Tata Sky Complaints & Reviews

As per the TATA Sky's scheme prevailing in the month of September 2008, on 30th September 2008, i subscribed for Basic Super Saver Annual Package by paying Rs.2600/-.

The Scheme was "PAY 10 months subscription and get/enjoy 12 MONTH'S view package". Suddely, today I have been told that my subscription towards Basic Super Saver Annual Package is expired and I need to recharge it for further viewing.As per the Scheme my package should expired in the month of September 2009 - as scheme was effected from October 2008. Prior to subscribing to Basic Super Saver Annual Package i was getting monthly account statement from TATA SKY on my e-mail id [protected]@indiatimes.com. Ever since I subscribed above package, effective October 2008 I have not received any statement from TATA SKY.
This is a shocking to me and therefore I feel that TATA SKY has cheated me. How can my subscription gets over in the month of April 2009 only when i subscribed for full year effective October 2008. When I called customer care [protected] on 27th April 09 at 10.15 p.m. i got irritating answers from attendant namely Ms.More. She was just giving hanky/panky answers to my querries. I have two querries:-
1) How can my subscription gets over when I paid for 12 months subscription?
2) Why TATA Sky has stopped send monthly account statement on my e-mail id (which they were sending regularly till 9th October 08. Last statement received on 9.10.08

Regards,

Dilip Khanolakr

I am senior citizen and have purchased the annual scheme purchased from Tata sky as i have done prevoiuslly.But i got a call on 23/04/09 that my annal package scheme is due to expire on 22 nov 2009.Where as i had charged the amount Rs 2600/. in the month of Feb when they had offer Annual Scheme for Rs.3300/- but you will get it for Rs 2600/.After a month passed i was told that after booking the scheme you did not call us .So the system was not update for that.
Please tell me if payement is collected through system and informations needs to be done Manually.I do not understand how these guy's function.
This is clear cheating with senior citizen with there marketing language.Please help me

Taken the connection in Jan 2007 by paying Rs.4000/- + etc.. And every month the charges would be Rs.350/-.
In Sep 2008 problem started-all of a sudden while you watch the blank screen and then appears. We called the tata sky customer service after trying an hour we got through (great!) then I explained the full story and a executive told that she will send the technical person to check the robleem. And 2 days not to be seen again spent 2 hours in explaining the stories and the technical people landed. AAnd they told us that the digicomp has to be changed and it costs money. they came with the digicomp and it worked for a day and from the 2nd day the same prblem, again called by wasting my time and got through and they landed up with another digicomp which was alright and for this service they deducted Rs.350/- from our account. Which I noticed after a month so I called the customer service and they promised that they will credit the amount back, and this is happening inspite of the customer signing the work order stating the charges are zero (NIL) in words.
The again same problem started in March 2009. Called and they came they said that we have to sign the anuual service contract for Rs.500/- to whcih we agreed and signed and after a week we noticed that again they deducted the annual service contract charges and the service charges of anothe Rs.350 been dedcuted all over again.
So on a total the customer has to spend Rs.500 on an average to have their services. IS IT WORTH? THIS IS APART FROM THE TELEPHONE CALLS WHCIH WE HANG ON FOR HOURS TO RESOLVE THESE ISSUES AND SPENDING ON AN AVERAGE 1 HOUR TO EXPALING THE HISTORY AND THEN THEY PUT THE CALL ON TO TL AND THERE AGAIN YOU HAVE A CHANCE TO EXPLAIN THE FULL STORY AND PROMISED THAT WE WILL GET IT DONE AND THEN YOU GET A MESSAGE AGAIN THAT YOUR BALANCE IS RS.10/- AND THEREFORE PLEASE REACTIVATE.
cannot do the same to others- guide me to reach to consumer forum and to make the problems from TATA SKY known to public so that they can ban the service .
SO PLEASE DO NOT TAKE THE TATASKY CONNECTION IN YOUR LIFE. THEY ARE NOT WORTH FOR THE MONEY AND THEY ARE CHEATERS IN A VERY.. BIG WAY. WHERE NOBODY OWNS ANY RESPONSIBILITY, THEY JUST READY TO GRAB MONEY FROM THE CUSTOMERS.
DON'T EVER GO FOR TATA SKY CONNECTIONS. IT IS NOT AT ALL VALUE WORTH FOR MONEY INSTEAD IT IS WASTE OF YOUR TIME OTHERN THAN MONEY WHERE YOU HAVE TO SIT AND MONITOR WHAT THEY ARE DEDCUTING AND THEN GO BACK AND FOLLOW UP WITH THEM.

This is one of the worst company services one can ever have. Never go with these people services. The customer care people are very well trained to harass customers with improper information.Here is my nightmare story.

I had subscribed last year for annual super saver package which according Tata Sky customer guys will be over in 22/04/09. I wanted to recharge for a day earlier for same package i'e 21/04/09. When I asked customer care guys to recharge for same scheme. The answer was to pay for base_package+-ve balance(Which was charged for discontinuing their service for add on package) + add_on_package. After paying all the amount the cutomer care guys say I have still -ve balance of 1.24Rs i'e for starting the service.

after a lot of thank you sir from customer care for this nonsence service. I think these people must be exposed. Is there a way I can write the same to higher up authorities of Tata Sky.

I am now surely discontinuing with these guys and support cable television. At least those people are better competitive and faithful than these guys.

We have written so many mails to tata sky help desk, and even spoke to them over the phone also, we have got the service call no 1-[protected], but till now no resposne from them. still waiting for tata sky engineer or some senior person to speak with us. we want to know to whom should we contact other than thier helpline number which is most of the time useless to call, they will put you on hold for one hr.

please reply,

your frustrated customer
____________________________________________________________________________
Dear sir/madam,

As per the discussion I had with your one of your executive, I been told that the relocation cost for Installation of tata sky has been changed now.

We would like to inform you at the time of relocation (when we were moving from Bangalore to Delhi), one of your executive told us that you need not carry your dish along with the set-up box, leave the dish there itself (in bangalore) and you will get a new dish at your new premises (i.e. Delhi) + cabling charges after paying Rs.600/-only.

Now when we want to relocate the Tata sky connection in Delhi (new premises), we have been told by Tata sky that we have to pay extra of Rs. 1000 for getting a new dish, as we have left our dish in Bangalore.

Request you to kindly look into the matter, as we are not going to pay extra charges for the dish, as promised, please ensure to give us the new dish + cabling within Rs. 600/- (mail from your executive is attached herewith, where they have mentioned the cost (Relocation to unwired building (where cabling and /or dish is needed) as Rs. 600/- only.

TATA SKY ASKING FOR MY NEW ADDRESS SHIFTING CHARGES FOR Rs.1000/- ITS VERY VERY BAD AND FRAUD THING, YESTERDAY I HAD RCVD CALL FROM TATA SKY CALL CENTER THAT TIME I HAVE INFORMED I WILL NOT PAID Rs.1000 SO I WILL CANCEL MY SERVICE SO PLS CREDIT MY BALANCE RS.3000 WHICH I HAVE IN MY TATA SKY ACCOUNT, THEY THRETEN ME AND THEY CUT THE PHONE WITHOUT INFORM, THIS HAPPEN TATA SKY IS VERY VERY FRAUD COMPANY, PLS DONT USE TATA SKY ANY MORE ANY WHERE

We are a TATA SKY customer for some years and our Digicard No. is[protected].

Whenever switched off or power cut off, the set top box will not work. This has been informed to their customer complaint over phone, `N' No. of times for more than a year, but nobody takes response in TATA SKY to replace the set top box.

We have to call their complaint section each and everytime and they will ask us to do some exercises for rectifying this. But it is always a total failure. It will show in TV as "This is not the right Digicard to the Digicom". When it will restore is well known to God only. For this, we spent STD charges several times.

What non-sense it is ? If their own Digicard is not suitable to their own Digicom means, are we cheated by TATA SKY ?

Recently we called their customer complaint and asked them to either replace set top box or to tack back the set. But none is responsible for this.

If subscription is not paid on time, will they give continuous service to us ?

Their service is based on money only and on honarary. That means are they not responsible for their service ?

We will take this matter to consumer court and submit the set top box to show the irregular function before the legal authories.

The TATA SKY is purely responsible for their poor response and the side effects going to be faced by them after our legal attempt.

If their name is spoiled in the market due to this, the TATA SKY is solely responsible and we have given several chances to them earlier to correct themselves.

Any Competitor of TATA SKY can visit us to see the poor performance of TATA SKY's set top box at our end.

Our TATA SKY set top box is nothing but an idiotic box and whoever interested can visit us to see its poor performance.

The wonder behind is, we are still believing foolishly that TATA SKY will set right the issue immediately.

Thanking you

S. Venkatasubramaniam

Sir/Madam,

I write this letter to complain you about erratic & slow-responding TataSky+ Digicomp (Very heftily priced at Rs. 6000/- on exchange basis) which despite several complaints on their helpline (should be Toll-free but is chargeable) have not been changed but informed instead that it is the same with all TataSky+ Digicomps and that I will be charged Rs. 350+ if in their supreme judgment & world-beating wisdom there is no such problem.

I also see that every few days or so, some petty amt. between Rs. 2-10 gets charged to my account and gradually my balance keeps reducing. I never send any SMS or any such cash-generating gimmicks resorted to by TataSky. Why then am I being unnecessarily charged. What is the use of keeping a healthy positive balance if Tatasky keeps deducting my hard-earned money on frivolous grounds?

Tatasky is not behaving like a reputed corporate house but some petty thief even stooping to the extent of charging for such basic right (not some bloody service) as enquiring about one's own (not theirs) a/c balance (which no Telecom operator nor any bank does) forcing one to SMS (again Chargeable- what a SHAME !!) for the same which should anyway be updated on a daily basis on Tatasky itsel[censored]nder Account Information.

I have told them that in order to protect other people from getting cheated by Tatasky, I will use the internet to spread the news of this incompetence, shameless attitude of TataSky and its gross neglect of customer grievance to several hundred of people who are waiting to see which DTH service provider is caring about its existing customers and not greedily eyeing just the future prospects.

Sanjeev Agarwal
Cell : [protected]
Subscriber ID : [protected]

Sir,

I am a customer of TataSky and my customer ID no of The same is [protected].And I have a rental basis room in Delhi. For that I have shifted my room from my previous place to new place i.e 584/D Gali No 6, Govindpuri N.D-19. And during time of shifting I have brought all of Tatasky equipments i.e. Disks, Set Top Box etc. Then from Tatasky, an Engineer come to install the same on dated 25th march2009. and after installation the service engineer( Mr Taslim Cell No-[protected]) have been signed by me a vocher of Rs 350/- due to installation charges.

Meanwhile I recharge an amount of Rs 300/- for rental charge(dated 23/3/09 Tatasky Transanction ID TY[protected]) and for service chagre of Rs350/-(dated 28/03/09 Transanction ID [protected]).

Inspite of being recharge of total Rs 650/-, my present account balance shows minus Rs 450/- and when I complained to TataSky they informed that they instlled new disk and for that they charged me Rs 1000/- extra.But thias information completely wrong. You may contact to service engineer as well as can also inspect.

Under this circustances they cut off my connection and I become unable to enjoy TV despite of making payment.

So I request you please look into the matter and solve my problem as per your best.

With Regards & Thanks

Sajal De
Cell :[protected].

1. I am having a tata sky connection with user id no. [protected].ON 17th Mar 09, at around 1830 Hrs I recharged my TATA sky account with Rs 500/- through ICICI netbanking.The amount got debited from my ICICI bank...but even after 22 hrs my TATA SKY account has not been credited with Rs 500/-.


2. When I contacted mumbai customer care, I was told that this tranaction was not valid and no amount has been credited to my Tata sky.They advised me to get in touch with my ICICI bank.But ICICIC bank is also telling me that from their side the trancation was sucessful and that's why the money has been debited from my ICICI account.
Again I contacted TATA sky customer care, but still they told me that money was not credited to my TATA sky account and it has not been debited from my ICICI account.
3. To my utter surprise money is debited from ICICI account and not been debited to TATA sky account.
4. You are requested to please help me out immidately.
SQUADRON LEADER RAHUL KHAJURIA
TATA SKY ID:[protected]
MOB NO [protected]

Dear All,
Its bad that TATASKY is not willing to broadcast a free to air channel, even upon multiple requests since 6 months. Every time I get an answer that they are working on this and will get back as soon as possible. But no Luck :(

Does any one also having the similar complaints?
Hope TATASKY may soon broadcasr PEACETV.

Hoping the Best...
Best Regards,
Ali

I have purchased a new addon connection of Tatasky satelite TV and purchased 4 recharge vouchers of 2 nos of Rs500 denomination and 2 of Rs 200 Denomination that is total Rs 1400 from the market and had sent them by SMS from my Vodafone that is my Registered Mobile no.with Tatasky.I had to pay Rs 500 for the installation.But when my recharge for february was due I got to know that they had recieved only 3 SMS and told me to check with the service provider that is Vodafone.Vodafone Immediately confirmed that they delivered all 4 SMS to Tatasky No 56633.But Tatasky is confirming only 3 SMS and crediting Rs 900 only to my Account.Now they are claiming that they have bot recieved the 4th SMS while Vodafone is confirming of delivering the same.
So please inform me what should be done as Tatasky is not responding for the same as they are only asking for the 16 digit pin no.
So please try to help me out
Thanking you
Kremple Shah
Tatasky Subscriber ID:[protected]

It is hereby stated that i m assopcite to 1+3 scheme of TATA SKY DTH services, on the name mr. parveen kumar goel, sub ID: [protected], I had faxed on 09/03/2009 at tel no.[protected] to tata sky back office situated at Banglore for DE-ACTIVATION of 1 Digicomp as one person had moved from my premisis, but tata sky back office has not responed even 48 hours had already been passed. i had met to local dealer Ghandhi Communication he said that he is not authorized to that kind of works.
Kindly resolve the issue as soon as possible either i have to seek some other way.

rajesh yadav
[protected]
[protected]

My Tata sky Subscriber Id No.: [protected] and Packages Super Hit Pack ( RS 125 per month : 60 channels* ),
On[protected] from Morning 10:30am it is down and informed to tata sky help line,
As per supporting engineers i am the perorated user

I purchased tata sky vender and every time recharge online by my credit card as of now, so how the say that I am using perorated one,

This is complaint against Tata Sky Dish TV.

I had taken taken Tata Sky in Aug 2006 after long discussion with them. I had take connection for INR 4000/- & during period they confirmed that they are going to add telugu channels in two-three months time at same cost. They added south package almost after one year & that also excluding package price at that time.

During last six months they are revamping channels & prices.

During revaming they had removed many channels of sports & many others & when asked they had said that this is as per coustomer request. When I had asked list of the coustomers who had demanded to remove these channels they deny by saying they can't give list of those coustomers. I think in India people are mad about cricket & i am confident & sure that nobody will ask to remove these sports channels, this is required to be checked from Tata Sky on this issue & should be demanded list of coustomers & after these they put these channels 0n pay to basis.

When as an coustomer i demanded for adding telugu channels they confirmed that this is not possible as it is a separate package & for these channels we had to add this package at extra cost. So their is separate rules for adding & deletion of the channels.

Recently again Tata Sky has increaed some package price (Family Package) from 200 to 215/- by saying they had added some channels & from recently added channels i see almost all channels are air to free channels. When i enquired regarding addition of channels, as per coustomer support all channels in Tata Sky are paid channels & their are no air to free channels available in the tata sky, same i had asked to give it in mail but they are reluctant to give it saying they can't give this in mail. They can give all information in the SMS format & as per Tata Sky they reply to queries in mail format but they can't give mail saying their are no air to free channels available in the tata sky. So Tata Sky is literly fooling the people by simply giving negligience answer & they are doing the thing in their on way & i think their is no control of the goverment on these people. For these newly added channels, when i asked who had requested to add channels & increase price they are not having any answer & are not submitting list of the coustomer who had demanded these channels. So, these people are playing with indian people as per their will & wish.

So, it is my strong request, some actions & policy has to be formulated on these service provided & some uniformity has to be their.

When we mail them on the query, we will not have direct reply insted they will give their package price & cahnnels available in the package, they will never give direct answer to the query.

I want information on above query from Tata Sky at the earliest.

P.K. Shridhar.

Hello, this is subscription ID:[protected]. There has been no Tatasky display, I have recharged for Rs. 200. The existing balance is Rs. 96.

i am resident of yogi nagar
here there is unavailability of tata sky recharge vouchers

Dear sir, i am kabir ahamed the unfortunate customer of tata sky..my subscription ID is [protected]
i am not able to view zee, star one, star plus, sony, dd national and many channels in my tata sky. when i call them they told me some steps to do. i have done that many a times but nothing was happened. when i call the customer care they said technical engineer will come here and check my digicomp etc etc and i should pay 350 rs even if nothing is wrong in my digicomp/dish/LNB i am getting rid of this problem so please help me...i had erlier complained in this consumer forum on 28th of this month only. and suddenly my problem got solved in tata sky. i thought it is because of your extreme step. but suddenly on 30th of this month.. means today.. i got the same problem when i switched on the t.v .. SO PLEASE PLEASE PLEASE HELP ME.
I HAD PAID THE FULL MONEY BUT STILL NOT ABLE TO WATCH THOSE CHANNELS.
YOURS FAITHFULLY...KABIR AHAMED

Dear Sir

My tatasky subscriber ID is [protected]. This is to bring to your kind notice that my account has been debited for. Rs.75/- yesterday only for booking some movie showcase which I never booked. On inquiring from the helpline it was told to me that this showcase was booked from my registered mobile. On my refusal they told it was booked from my registered login ID on their website i.e tatasky.com.

Sir, I would like to tell that I have never created such ID on their site. On further enquiring details I found that my account has been debited several times and total amount of Rs. 350/- has been debited from my account from October 2008 onwards.

Sir, I have written a mail to the helpline desk as suggested by the Senior CC Ms. Renu to disable the resigtered login ID. On further enquiring about details I found that my email id which is registered with tatasky is not a valid one. I asked them to send me the scanned copy of my application form on which I requested to register that email ID.

Sir, I visited the tatasky website today and found that anyone can register on that site by just knowing the subscriber ID of anyone which is not a difficult task. There is no security system on that site.


Kindly look into the matter.

Thanks & regards

Rishi Jiwan Gupta
Mobile [protected]

Sir,

The regional (Marathi) channel is not available on TATASKY though it is Free To Air.

I request TATASKY Officials to let us know why?

Regards.