hours he told that company is going to change its rules and thus the plan will be changed, he was not able to help me any more and given the no and mail id of nodal officer (Mr. Pankaj Sengupta). I talked to Mr. Pankaj Sengupta. He could not help me out and advised to talk his senior official, the senior official told that he is seeing the matter he requested to talk the next day.

After not accessing the customer care and not getting valid response from tata indicom, I mailed to customer care and nodal officer as if plans would be changed then on the basis of my mail that was made on 04.12.08 (the plan was about to be changed on 05.12.2008) I could say that the same must be restored. After about an hour the nodal officer replied the mail by saying he hopes no unexpected thing would take place. The later day in morning I got a phone call in reply of my mail that the sms should be ignore there would be no change in my plan, my plan was not changed that time.
Again on the same day I came to know that plan will be changed I again mailed to nodal officer and customer care and the nodal officer self phoned me in evening and told that my plan will be changed at any moment and the matter is not in his hand, he agreed that I should apply other ways.


I don’t complain for their bad service and response which seems like kidding with me…

I just want to request that under Contract Act, its wrong, please help me out and please do the needful as I would consume my actual tariff.

Due to this unexpected cheating I got disappointed and could not even concentrate on my study.

Please help me out immediately.

Suraj K Gupta
[protected]

I had submitted my LG Walky handset along with all accessories and papers as demanded by the staff at VSNL office, Kolkata, on[protected]. I was told that the said security deposit will reach to me by courier within one month. But unfortunately I have not got it till date. It also seems that the concerned officials of TATA Indicom are not very keen to inform me anything about this matter, whenever I tried to contact them on phone.

sir
i am using the no [protected] last 3 year
my plane was nsm (non stop mobile) but now plane is chaned with out my information
now my tata to tata call reduce to 600 min from ullimitied

HI..
i have a tata indicom connection No. [protected] for unlimitied tata to tata free till june 2013 as per scheme 2008 i recahge my account by Rs 2008 but now company change this plan automaticaly without any pre-information or my permission and company deactivate this facility . i have already mail to company but still not reply so pls supprot and solve my problem as soon as possible

Regds
Piyush Goyal
Ajmer(Raj.)

i don't know the UIM lock for my number or cellphone...
please can you provide me that immediately...

I had taken Tata Indicom Wi Max connection on 4/11/2008, 256 Kbps Unlimited, and for this I had already paid around 3700 INR,
But from the first day itself I am not getting connectivity, and ocasionally it connects, since then I logged almost 5-6 complaints, but no one visited to fix this problem. And when I ask for the status of the complaint they simply says that they have already closed the complaint as they saw usage from my side. I already told them that yes ocasionally connects, but my question is do they log how many times hours and days customer had attemped to get this connectivity.
Everyday I return from office and spends almost an hour and two hour to get the connectivity.

Finally I decided to cancel this connection, then these shameless people says that I won't get my remaining 3 months money back.

If anyone is listening then can you please advise me what to do now? I tried everything which was possible, now my last hope is this site, Please help me. Money is not the matter but I am feeling fooled and cheated, this is realling hurting me and still these people are flourishing. I want to stop these people to cheat others. Please help me.

Thanks
Brij Mohan

i have availed tata indicom broadband 512 kbps unlimited internet connection(Rs1500per month fixed) since last one month.but in spite of paying advance for one month i dont get a regular reliable connection..i hav spent 500 rupees on phone talking to to tata indicom help line.still half the time i cant get an ip to my internet connection to establish a connection.after that the speed of the internet never goes beyond 40 kbps.after all this now comes the intersting fact.as i availed a connection from 25th of october and their billing date is from 1st of one month 2 1st of next month,
i got a bill for date 25th oct to 30th of oct.as i cudnot pay in due time they cut my connection.after 2 weeks i payed the sum.till two weeks my connection was disconnected.after paying the bill for paying the bill for 5 days still the internet is not working.and they are going to cut the internet again on 1st of december for advance charge of one month.Since normal people cant do anything against this.after paying the amount for full one month and 5 days i cud use it only for 10 days effectively.any suggeston regarding this is most welcome nd i will b very thankfull.f

Sir/Mam

I have tried ur customer care number but could not make a complaint.my cell no. [protected] is in name of Kailash chand Rustagi.but we are not able to make outgoing from this number.ithas happened two times earlier than this.but it happens again and again.kindly solve my problem as soon as possible.

Neha Rustagi
[protected]/[protected]

I have taken TATA indicom broadband unlimited connection prepaid . I'm paying Rs 1020/- per month.
I'm facing a problem of frequent disconnection for the last 2 months.
Each and every 10 to 15 minutes my connection will get disconnected. More than 5 times I made compliant for this with their customer service center.
But still my problem continues. The worst part is, even though I'm not able to use my internet properly, my money is getting debited from my account.

I got my broadband bill for the month of Novemeber 2008 and its due date is 5/6 of the December 2008.
But today (Sunday 30 Nov) at 1:30 two guys came to me for the bill collection.
I was very much shocked because the due date is still very far and without any call they came to my home.
How can these collection agents come to my home before the due date and without any prior call, and also the important thing is its sunday today.
We live in a democratic country and I hope no as such can't come to my home and disturb my social well being.

After that I asked those guy to let me talk to the responsible person from where they came.
Then I had talk with somebody there, I said the above matter regarding my due date and said him not to send guys for collection in this way.

But he replied very rudely and said
" This is our month end and we can send anybody, anytime if you don't want to use our services its ok."

Then I also replied in the same way stating that they can't come before due day.

Again read his answer:
" I can send. I don't want you as customer, I will not provide you services anymore."

It seems that TATA Broadband services are owned by these collection agents and they can talk to any customer like this and also they can decide to give services to the customer or not.

I don't understand how these things work with such an esteemed organisation.

This is one of those many instances where Tata Indicom has proven that they are not fit to be in the broadband business with sheer negligence and nonchalant behaviour towards their customers. I made a mistake by going for tata indicom broadband connection for my residence (C1/704, Hari Ganga Complex, Opp RTO, Yerwada, Pune - 411006. Maharashtra), also because there was no other option - there is a monopoly in my society where only BSNL phone connections and only Tata indicom broadband services are provided. Though there was also Sify broadband being provided, but Sify's customer service is worse when compared to tata.

The problem now is - The internet connection goes down time and again and whenever I complain, I am given 12 working hrs time frame to fix it.

It was once down for three days (complaint docket number[protected]. Now it has been down since the last three days and no one at tata indicom customer care even cares about it. I have been given two docket numbers for this complaint[protected] &[protected] and am being told time & again that this will be resolved in 12 working hrs.

One customer care executive even told me that their system has been updated saying that this call is fixed and resolved and everything is working fine, when nothing is fixed. How can tata be so pathetically casual that they can update the system with false information?

Frustrated, I tried call head of operations (rest of maharashtra) Mr Samit Dey and his phone (number - [protected]) is switched off. No wonder this sense of non responsibility is flowing down from the top from Mr Samit Dey to each of custmer care executives.

Connection details:
Phone no[protected]
Account number[protected]

Dear sir, i had a tata indicom handset of C 2900, which is now in your service centre in Bhubaneswar sent by Balasore serviece centre before one month.Now Balasoe serviece centre is saying he is not responseble for it only Bhubaneswar serviece centre is responseble for it.Now u tell me how custmer can get satisfication as in your serviece.Plz do somting for it.

Thanking U
regards
sapan patra
Third Eye Systems
balasore

Dear Sir,

My name is Jahanara Begum residing at 7B, Banshi Dutta Road. Kolkata -700014 and we have been a Tata Indicom customer for more than a year. My husband Sheikh Abdullah had bought a Tata Indicom landline connection (tel no. :[protected], account no.[protected] under his name at our residence and was promised a zero line rental and we will only have to pay call charges under Tariff plan: Ws 3 Yr Zero rental Plan. The zero line rental never happened and we have to pay a lot more somewhere around Rs.378/- line rental every month plus call charges. My husband spoke to their customer service and they said that in order to get the zero line rental we will have to take another landline connection from them on the same tariff plan. So my husband bought another Tata Indicom landline connection (tel no. :[protected], account no.[protected] under my name on the same Tariff plan: Ws 3 Yr Zero rental Plan at our premises. The zero line rental never happened again and infact they charged another Rs.358/- line rental per month for every month. Moreover, the Tata Indicom agent came to my house and handed me a Tata Indicom mobile connection (mob no - [protected]) saying that it was completely free with no line rental, and I will only have to pay call charges for the mobile. The mobile bill will be combined with my residential landline phone bill account no.[protected]. Now to my surprise, when I received my combined bill it showed wrong billing of both landlines line rental and extra mobile rental of around Rs. 368/- per month for every month. I made a complaint to their customer service and told them to cancel my mobile connection. They told me to clear my bills first and they will cancel my mobile connection once bills are cleared. I had cleared my bills but the very next month I receive the same bill with rentals for both landlines and mobile as well. This has been happening all the time. I had always cleared my bills in the hope that my mobile connection would be cancelled. Finally I wrote a letter stating to cancel my mobile connection which was signed and approved by their agent Mr. Dipak Das dated 16/07/2008 but to no avail. Again in the month of October 2008 their agent said that if we pay Rs. 600/- our Incoming calls will be restored and mobile connection would be cancelled as they have cut off both the Incoming and outgoing calls long time back on both the landlines and mobile. We paid this amount on 27/10/2008 but the Incoming calls were never restored.



They have cheated on me many times, by false promising me on many occasions. Giving me wrong information and mis-selling me their second connection and further handing me a mobile connection saying that there is no line rental for the mobile. When told to cancel my mobile account they tell me to pay my bills which I always did but the very next month they send the wrong bills again. I totally want to cancel all Tata connection now as we have been lied and cheated. We will not pay our bills now as no action is being taken from Tata Indicom. In fact they are liable to pay us compensation as they have charged us extra on every bills and has cheated on us.

What should I do? Kindly advice.

Dear Sir,

I have the honour to intimate that unfortunately I want to disconnect My TATA Indicom Connection. My TATA No. is 65489247. I have given the full & final Payment to your Collection Executive. I have telephonic discussion to Ms. Manya regarding for disconnect number.

Your prompt action in this regard would be highly appreciated.


Thanks & regards
Anil

I am Arjun Kumawat working in tcs delhi.i’m from sanwer dist. indore (m.p.).
The complaint is about ill services of tata indicom and its dealer.
On 11/12th nov 2008 I purchased a mobile numbered [protected] with tata indicom connection from its dealer
at Gujrati samaj building, Nai sarak, ujjain(m.p.) by submitting all documents he requested. Then at18/19th nov a call from tata-indicom informs us that you have not submitted docs so outgoing is not allowed.we contacted to that dealer who was not there and even out of contact. Then at 22nd the incoming facility was also barred. We continuously tried to contact that person but stil not reachable.
Then at 23rd he receives my call and tells me that due to some reasons the problem is created but would be solved by tomorrow(means 24th ). But even today (at 25th ) I am not able to use that no. Now when I am calling that dealer (mobile [protected]) he’s not responding me.
I have tried his mobile more than 50 times but he did not received my call.
I am in delhi currently that’s why iam not able to give bill details now but can make available whenever needed.
In delhi I purchased another mobile of same carrier on 14th nov and done a recharge of Rs.499 to remain in touch and close with my family but it is not possible.
Now I am feeling cheated by making calls at higher std rates with family to reduce their worries.
Please take necessary steps towards all these ill services and my inconveniences.
With regards.

mohammed.[protected]@vsnl.net : complaint # 7567532/ Request # 7567524

Afterwriting mails to customer services at TATA Broadband umpteen number of times to which they have seldom responded and whenever they would reply it would be to intimate me that my connection has been restored and they further cannot take up my case.

My router was replaced after arguing for about 12 days.

My Compaq Laptops motherboard got burnt in the outage that took place in Pondicherry on 30.10.2008. All the routers in the vicinity ofThattanchavady Industrial area and TATA Broadbands main server also got burnt and got replaced after a weeks outage in services.

Kindly instruct someone in your team/ services department to replace/repair my notebook.

Awaiting your reply.

Regards,
Mohammed
[protected]

I have taken Tata Indicom postpaid connection.But despite of submitting address proofs twice, my billing address is wrong and I haven't seen my bill yet.upon asking them to send me itemise bill through e-mail these customer care person's have send mail to wronf e-mail address.They cant evn write proper address after spelling it off to them.I got that after 3 weeks and now again they ask to submit address proofs third time inorder to rectify the address.The itemised bill sent by them doesnt show complete details like total calls discounted and all that stuff so that i can verfiy whether bill charged is right.

Hi,

My id was [protected]@vsnl.net

I took a broadband connection from Tata Communication, paid 4 months rent in advance to prevent installation charges. After the installation I used this connection only for one month, but its services were worst, I faced lots of problems like frequent disconnect, request time outs, downtime etc. Finally I placed the request to disconnect the connection. Now company is not refunding the amount paid for the unused months.
Could anyone please advice me how to proceed ?

Regards
Satpal