Show menu
Close
FAQ FAQ Categories Categories Sign in Sign in
Close
ADVERTISEMENT

[Resolved]  Tata Sky — Customer Service

For the last 5 days I have been trying to speak to their customer service team however, everytime you select an option in the IVR, the call gets transferred to a promo tape. It plays continuously. I am absolutely disgusted!! Pray, can anyone tell me, how does one get through to them????
Was this information helpful?
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  29 CommentsShareTweet

Comments

I wished to watch a showcase movie at night, and i called up for registration. Customer care rep. asked me to send it through sms, which i did, bcoz of system upgradation. In reply I was asked to again contact customer care by phone. The representative asked me to wait for 2 hrs. I insisted that they shd have informed me about this thorugh their alert sytem and wanted to peak to their superior. Their superior was not even in a position to take a complain for this and kept the phone unanswered after speaking to me for a while. I again called up and spoke to Daniel John, special desk, superior, who also did the same thing and at the most helped me to give the helpdesk e-mail id to send a mail.

At that point of time i wanted to disconnect my subscription and get my as on date balance back but he said that it was not possible as per their policy.

Moral of the story : Once you subscribe to Tata Sky you are their, akind of employees, to work as per their policies.

Thanks to TATA SKYYYYYYY!!!
I had bought a Rs. 350 package and was told that I would get the Zoom, NDTV Good Times and Bindass in the following package. I had also checked the pamphlet which is given to the Customers during the purchase. However 2 months later the Channel got locked and on calling the C Care they said that it was only an offer. It is frustating to deal with such cases.

I spoke to Sanjeev in the Hyd office and he is a TL he informed that it is all a paid channel.

This is the most embarassing thing to happen.
dear sir/madam,
i bought a new connection of tata sky, i told them south jumbo pack but they activate the super value pack, i want to change the pack
ADVERTISEMENT
I myself had similar experience this week when I ordered for Tata sky connection at Ranchi. After due response a representative was sent by one 'Sri Pankaj' to collect the charges, who left a box here. Nobody turned up to fix the same for 3 days despite reminders. On 4th day a mechanic (Subodh) came to fix it but only do so on his preferences, totally disregarding my requests. As his likings were not acceptable I had to turn him out . Now I have only one of the two choices left. To go on requesting /insisting on sending another person to fix Tata Sky properly, or to return the set/recharge voucher and get the money refunded. This is an indication how the after sales service of such a reputed company is going to be.
I made several calls on 09 Oct 08 to Helpdesk of Tata Sky. There was no one to pick up and answer my query. No Technical support. They proudly announce 24X7 Customer care. Their website crawls and could not register my complaint there.

Tata sky is a utter waste and I request people to evaluate their services before getting into a Tata Trap.
Can i have u r head office address @ hyd
I want to disconnect Ten sports channel what to do?
I had a problem with Tataskyr. The power supply was not coming to the receiver. I tried with my friends Tata sky adopter, that was also not working. I raised a compliant regarding this to Tata sky customer care. I told all the problem to the customer care person. one person came from Tatasky and he told me that the problem with Adopter. But I told I tried with my friends adopter also but it was not working . then that person told me that I will change the adopter next day because we don’t have a stock. I tried to explain his about the problem but he didn’t listen what I was telling. After that I called daily to customer care they were telling the same story raptly. i am waiting for last one week. they charged it when it was not working. My kind advice is don’t go with TATASKY. The service is very poor and if it’s raining you won’t get a signal
Hi,
After sending the complain, again I am getting the sms on my mobile. If i will get again, I will go through legally, because u are not taking care of our complain,

Again I am sending the the detailed complain


I, Srinivas Naidu, "Builder & Electrical" Contractor, till now we don't have any TATASKY dIsh, but still weekly/monthly, I am getting lot's of sms to pay the credit or last day etc., , , already I complain to customer care also till now no rectify still its coming the sms, Due to business and Lots of have Important message Its became disturb to me.

Kindly rectify that who is that existing computer and rectify his correct Phone No. Instead of my mobile Number

My Mobile No.. [protected]

Kindly, rectify


Regards

Srinivas Naidu

off:[protected]
R/Sir
i m a tatasky user.
i have major problem with my digicom.it is 4-8 time change with in two months,
please check your service & solve my problem.



pawan kumar
subscription id is [protected].
contact no is [protected]
add. h.no.1874/6, jawahar colony.
n.i.t.faridabad(haryana)




please solve my problem immediatlly sir.please
hi,
its been a month i bought a connection of tata sky n d set top box suddenly stopped working.
my complain is against the lko branch employee who are very inefficient n irresponsible...its been 3 day i have filed a compliant but no action is being executed, infact now when i m calling them they are ignoring my call.i m very disappointed by the service n want to warn you against the harm they are doing to your brand...
kindly take some action coz people are not taking your service to get such a response.
sachi chaudhary,
lucknow.
subs. id-[protected]
Subscriber ID : [protected]
I have purchased tatasky on 03/01/2010 and deposited Rs. 800/- for minimum package for 6 months. I received mesg to deposit money after 5 months(i.e. on 29/05/2010) and I deposited 800/- on 30/05/2010 while the subscription was upto July 2010. Why its is so??? Your staff Simran n Dimple said its your mistake, The customer has to inform duration of the package. where its written??? plz correct my account.
If some body have addresses of Tata Sky ( not PO Box type) please mail it to me. Tata Sky Ltd is using fraudulent practices and I am intended to file a complaint is consumer court. But none of the helpline receiver is giving me address to send a notice through Registered Post. On POBox registered letters can not be send.

So please mail me their address so that at least other subscribers will be saved from fraudes by the TataSky.

Sanjay Sharma
[protected]
MY NAME IS JASHVANTBHAI N.PATEL
ID-[protected]
PLEASE CANCELLED THE "TEN SPORT" CHANNEL
i m using tata sky service since 2 yrs . now i face a pblm and tatasky not try to solve it .i call tatasky continuosly but there is no response from them . they called that they arrange a call back to you but there is no response . there is no call back from tatasky .

Tata Sky — NON AVAILABILITY OF HELPLINE NUMBERS

I have taken yearly subscription of mega package, NOT ABLE TO VIEW ANY HD CHANNEL AND ENGLISH NEWS CHANNELS.UNABLE TO CONTACT TATA SKY ON HELPLINE NUMBERS.URGENT

Tata Sky — NO RESOLUTION OF COMPLAINT LOGGED 4 DAYS BACK

COMPLAINT NO. HG1F5ZF REGISTERED ON 03rd APRIL BUT TILL DATE NO SUPPORT FROM TATASKY????? WE ARE UNABLE TO VIEW ANY CHANNELS.

Tata Sky — Nobody is resolve and every body misguide

Mr. Tata Sky. My complain is reinstallation of T.Sky.I have lodge a complain on 5th april 2015 till now no response .This is too poor and harass service for customer. my resister no. is [protected]

Tata Sky — no signal except V6 and Jenmini

id no [protected]

NOT ABLE TO VIEW CERTAIN CHANNELS

I have already lodged complaint against them on 5th April 2015. Since then, there technician is visiting to my premises to sort out the issue.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Tata Sky
    Customer Care Service
    Customer satisfaction rating
    39%
    Complaints
    11568
    Pending
    0
    Resolved
    4440
    Tata Sky Address
    Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
    View Full Information
    ADVERTISEMENT