[Resolved]  Tata Indicom Vdata Card — HUGE BILL AMOUNT

Customer Care
Tata Indicom
New Delhi.

SUB : HUGE BILL AMOUNT OF Rs.2, 203/-

REF : TATA INDICOM NO. [protected]

I have received a Bill from Tata Indicom bearing No.[protected] dated 22/11/2007 for Rs.2, 203/-. It was my first bill and I was shocked to receive such a huge bill particularly when I opted for a low Tariff Plan of "Value 325 VData Plan". I opted for this Plan due to one more reason. While taking the VData Card from their Delhi Office, the Executive who explained me about the plan, mentioned that I will get 1800 minutes of free usage. He also mentioned that additional charges will be there after 1800 minutes of free usage is over i.e. from 8.00 Pm – 12.00 it is 50 paise, and 12 to 8 a.m. it is 25 paise.

He made an impression to me that after free usage of 30 hours, I will get additional bills @ 50 paise per hour from 8-12 and @ 25 paise per hour from 12-8 ! He should have mentioned it as from 8 - 12 - 50 paise per minute and from 12-8 it is 25 paise per minute. When I realized this, my connection has been disconnected by them.

I had written several emails after getting my 1st bill requesting them cancel the my bill of Rs.2, 203/- and issuance of a new bill according to my usage plus my monthly rental of the Plan I opted for.

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One more mail I had sent to them and their reply given below :-

This is in furtherance of my email of today followed by our telephonic talk vide which I had explained you about the wrong information I had got while taking the V-Data Card from your Delhi branch office. As it was around 7.00 P.M. in the evening when I reached the said office when all were in a hurry and the Security Guard over there was virtually kicking out who ever tried to enter the help desk of Executives who sits inside the office. After some wait, an Executive, Amit come out of his cabin and when I asked about the plans he showed me the V-Data Card sample and immediately write down something on a piece of paper and gone. (Copy enclosed for your reference. Please note the circle with black pen where he did not mentioned 'minute' due to which all these misunderstandings arisen) After some more wait, he again came back and asked me to make the payment of V-Data Card. I had immediately paid an amount of Rs.2980/- as Security Deposit for the said Card.

One more incident I would like to inform you that while taking the connection the concerned Execute had put a wrong Mobile No. [protected] on my Application Form. After that it took 10 days for verification. After some days when my connection has been disconnected I called the helpline number when they asked me to resubmit my verification papers. After much enquiry it has been found that my number was not [protected] and it is now [protected].
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Their reply

Dear Mr.Mathew,

This is with reference to your email dated 07/12/2007 about your Tata Indicom number.

We regret the inconvenience caused to you. And will ensure that necessary action is taken to prevent the same.

We would like to inform that your request regarding wrong information be the agency executive is under process. The docket number for the same is 96193923.

We shall confirm the status once the activity gets completed.

Should you require any further assistance, you can call us at 121 or write at customercare.[protected]@tatatel.co.in

Thanks and Regards,
Customer Care

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After getting the above email promising me to take action on my complaint, they did not respond to my many mails sent to them.

I now look forward for a complete waiver of the huge bill sent to me, which has happened due to wrong information I got from their executive only. I also look forward for continuing their V-Data connection provided by them almost 5 months back and disconnected by them after usage of only 13 days.

Regards,

T. K. MATHEW