Tata Indicom Complaints & Reviews

Sir,

I have subscribed for Photon connection of Tata Indicom. The sales executive and his team kept many of the facts hidden despite my direct queries regarding its connectivity in various states of Maharashtra like Yavatmal, Gondia, Chandrapur, Amgaon, Amravati. Now i am being told that it is only available in Mumbai and Nagpur. They even told me abt its connectivity throughout the country but now it has come to light that all is fake and they will be installing towers in the coming time but they are selling their product in the false name.

Kindly take the matter seriously and resolve.

Yours faithfully,

Satendra Rao
Asst Manager,
State Bank of India

Dear Concern,

TATA Indicome No[protected]Patiala)

I have mail to the TATA Indicom again and again but still i am not getting response. Plz suggest me now what should i have to do.

These are the mails.


(Mail to TATA Customer Care on dated- 14/07/09)
The problem is that i have purchased your tata walky and i pay Rs- 1000 for this. The walky MODEL no is-LSP-35CT. It is having some problem for that for resolving the problum i called to the customer care and they give me the address of LG care, when i visit there they told me the battery of walky is duplicate and other thing also. Then i visited to your leela bhavan office (RO) they committed me that they will replace my walky but still i am facing the problem and it has not replaced.


(Mail to TATA Nodal Officer on dated- 21/07/09 )
I have complained to your customer care and they told me that my complained will be resolve by 18/07/09, but its a very shame full thing that today it self no one is there to resolve my complain. Now i am writing to you. its my final complain to you and after this i ll go to the consumer court and this is last option to me.

(Again Mail to TATA Nodal Officer on dated- 20/08/09)

Dear Anupam Singh,

this is my last mail to you. I have complaint before one month but again it is very shameful thing to you also that till date my complaint hasn't resolve. other then solving my problem my ph outgoing is barred.

This is my very last mail to you plz tell me you can solve my problem or not ? Otherwise i ll go to the Consumer Court.

Thanks:

Vikas Sharma
[protected]

________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Friday, August 21, 2009 11:32 AM
To: 'TN Nodal Desk'
Subject: RE: Your bill for this month - Revert from Tata Indicom

No one has ever visited me… Do a conference call with that liar.

Warm regards,
Mohit

Hand Phone:[protected]

________________________________________
From: TN Nodal Desk [mailto:nodalofficer.[protected]@tatatel.co.in]
Sent: Friday, August 21, 2009 11:27 AM
To: Mohit P
Subject: Your bill for this month - Revert from Tata Indicom

Dear Mr. Mohit,

Greetings from Tata Indicom!

At the outset we regret the delay.

Based on the below, we would like to inform you that we have checked with the Concern Technical team and understand that the Modem is found faulty, and this is not derived post yourself visiting the Authorized Service Centre, but when the complaint was registered via us on 10-AUG-2009 16:17:32, and our Technical Engineer visited your premises and found the same faulty and then requested you to visit the service centre.

However, It is noted from the Service Centre that as part of the process they have taken the modem and the same was kept under observation and finally derived by the higher Technical level that the modem was physically damaged and hence they were unable to rectify the issue.

Further, we would like to inform you that for physically damaged modems, it is the customer who would need to purchase the same at his own cost.

Trust this clarifies your requirement.

Thanks & Regards,

Ramgopal
[protected]
Nodal Officer – TamilNadu
________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Thursday, August 20, 2009 2:20 PM
To: TN Nodal Desk
Subject: RE: Your bill for this month - Revert from Tata Indicom

Its 20th today… Pls revert

Warm regards,
Mohit
[protected]

________________________________________
From: TN Nodal Desk [mailto:nodalofficer.[protected]@tatatel.co.in]
Sent: Friday, August 14, 2009 5:14 PM
To: Mohit P
Subject: RE: Your bill for this month - Revert from Tata Indicom

Dear Mr. Mohit

Greetings from Tata Indicom!

At the outset we regret the delay.

Based on the below kindly give us time till 18th of August 2009 as we are working on the same.

Kindly bare with us till then.

Thanks & Regards,

Priya Nair
[protected]
Nodal Officer - Chennai
________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Friday, August 14, 2009 4:48 PM
To: TN Nodal Desk
Subject: RE: Your bill for this month - Revert from Tata Indicom

ANYONE THERE

________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Wednesday, August 12, 2009 2:26 PM
To: 'TN Nodal Desk'
Subject: RE: Your bill for this month - Revert from Tata Indicom

Pls cancel the connection, as you will also do so by going thru the below interaction at your service center in Nungambakam:

• I was there yesterday morning; and I explained that the problem is with the front of the instrument, as whenever I move it or hold hard it works;
• They said, this is a physical damage and we would charge Rs 250/-, and will take 30 mins
• I said that’s fine and left the instrument with them
• When I came at 4 PM, no.1 they were not courteous, and then the came with the instrument and said that the Mother board has a problem, along with the front of the instrument
• I told them that the problem was specific to front of the instrument, as it use to work
• They were sarcastic and said we understand it better, and now you need to buy a new instrument
• They I enquired that this should be covered under warranty and they refused that as well..

I returned to Delhi last night, and when I tried using it again, my laptop turned Off.
I tried many times, and same result…

I’m not a complete fool to technology; they have done wrong soldering, which resulted in cross connection, spoiling the instrument…

Now:

Either get me a replacement within 24 hrs

Or

Cancel the account and I fill send the case to consumer forum, , , ,


Warm regards,
Mohit Pandey
Hand Phone:[protected]

________________________________________
From: TN Nodal Desk [mailto:nodalofficer.[protected]@tatatel.co.in]
Sent: Thursday, August 06, 2009 3:55 PM
To: Mohit P
Subject: RE: Your bill for this month - Revert from Tata Indicom

Dear Mr. Mohit

Greetings from Tata Indicom!

At the outset we regret the delay. However the details are forwarded to our Nodal office Delhi and the same would be actioned on high priority.

Regret the delay.

Assuring you our best services at all times.

Thanks & Regards,

Priya Nair
[protected]
Nodal Officer - Chennai
________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Thursday, August 06, 2009 3:33 PM
To: TN Nodal Desk
Subject: RE: Your bill for this month - Revert from Tata Indicom

R u waiting for me to cancel the connection…. This has become a pain now, I need an immediate replacement of this hardware or please feel free to cancel.

Warm regards,
Mohit Pandey
Senior Manager-Client Relations
Hand Phone:[protected]


________________________________________
From: TN Nodal Desk [mailto:nodalofficer.[protected]@tatatel.co.in]
Sent: Tuesday, August 04, 2009 6:23 PM
To: Mohit P
Subject: RE: Your bill for this month - Revert from Tata Indicom

Dear Mr.Mohit

Greetings from Tata Indicom!

Based on the below we would like to inform you that the Technical complaint vide[protected] has been registered towards the Tata Number 44-[protected] and the technical team would have the issue checked and resolved.

Assuring you our best services at all times.

Thanks & Regards,

Priya Nair
[protected]
Nodal Officer - Chennai
________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Tuesday, August 04, 2009 4:20 PM
To: TN Nodal Desk
Subject: RE: Your bill for this month - Revert from Tata Indicom

I’m getting really worried, whether I need to continue or not. Once the speed of browsing doesn’t increase… It take 15 mins to download a 3mb file.

Moreover, this modem doesn’t work properly now… I just feel like throwing it

Warm regards,
Mohit Pandey
Senior Manager-Client Relations
Hand Phone:[protected]


________________________________________
From: TN Nodal Desk [mailto:nodalofficer.[protected]@tatatel.co.in]
Sent: Thursday, July 23, 2009 3:43 PM
To: Mohit P
Subject: RE: Your bill for this month - Revert from Tata Indicom

Dear Mr.Mohit

Greetings from Tata Indicom!

Based on the below we would like to inform you that the request for plan change to 799 UNLIMITED Plan per month has been taken. Your request number is[protected]. We would also like to update that the bill cycle is 01st of every month; hence the tariff would be effective from 30th July 2009 only. Currently you would still remain in the old plan only.

Please feel free to contact our customer care at [protected] for any further assistance or write to us at customercare.[protected]@tatatel.co.in

Assuring you our best services at all times.

Thanks & Regards,

Priya Nair
[protected]
Nodal Officer - Chennai
________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Thursday, July 23, 2009 3:35 PM
To: TN Nodal Desk
Subject: Unscanned by Gateway: RE: Your bill for this month - Revert from Tata Indicom

Please go ahead!!

Warm regards,
Mohit

________________________________________
From: TN Nodal Desk [mailto:nodalofficer.[protected]@tatatel.co.in]
Sent: Thursday, July 23, 2009 3:24 PM
To: Mohit P
Subject: RE: Your bill for this month - Revert from Tata Indicom

Dear Mohit,

Greetings from Tata Indicom!

We thank you for contacting us.

Based on the below mail we had tried calling the given alternate number but unable to reach you, we would like to inform you that the unlimited plan rental is Rs799/- per month.

Kindly confirm if the same can be initiated for the Tata Usb number [protected].

On receiving the confirmation mail the plan change would be done.

Please feel free to contact our customer care at [protected] for any further assistance or write to us at customercare.[protected]@tatatel.co.in

Assuring you the best of our services at all times.

Thanks & Regards,

Priya Nair
[protected]
Nodal Officer - Chennai
________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Thursday, July 23, 2009 1:51 PM
To: TN Nodal Desk
Subject: Unscanned by Gateway: RE: Your bill for this month

Please change my plan to Rs 1K unlimited usage plan.

Tata Indicom number [protected]


Warm regards,
Mohit
Hand Phone:[protected]


________________________________________
From: TN Nodal Desk [mailto:nodalofficer.[protected]@tatatel.co.in]
Sent: Friday, January 30, 2009 7:00 PM
To: Mohit P
Subject: RE: Your bill for this month

Dear Mr. Pandey,

Greetings from Tata Indicom!

Thank you for contacting Tata Teleservices.

This is with reference to your email dated 30/01/09 regarding the reactivation of the Tata Indicom number [protected].

At the outset, we regret for the inconvenience caused.


We were unable to reach you on the alternate contact number. We would like to confirm that the above mentioned number has been reactivated with effect from 30-JAN-09.

If you require any further assistance, please call us at 121 or write at nodalofficer.[protected]@tatatel.co.in

Assuring you the best of our services at all times.

Thanks and Regards,

Ravichandran R
Nodal Officer
Tamil Nadu

________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Friday, January 30, 2009 2:41 PM
To: TN Nodal Desk
Subject: RE: Your bill for this month
THIS HAS BECOME A GAME NOW… IN LAST 10 DAYS MY CONNECTION HAS BEEN SUSPENDED THRICE…

IF YOU GUYS ARE Not ABLE TO MANAGE YOUR SYSTEMS, PLEASE DON’T PENALIZE YOUR CUSTOMERS….

CAN YOU PLEASE CLOSE IT ONCE & FOR ALL… OR TELL ME, I’ll OPT FOR RELIANCE….

PLEASE REACTIVATE ASAP…

Warm regards,
Mohit
Mobile: (+[protected] | Dial :[protected] Extn : 2005 | Direct :[protected] || E-mail: [protected]@sparshindia.com ||

________________________________________
From: TN Nodal Desk [mailto:nodalofficer.[protected]@tatatel.co.in]
Sent: Friday, January 23, 2009 11:33 AM
To: Mohit P
Subject: FW: Your bill for this month

Dear Mr. Pandey,

Greetings from Tata Indicom!

Thank you for contacting Tata Teleservices.

This is with reference to your email dated 23/01/09 regarding the reactivation of the Tata Indicom number [protected].

At the outset, we regret for the inconvenience caused to you.

With reference to the telephonic conversation we had with you, we would like to confirm that the above mentioned number has been reactivated with effect from 23-JAN-09.

If you require any further assistance, please call us at 121 or write at nodalofficer.[protected]@tatatel.co.in

Assuring you the best of our services at all times.

Thanks and Regards,

Ravichandran R
Nodal Officer
Tamil Nadu

________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Friday, January 23, 2009 10:09 AM
To: TN Nodal Desk
Subject: FW: Your bill for this month

WHY MY CONNECTION IS NOT WORKING… I HAVE PAID THE BILL… I HAVE 60 HRS OF FREE USAGE AND I HARDLY USE IT FOR 1-2 hrs in a day…

DON’T TELL ME ITS CURRENT USAGE, ITS ALWAYS INCORRECT, PLEASE RESTORE THE SERVICES ASAP…



Warm regards,
Mohit Pandey
Senior Manager-Business Development
________________________________________
|| Sparsh BPO Services Ltd, An Intelenet Company, 3rd Floor, prince Info Park, 8-1B, 2nd Main Road, Ambattur Ind. Estate, Chennai 600 058 || Website: www.intelenetglobal.com || Mobile: (+[protected] | Dial :[protected] Extn : 2005 | Direct :[protected] || E-mail: [protected]@sparshindia.com ||

________________________________________
From: [protected]@tataindicom.com [mailto:[protected]@tataindicom.com]
Sent: Saturday, January 03, 2009 7:45 AM
To: [protected]@sparshindia.com
Subject: Your bill for this month

Â
Dear Customer,

In our constant endeavor to make your every interaction with Tata Indicom enjoyable and simple, we introduced the E-bill service for bill delivery. Now we bring to you a service, which will make paying your bills simpler - InstaPay. Through this service, you can pay your bill online. Anytime. Anywhere.

You can make an instant payment without even having to register from the comfort of your home or office. All you need is your Telephone Number or Account Number and Payment Amount. You can pay by credit card (AMEX, MasterCard, VISA, Diners), or through an online bank account ( ABN AMRO, Bank of India, Bank of Baroda, Centurion bank of Punjab, CitiBank, Corporation Bank, HDFC Bank, ICICI Bank, IDBI Bank, IndusInd bank, Jammu and Kashmir bank, Karanataka Bank, Kotak bank, Oriental Bank of Commerce, PNB, SBI, UBI, AXIS Bank, YES Bank).

Login to www.tataindicom.com. Go to the Bill Pay link, here you can directly make payment by visiting online billpay or can visit to My Account Option to check your bills and then pay online there . You can also find a host of other options to make payments under our Bill Pay section.

Now you can also pay through the bill payment slip with your credit card. Just indicate your credit card ( AMEX, MasterCard, Visa, Diners) details & payment amount on the Bill Payment Slip (tear-away portion of your bill copy) and drop it in any Tata Indicom drop box.

These are FREE services and are available across all Tata Indicom circles.

For more convenient payment options in your city, please visit our website www.tataindicom.com.

Warm regards,
Tata Indicom

This is an auto-generated mail. Please do not reply to this mail.

On 20 Aug 2009 I tried to recharge my tata indicom prepaid number from the tata indicom website through the online e-recharge. The transfer was successful from my SBI bank account, but the balance never reached to my number. The amount was deducted from my SBI account which can be seen clearly in my bank statement. My reference nos for the transaction are MSBI[protected]IG10170699 MSBI[protected]IG10170741 both with an amount of Rs 150. You are please requested to look into the matter at the earliest please.

Thank you.

Hi

The details of my photon connections are:
Plan : Freedom plan
Activation date: 28th July 2009
First Bill date 06th Aug 2009(Bill period 28th July to 2nd Aug - 5 days)
Invoice number[protected]
Account number[protected]

Facts of case:
The first billed amount was 6584.98/- for Photon Plus. This was for a period of 5 days and for the usage of approx 30-35 hours approx.

Complaint:
We activated the internet on 28th July under the existing relationship of my cousin Hemang. As per the plan the monthly billing should not exceed 1250/-for 15 GB for first 2 months. The bill was Rs 6584.98/-approx. Can by any means an internet bill be 6584/- for 5 days?.
Also when we went to inquire about it in tata gallery the people there had no proper knowlege of why such billing . They just gave us the itemised bill in which we came to know that the billing was just as per the whims and fancies of TATA Photon. Eg for 18 min usage the charges are 2154/-.
Also The speed is very slow for which we have made complaint and the technician visited us but he also did not help atall
I have taken subscription for business use and we generally use sites such as Google and just dail. There are no movie or other downloads from internet. I have lost business for approx 12 lacs because of this. All my competitors are taking away my clients due to lack of services from our part.This is all because of Tata photon

sir/madam
I have complaint so many time in our vadapalani EB vadapalani office but nobody attend it.
=========================================================
my house near having one transformer, one of the EB official put the single wire
and connect the next opposit house(past eight months) this wire was going via my house rouff it
is very dangerous anybody tuch the wire it may be an accident
please do needful
when i visit your EB vadapalani office AE/WIREMAN/OFFICIAL NOT AVOILABLE
NOBODY CAREABOUT IT
again kindly do needful
thanking you
S.ARUL JOTHI
'THANGAPANDI ILLAM"
11/10 DHAYALU NAGAR MAIN ROAD
KODAMBAKKAM POST
CHENNAI 600024

PH.[protected]
MOBILE [protected]

place:chennai
date.19/08/2009

Hello,

I bought a Tata Indicom prepaid number from Tata Indicom store located at Santacruz West, near railway station. I have submitted my documents twice to them, but still my number has been deactivated. Customer care said that they have not received any documents from the store yet. I have visited store many times, and they said my documents were submitted on time twice. Now what should I do? This is so frustrating for a consumer... I totally want to burn down Tata Indicom company right now!
My Tata Indicom number is [protected]

Regards,
Saurabh

Hi

This is regarding my Tata Indicom mobile no. [protected], yesterday i did succesful recharge for Rs 222, as stated in the message recieved. But the current balance is still showing Rs 33.40.

If the recharge was successful of Rs 222, how can the balance be Rs 33.40?

Need an immmediate resolution of the above problem as i believe Tata is a responsible brand for their customers.

Regards
Vishnu Shankar Bajpai
M0b: [protected]

my name is sumit arora staying in delhi, i have an tata indicom connection [protected]. today, 15th aug.2009, saturday, i called to a tata indicom no. [protected] at around 10.50 am, and caller tune of that number has been automaticaly copied to my number without even touching to "*" button. i have called customer care(12524) and request them to lodge a complaint about this and reverse the caller tune charges they deducted from my account, but they refused to do so, and said it could be technical fault but amount once deducted will not be paid back, then i request them to transfer my call to any senior official. then the customer care executive told me to wait on the line as he transfring my call to his senior, but after 5 mins the call was disconnected and i called them again so many times the call connects every time but the customer care option is not working.
this is to request you that please take a appropriate action in this case as soon as possible.
thanking you,
yours faithfully
sumit arora

Hello everyone,

Frustrated and disgruntled with service of tata indicom post paid connection i am here on this forum to air my frustration on the disservice of one of the most respected brands of our country tata.

I have been using tata indicom's post paid connection almost from the time they introduced this telco service till date. All my business contacts, my personal and social network connects me on this number and i have no option but to continue with the number. You may be wondering if i am so dissatisfied why didn't i leave tata early on. The answer is the problem started a couple of months back (Infact its been almost 8 months) i think this is the price that i am paying for my loyalty to this big (Actually up...) brand.

Offlate they have started this new services of selecting caller tones from the ones they advertise. Ideally/legally this service of caller tone is by customers choice, i. E., if the customer wants then he can sms and get the caller tone for his number or can just avoid. But look what tata is doing, very intelligently without consent of customer they send an sms to customer asking for customer's "disapproval" for the said ringtone and if you don't send sms disapproving the activation they activate the same and charge you. Good going tata indicom this way you will definately make a lot of money, but you would definately end up risking brand tata.

Now listen to what alllllllllllllllll have i done before airing my view on this forum.

1. More than 50 sms sent disapproving the request for activating the new ring tone (I think i spend like almost 30 minutes everyday smsing).
2. More than 50 times in person complaints made at various customer care centers, don't even have records of all complaints i have made.
3. More than 5 registered complaints on 121... Note some of my complaint numbers i[censored] want[protected],[protected],[protected]...) (Please check the call logs and also listen to the conversation - to the officials if you are reading this)

I am completely exhausted, can't take this harrasment anymore, its not only me alone who is facing this problem there are a lot of tata indicon account holders in my family and friend circle a lot of them are facing the same issue. The problem seems to be systemic in nature but the company officials are ignoring this.

The last resort after airing my complaint on this forum would be consumer court...

I hate your service tata indicom... It sucks



I12988

I have purchased a tata indicom prepaid some from a tata indicaom true value shop and submitted all the documents as need on 30-July-2009. On 7th of August the connection was disconnected. As I was out of station, visited the shop where I have purchased the sim. The person after looking at the sim told me that the problem is with the sim software and it has to be updated and told me to visit the indicom shop at besanthnagar for the same. When I visited the shop at besanthnagar I found that the document provided during the sim purchasing are not submitted and the services are stopped to my number due to this reason. Later on request I have resubmitted the document and this is the 4th day still my number is not activated. I have taken the connection to use the unlimited STD plan and because of stopping the serviced for the mistake by the retailer I am spending almost Rs.100/- to 150 per day which is a loss to me.

Request you to guide me how I can proceed further


Thanks in advance

Thanks & Regards,
K.Kiran

tata indicom ets2205 unlock network

MY PREPAID-BROADBAND CONNECTION HAS BLOCKED BY TATA INDICOM PEOPLE. TWO WEEKS BACK I HAD SUBMITTED MY DOCUMENT AND THEY GIVEN ME TWO DIFFERENT FORM TO FILL. I DID ALL THE FORMALITY.
PROBLEM: GETTING 721 ERROR. MY BALANCE AMOUNT IS Rs 86/-
PROBLEM FACING SINCE : ONE MONTH.

DOCUMENT SUBMITTED BY ME FOR ADDERESS PROOF :
1. INDIA PASSPORT, ISSUED FROM DELHI
2. PUNE, ADDRESS PROOF - ELECTRICITY BILL

MY TATA INDICOM NUMBER IS [protected].(FOR BROADBAND)
MY AIRTEL CONTACT NO : [protected] (AVAILABLE FOR ANY QUERY)

hi

this is devendra khubnani, an executive came from tata indicom broadband internet side, i filled an application form for internet broadband services, he has taken rs. 100 from me, at the time of installation i came to know that he has given wrong information about charges, so i stopped them from installing, then i talked to the executive he told me he was not aware of this misconduct then he told me that he is on wrong side, so i told him to refund my money, he told me he will do it with in 2 days, i called him twice after that he responded same, but did not come to refund, then i lost my mobile so his number. Its been 2 months i have not got my money back, i m sending you details.

Customer Application Form - 2713683
Rate plan - Business 499 combo - 299 rental
Date - 05/06/09
Channel Partner's/Executive's code : MHA014DM0570
Executive's name - PAWAN KUMAR
TTSL/TTML Account manager's name - Shankar Das

kindly do the needful.

hi
i am regular customer of TTML. i stay in mumbai my phone no. is[protected], recently my phone is not working properly i complaint to the customer care service to replace my battery and they say come to our office and change the battery. when i purchase the phone and if any complaint regarding the phone they come to our place and rectify our complaint and now they say come and change the battery. that's why i am not satisfy with the company.
if anybody means company's big boss read this complaint please solve my problem coz i do;t have time to go to office of the company

I have applied for a tata indicom sim, which was allotted on 30/6/2009, no is [protected]

I purchase the handset on 12/7/2009 & insert the sim for the first time on 13/7/2009.

On THE FIRST DAY ON 13/7/2009 I have received a call from Bombay that your bill amt is 1700.

How can this possible?

In fact on 13/7/2009 I have received a welcome call on my personal no [protected].

TODAY IT IS 2500 OUTSTANDING, IT INCREASED FROM 1500 TO 2500 DAY BY DAY INSPITE OF OUTGOING CLOSED.
NODAL OFFICER TELLS ME THAT YOU HAVE TO PAY THE AMOUNT.
THEY PRESSURIZE ME TO PAY THE AMOUNT.

Myself Rajesh Kumar, is having a TATA Indicom post paid mobile connection since Sep'2008. At the time of connection purchase, all the relavant documents were submitted to the channel partner of Tata Indicom in bahadurgarh i.e. "GURUNANAK COMMUNICATION". After that I had to collect my very first bill from "G.C" personally becuase I received a call from TATA on my altenate number regarding my absence from the billing address. Then, after bill receipt, I came to know that their was an typographical error by the person who made entries as he eneterd H.No. 206 instead of 209. On the spot, I personally asked "G.C" to correct this mistake, but in vein. The same problem appeared again & this time our outgoings were barred by TATA because of non-payment on time. Again we requested "G.C" representatives to look into the matter seriously, but all in vein. The all things remained same for the next 4 months & every time TATA Indicom was barring our outgoings & we were requesting "G.C" to put the things in corrected manner. Moreover, we had to collect our bill personally from "G.C". Well, the next thing was that, we shifted to the other house in the same area in April'2009 & again we submitted the new address proof to "G.C" by hand & also one scanned copy of the same was sent to them by e-mail requesting for address change, but the things are still as it is. Even with my regular e-mails & follow up with "gurunanak communications", every thing is unturned except a increased level of mental torture to us day by day. Our H.No. is still 206 & every time, our outgoings are getting barred & every time TATA INDICOM is charging late fees from us. Really, now, we have tired of all this. Sometimes, we are feeling that, if this is is the customer service level of such a big player like TATA, then what we can expect from others in INDIA. By getting such ill-treatments in 21st century, it seems that we are living in 1960's INDIA. Well, now, I have no hope left from TATA INDICOM, as the same request was also submitted online under reference #[protected] dated 20.06.09, but till date, I have not received either any e-mail or call from TATA INDICOM customer services. Presently, the "GURUNANAK COMMUNICATIONS" has stopped to pick our phone calls & even they are not replying my e-mails properly. The phone number of GURUNANAK COMMUNICATIONS are [protected] & [protected]. I request every person, who reads this bad experience of mine, to call "G.C" atleast once & to say "GET TRAININGS SOON"...Thanks.(Rajesh Kumar - [protected])

We are using TATA Indicom USB data card for our Internet day today use since 1 year.
But since last two days, while we are going to connect It, there is message of " Error 691 regrading Username and Password." I clear that we have not changed username or Password for the same.
So kindly guide in this matter to solve this issue and we can work smoothly.

Regards,

Mujib J Mehta.
Mobile: [protected].

Tata indicom
Shivraj Singh Rawat - [protected]
Area code - 11
Account number[protected]

I have purchased a tata indicom corporate postpaid connection for plan of 450/- monthly on 21st July, 2009. The day I purchased the set and took the connection it was never been activated.
And 22nd I have raised the first complaint that my number has not been activated and when I got incoming call it’s showing incorrect number. Next day I had words with customer care and they suggested that you have to wait for 3 days than I wait next 3 days and than it was activated, next day my outgoing was disconnected when I talk to your customer care executive. They told me that your outstanding amount is exceeded by Rs. 1000/- and it was shocking that without using for more than 2 days my bill was exceeded by 1000/- than I talk to supervisor they told that your phone has been cloned by some other user but you have to pay 1000/- Rs than and only we can activate the number. It was really confusing that why should I pay 1000/- bugs for service which I had never used and I made all the calls to tata indicom number so there is no logic behind to exceed the outstanding bill. It’s more than 7 days continuously talking to different supervisor and they suggested that I have to pay the whole amount. Now technical team has not resolved the issue (complaint[protected] and last date was committed by tata indicom supervisor was 9.00pm 01st August, 2009 and again they said that technical team couldn’t find out the cloning amount on my number so they need one more week. Because they can’t check the amount in their system which will generated after one week and they have said that I have to pay whole amount including the cloning amount than and only this number can be activated within second otherwise I have to wait for whole month to resolve this issue.

And i asked them to disconnect the service again they told that you atleast have to wait for next week, please either disconnect my number or activate it soon, at least I can expect a little bit things from tata indicom officer.

Regards,
Shivraj

Dear All,
Even after submission of valid documents for my residence, employment details twice my connection was revoked.The saddest part of the whole scenario is that I am also working with TATA group company Tata Consultancy Services.I provided them with the bonfide issued by my HR with all the details.If group company without any reason disconnects line and say your documents are not valid whats next to do.Even i submitted my company identity card.
Being a TATA employee cant we expect little help from our same group, and if the TATA teleservices (TATA Indicom) does not accept bonafide letters from group companies then why they have kept an option as bonafide letters for Tata Indicom Connection.
With regards
Srijit Gupta