Tata Indicom Complaints & Reviews

Hi, I had applied for tata indicom wimax on 12th march 2009 and it never worked from day one and they haven't given my cheque till date. And now the main tata communications office people are switching off my their phone if i call them please help me get my money.

Following is my detailed email to sanghmesh of tatacommunications office bangalore. Email id is sanghmesh.[protected]@tatacommunications.com

My email is
Hi Sangamesh,

I request you to terminate my TATA Wimax connection. I first decided to go for TATA Wimax as I thought TATA is much better than Reliance, I called up Hanumanth Reddy from Mr Ashutosh’s of National Games Village (NGV) office on 11th of march at 2pm. Hanumanth came to my house at 2:45pm and collected the cheque, I was happy for the promises made by Hanumanth at the time of payment that I would get the wimax connection by 7pm the same day and he told me how fast his service was and there are about 600 happy customers in Viveknagar alone. He also promised me to be at my place at the time of installation and at that time if I am not happy with the Internet he will give my cheque back and terminate the service. With this mouth watering offer I was happy to give him the cheque but I did not get the connection by 7pm so I kept calling Hanumanth and he was yet insuring me that the connection will be done by 8pm and finally he switched off his phone by 8pm and I was helpless as I knew he did it intentionally. Now I was really feeling cheated, next day I kept calling Hanumanth but he gave the phone to his friends and they told he went out all the time and I knew that he was again telling lies. Santosh called me up and came to my house and installed the connection then later checked the speed and it was showing a download speed of 5kbps which I have mentioned in the service letter given by Santosh of which original copy is with you. I even called Hanumanth in the presence of Santosh but then he never took the call and kept giving it to his friends, even Santosh is aware of Hanumanth’s ignorance. Then Santosh had to leave to some other place for installation so I let him go and he ensured me that I would get the speed after he left, which is again a fake promise. Now I used the internet and it was slow so I put it off and later in the evening it wasn’t working again. I called up customer care many times and you can check my complaint numbers in my id [protected]@vsnl.net and then no one came at first complaint, again I called up and after many days on 16th March Mr Ravi came and addressed my issue and replaced the whole system i.e Antenna and the modem which connects to my computer. Ravi also found out that I was getting a speed of 18kbps to 22kbps which is again really poor speed. Then I had no option left and went out to locate Ashutosh’s office at NGV and after searching for hours I got the office and told Ashutosh my problem and the promises made by Hanumanth who is now absconding and Ashutosh did not care for my problem and told me to stand out of his office and my problems are non of his concern and I should be contacting the customer care not him. I understand they are the sales office but I wanted to tell him the promises Hanumanth made and he and his boss cared less for my issue. They kept me waiting for 3hrs outside their office and later I felt they are cheating me and they care for their own commission and not my problem. I took Suresh’s number who is the team lead for sales in Ashutosh’s office and left from their. Next day again I went to Ashutosh’s office for help but the behaved really rude with me and wanted me to wait out and not come inside his office. I requested him to send a person to my house and check if the internet was working and Suresh (Team lead) visited my place and found out that internet was not working and spoke to Ashutosh from my house and I requested Ashutosh to cancel my service and I wont disturb him anymore but Ashutosh asked me for a last try from his side and he requested that he will send a person and fix my connection but I did not want the service anymore as I was humiliated at Ashutosh’s office by Ashutosh and lastly today I again went to his office with my mother and I am really ashamed to tell you how he spoke to my mother and me today and even Kalidas at his office both were making reasons to call the wood street office when we forced he approached me to scare me off and at that time my mother was there with me and he almost came to hit me. I have my exams next week and I haven’t studied anything since this Wimax issue. I wanted a good internet service from TATA but really I faced a very bad situation in front of my mother. I was helpless when Ashutosh approached on me, Sangamesh I really hope I get back my money and never I will think about TATA Wimax in my life. Typing such long emails is really not a joke I hope you understand my problem. I had all my dignity sitting back home, god knows why I met a cheap graded person like Ashutosh.

Other sales representative Mr Venkatesh also left the job at NGV office and he called me up today to ask about this issue and even he told me that he left the job because everyday some one or the other came and had this issue and few people got some guys to get their money back which I really don’t want to do. I can even go legally as my uncle is MA Saleem (DIG) but I don’t want to go as I have my exams and I don’t want this mess, I requested my mother not to tell this issue to my uncle and wait at least till my exams. I really don’t know how Ashutosh doesn’t have little respect to a woman, he even told her “you shut up we know our job” Tell me if someone told your mother like that will you keep quite? Or if some one asks your mother to stand out and not come in, wont you feel bad? I decided to get a internet connection on 11th but ended up writing a long email like this on 18th its really hard to believe. This bitter experience I will never forget in my life, I suggest if you are giving a vendor service to some organization see that they have a strong background and they don’t hire people like Hanumanth reddy for sales. Concentrate on quality service not the quantity as these things run on a word of mouth and I would never suggest anyone to go for this service, its rather good to stay without an internet connection than going in for humiliation of family.
Please look into this matter very seriously and I don’t need to tell you what has to be done.

And Mr Sangamesh thank you for your support, I really felt good when I spoke to you today because I always spoke to people from Ashutosh’s office where I felt cheated, I even wrote to Priya today and she also addressed my problem very well. Thanks to you both.

Regards

Nahid Saleem
Ph: [protected]

Sir,
This is Prem Dheeraz (Ph [protected]), recieved a message from your site stating that I have won 750000$ in lucky draw. If this is true, Please send me the below details

1 when was this happened
2 how did you get my number
3 how to contact Dr David ( or else whom to cantact)
4 Do I have to register
5 what are all the conditions involved in this

Please reply me soon
[protected]@yahoo.com

my tataindicom landline wireless phone has been locked, i cant go fo call option, we forget the 4digit unlock number now how to release the lock.

I have taken the connection on 23rd March, 09 in Pimpri-17 area by paying Rs.5500/- as advance rental for 4 months. After 8 days the internet has stopped working. I have made several complains by calling their call centre each time they say that max within 8 hours the problem will be resloved. Initially they said their server is down next time when I called the local engineer he said there is no permission to lay cable at my place so the cable is cut down.They never checked this before giving the connection, and now they are neither ready to give service nor refund my money back. Today is the 6th day still the issue persist and still they say that they are working on it and the problem will resolved in 8 hours. Never go for Tata Indicom Broadband Internet it is sincre suggestion. They survive on our hard earned money, it would be better if you give your valuable money to a begger rather than wasting in this way. Now when I call the local service engineer from Tata he says "Madam aaj ke baad mujhe call Mat Karo", N the guy who sold this connection who took the payment now does not attend my call. They should be screwed immediately. Never Ever think of taking Tata Indicom Broadband in Pimpri.

I have a tata indicom walky connection having account number[protected] which is 3 years old recently i received a letter offering me free replacement of battery or chargeable upgraded phone instrument and based on this letter i approached there dealer located at Vikas puri, shop no 2, Plot no. 33, community centre, new delhi - 110058 but he refused for free battery replacement instead offered the chargeable upgrade phone .

If the brabd like Tata cant manage its dealers than who can? Request you to intervene and get the battery replacement for my tata indicom done asap

Dear Madam /Sir,
My name is Sitakanta Acharya and my Tata Indicom phone number is[protected]. Account number[protected]
Just a month before I have changed my location from Delhi to Bangalore and requested for a Tata Indicom Walky with Internet/SMS/Phone Book facilities on 17th Mar 2009 over the phone.
On 19th Mar 09 Tata indicom sent one agent by name - ‘Damodar’( probably a third party agent from “Page Point Services pvt. Ltd”.) and he gave me two options, 1-New walky set at Rs1100.00 and 2-Used walky set at a cost of Rs1000.00. And I agreed for the New set only. No other information was given to me by him. Then he took Rs1100.00 from me and gave a receipt for that only committing to deliver the walky set next day morning. But he came on 21 Mar 09 Evening and delivered the set to my Mother ( an old lady of 75 years) . He has given some other persons number as his contact number.
Next morning when I came home, saw a set that is not as per my request. I called up to the office of that third party agent and some other person said, I need to contact Tata indicom help desk only for any help.
On the very 1st day of the use, i.e. on 22 Mar 09, of the set I registered a complaint, -Ref[protected], with Tata Indicom cutomer service agent in Hyderabad and their commitment was to replace the set within next 36 hours. But after three days one of your agent said that cannot be replaced as was delivered as per my request only. Again I registered the 2nd complaint, Ref[protected], on 25 Mar 09, and got the same commitment of getting the replacement of the wrong walky set in next 36 hours. But they called me up five days after that and informed the same as before.
On the same day of 30 Mar 09 I received one confirmation letter from TATA INDICOM that they have commitment to give me services for “Wireless Internet STP Plan, Ws-instant postpaid scheme, Call forward facility, 3way conference facility, Call waiting facility and data services facility.” I have the same letter with me. but that services have never given in this phone.
I called up again to their help desk on 3rd Apr 09 in Hyderabad. Talked to one supervisor Sudheer.H and floor manager Rama Devi. The interaction ID with them was[protected] . As per their information I requested the same hand set to your Customer service dept. on 21 Mar over the phone for the same hand set I received. Whereas it was actually done on 17 mar 09 and you have sent your agent to my home on 19 Mar 09 and the letter I received says some thing different about the walky set you have given to me. Also they said you have confirmed the same with me thru a conference call. Actually I have never received any conference call to confirm for the kind of hand set I had requested for.
So all the information you are providing me with are conflicting only. I can say this is a way of pushing sale of your cheap walky sets.
For your reference I am attaching a scanned copy of the letter you have sent to me. they are not giving the services as per their commitment in this letter.
So Please change my walky set as soon as possible.
Your earliest reply will be appreciated.

Tata Indicom has launched Monsoon Offer 199 Night Advantage Plan for Broad Band Internet 4 years ago. We purchased the plan and it was quite good till yesterday. The tarrif was Rs199+taxes for unlimited Night interenet usage from 8 pm to 8 am with additional 40 ps per mb for day usage. It was really good home plan for the people like us we have to work at home during night hours and we have internet at our work place during the work hours. Tata has another another unlimited plan for RS 400. So for night unlimited Rs 200 are well justified. Mean while TATA send a letter stating that 8 pm to 8 am night usage will be free for 100MB. We all accepted that and continued or usage. But when the first bill came, to my surprize 100 MB means Rs 40 for the complete month was deducted. I thought it might be a calculation mistake and contacted the customer care. But the person at the centre told it is for the complete month. He could not answer when I asked him why it was not clearly stated in the letter? What is the night advantage when the charges for day and night are same ie 40 ps per mb? He said this Rs 40 per month is the rebate for night only! Is this advantage or disadvantage? IIts the disadvantage to the customers ho are using 199 TATA broadband. The chetaing stretagy of company by misleading the customers is atleast not expected from TATA.

As we are using your internet service since last 2 years as per your plan DSL Ds Night Advantage 256kbps But it scince that you have discontinued the plan and you are charging us for utilising your internate services for your current plan if you are going to give us facility as per previous plan (DSL Ds Night Advantage 256kbps then only we are intrested to continue the same. other wise you may discontinue the internate connection with immidiate effect.And inform us accordingly.

My id : [protected]@vsnl.net

I installed Tata Broadband connection in month of Jan 27. AS you know in Maharashtra we have 3 + 3 hours of load sheding (Power Cut). Initially when the power use to go, i wont be able to access internet, first i thought there is some problem with my Invertor (Power Backup unit). Later after doing some research i came to know that, Tata People do not have Power Backup where they have the server (from which we are connected to).

I've complaint about this for atleast 10-12 times (in last one month). And my connection was down for almost 20 days. still i didnt hear anything from them.

Could you please let me know how do i handle these people. I'm willing to file a Complaint in Consumer Court.
Please help me out.

Thanks,
Ranjit

My Walky phone no.[protected], LG, Model: LSP 345
I am using this connect for internet facility for last thre years. Now for past one week i am unable to gent the net connection and since from last week i am making complaint to customer care, but no body is responding properly. Every Telecome compony has got complaint cell with proper complint Nos. But Tata Indicome person says they does'nt have any complaint nos. Even they don't know how to solve my problem. While doing the connectio, the error is comming as remote computer is not responding. Myconnection is transfering to server. After a while the error message appears. My connection charges also debiting from my account on each attempt. When i go with the complaint to true value shop, they are sujjesting for new connections. This is not good customer service. Please help me to solve my problem as i am working with internet.

Hi,
My cell number is [protected], I want to see my incoming and outgoing call details

Dear sir,
TATA indicom has announced a scheme "Buy Tata Indicom and get an assured gift " named Celebration OFFER .I purchased a post connection on 31-10-07, time 4pm and a scratch card was given to me no[protected] & Randam no-19005 by which I was entitled to a WATCH. CAF NO[protected], Phone no-[protected] but offer was not given to me . I contected several times to his shop near CITY CENTRE at Dhanbad (Jharkhand)
Hence I request you to kindly take action against such type of fraud .
yours
C P SINHA
S E
CIRCLE DHANBAD

Hi,

This is Deepak Rana. I took a Tata Indicom Plug 2 Surf Whiz (a/c no.[protected], sim no.[protected], tariff plan: Value 325 VData Plan) on call from one of my friend Ms. Sapna working with Tata Indicom on 6th of January 2009 which was activted on 8th January 2009. I was told that it is completely free for 2 months; no uploading or downloading charges would be applicable but the service was stopped after one week o[censored]sage. When I called Sapna about the problem she told me that my connection was registered in wrong plan and nothing to worry about as she'll get it waviored as it is their representative's mistake. But two months have passed and no action is taken towards my problem. Around 2 weeks back I had a talk with her boss Mr. Kasim and he assured me that in a week it will work but Today I received a call from Tata that this case is going to be filed under legal case because I am not paying the bill and to look the bill period is 03/01/09 (while connection was sold to me on 06/01/09) to 02/02/09. I told CCE what has gone in previous months but he is sorry for me. I can not understand what is going to me and why should I pay for their mistake.


Kinidly help.

I had purchased a Tata indicom CDMA USB Modem paying 2769/- from :

SKYLAND INNOVATION,
ASSOCIATE OF TATATELESEVICES LIMITED
No.45/11, Koonur High Road,
Aynavaram, Chennai-600023
Mob-91-[protected]
LandLine-[protected]

Sales executive named satish(mob-[protected]) deliverd the product to me.He is working under manager named Nithya.

I have been facing problem since the day of purchase itself. First of all even after full payment, the product was delivered with delay of 2 days.
The real problem started when I tried connecting the internet through the device.My laptop would reboot again and again if the device is connected to the USB port.Initially I contacted the customer care.Next day a technical person from tata indicom visited my home to check the problem.He said the problem is with the USB modem.Next I contacted the vendor (SATISH & NITYA) to replace the device.I have made a number of calls but no one came to address the issue till one week.On 18/03/09 the vendor came and took the device saying that it will be repaced the next day itself.But I am very much dissappointed as no one turned up.When I contacted the manager she would not pick up my call and the sales executive had nothing to say but a sorry.Now I don’t have the device itself, even after making the full payment.

Seeing such a pathetic service from Tata Indicom, I had no other option but to mail you.
Kindly help me to get my money back as I don’t want the service from Tata Indicom.

For last few days my hand set is not being started . Many times I talk with custmer care but form that side .I cannot get any Responce .So pleace either sand any representative or disconnect my phone .Other wise i will give You notice cusumer care.
My telephone no. is[protected].
and Address is Swastik mesion, A-10 telephone cloney, behind mehta book Depot, Tonk phatak,
jaipur.Rajashtan

Despite filing for cancellation of connection way back in the month of November, I am still receiving my bills (including this month). Initially after clearing my past dues I was advised by one Tata Indicom employee that my billing will be stopped and asked me to deposit my due EMI for one handset at any Indicom outlet. He even promised me to waive the monthly bill of Rs. 1200 for the last bill of month of November. But all that never happened even after I paid my EMI dues (Rs. 5200) on time.



The fact is some executives call me whenever I lodge a complaint and the issue never gets resolved. 2 months back somebody came from Tata Indicom and advised me to keep one connection ([protected], though I am still getting bills for both the numbers!) under safe custody (without any rent) till the issue is resolved since there has been some mistake by Indicom and he will resolve it in seven days time. But that was a false hope given to me and again I mailed them. This time I received two consecutive calls fro Delhi and Hyderabad asking about my problem and then again everything went to oblivion.



What I feel that I have been duped by Tata Indicom and its executives who misguided me for so long.



Due to this unlawful act of Indicom, I had to pay a lot of fines and my financial credibility is also at stake.

This is for your information that I had two Indicom connections of Nos. [protected] & [protected] (Both in a single account number[protected]

To, TATA INDICOM (Delhi)

Kind Attn: Manager – Grievance Cell/ Nodal Officer.

REF: TATA Indicom Account No.[protected]

Sub: COMPLAINT AGAINST THE INCONVENIENCE CAUSED DUE TO WRONG DATA ENTRY.


Dear Sir/Madam,

This is to inform you that, I bought a new TATA Indicom USB connection (SIM Only, as i had the USB Plug to Surf Modem) on 11th February 2009, from M/s "EXCELLENT COMMUNICATION"
101, Chaudhary Market,
Mayur Vihar Phase-1, Delhi-91

for Rupees 300/- from which Rs.100/- was for the SIM and Rs.200/- was taken as security. After completing all the formalities i told them that i want the UNLIMITED DOWNLOAD Plan and i was told by the store representative "ATUL KUMAR" that my Unlimited Download plan will start within 48 Hours. After few days my Internet Connection was barred. I chacked my account details and i was shocked to know my outstanding amount of Rs.2500/-. Although i was told as per my plan i would be charged less then Rs.1000/- a month. I asked Mr. Kapil and Mr. Rakesh of M/s "EXCELLENT COMMUNICATION", to show the copy of my registration form. During this investigation they admitted the fact that there was a mistake done by them while selecting the Unlimited Download plan option, which has resulted into a huge bill and inconvenience.

I paid my genuine bill (for Unlimited Plan) for Rs.900/- as suggested by the store Manager.

My Payment RECEIPT No. is- 8706610.

He apologized and sent a mail to "TATA TELE SERVICES" Head Office accepting their mistake and requesting to waive off the excess bill amount. After which i was assured that i will not have to pay access bill amount and my Internet Connection will not be disturbed in future.

Ironically, even after paying my bill before time. I'm still facing the same problem and my Internet connection is again barred, though it was a store representatives mistake in data entry. I asked them to provide me a complaint number against the same but i was told that there is no complaint number and it'll be resolved within 1-2 Hours. I was shocked to hear that.

However, i think this is not wright and my internet connection is also not restored.

I request you to please look into the matter and update my Unlimited Plan and Waive the outstanding amount other than the unlimited plan.

I am sending this letter to you as a hope of getting the quickest attention and action.

Thanking You,

Rajni,
TATA Indicom (USB) Account No.[protected]

I have a Tata indicom postpaid connection having this no ([protected]), I have purchased this no. on 2 march 2009
but on the 12 march my outgoing calls and my services has been blocked to ur side without any intimation.any way i tried to call ur customer care executive fist time he cut the phone. agin i tried to call you.and talk to executive he told me that your address is not verified or wrong address provided by you.

But i have not recieved any call from your side for verification on my another no.([protected]) and also not recieved any bill or any Welcome letter for provided address(F-39/5 Amritpuri Garhi E.O.K. New Delhi-65)

I have another connection of Tata indicom([protected]) and MTNL[protected] on Same Address when those bills and welcome letter recieved on that address.

I had purchased kaspersky antivirus from TATA INDICOM BROADBAND. They deducted Rs.699 on the very instant . 2days after the purchase i had to format my PC . Now when i enter the key specified by TATA INDICOM BROADBAND Kaspersky is not able to validate it.I launched complaint to TATA INDICOM BROADBAND customer care for more than 6/7 times but still no satisfactory response.I have already loose Rs.699 from my account.

Dear friends,
I took a tataindicom connection on 19.01.09 under surfathon offer, which is two months unlimited free internet with free USB modem. Its a surprise tataindicom people send a bill (bill dated 23.02.09) for Rs.1913.00. Several times I approached call centre. No use. I spoked with Mr. Rajasekhar, Mr. Vijay and Mr. Sayyad. Service is very bad.