Tata Indicom Complaints & Reviews

Dear Sir/Ma`m,
I have taken a postpaid connection(Cmo Honest 450 plan) on 11th of Nov.2008.And during that time STD will be totally free from Tata to Tata.But now without any prior notice the service provider will be changed my plan to `Cmo cap honest 450`.And in it STD will not free.
Please resolve my problem as soon as possible.
Thanking you!

Regards:
Pinku Kr. Gupta
Mobile No.[protected]
A/C No:[protected]
TATA INDICOM

RESPECTED SIR,
SIR MERA MOB NO.[protected],JISKI COMPLAIN ME PAHLE BHI KAR CHUKA HU.PAR TATA DWAR ISKA KOI NIRAKARAN NAHI HUWA.MUJE KAHA GAYA K 48HOURS ME APKI PROB SOL HOJAYEGI.PAR AAJ TAK NAHI HUWI.SIR MUJE KAFI DIKKATE AARAHI HE.MENE MOB ME NIGHT PACK DALA RAKHA HE.JISKI VELEDITY TAK KA MUJE PATA NAHI LAG PATA.KRIPAYA KARKE AAP TATA INDICOM PAR ACTION LIJIYE.EK CHOTI SI PROB.KO SOLL KARNE ME COMPANY NE.1 MAHINA LAGA DIYA HE.ASHA HE AAP IS OR DYAN DENGE OR TATA INDCIOM PAR SAKHT SE SAKHT KARWAI KARENGE.
THANKS
JITENDRA SADHWANI
[protected]@YAHOO.COM

After using tataindicom walky for four + years, the services suddenly discuntiued without noice due to Identity verification reasons.After submitting the documents in Tataindicom shoppe, the services not resumed even after a month. I am not understading how to treat with these people, whereas the customer support is zero as usual.
anuj bhatnagar[protected]

Dear Sir,
I had a Tata Indicom Pco. Due to lose in business the above Pco surrendered in Orissa Circle main branch. After surrender the Company duty is to be refund my security money, but still now don't refund my security amount. As per Tata Indicom company rule, they failed their time period. Still no I don't got my refund money. So I request you take necesary action against Tata Indicom Pco Company. I hope as soon as you repaly in my email Id for further proceeding .

I have been using tata indicom prepaid service since 15 days . I have been calling prepaid cust care since first day to check about my sim activation but till now i am not reaching cust.care by dialing 12524 or 121 instead it is telling me to contact "customercare.[protected]@tatatel.co.in" (not going to cust.care executive to discuss about my problem ) . In fact, i contacted the above email even though no reponse from them . I strongly suggest everyone "NOT TO GO FOR TATA INDICOM MOBILE " . What hell need to go for TATA mobile if no customer care service from them ?

I have purchased new tata indicom sim for rs. 200 with Rs.100 talktime from retailer 2 days back but when i insert my sim on my old cdma mobile (SCH S109) . This is asking for "enter a valid sim" . Immediately i went to tata indicom outlet but to my surprise they told "new sim will not work on old mobile" . In fact, they are not ready to take back my new sim .Now what should i do with my new sim if this is not working on old tata cdma mobile ? . I could have not purchased that sim if they had informed me before . Not understand , What for they are changing the software in the sim ? They may come up after 2 yrs "saying all new sims will not work in old mobiles" Hence we need to throw our old cdma phone and again need to purchase new cdma mobiles after 2 yrs . This is really REDICULOUS!!!! . I belive this is one type of marketing they are doing for selling their mobiles which is VERY BAD!!!!

The bill received have been incorrect in the past 3 months. The customer care acknowledges the receipt of the payment, but the amount is kept added to subsequest bills. On complaint to the customer care, the line is abruptly disconnected.
Tired of this unacceptable behaviour, i requested the customer care to disconnect my connection. This was also not done and bills kept coming with rentals being added though the services have been suspended for long and i have not been using the data card at all.
Calls keep coming for payment of bill but when asked to resolve query again the line is disconnected without a resolution.
Tata indicom has been the worst experience in all my data card/ internet usage services

Hi,

We have a post-paid broadband connection from tata indicom. However, since we haven't yet paid this month's bill, the account has been suspended.We were told by the customer care officer that our account will be enabled the instant we pay our bill through netbanking.I have been trying for the past one hour to pay through netbanking, using the website. However, it just doesn't work ! For each step, I had to login and re-login, which is not just irritating, but frustrating. Even when I click on the list of accepted banks, it takes me to the page http://www.tataindicomtotalinternet.in/, and does not show the list of banks at all ! How disgusting can that be ? Finally, when I do click on the option of netbanking and then, the next page, it opens, saying "Forwarding to the application", which ultimately just ends up in an Error page. If the website is not allowing us to pay, how would we pay and get our account up and running. Surprisingly, none of the other payment options work too !

Thanks & Regards,
Usha

Dt: 2/9/09
Unable to browse the internet.

I am totally frustrated with the service from Tataindicom broadband
I renewed my broadband connection the third time in the month of June 2009, as per the detail given below.

1) Name : Deepak Asthana
2) User ID: [protected]@vsnl.net
3) Broad band : 200 mbps
4) Alternate Email address: [protected]@tatamotors.com
My computer settings are as follows.
TCPIP Settings
1) Static IP Address: 10.28.34.63
2) Subnet mask: 255.255.255.0
3) Default gate way: 10.28.34.1
4) Preferred DNS: 172.31.6.5
5) Alternate DNS: 172.31.6.133

LAN setting : set to automatically detect proxy server.

I have put up numerous complains on unable to browse as follows.
1) Complain No: 10293442 Dated 19/7/09
2) Complain No: 10370284 Dated 28/7/09
3) Complain No: 10407036 Dated 2/8/09
4) Complain No: 10504410 Dated 16/8/09
5) Complain No: 10537986 Dated 20/8/09
6) Repeat complain: 10537986 Dated 25/8/09
7) Complain No: 10621362 Dated 31/8/09

Every time I receive reply that the problem has been resolved, and the fault was traced at the hub switch.
However I was never able to browse at the promised speed. The available internet service remained always short lived and unable to browse page start reappearing after 2 to 3 days.
Hence on pinging the default gate way, I get the following result.

C:Documents and SettingsDeepak Asthana>ping 10.28.34.1

Pinging 10.28.34.1 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Reply from 10.28.34.1: bytes=32 time<1ms TTL=255

Ping statistics for 10.28.34.1:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:Documents and SettingsDeepak Asthana>ping 10.28.34.1

Pinging 10.28.34.1 with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 10.28.34.1: bytes=32 time=1ms TTL=255
Reply from 10.28.34.1: bytes=32 time<1ms TTL=255

Ping statistics for 10.28.34.1:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:Documents and SettingsDeepak Asthana>ping 10.28.34.1

Pinging 10.28.34.1 with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 10.28.34.1: bytes=32 time<1ms TTL=255
Request timed out.

Ping statistics for 10.28.34.1:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:Documents and SettingsDeepak Asthana>

Being a Tata Employee, I feel ashamed of the services from Tata indicom broadband who are spoiling the name of Tatas,

Deepak Asthana
[protected]

My Internet was disabled for over 10 days despite having paid for 6 months in advance.. Tata refuses to pay me back my advance money when I decided I had to opt for another service provider. They even refuse to admit in plain words that their "policy" does not permit refund of my money despite service being down for 10+ days. I choose to find legal recourse but they are not even ethical enough to put in writing what they tell me over the phone.
here is the entire communicaton thread:

7th September
To,
Nodal Officer West1
Ms. Mamta

I tried calling you on [protected] but my call went unanswered. Kindly refer to the thread below (my apologies for the length; it would have been much shorter if your customer-care department understood simple English).

I need to speak with you in this regard. I would really appreciate a call on 98922 XXXXX.

Rohit Chabria


----- Original Message -----
From: Cebex Security Systems
To: customerservice
Sent: Monday, September 07, 2009 4:47 PM
Subject: Re: FW: FW: FW: Discontinuation of prepaid broadband services and refund of balance amount


I received a call from your "executives" about a week ago- who said that they would reply to the mail as below- admitting that there was indeed 12 days downtime before I discontinued service, and they would NOT refund me the money, regardless.

But no one has bothered to honour that commitment! I am still awaiting my confirmation in writing.

Rohit Chabria

(98922 XXXXX)
----- Original Message -----
From: customerservice
To: [protected]@cebex.in
Sent: Wednesday, August 26, 2009 11:18 AM
Subject: FW: FW: FW: FW: Discontinuation of prepaid broadband services and refund of balance amount





Dear Customer,



We regret for the inconvenience caused to you.



We would like to inform you that your concern regarding Refund has been forwarded to our team. Our executives are working on your issue on high priority basis. We will get back to you with the feedback at the earliest.



We need your support during this period which enables us to serve you better.



Thank you for your valuable time and patience.



For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you







Warm Regards,



Sunil,

Customer Service,

TATA Communications Internet Services Ltd


[protected][protected][protected][protected]

From: Cebex Security Systems [mailto:[protected]@cebex.in]
Sent: Tuesday, August 25, 2009 1:32 PM
To: customer service
Cc: internal cebex
Subject: Re: FW: FW: FW: Discontinuation of prepaid broadband services and refund of balance amount

Sandhya,

How exactly am I a "privileged" customer? What are the benefits I enjoy over standard customers? I would love to know.
Kindly ask Mr. Babji to call directly on my cell phone - I am not aware of any call. If you have spoken to the point of contact at my office, I would rather you speak with ME directly. I have also given you my mobile number earlier in this thread a few days ago. View below please.
I understand that you have a "no refund policy" - you have stated it 6 times already! All I asked you to do was admit that DESPITE your service being completely unavailable for 12 days - you still choose to exercise your "no refund policy". Why is this so difficult to comprehend? You guys seem to be able to understand English, otherwise.




Awaiting your reply TO MY ABOVE MAIL - and not a reply stating what YOU wish to arbitrarily state.



Rohit Chabria

98922 XXXXX

----- Original Message -----

From: customer service

To: [protected]@cebex.in

Sent: Monday, August 24, 2009 6:31 PM

Subject: FW: FW: FW: FW: Discontinuation of prepaid broadband services and refund of balance amount







Dear Customer,



We are obliged to have you as a privileged customer.



Please refer to the telephonic discussion you had with Mr. Babji on 24th Aug, 2009 regarding refund.



We would like to inform you that there is no deactivation procedure for the prepaid account. You may use the account till it expires and further do not renew your account. After the grace period of 30 days your account will be deactivated. In this regard, we would like to inform you that the balance amount cannot be refund to you and there is no security deposit. You may submit the router or the CPE in the nearest tata communications office. Kindly note the given below the nearest tata communications address.



Address:

Tata Communications, Satelite Silver, 3rd Flr, Mittal Estate, Andheri-Kurla Road, Andheri (E), Mumbai - 400059Phone:[protected]



Assuring you of our best services all the time



For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you



Warm Regards,



Sandhya,

Customer Service,

TATA Communications Internet Services Ltd.




[protected][protected][protected][protected]

From: Cebex Security Systems [mailto:[protected]@cebex.in]
Sent: Monday, August 24, 2009 3:11 PM
To: customer service
Subject: Re: FW: FW: Discontinuation of prepaid broadband services and refund of balance amount



number 6 - very good



Now the search will begin for which Director of your "esteemed" Company I can send this to!

----- Original Message -----

From: customer service

To: [protected]@cebex.in

Sent: Saturday, August 22, 2009 4:47 PM

Subject: FW: FW: FW: Discontinuation of prepaid broadband services and refund of balance amount






Dear Customer,



We regret the inconvenience caused to you.



With reference to your mail we would like to inform you that the balance amount cannot be refund to you and there is no security deposit and for any further assistance we kinldy request you to revert us to do the needful.



Assuring you of our best services all the time.



For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you



Warm Regards,



Sarala

Complaint Management Team

TATA Communications Internet Services Ltd








[protected][protected][protected][protected]

From: Cebex Security Systems [mailto:[protected]@cebex.in]
Sent: Saturday, August 22, 2009 12:46 PM
To: CUSTOMER SERVICE
Cc: internal cebex
Subject: Re: FW: FW: Discontinuation of prepaid broadband services and refund of balance amount

This is my 5th mail saying the same thing! And your 5th Automated irrelevant response.



Keep them coming! Some newspaper somewhere is going to enjoy printing this whole thread!



Rohit Chabria







----- Original Message -----

From: CUSTOMER SERVICE

To: [protected]@cebex.in

Sent: Friday, August 21, 2009 7:18 PM

Subject: FW: FW: FW: Discontinuation of prepaid broadband services and refund of balance amount



Dear Mr. Chabria,

We regret the inconvenience caused to you.

We have been trying to call you on. [protected].dated 21-AUG-2009 for refund.

First and foremost we would like to thank you for allowing us to be of service to you and the time you have spent to provide us your valuable feedback.

Your satisfaction is our greatest reward. We will strive to keep up with your expectations.

Since we were unable to contact you we would like to inform you that as your account is prepaid account we do not process any refund.

Hope the above information is useful to you.



For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you



We will be delighted to assist you.



Warm Regards,



Mrudula,

Customer Service,

TATA Communications Internet Services Ltd




[protected][protected][protected][protected]

From: Cebex Security Systems [mailto:[protected]@cebex.in]
Sent: Friday, August 21, 2009 1:51 PM
To: customerservice
Cc: internal cebex
Subject: Re: FW: Discontinuation of prepaid broadband services and refund of balance amount



Please read my mail below - AGAIN - Keep replying me in this fashion, and I will have a field day with this when I post it all over the internet.

Your mail below says you tried calling on 23rd August. We are still on 21st Aug. So, er, which year are you referring to, may I ask?

My personal mobile number is 98922 XXXXX. Do call. This should be fun. - Rohit



Dear SANDHYA / Grace,



You have sent across a pre-formatted regret letter without even bothering to read my complaint. AGAIN - Kindly ensure it is forwarded to the floor supervisor Srikanth.



Didn't you bother READING what I wrote? Where have I asked you for a validity extension?



All I asked for was a refund.



If you cannot give me the same, please have the decency to state the following at least:



"Dear Mr. Chabria,

We agree that your Internet Service was not available to you from Aug 6th onwards for about 10 days or more. However, we are not in a position to refund your money which you requested after cancelling your account, despite this."



That shouldn't be too tough, right?



Hopefully, you will be competent enough to explore my case before sending me irrelevant replies like the one below.



Rohit Chabria

----- Original Message -----

From: customerservice

To: [protected]@cebex.in

Sent: Friday, August 21, 2009 1:23 PM

Subject: FW: FW: Discontinuation of prepaid broadband services and refund of balance amount





Dear Customer

We regret the inconvenience caused to you

We have been trying to call you on [protected] on (23rd Aug, 2009 ??????)

to understand the complaint regarding refund.

Since we were unable to contact you we would like to inform you that as a prepaid customer there is no refund as there will be no security deposit amount collected from customer.

Request you to kindly provide your alternate contact number and convenient time for us to for further assistance

Assuring you of our best services at all times

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

Sandhya,

Customer Service,

TATA Communications Internet Service Limited


[protected][protected][protected][protected]

From: Cebex Security Systems [mailto:[protected]@cebex.in]
Sent: Thursday, August 20, 2009 3:50 PM
To: customer service
Cc: internal cebex
Subject: Re: Discontinuation of prepaid broadband services and refund of balance amount



Dear Grace,



You have sent across a pre-formatted regret letter without even bothering to read my complaint. AGAIN - Kindly ensure it is forwarded to the floor supervisor Srikanth.



Didn't you bother READING what I wrote? Where have I asked you for a validity extension?



All I asked for was a refund.



If you cannot give me the same, please have the decency to state the following at least:



"Dear Mr. Chabria,

We agree that your Internet Service was not available to you from Aug 6th onwards for about 10 days or more. However, we are not in a position to refund your money which you requested after cancelling your account, despite this."



That shouldn't be too tough, right?



Hopefully, you will be competent enough to explore my case before sending me irrelevant replies like the one below.



Rohit Chabria









----- Original Message -----

From: customer service

To: [protected]@cebex.in

Sent: Thursday, August 20, 2009 3:32 PM

Subject: FW: Discontinuation of prepaid broadband services and refund of balance amount







Dear Mr. Chabria,



We regret the inconvenience caused to you.



We have noted your request for validity extension. We would like to inform you that our system has been upgraded in such a way, that based on your complaint/complaints registered with us, you will be given validity extension, if you are eligible for and the same will be updated in your account.



We would like to inform you that as a prepaid customer there is no refund as there will be no security deposit amount collected from customer.



If you require any further assistance please get back to us to do the needful.



Looking forward for your valuable association with us



For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.



Warm Regards,



Grace,

Complaint Management Team,

TATA Communications Internet Services Ltd.






[protected][protected][protected][protected]

From: Cebex Security Systems [mailto:[protected]@cebex.in]
Sent: Wednesday, August 19, 2009 6:45 PM
To: customer service
Cc: internal cebex
Subject: Re: Discontinuation of prepaid broadband services and refund of balance amount



Kind Attn: Srikanth (Floor Supervisor)



Further to our conversation - I would like to document what we discussed:

I am shocked and appalled at the cavalier attitude of a Company with your name (Tata), which basically expects me to simply 'resume' services now that you guys have apparently got the connection going, after 12 DAYS!
As my records will clearly indicate, we have faced SCORES of downtimes over the past few months - 10 days continuous downtime from 6th August completely taking the cake
Your no refund policy is absolutely unbelievable - even to a client to whom you have failed to provide the most basic service for 10 continuous days
If despite all this, you do not believe in a refund policy - that is fine - please keep the money - your Company will need it more need it more than I do. Kindly reply to this email accepting that despite any amount of downtimes during this year and service being down for 10 days starting Aug 6th 2009, your Company will not refund my balance money deposited with you
I will then seek necessary recourse with your directors and / or other agencies as I deem fit.



Thanks for your time.



Regards,



Rohit Chabria

(98922 XXXXX)



PS - Thank you for your suggestion, but I refuse to take compensation in any other goods an services you offer - as that is a compromise I will make for your incompetence, and that is not acceptable to me.







----- Original Message -----

From: customer service

To: [protected]@cebex.in

Sent: Wednesday, August 19, 2009 5:47 PM

Subject: FW: Discontinuation of prepaid broadband services and refund of balance amount







Dear Mr. Chabria,



We are obliged to have you as a privileged customer.



We have been trying to call you on [protected] on dated on 19-AUG-2009 to understand the complaint given by you.



Since we were unable to contact you we would like to inform you that there is no deactivation procedure for the prepaid account. You may use the account till it expires and further do not renew your account. After the grace period of 30 days your account will be deactivated. In this regard, we would like to inform you that the balance amount cannot be refund to you and there is no security deposit. You may submit the router or the equipment in the nearest VSNL office. Kindly note the given below the nearest VSNL address.



Address:

Tata Communications, Satelite Silver, 3rd Flr, Mittal Estate, Andheri-Kurla Road, Andheri (E), Mumbai - 400059

Phone:[protected]



However if you are referring to any connectivity concern we request to kindly revert back to us so that we can do the needful for you.



Assuring you of our best services all the time



For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you



Warm Regards,



Vahab

Customer Service,

TATA Communications Internet Services Ltd.




[protected][protected][protected][protected]

From: Cebex Security Systems [mailto:[protected]@cebex.in]
Sent: Wednesday, 19, August, 2009 11:10 AM
To: [protected]@tatacommunications.com
Subject: Discontinuation of prepaid broadband services and refund of balance amount



Date: August 19, 2009











To,

Tata Indicom

Mumbai











Dear Sir/Madam,









Re: Discontinuation of prepaid broadband services

And refund of balance amount



Ref: Email id:[protected]@vsnl.net







This is with reference to the above mentioned email id. We have been using your prepaid Broadband Service for a while now. While we have noticed sever downtime issues for many hours repeatedly, the last episode was too difficult to tolerate!



The internet connection had been down for over 10 days and no action had been taken for the same. Hence, we have decided to discontinue your service.



We would like to bring to your notice that the prepaid amount for three months is due with you so please refund the due amount to us at the earliest due to said deficiency in service.



We reserve the right to recourse in consumer court should the said amount not be refunded or if we don’t hear from you on this matter within reasonable time from receipt of this letter


Yours sincerely

For Cebex security Systems


Rohit Chabria

Hi

I am Photon+ user and my account no is[protected] , the telephone no is [protected].

I have recently taken the Photon+ connection. The speed is very good ,but bad part is that, these guys don't have any customer care.

If you call to their no they will be just forwarding your calls and no body knows who is the person incharge.

The problem started on 2nd of Sept , when my connection was deactivated without any notice.
I came to know about the deactivation when I called up customercare. I was not feeling well on that day still I went to the nearby Tata Indicom [Sai Teja communictaions,Chanda Nagar] shop and given the verification documents as requested by the customer care. The shop fellow also told that the connection will be restored in 30 min, but nothing has been done till now.
When I tried to log a complaint through site , the site was not accepting my complaint.

But still the conection is not being restored ...

Shivanand

It is again very embarrassing movement when the customer executive cut down my call which I done at around 10:55 am today, she took 5 minutes to take the details and she is saying that i don't have any Fsecure purchased from Tataindicom. What the training they have ? How could they give me support if they could not understand my problem ? First of all they all are south indian who can't under stand Hindi or English ? What the services are you giving ?
One Customer Exe. just listen and opened my complaint in 1 minute but unfortunately connection was disconnect [off course it is Tata phone] when again i make a call other representative received the phone after wasting my 10 minutes, she wants to tell me story that I dont have Fsecure because it is not in my bill surprising if i purchased on 12th it should be on my next bill?
And What the hell she wants to do with billing ? I have a complaint launched on 13th July I want to know the status for that only why she is doing the spy work ?
If you want to check the record please do at your end and give the solution or tell me i should purchase Virus scanner from other party.

I am using the F secure before also it was working fine buy when i renew it in June it installed accepted the key buy not registered. I made the complaint no action was taken. Then i got the mail with new key on 12 July as it was auto renewal even with that key it does not work. I make a complaint to customer care again by phone and by mail.

Till date nothing has been done and viruses are attacking on my PC

I know this is the quality of TATA services but after 4 months somebody should listen !

my tata indicom phone is [protected].i purchased this number on 11 or 12 aug .its a prepaid number and i purchased for 100 ruppes.i deposited all the documents ( photograph,photo id with permanent address and a refrence number)they demanded.i used the services for few days and suddenly my number was deactivated .i was out of station on 20 and i got a call from the person from tataindicom that he needs the refrence number.he was very rude so i did not give him the refrence number.after 2 days i cme back and gave the refrence number once again to the tataindicom employee.but my services were deactivated.he told that the services will be activated with in 24 hours howeverfor the next seven days the services were not activated on 8th days i went to the tataindicom showroom and returned the sim.i got a call from tataindicom chandigarh from sanjeev he told that the sim has not been activated.but the matter will be resolved out.after two days i got a call from manish and he took the details about what had ahppened he said the same thing that the matter will beresolved out and i told him that the sim is with the dealer.i mailed to tataindicom repaetedly.and then i had a word with mr sunny he also told me the same thing that it will be resolved however till now(3 sep 2009) i dont have the sim and did not get any call from the dealer or any body.my loss is i purchased the tataindicom phone for 1450 ,my wife purchased the tataindicom phone for 2000 and she has a postpaid connection for which she is paying the rent of 450 per month.she purchased the paln as she has 2000 minutes of std with my prepaid number free every month.but that service is not being used by us as she is calling me on my other number for which the call rates are 1 rupee per minutes.i am fed up of going to tataindicom store and talking to the exexcutives over the phone .hope the matter will be resolved and i will get the compensation for it.

all teh emails are attached


On 01-Aug-09, at 4:11 PM, Sanjeev Singh wrote:

This is in reference to my earlier communication regarding my blackberry phone, Its been a very long time I have not received any reply or update. It is almost three months, if Tata tele services is unable to provide phone, please let me know about it, so that I can explore other options.

Looking forward to hear from you.

Sanjeev

__________________________________
Sanjeev Singh, Ph.D.
Institute of Informatics & Communication
University of Delhi South Campus
Benito Juarez Road
New Delhi - 110021
http://www.iic.ac.in
sanjeev.[protected]@gmail.com







On 14-May-09, at 2:06 PM, blackberry.[protected]@tataindicom.blackberry.com wrote:

Sir,
This is inform you that here new device mean fresh swap device that we will give u after payment of Rs 5000 . Plz don't confuse and for any clarification plz revert me .
Hope your kind co-ordination & co-operation.

Regards
Chetan kumar
Sent from my BlackBerry® smartphone from Tata Indicom

-----Original Message-----
From: blackberry.[protected]@tataindicom.blackberry.com

Date: Thu, 14 May 2009 07:58:43
To: Sanjeev Singh<[protected]@south.du.ac.in>
Cc: <Delhi.[protected]@tatatel.co.in>; <sanjeev.[protected]@gmail.com>; Gaurav Mittal<gaurav.[protected]@wipro.com>
Subject: Re: Visit at TVH for Blackberry Phone !


Sir,
Due to observation of blackberry it is found liquid damaged.So, sir this come at non-warranty due to this you will have to pay Rs.5000 and u will get a new device.

Regards
Chetan kumar
(Blackberry engineer)
------Original Message------
From: Sanjeev Singh
To: blackberry.[protected]@tataindicom.blackberry.com
Cc: Delhi.[protected]@tatatel.co.in
Cc: sanjeev.[protected]@gmail.com
Sent: May 14, 2009 1:18 PM
Subject: Visit at TVH for Blackberry Phone !

This is with reference to my meeting with Mr. Chetan at TVH regarding my Blackberry phone problem, I was told that the phone is damaged due to water, thouh the phone is working is all respect except the brightness of the screen is very low, in daylight I can read clearly on the screen. I would like to know further, what would be the course of action.

Looking forward to hear from you soon.

Sanjeev

Sent from my BlackBerry® smartphone from Tata Indicom

Sir,
I have received a msg that I have won 250,000,00 pounds on (shell) INT'L mobile draw UK 2009 to claim send name, no&address to Dr.Richard via e.mail spdcnets09live.com.So plz veriry this thing to my no.[protected] or tomy E.ID.thanks....

R/Sir,

I have USB Dongle of Tata Indicom for Accessing Internet on my Laptop, but it is not working from last 20 days. I register complaint several time on TATA Indicom Customer Care. Some of the details of complaint registered are as follows -

1. docket no.[protected]
2. docket no.[protected]
3. docket no.[protected]

I have to work on internet frequently for my thesis purpose and it is very urgent as my exams are coming next month. Because of this I am facing huge problems and it is very frustrating and irritating and effects a lot on my studies. Please help me.

Thanks
Dinesh Goel
C/o Priyanka Goyal
46 UA, Radhika Cottege, Jawahar Nagar,
Near McDonalds, Kamla Nagar,
New Delhi - 110007

I have purchase a data card ([protected]) from Sky Com Services, Baner On Dated 18/04/09, After 4 month is giving 721 error. To know about this I just had called to Cust care 1st time he said to me that there is no balance so I had done recharge with Rs. 801.00 . 2nd time I got reply there is minus balance on main account, so I recharged with Rs. 10.00. after theses processes while my card was showing the error 721, again I called to cust care. Now I got the reply your documents are invalid. Than on dated 25th August, I have the fresh documents (Passport and PAN card Color Photo Copy) to Tata shop (SKY COM). Until my no. is not activated. While I call to cust care, I get reply please contact to Reseller, and while I contact to reseller, I get reply please contact customer care.

Now again I have call to cust care now (28th) I got a new reply problem will be shorted till 2nd Sept.

I was using a tata indicom postpaid connection from karnataka circle before 4 months and the no. was [protected].
I surrendered the same connection on 30th april, 09. They have promised me to return the security deposit of Rs. 1500 within 55 days of surrendering the connection which i havent received yet. I raised a complaint with tata indicom customer care so many times, but they are not responding me properly.
So please look into my genuine problem.

I have taken Tata indicom Broadband connection on July 3rd 2009. From the day of connection given we have started facing these connectivity problem. We always call customer services. Their repeated words are nothing but 'Server is down' 'The problem will be resolved in 6 working hrs'. Whenever we raise a complaint we have to wait minimum 6hrs literally. But after couple of hours the same thing happens again. We so tired of calling these customer services again and again. Recently I have requested them to cancel this connection.
They charge like anything and we have to pay our monthly charges 1 month in advance and the service is not at all fine..

In fact I'm so frustrated about this service and I don't know where to complaint . I was escalated this issues to higher end officers but no use at all. They have to be warned or punished with penalty of something that would be good...

Respected Sir/ Madam

My name is Praful Gorakh Kamble, I want Tata Indicom Landline.. for that i call Mr. Vaibhav (Tata Indicom Branch Manager MHA026AY0005) on 09/08/2009. he Gave me all the deatils about plan, then he send his executive Mr.Sunil Shinde ( Parent ID 6AY0005 ) for collect the cash and document's.
Mr. Sunil Came my house and on 10/08/2009, i give him document's and cash Rs.900/- (Recipt. No. 2774040)
he gave me the Landline No. is[protected] ...
Then after 2 days Varification done at my home, but in varification the model no. 800.. and i didn't want that because i demand that
i want model 340 or 345.. and this was known Mr. Vaibhav and Mr.sunil also..
After that Mr. Vhibhav demand me extra 300/- Rs for the model 340 or 345...
I paid Rs. 300/- to Mr. Sunil Then he gave me the (Recipt no.[protected]
After That Mr. Vaibhat Didn't Pick up my Phone...till today...
And Mr. Sunil didn't know any information...
What i Do...
Because i Apply Tata Indicom Land line on 10th August 2009.. and today is the 23rd August 2009
14 days Over...
I spend Rs 1300/- but I recieve Only Landline number... not the instrument ... not any clarification ...or not any commnication..

You Give me Any Justice...

Thank You

Form
Praful
[protected] / [protected]