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[Resolved]  Tata Photon Whiz — Poor connectivity and customer care

hi...i have been using tata photon whiz ([protected])for the past 3 weeks and have made 2 complaints alresdy. the complaint no is[protected],[protected]. The problem is that i'm not able to connect to net. The problem was rectified and closed but it repeats every week. These people don't even offer proper customer care services. I call on to 121 using my dads tata mobile....no person attends the complaint ...if he attends by pure luck ...the line gets disconnected as soon as possible....u repeat the process think that some network problem....but all the effort are in vain and finally u give up. Next day u may have some connectivity customer care calls u (if by chance u r sucessful at registering ur complaint) and asks if the net is working right now....u say YES the complaint closes and thats it.......Seriously I am fed up....today i have been trying my best to use net for the past 3 hrs but in vain....the net is connected but there is no data transfer.....link speed of 2Kbps....its ridiculous....i thought TATA is the only ethical company...but now i understand it's only the brand image the had developed duriong the last 5 decades....but not able to match it up.....

Sanketh gupta
[protected]
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  12 CommentsShareTweet

Comments

Tata Docomo — hopeless service

AT TIME OF TAKING SIM I SUBMITTED ALL DOCUMENTS BUT YET THEY AGAIN DEMANDED FOR THE SAME AND I ASKED THEM HOW COME THEY ACTIVATED MY SERVICE WITHOUT MY DOCUMENTS. AFTER THAT THEY ITS OK BUT 15 TO 16 DAYS DISCONNECTED MY OUTGOINGS AND THEN I HAD TO SUBMIT DOCUMENTS. I COMPLAINED BUT I THINK THEY ARE NOT CONCERNED ABOUT CONSUMER PROBLEM.
in the morning I received an sms on my docomo that we can recharge docomo online
without any extra fees or payment gateway. yaa its true www.babuchak.com is
marvellous. It also provides daily prizes to be won worth Rs.30, 000 daily just
to recharge our mobiles.

we want such sites like www.babuchak.com

& it also has a very good scheme to win mobile phones at rs.10 only.

Now in the market there are 2 players to recharge tata-docomo online

1. www.babuchak.com (Free of cost)

2. www.ezrecharge.in (takes Rs.6 for recharging Rs.100 & takes Rs.18 extra if you recharge your cell in night)

I think www.babuchak.com is the right choice without any extra fees & it also has a 24hrs call-center

Tata Docomo — HOPELESS SERVICES IN CHHATTISGARH

ITS STRANGE COMPANY LIKE TATA S STILL WORKING IN DISORGANIZED WAY. I APPLIED FOR MY POST PAID CONNECTION ([protected]) ON AUGUST 2009.
THEY TOOK 60 DAYS FOR VERIFY MY ADDRESS. (THATS BREAK ALL RECORDS SET MY OUR VERY OWN BSNL )


I HAVE BEEN PAYING MY BILLS SINCE THEN AND YESTERDAY[protected] .THEY DISCONTINUED MY SERVICES AND THE REASON THEY GAVE ME IS AGAIN MY ADDRESS VERIFICATION.
RIDICULOUS !!!!
I AM GETTING MY BILLS REGULARLY AND PAYING THEM ON REGULAR BASIS.

i HEREBY URGE EVERYBODY TO STAY AWAY FROM DOCOMO.
I need the puk no please help me [protected]


seud me sms tata no... [protected]




vinay kumar
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hi...
i need full error code details about pothon wizh prepaid, and i cant understand what msg given frm u. plz forward to me above all details

tata photon whizz — poor connectivity

dear sir,

my no is [protected] named dheeraj soni. mostly with your connection my computer message computer did not respond . kindly resolved our problem
i...i have been using tata photon whiz [protected] The problem is that i'm not able to open emails These people don't even offer proper customer care services. I call on to 121 using my dads tata mobile...no person attends the complaint. the speed very low
i was trying to contact tata indicom photon customer care people it was taking more than 60 mints then it was disconnecting
i don't see this kind of worst exp with Any other customer care
please don't go for TATA INDICOM PHOTON @ ALLLLLLLLLLLLLLLLL

USELESS PHOTON CUSTOMER CARE
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on 06072010 i have taken mdn ;[protected] but it is not working i complained to dealear but he is not respondig it is very much shockig towards customer services
I had gone for tata photon at Naultha (Panipat, Haryana). It was III week of April, 2010. The message was that in the first month it is unlimited. i had paid rs 1600 or so. I had opted for the scheme of Rs 325 pm.

In May, 2010, i shifted to Kala Amb, HP 173030. I was advised not to bother for change of state because there is no roaming. My son paid for around Rs 375 or so in MUMBAI. This confirms that i had the scheme of rs 325 pm.

in the last week of June, 2010, i paid rs 500 with a feeling that it is more than required and an advance of rs 100 or so will remain in my account. a message has now been sent to me that i am to pay rs 271 mote becausev i am using tata photon unlimited. this is wrong. i never opted for unlimited.

u pl set everything in order otherwise i shall settle your account only once and then I SHALL OPT OUT.

THE DECISION HAS TO BE TAKEN BY U. I am told that i had opted for unlimited in the very beginning and THIS IS WRONG. HOW IS THEN THE PAYMENT OF RS 375 JUSTIFIED ?


Suraj Bhan Kalidhar
The Internet Connectivity on Tata Photon Whiz is extremely poor. I have made complaints to the Customer Care but no remedial action in regard to redressal of my grievance has been made so far. I am fade up for using this hopeless equipments for Internet use. It takes very much time to get opening of site as the speed of Internet is very much poor. Tata is a Internal Brand of Trust of faith but in the market of Telecommunication it has lost if's trust in the market for not listening of complaints of customers. I hope that the Higher Authority will take suomoto cognisance on my this Comment and redressed soon my grievance at the earliest time.


G.A. Khan, City :- RAJNANDGAON (Chattisgarh State)
My Tata Photon Whiz No. is[protected]
I purchased tata photon whiz nearly a year back at a price of rupees 1000/- unlimited usage for three months. When I went to get it recharged for third time I was told to pay rupees 1500/- . Recently got recharged on 4.4.2013. To my utter shock connection was snapped some twelve days ago. I went to inquire about it at least thrice at outlet of tata docomo but the problem persisted, clicked on customer care and complaint on line. Contacted cutomer care on phone on toll free number. The response is very very poor. I feel cheated and harassed. My humble submission to Tata Docomo people dealing with this is to immediately solve the problem and extend the connection free of charge for the no. of days I am denied its usage to restore faith in tata docomo whiz services. MY NO. OF TATA DOCOMO WHIZ IS [protected] AND CONTACT NO.IS [protected]. Thanks.

Dated 18.06.2013
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