TATA Indicom Walky — Instrument not replace

Address:Jaipur, Rajasthan

Dear Sir,

I have a Tata indicom Walky prepaid No.[protected]since services start in Jaipur at the cost of Rs.3500/.
My problem is this my phone instrument does not have battery backup after replace battery two time now I want to change my phone instrument.
Tata indicom deposit Rs.1000/ as security money for my phone means instrument is the property of Tata indicom and Tata indicom should replace my instrument without any cost.
Today I visit Tata indicom office
Tata Teleservices Ltd
Guman-I, Amrapali Circle, Vaishali Nagar, Jaipur – 302021
gentleman sited on the reception said to me for the change of instrument you have to pay Rs.1300/ how ever for new connection you pay Rs.1000/.

It shows that Tata indicom unnecessarily enjoy my Rs.1000/ free of interest and for new prepaid connection no security money is required.

I requested to you pl arrange to replace my phone instrument earliest possible without any charge or send back my security money than I will pay the money for instrument change.
Thanks and regards,
Rama Kant Sharma
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Yesterday I received one call from Tata indicom customer care No . [protected] at 1.04PM gentleman said I will call back you.
Today I received one miss call from same No. on my mobile and as well as on Walky.
This is the service from Tata Indicom.
They are thinking that one miss call is sufficient for customer satisfaction.
Rama Kant Sharma
Thanks for your reply, but I am sorry to say that when your customer care person give me a miss call on 05/05/11 than why he did not able to contact with me and on 04/05/11 he talk with me and he assured me for call back.

how ever my mobile No. is +91 [protected] .
Rama Kant sharma
Dear Sir,
My other contact No. are [protected] and [protected]
If you want to contact with me pl. call on any of the above Nos.
Rama Kant Sharma

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