Tata Motors / Tata Nano — Over-commitment and Non-payment of Cancellation Refund | |
My wife booked a Tata Nano and after 3 months we got a letter saying that allotment would be in Jan 2001 at the price prevailing at that point in time. This was ceratinly not what we understood when we booked initially. Anyway, we canceled immediately and submitted all the required documents at the Tata Motors dealer. Now it's been more than 30 days since cancellation and no payment received from Tata Motors. Worse still, when we call the Call Center we get no status from the Call Center and after inisiting on a Tata Motors / Nano office phone no. we got two phone numbers which NO ONE picks up even though i have been trying from yesterday evening onward till now (1.00 PM Aug 11). How could Mr. Ratan Tata allow this to happen? I have always sworn by the Tata Group but the current Chairman and his Senior team (esp Tata Motors head) seem hell-bent on dragging the Tata name down to the mud. Obviously, the Tata Group is in serious cash crunch with their Jaguar - Land Rover misadventure which is why freebie offers on Tata Indicon are being thrown in for advance payment alongwith shameful way of holding onto consumer money with schemes like Tata Nano. What a shame, Tatas !!! Was this information helpful? | |
 6 Comments | |
Comments
ditto
Same here. I got a refund checque, with the account number messed up. I had paid via ICICI bank net banking, which meant
a) the refund was to be direct back to the same account, and
b) they should have the right account number because my booking form says so correctly.
Wonder if all these are little ploys to delay parting with the money.
a) the refund was to be direct back to the same account, and
b) they should have the right account number because my booking form says so correctly.
Wonder if all these are little ploys to delay parting with the money.
I had applied for canceelation for the Nano alloted to me on dated 4th July 2009. After the completion of 3 months, inspite of repeated reminder to the ' [protected]@tatamotors.com' I am not receving any communication from Tata. Even Customer Care Executive is not replying on the same. My dealer ASPI Motors, A'bad has also raised hand in this matter. I am expecting reply from Tata Nano on my booking amount Rs.140000+Rs.4000 paid towards the booking of Nano LX. Why Ratan Tata is not taking care of complaints on nano cancellation? After all most of the people who had booked nano are from middle class & lower middle class family. Quick resolution is expected from Mr.Ratan Tata.
from Bharat
from Bharat
I had applied for the nana car and after i had cancelled on 20 of august. My UIN no is[protected] and my cancellation reference no is LZSLA-09234.My dealer auto link(ahmedabad). I had call many times to the c.care no but there is not response from them, answer is only we will forward your request. But when ?. I had not got my refund of rs.120000/-. so send me my refund cheque as soon as possible. My adress is MANISH AJITBHAI SOLANKI 25/A SAURASHTRA SOCIETY AMBAWADI B/H HIRABAUG ELLISBRIDGE AHMEDABAD. MOB IS [protected].
0 minutes ago by Manish Ajitbhai Solanki [send email]
I had applied for the nana car and after i had cancelled on 20 of august. My UIN no is[protected] and my cancellation reference no is LZSLA-09234.My dealer auto link(ahmedabad). I had call many times to the c.care no but there is not response from them, answer is only we will forward your request. But when ?. I had not got my refund of rs.120000/-. so send me my refund cheque as soon as possible. My adress is MANISH AJITBHAI SOLANKI 25/A SAURASHTRA SOCIETY AMBAWADI B/H HIRABAUG ELLISBRIDGE AHMEDABAD. MOB IS [protected].
I had applied for the nana car and after i had cancelled on 20 of august. My UIN no is[protected] and my cancellation reference no is LZSLA-09234.My dealer auto link(ahmedabad). I had call many times to the c.care no but there is not response from them, answer is only we will forward your request. But when ?. I had not got my refund of rs.120000/-. so send me my refund cheque as soon as possible. My adress is MANISH AJITBHAI SOLANKI 25/A SAURASHTRA SOCIETY AMBAWADI B/H HIRABAUG ELLISBRIDGE AHMEDABAD. MOB IS [protected].
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
238
Pending
0
Resolved
125
View all 238 Tata Nano reviews & complaints
1-800-209-7979
20th floor, Tower 2 One Indiabulls Centre, 841, Senapati Bapat Marg, Mumbai, Maharashtra, India - 400013
View all Tata Nano contact information
It seems they are deliberately not refunding the booking amount.