[Resolved]  TATA Indicom Photon Plus — No Customer Service

photon + work only one USB port. if i connect other usb port its not working. please suggest

network is very bad iam getting 50prcent network plz take care

TATA Indicom Photon Plus - Nobidy should buy and waste his money on such a useless product. I was using Photon Whiz and was offered high speed broadband like if I upgraded to Photon Plus. When opted first salvo fired was that I can select only higher plan than existing. Second was that it will continue to work all India roaming as usual but when I travelled to other places where there is CDMA network (not HSIA) it gives error 678 - remote computer did not respond. Had made more than 100 calls to their toll free no., escalated to their nodal officers too but in vain. Nobody tells about escalation procedure. They automatically close all the complaints. Now I don't what to do?

Recommend nobody should go for it rather opt for BSNL 3G

photon plus — Excess Billing

I had taken Tata Photon plus on 4th April 2009 which got activated on 6th April 2009.
I have been told by the sales person that its an Unlimted Plan (1250 Plan).
After using till 21st April 2009, I came to know that it's not working, so I called Customer Care on 22nd April. The executive told me that it has been blocked.

I asked her why it has been blocked then the representative told me that I reached the maximum limit. I said her its an unlimited plan so what is maximum limit?
Executive told me that the plan has an upper limit of 15 GB/month (Now, I need to seriously change the OXford dictionary meaning o[censored]NLIMITED). I told her the sales personal cheated me and he did not informed me anything like that. She took complaint and after that I got several calls from the executives of tata indicom.

Later they sent people to my home who was not clear about the plan and its details. In few months they sent 2 people to my office address and there they tried to even bargain from me on bill (the executive said me to pay atleast half of the bill). When I refused and said send me the correct bill and I will pay the money he said ok and disconnected.

Now after so many months, I got an legal notice on behalf of tata indicomm saying that the bill of Rs[protected]+ +Interest Rs 2000+ +FEE Rs 1500) to be paid in 7 days or to face legal action.

Now I have few questions which I am asking always from the executives of the tata indicomm:

1: Why my device got blocked?
2: Executive says device gets blocked when we reach upper limit, so in that case my
device got blocked when I reached the upper limit. So why I am charged so much?
3: Executive agreed that their is fault in system and the bill is wrong. Then why so many
calls and bargaining and then this legal notice?
4: I contacted customer care multiple times and now they say they do not have any
record. I have when such number 66090. What about other details? Got one more
complaint number: 76274.

Pathetic experience with Tata Indicom.

Dear sir,

I have photon+ devise.My account number[protected]. My account & usage details. I forgot my user IDs password. plz reset my password.

Regards,
Badarinarayana G.N

Hi,
Kindly Call [protected]...or you can send e-mails at sandip.[protected]@tatatel.co.in

Dammm..tata Indicom Photon is a crap...it doesn't worth even a single penny... it doesnt work properly even for a minute...

my photon plus No is [protected] and my problem is net speed access 4.61 kbps only is very slow please solve my problem for further using the tata indicom photon plus and my contact no is [protected]

dat's true tata photon plus is the worst internet connection ever. they provide horrible bills, worst speed and blah, blah. it's just wastage of money

I am undergoing a pathetic experience with Tata Indicom. Due to the poorest customer service and network connectivity, I applied for a closure of the connection (over phone) within 6 months from the time I took the connection and then sent letters to them. They never bothered to close the connection and gave me an official closure.

Sent many letters to them no response.. they continued billing me for more than 3 months, even after I applied for connection closure.

Now they are torturing me to pay the bill for none of my fault. it would be helpful, if some one could help me how to hanlde this situation.

I am looking at the right person in Tata Photon to speak and escalate the issue. I am unable to reach any one there.. .except the customer care (don't care) officers on phone.

you mail me your suggestions to my above mail id. thanks.

Dear sir, mam
my tata photan no is [protected]
main ye faridabad se liya hai
to bill kab pay karna hoga plz info
my email add [protected]@gmail.com


thanks

I had the same problem with customer service numbers where no one seemed to give me the right number.

Hi,

My self Kishan Singh i live in Noida. I have tata photon + connection . I m going to Devprayag (Rishikesh)
Distt Tehri Garhwal Uttaranchal Pradesh . What i m use this Broad band connection in my town,

Please advice me it's very Urgent, My Cell No is [protected]

Thanks.
With Best Regards,

Kishan

TATA Indicom Photon Plus — product is defected

dear sir

we purchased the tata indicom photon plus

we complied 2-3 times to tata indicom customer care number

but still they are not replying for that

I totally agree with you that there customer service is totally pathetic, i called in there customer service which they say is toll free WHICH IS A TOTAL LIE, i spoke to some gajanan, he told me my services are deactivated as my cheque amount has gone to some other a/c and the services can't be activated, on top of it he told me i am a liar and not giving correct information. i am highly disappointed with the services. i am planning to throw the photon ASAP.

my Tata indicom Photon + is locked on just very next day of Activation . its very very ubnfortunate . its agianst the terms and conditions of consumer forum .

Gurjeet Saini
[protected]

I took photon plus on 30th november 2009... They told dat they will cal to me and they will tell the account number by which we can login into the website. They gave dat number but while creating account i am getting problem every time dat "Server is busy". How to know my bill???? Can anyone suggest me an idea. Is there any other way to know the bill??????

I installed the photon plus and was working fine. After some hours, I am unable to connect the internet.

Massage comes "no device connected".

I have checked in my computer, the access manager drive showing.

Pls rectify the issue.

Tata indicom is not have valid systems to work. I agree and same experience is with me. I have puchase recently launched PHOTON PLUS PREPAID, however, from second day it is not working showing error in connection. My days are counted for validility of package and the network or any other problem should be entered in system. There is customer servicces for photon. The download and upload meter is faulty. Speed is not depends on the network signals but time also. The supprotive software for signals is faulty. I you download any net meter the actal speed at my location is 84 kbps which is extact opposit to 3.1 Mbps. Looking at complaints I have purchased prepaid. but the case is same- TATAINDICOM. TRAI should note any warn the companies for this kind of malpractices.

Really very Wrost services from TATA Indicomm...
Fully agreed, I also suffered same in Wired Broadband connection now
have taken a Photon Plus connection about fifteen days ago and till date it is no put to working condition despite my repeated contact to thero local executive as well as a called up their office