[Resolved]  TATA Indicom Photon Plus — No Customer Service

I have paid for the tata photon connection on the 8th august 09. The sales rep promised me the connection on the 10 th aug insisted that I pay cash i e sum of Rs.4000 so that I get the connection in a couple of days and not a cheque as it will take a week. Now the sales rep has disappeared with the cash but has given me a receipt saying with a no. I have been calling up the customer care but every one s clue less. I give a complain and they ask me to follow up with the complain number. So everyday for the last week I have been calling up customer care and the only response is 'you will get the connection tomorrow ' and "tomorrow never comes" . Today I called them again as the engineer has nt turned up and they say we have nt received your application. your s forms are not in place and the sales rep was very particular that he has the police verification copy. everything was provided .Then customer care tells the number on my receipt is not correct. THE CUSTOMER CARE IS CLUELESS AND THEY HAVE JUST TAKEN THE MONEY AND VANISHED. TATA SEEMS TO BE TAKING THE PEOPLE S TIME AND MONEY FOR GRANTED.
Deepthy M S
[protected]

I am using a photon connection which is as old as the services launched in Guwahati, Assam. My experience with Tataindicom has been an mixture of pleasure and frustation. Initially the services were good to average but not excellant if you go by Tata standard. I had my share of nervous breakdown with
crawling internet speed taking upto 5 minutes to open a page. Though I was attended promptly by the customer service personnel, the services provided by the Tata Teleservices is not all satisfactory if the same is compared with what they have promised/advertised. The average speed if you take on monthly basis is less that of a good dial up connection.It's not at all a pleasure surfing the net with Tata Indicom
Photon service. When you need the speed badly, you don't get them. I wonder why always a customer is at the recieving end in India. If the services were really good, no body would made any complaint at all.
So many people can't be wrong.The fault lies with Tataindicom, not with the customer. I wish they improve their standard of Photon, Photon+ service in order to regain their lost faith.

tata indicom internet service dept. — faulty excessive billing

The complaint is against Tata Indicom Internet Service Dept. regarding faulty (excessive) billing done by them.
Details of the faulty bills;
Period: Amount
23/11/08 – 22/12/08 Rs. 1276/-
23/03/09 – 22/04/09 Rs. 1165/-
23/04/09 – 22/05/09 Rs. 1234/-
23/06/09 – 22/07/09 Rs. 3846/-

Our Phone No.( Internet Service) is. [protected]
Our monthly rental is 299 + taxes and our usage is very minimum as we only use it for e-mail purpose.
But in the past few months there have been instances that they have charged us heavily showing heavy usage, which is not possible.

In the last bill we have been charged Rs. 3846/- for the service, when we complained about the same to their dept, they sent us a mail with the bifurcation of the usage which shows that there has been excess usage in the night time and also that there has been an approximate usage of 3500 mb. Download and 2500 mb. Upload in a single day, our service provider has provided us with a surfing speed of 256kbps in which we get a download/upload speed of approx. 8 kbps, and with such speed how can there be so much usage in a single day. It is extremely not possible and this is one clear fact that their billing system is faulty. Also our office remains closed from 9p.m. to 9a.m. and the main power supply is also turned off during that time.

We have sent complaints to their department through telephone to the customer care dept., through e-mails to the concerned dept. for 15 to 20 times. But there is no response from their side.
Customer complaint reference no.[protected]this was provided by them as a reply to our mail, but no action was taken after that).
We had to pay all the bills completely as our telephone service is merged with the internet service and if we don’t pay the bill on time they will disconnect the phone lines too.
We have also sent a complaint through registered post to their correspondence address.
Before few days their representative visited our office to solve the problem, they assured us that they would provide us with a waiver for the excessive bills, but again there is no response after that.

poor service ...no one responding ... photo + gives me mental tourure total 3500 i paid, can i return it give suggestions

we are authorised dealer of Tata Motors. we are useing Tata Indicom for internet purpose. But we are suffering by such worst service bcoz internet auto dissconnetec continiuously. so creating problem to work. our indicom number is [protected]. plz follow it and give best service.

regards
chinmoy bhowmik
Agartala. Tripura

It seems TATA photon plus has duped me as well. In the last 4 days of my new connection, 3 days days it has not responded.

And as it always happens, i am frantically calling up the customer care, talking to many representatives but it has not helped.

TATA INDICOM INTERNET SERVICE — Excessive bill amount

Dear Sir,
This is to inform you that I was using Tata Indicom internet services since 2007 through No. [protected] and my average usage was around Rs 360 per month and only once it surpassed Rs 750. Surprisingly in the bill dated 27/07/2009 numbered[protected] I am charged 2226. I have a doubt that this may happened due to some mishandling or technical snag. As companies executives called me to pay the amount telephonically I explained my doubt but they didn't respond properly. I have asked them to provide me details of the sight those are logged in that particular month. but they mailed me the duration of time I have logged in only. Although I didn't paid the amount they have sent me next bill. I don't want to use any services of Tata Indicom now onward after seeing this type of wrong billing. I want to pay the amount what I think actually used thay according to me around Rs 750. Please let me know what to do.
For this I will remain grateful to you.


With regards
Sanjoy Sen

i purchased a tata photon for net surfing i paid 3500 + 99 rupees by my card from mumbai outlet TATA TRUE VLUE HUB SAMARTH VAIBHAV BUILDING OPP PIZZA HUT LOKHANDWALA ANDHERI WEST MUMBAI4-00053, I HAVE COMPLAINT THAT EXCUTIVE PROMISED ME THAT I WILL GET USB DEVICE IN THRE DAYS I PURCHASED ON 27/08/2009 TODAY 1 OF SEPTEMBER 2009 ALMOST SIX DAYS THEY HAVE NOT DELIVERED TILL TODAY, WHEN WE WENT THE YOUR CENTRE AT SAME BRANCH IN ANDHERI ITS SO DISGUSTING STAFF DOEST KNOW HOW TO HANDLE CLIENTS YOUS CENTRE AIR CONDITION ARE NT WORKING ALLMOST 50 PEOPLE ARE THERE FOR OTHER COMPLAINT PEOPLE WERE SOUTING OVER THERE IT WAS SO IRRITATING I CANT EXPLAIN YOU I HAVE A REQUEST PLZ AS SOON AS POSSIBLE GET ME THE PHOTON OTHER I'M COMPLAIT IN CONSUMER COURT AGAINT YOUR COMPANY I WILL FILE POLICE COMPLAINT ALSO FOR SAME 420 SEC. TAKING MONEY AND NOT GIVING PROPERSERVICE ...CONTACT ME ASAP ON [protected]

it is the worst connection one can have ...useless people ...they dont bother to look in to anything once installation is done

Even the same is applied to me... exactly same. I am trying to find their customer care number from their website even that is also wrong. What an example to TATA as a company!!! I think TATA name is misused or I am getting an impression about the TATA organisation as a whole... from outside name is big but in work / profressionalism they are not so.

People should stop buying this poduct.

i am a customer for tata phofot plus a fastest speed internet solution, solves nothing, no internet connection when required .

a useless customer support, technical support, customer care, sorry customer care is no where . its just SALES 3999 for the commission they work once sold job is done, i bought it from tata hub city center, IS THIS WHAT WE CALL SERVICE OF A REPUTED COMPANY TATA ?

TATA a Century Old Brand, May Loose it's Ground from the Telecom Sector>>> Due to their POOR or to say Worst Customer Service.
When Ever I complain I Get Reason Like, We Purchased a New Server, Due to Bad Weather, Problems Keep on Existing At Last the Problem is closed from their Side but the Problem Exists.

You Get Tortured for Days on Phone, and Finally at the TATA indicom Office Too, The Employees Can't Understand the Nature of Problem, How the Hell they will Solve the Issue?

Please Please Never Buy Any Net Device from TATA. Humble Request..
INDIA is Far Back in Wireless Technology. (Simply Adding DOCOMO Japanese Brand at the End of Product Does not make Great Product). TRAI Do Something ...

Tata indicom prepaid connection at Big C — Tata indicom prepaid connection not activated

Hi,

This is sridhar and I have taken Tata indicom prepaid mobile connection at Big C, J.P Nagar, Rajahmundry on 25th aug 09. Still the connection is activated, and when am I contacting I am getting no response from the Big C.

Here is the mobile details

Mobile No: [protected]
Name: Subba Raju

Pls do the needful to me.

Thanks,
sridhar.ch

TATA Indicom Photon Plus — service/network problem

Hi,

I have got a tataindicom photon plus connection since few months now. Would like to complain on their misleading communication. They cliam to have the fastest network as per their advertisment. But on ground they have network problems. The speed is just 260 kbps (as per inspection of their technical team) and they promise minimum 300 to 600. Sometimes the speed is even slower, as per attachment. The slow speed is leading to high bills as i have an hourly plan.

Would like to register a strong complain on account of misleading advertisement and inaccurate product information from their end.

regards

aman kishore

ya u can complain..but who ever listen ur voice...
solid complain needed for ny strong action

it is not that bad .it is good but the only disadvantage is we cannot know what is our bill and how much we need to pay... rest of that every thing is good

TATA Indicom Photon Plus — excess billing

hello,
i applied for tata indicom photon plus plan RS 1100/- monthly 10 GB monthly usuage and i got my connection in the last week of june. after using it for about 3 weeks approx 3 GB my connection was terminated. when i went to customer servicice i was told that it was disconnected for not paying the bill.when i inquire to pay the bill, they said that it was RS 5500/-. after using it for only 3 weeks and about 3 GB out of my monthly 10GB free usuage. Is this tata indicom an extortion company or are they taking me for a ride. please advise.

You are right...I too faced the same problem. Their own service engineers say that the highest speed is 300-500KPBS. This is a fraud but in India this is how TATA works. We can't do anything except filing a consumer forum case.

I have never saw such a poor customer service .. Its like municipality office.. Billing is too much or wrong data shown on webpage(Internet usage meter).
They charge Rs 2 per MB and showing data used in Byets.. Shame on the poor understanding between MB and Bytes, I feel pity about their lack o[censored]nderstanding... I didnt get SMS or Mail for crossing my free 2GB data limit, as they promised. If they will not change this they have to pay back deposite and pay back the device cost to us...

Be aware they will put your call on hold while call is going on, for some times 20 minutes.. and call get cut automatically.. No wonder they can't understand the issues...

I have not received my photon plus bill for last two months & requested to send my bill to my e-mail address but yet I have not get any response from concern authority. Above all I have paid excess amount due to this reason[not getting bill].Hence I again requested to concern authority cosider my case as soon as possible