Tata Sky Complaints & Reviews

Sir/Madam,

I write this letter to complain you about erratic & slow-responding TataSky+ Digicomp (Very heftily priced at Rs. 6000/- on exchange basis) which despite several complaints on their helpline (should be Toll-free but is chargeable) have not been changed but informed instead that it is the same with all TataSky+ Digicomps and that I will be charged Rs. 350+ if in their supreme judgment & world-beating wisdom there is no such problem.

I also see that every few days or so, some petty amt. between Rs. 2-10 gets charged to my account and gradually my balance keeps reducing. I never send any SMS or any such cash-generating gimmicks resorted to by TataSky. Why then am I being unnecessarily charged. What is the use of keeping a healthy positive balance if Tatasky keeps deducting my hard-earned money on frivolous grounds?

Tatasky is not behaving like a reputed corporate house but some petty thief even stooping to the extent of charging for such basic right (not some bloody service) as enquiring about one's own (not theirs) a/c balance (which no Telecom operator nor any bank does) forcing one to SMS (again Chargeable- what a SHAME !!) for the same which should anyway be updated on a daily basis on Tatasky itsel[censored]nder Account Information.

I have told them that in order to protect other people from getting cheated by Tatasky, I will use the internet to spread the news of this incompetence, shameless attitude of TataSky and its gross neglect of customer grievance to several hundred of people who are waiting to see which DTH service provider is caring about its existing customers and not greedily eyeing just the future prospects.

Sanjeev Agarwal
Cell : [protected]
Subscriber ID : [protected]

Sir,

I am a customer of TataSky and my customer ID no of The same is [protected].And I have a rental basis room in Delhi. For that I have shifted my room from my previous place to new place i.e 584/D Gali No 6, Govindpuri N.D-19. And during time of shifting I have brought all of Tatasky equipments i.e. Disks, Set Top Box etc. Then from Tatasky, an Engineer come to install the same on dated 25th march2009. and after installation the service engineer( Mr Taslim Cell No-[protected]) have been signed by me a vocher of Rs 350/- due to installation charges.

Meanwhile I recharge an amount of Rs 300/- for rental charge(dated 23/3/09 Tatasky Transanction ID TY[protected]) and for service chagre of Rs350/-(dated 28/03/09 Transanction ID [protected]).

Inspite of being recharge of total Rs 650/-, my present account balance shows minus Rs 450/- and when I complained to TataSky they informed that they instlled new disk and for that they charged me Rs 1000/- extra.But thias information completely wrong. You may contact to service engineer as well as can also inspect.

Under this circustances they cut off my connection and I become unable to enjoy TV despite of making payment.

So I request you please look into the matter and solve my problem as per your best.

With Regards & Thanks

Sajal De
Cell :[protected].

1. I am having a tata sky connection with user id no. [protected].ON 17th Mar 09, at around 1830 Hrs I recharged my TATA sky account with Rs 500/- through ICICI netbanking.The amount got debited from my ICICI bank...but even after 22 hrs my TATA SKY account has not been credited with Rs 500/-.


2. When I contacted mumbai customer care, I was told that this tranaction was not valid and no amount has been credited to my Tata sky.They advised me to get in touch with my ICICI bank.But ICICIC bank is also telling me that from their side the trancation was sucessful and that's why the money has been debited from my ICICI account.
Again I contacted TATA sky customer care, but still they told me that money was not credited to my TATA sky account and it has not been debited from my ICICI account.
3. To my utter surprise money is debited from ICICI account and not been debited to TATA sky account.
4. You are requested to please help me out immidately.
SQUADRON LEADER RAHUL KHAJURIA
TATA SKY ID:[protected]
MOB NO [protected]

Dear All,
Its bad that TATASKY is not willing to broadcast a free to air channel, even upon multiple requests since 6 months. Every time I get an answer that they are working on this and will get back as soon as possible. But no Luck :(

Does any one also having the similar complaints?
Hope TATASKY may soon broadcasr PEACETV.

Hoping the Best...
Best Regards,
Ali

I have purchased a new addon connection of Tatasky satelite TV and purchased 4 recharge vouchers of 2 nos of Rs500 denomination and 2 of Rs 200 Denomination that is total Rs 1400 from the market and had sent them by SMS from my Vodafone that is my Registered Mobile no.with Tatasky.I had to pay Rs 500 for the installation.But when my recharge for february was due I got to know that they had recieved only 3 SMS and told me to check with the service provider that is Vodafone.Vodafone Immediately confirmed that they delivered all 4 SMS to Tatasky No 56633.But Tatasky is confirming only 3 SMS and crediting Rs 900 only to my Account.Now they are claiming that they have bot recieved the 4th SMS while Vodafone is confirming of delivering the same.
So please inform me what should be done as Tatasky is not responding for the same as they are only asking for the 16 digit pin no.
So please try to help me out
Thanking you
Kremple Shah
Tatasky Subscriber ID:[protected]

It is hereby stated that i m assopcite to 1+3 scheme of TATA SKY DTH services, on the name mr. parveen kumar goel, sub ID: [protected], I had faxed on 09/03/2009 at tel no.[protected] to tata sky back office situated at Banglore for DE-ACTIVATION of 1 Digicomp as one person had moved from my premisis, but tata sky back office has not responed even 48 hours had already been passed. i had met to local dealer Ghandhi Communication he said that he is not authorized to that kind of works.
Kindly resolve the issue as soon as possible either i have to seek some other way.

rajesh yadav
[protected]
[protected]

My Tata sky Subscriber Id No.: [protected] and Packages Super Hit Pack ( RS 125 per month : 60 channels* ),
On[protected] from Morning 10:30am it is down and informed to tata sky help line,
As per supporting engineers i am the perorated user

I purchased tata sky vender and every time recharge online by my credit card as of now, so how the say that I am using perorated one,

This is complaint against Tata Sky Dish TV.

I had taken taken Tata Sky in Aug 2006 after long discussion with them. I had take connection for INR 4000/- & during period they confirmed that they are going to add telugu channels in two-three months time at same cost. They added south package almost after one year & that also excluding package price at that time.

During last six months they are revamping channels & prices.

During revaming they had removed many channels of sports & many others & when asked they had said that this is as per coustomer request. When I had asked list of the coustomers who had demanded to remove these channels they deny by saying they can't give list of those coustomers. I think in India people are mad about cricket & i am confident & sure that nobody will ask to remove these sports channels, this is required to be checked from Tata Sky on this issue & should be demanded list of coustomers & after these they put these channels 0n pay to basis.

When as an coustomer i demanded for adding telugu channels they confirmed that this is not possible as it is a separate package & for these channels we had to add this package at extra cost. So their is separate rules for adding & deletion of the channels.

Recently again Tata Sky has increaed some package price (Family Package) from 200 to 215/- by saying they had added some channels & from recently added channels i see almost all channels are air to free channels. When i enquired regarding addition of channels, as per coustomer support all channels in Tata Sky are paid channels & their are no air to free channels available in the tata sky, same i had asked to give it in mail but they are reluctant to give it saying they can't give this in mail. They can give all information in the SMS format & as per Tata Sky they reply to queries in mail format but they can't give mail saying their are no air to free channels available in the tata sky. So Tata Sky is literly fooling the people by simply giving negligience answer & they are doing the thing in their on way & i think their is no control of the goverment on these people. For these newly added channels, when i asked who had requested to add channels & increase price they are not having any answer & are not submitting list of the coustomer who had demanded these channels. So, these people are playing with indian people as per their will & wish.

So, it is my strong request, some actions & policy has to be formulated on these service provided & some uniformity has to be their.

When we mail them on the query, we will not have direct reply insted they will give their package price & cahnnels available in the package, they will never give direct answer to the query.

I want information on above query from Tata Sky at the earliest.

P.K. Shridhar.

Hello, this is subscription ID:[protected]. There has been no Tatasky display, I have recharged for Rs. 200. The existing balance is Rs. 96.

i am resident of yogi nagar
here there is unavailability of tata sky recharge vouchers

I have been using Tatasky since more than 1 year now... My ID No. [protected]

Since the month of November 08, I am getting "No Signal" daily from 0500 to 0900 hours.
I have complained several times ( nearly 20 times on phone and through mail) but the problem
is the same. Every time they say your complaint will be attended to but in vain.

Kindly do the needful....

Dear sir, i am kabir ahamed the unfortunate customer of tata sky..my subscription ID is [protected]
i am not able to view zee, star one, star plus, sony, dd national and many channels in my tata sky. when i call them they told me some steps to do. i have done that many a times but nothing was happened. when i call the customer care they said technical engineer will come here and check my digicomp etc etc and i should pay 350 rs even if nothing is wrong in my digicomp/dish/LNB i am getting rid of this problem so please help me...i had erlier complained in this consumer forum on 28th of this month only. and suddenly my problem got solved in tata sky. i thought it is because of your extreme step. but suddenly on 30th of this month.. means today.. i got the same problem when i switched on the t.v .. SO PLEASE PLEASE PLEASE HELP ME.
I HAD PAID THE FULL MONEY BUT STILL NOT ABLE TO WATCH THOSE CHANNELS.
YOURS FAITHFULLY...KABIR AHAMED

Dear Sir

My tatasky subscriber ID is [protected]. This is to bring to your kind notice that my account has been debited for. Rs.75/- yesterday only for booking some movie showcase which I never booked. On inquiring from the helpline it was told to me that this showcase was booked from my registered mobile. On my refusal they told it was booked from my registered login ID on their website i.e tatasky.com.

Sir, I would like to tell that I have never created such ID on their site. On further enquiring details I found that my account has been debited several times and total amount of Rs. 350/- has been debited from my account from October 2008 onwards.

Sir, I have written a mail to the helpline desk as suggested by the Senior CC Ms. Renu to disable the resigtered login ID. On further enquiring about details I found that my email id which is registered with tatasky is not a valid one. I asked them to send me the scanned copy of my application form on which I requested to register that email ID.

Sir, I visited the tatasky website today and found that anyone can register on that site by just knowing the subscriber ID of anyone which is not a difficult task. There is no security system on that site.


Kindly look into the matter.

Thanks & regards

Rishi Jiwan Gupta
Mobile [protected]

Sir,

The regional (Marathi) channel is not available on TATASKY though it is Free To Air.

I request TATASKY Officials to let us know why?

Regards.

To
The Chairman Tata Group

Sir
This is with utter dissapointment i am sending this mail. I am Santhosh Kumar who was a customer of Tata Sky (Sub ID:[protected]). I had moved to a new residence this 7th and i had registered a request to shift my connection to my new residence. Unfortunately it has never happened on date. Your engineers first came to my place on 9th and told me that your dish could capture pictures only thru South East dirction and that my flat was not in that direction. Hence it was difficult and that i had to pay a total of 1400 Rs for a new new coder and cables etc. Firstly i informed that i will not pay a single penny extra as its not my fault that Tata Sky can capture pictures only in 1 direction. For which i later on agreed to pay. Today 13th Jan, ur engineers visited my place again and informed that it is very difficult to install in this place and if i take the builders permission they can give it a try and that they had no guarantee that it will work properly after 2 months. Infact they advised my wife to go for a cable connection rather than continuing with Tata Sky. This is a genuine techincal fault of Tata Sky and as a custmer i dont have to suffer at all. For the last 1week it has become a nuisance for me with various executives calling me now and then which is affecting my official duty as well. Pls also note that noboby from Tata Sky had informed me on installation that there is a technical of such nature with this connection. Had i known it during that time i wouldnt have taken this connection. This is like dumping a connection onto somebody without giving full details of the connection. This is i think the biggest mistake i made of opting for a Tata Sky connection.

I have spend another 3000Rs. now and taken a asianet digital connection and i am a very happy customer of asianet now. Thanks to Tata SKy.

I have booked online for a new connection at 5.00 pm on 31.12.08, payment through credit card.It was confirmed that the connection will start by 1st Jan within 4 working hrs.However inspite the hardware being installed on 1st afternoon, the connection is not started till 2nd eve.

On contacting the local representative, only false assurance is being given.On contacting helpline the lines are busy continuosly(we can get through only recorded messages from Tatasky)

The service is rediculous, hopeless, ruthless...
My Digicard no[protected], digicom no.[protected].

my subscriber id; [protected]. This is in the name of KD.Sharma. My digi comp is not receiving any signal since 1-1-'09, when i raised a complaint on the Hotline no they enquired about various things & asked to unscrew the main wire & screw it up gain. I did all but it didn't worlk & my digi comp was still out of any signal strength..Today again i called up at the hotline & again they are enquiring various things, I'm a working Executive at TATA & informed them that I'm not in front of the TV right now & requested to send some Executive at my place which they denied. Rather informed that Executive will charge rS 350/- for a visit. At one hand the Customer service represenative says that this happned due to some changes in software, then why is the customer being penalised for that.
I would request for the rectification of digi comp problem ASAP & also my daily debit to be waived off.

Rgds,
Chaitali Dutt
[protected]

request to add OTV ORIYA channel on tata sky.

dear sir,

i am using last almost 2 years using tata sky but last two months i am facing problem.
1) tata sky digi com sound not coming so compy was replaceing my digi com wwith nominal charges.
2)this giving new digi come last one week contineous reboot it self.

We have 2 TATA Sky sets at our residence.Our Subscriber No. is [protected] .From 23.12.2008 F.N. one of the two sets became inoperative; no power was coming to the Adapter and the set-top box.So, I reported it to your No.[protected] by my Cell phone No.[protected] .The Complaint was registered ; the Complaint No. is[protected] .2 gentlemen came today at 10-00 hrs and changed the Adapter and the TV set is now functioning. .The Adapter now fitted was, however, not unpacked in our presence;there was no sealed packet.It was dusty and looked old, if notused already.Those gentlemen were asked by us to bring a fresh Adapter in sealed packaged condition and refit it for our acceptance of the Work Order.Rthey promised to do it on 1.1.2009 /2.1.2009. We are sorry to say that we had a doubt as one of the gentlemen said, on being asked by us, that there was no guarantee /warranty for the Adapter now given while the other gentleman said that it was for 6 months.Confronted with their contradictory statements in the same breath, they phoned up some one (not known to us ) and said that the Guarantee /Warranty is for 3 months.
We do hope that you will appreciate the Customer`s angle and take remedial action.
We do expect response from your end shortly.