[Resolved]  Tata Photon Plus — very slow speed and bad coustmer care support

Ya man! irritating... got it for an important purpose... but this one just pulled my life...
I wonder how come they boast to give 3.1Mbps... Sometimes it never reaches 30 kbps...

Yeah, I am also experiencing similar experience ... I guess this problem could be area specific ... whatever ...I dont think they deserve the publish those shameless AD about speed

Definitly. its use to be well decent around 50kb/s, now its cries for even 5kb/s.

Tata Photon Plus — low speed and worst customer service

I bought tata photon plus for Rs. 2300 on 10/09/2010 and subscribed for postpaid unlimited internet access plan at Rs 950 per month. The salesman "RAHUL" and "ANAND" from VRITI INFOCOM PVT. LTD. Noida used to call me numerous timeseveryday with mouthwatering schemes "like speed of 3.1 mbps on unlimited download", "money back if not satisfied" etc etc. But once i purchased the device and found the speed to be as low as 0.1 kBps and average 15 kBps , i tried to reach them but they didn't attened my calls or even replied to my emails.

Following so i registed compliants twice at tata customer care but even they also haven't replied to my complaints.

I feel TATA is too busy selling these devices by making fool of innocent customers. Tata photon serices are too worse and salesmen are like jackals.

I advice not to get lured by these photon offers and go for some other service provider. Tata is not the same brand as it used to be. They are just running after money & more money.

Beware of the calls from VRITI INFOCOM PVT LTD.

Tata Photon + — Worst Speed & Service

Buying TATA Photon + is sheer wastage of Money . Downloading speed in day time is many time 30 KBPS . As per Tata photon advertisement the downloading speed is upto 3.1 MBPS When contacted customer care for the same they keep there fingure on word "" upto 3.1 mbps" .However they don’t hesitate to say "sorry " on any complaint . I think there sorry is complete meaning less.
also they can write the mail that your issue is resolved irrespective of fact that your problem is not solved or your query is not answered properly
My Feedbacks
1) Worst Performance
2) Worst customer care
3) Don’t have any automated option with which you can judge the speed
I sincerely advise others don’t buy Tata photon
even if any one give you free device then also don’t subscribe.
I am sincerely not expecting such quality service from Tata Group

I totally agree. I also took connection 1 month back and have been facing the issue of low speed.
I using the connection on Kundalahalli area of Bangalore and the speed is somewhere between 60 KBPS-400 KBPS.

In Adds they market 3.1 MBPS Marketing executive will say 400 KBPS avg and technician will say only 200 KBPS Aug speed.

This is the worst service i have ever seen.

I feel so cheated by a company like TATA.

HRJ

Hello Sir,
my photon speed is very low.some times it disconnects...so call me urgent and plzzzzzzz solution this problem...my mobile number is[protected],[protected]
my [protected]@yahoo.com


thanks...

Efficiency of Tata Indicom ???????????

This is with respect to your earlier mail ( Tata Indicoms) & my reply on the same on 10th Dec-10. You have asked me to provide the details of my Account No., Contact details, but till date nothing has heard from your side.

Of course I am aware that your reply is always in form of copy paste nature.
Even now I have seen that I you people are so accustomed with this sort of complaints that, You are only changing the name of Person in while making the reply for his complaints.

Regards
Nikhil A. Ghonge
Photon No. [protected]

Tata Photon Plus — Worst Speed and Service

Hi,

I purchased the Tata Photon+ device on 22nd Sept 2010 with plan Unlimited [protected]@950 with "3.1 Mbps" speed. I got the max 1.5mbps speed for 1st 10-12 days only. After that, still yet i didn't get speed more than 200-300 kbps.
I was called to customer care at that time & they told me that, have some server issues in pune and our technical people will resolve the issue by 15Nov. After 15th Nov i was called back, again they told me that will take much more time to resolve & will surely resolved by 30th Nov.
I was totally frustrate, Again i called back & got same reply, they promised me without fail will resolve by 15 Dec. But still not yet resolved it.

I will never make a mistake of buying Tata Photon Plus.... :-(

See the attachment of current speed of photon+ that i got.


Thanks,
Deepak.

..hi..
I am Rebajit Sarma of Dibrugarh, Assam . I have a Tata Photon + connection with Account Number[protected] having unlimited downloading facilities. I pay the monthly bills at due time. But now a days it becomes tedious for me to use this internet facility because it is more worst to use now then GPRS facility.So i request you to do some thing towards improvement of the worst service of Tata Photon +

i took the tata photon plus on june 1st
i am not able to get speed more than 0.01mbps downspeeeed

when i was tried to contact customer care, no use with them
so what should i do?
how to disconnect the connection


photon No.[protected]
m.[protected]@gmail.com

Tata Photon Plus — speed too slow

i was using ta ta photon plus for last 4 month i am pointed about the services its to bad too slow ,
i want to disconnect my connection if my was not been solved soon , ta ta photo engineer did nothing i made the complaint but without my problem been solved they email me and said Ur has been solved ..what the hell this happening yr its too much now .

NAME : RAJEEV KUMAR
TATA PHOTON NO IS :[protected]
DHARMSHALA 176215
H.P

Dear Mr. Kumar,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number[protected] has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

same problem here as well... Internet conectivity is too bad.. My Account number is [protected]...

same problem i too facing here.Its terribly slow, its eating all my times.And a bad customer care support. they are not giving the solution over this.