Tata Sky Complaints & Reviews

on the contrary of what you are saying.. i think they have efficient helpline nos. .. they have given quite a many options to reach them.. the website being the easiest .. coz all u got to do is write and they get back within like a day.. their helpline no which i have used a couple of times, have been easy to get thru and talk to the concerned person..

i cant' support thso wonderful service theory. what is the point of having a helpline, if it tells you the call cannot be processed, day after day. This is one of the lousiest services I have ever come across.

In fact, I suspect this is a cheating technique, website not working, helpline not taking calls and your period for recharge naturally gets over.

My name: Ambarish parwekar

Subs ID no:[protected]
Complaint no: 1-[protected]


I have switched to the tata Sky from our local Cable TV operator

for obtaining world cladss service as claimed in the

advertisements. the world classs service is to be in terms of

quality as well as prompt account renewals / breakdown

maintenance.
However now the confidence in tatasky has been lost.

i had registered a complaint that my settop box was unable to

recive signal on 14 Sep 08. it was promised that within 24 hours

that is by 15th sep my defect will be rectified. Today as on 17

Sep 08 also no one has turned up to rectify the defect.

I have two senior citizens in the house for whom the only source

of enterianinment is the Television especially since they are

unable to move out of the house. In such a situation non

availability of the television even for short duration affects

their morale. In fact the tataksy connection was taken just for

them so that they have continuos availability of their

favourite channels. Since last four days, non availability of

the Television has affected them adversely. Their mnorale has

gone down. They feel that tatasky with their prompt service

could not be at fault and we are not registeriong the complaint

on time. In other words "Poor service" of Tatasky is causing

Domestic misunderstanding.

I hold tatasky solely and wholly responsible for the above

agony. It is hight time that educated customers as we shift to

better operators (especially with two other giants in the

market, Dish and Reliance).

I know this mail is going to fall on "Deaf ears" . But then I

have no other option but to be at the mercy of your Service

engineers.

I wish had better service.

Due reconstruction of my house I request you to sift the dish to any other location before two month. Your service person came and sifts the dish on a wall and fitted it with electricity wire. On the second day dish again move from his place. Then I decide to discontinue the connection till construction is completed. Now construction is almost done, again I call to customer care centre for reinstallation, then he say to pay 350/- for previous relocation. Now my objection is that fist time your service do not works properly so why I pay 350/-for the same. You also ask to your service person that he putted the dish on a wall on temporary bases. If he done his work on proper manner then there is no problem to pay 350/-. Now 350/- is not a matter but this is wrong

TataSky — Non delivery of TataSky Settop box after purchase through phone

I haven’t got the chance to experience TataSky yet, they are yet to deliver, but I didnot like the helpdesk’s "we dont have any information we will get back to you when we can" attitude. I really hope TataSky will give me a chance soon, if it didnot happen in another 3 days, I think i will decide not to experience TataSky and try some other DTH provider!!

I am staying in Bangalore and I have made the purchase of set top box over phone from a TataSky executive. At that time they had informed me that the box will be delivered in 3 working days - Since I bought it on Saturday (26 Jul 08), I had waited till Thursday morning before contacting them. I was in for a surprise, the reference number they gave me for the purchase does not exist in the system. Then they searched using my phone number and found the request under a different request number. But they had absolutely no idea on what was happening but asked me to wait till evening before giving a complaint, and also said some will give a call to update on the status - No trace of digicomp or call.

I called the help line again, after playing around transferring the call it got to a person named Naveen, from supply department and he promised me to ensure the delivery by Friday 3 PM, and if it gets delayed he will then give me a call. Same story, no calls, no digicomp.

I call the helpline again on Friday evening and speak to a senior executive named Janardhan, and he chacked the system and gave some story about "assets" not being available so they dont have any idea when it could be delivered. After pressing for more details, he finally agrees that he will check with the "concerned" department and some one named pradeep from his team would get back to me.

Surprisingly (considering the previous experience), pradeep did call me, but just to inform that they don’t have any information on the box or the delivery and they dont even know which courier is going to deliver as TataSky has tie up with "hundreds" of couriers.
And he has agreed that some one will give me a call on Saturday (02 Aug) to inform me on the status, if any. Now the shocker is - Pradeep called me at 7PM on Friday - and the "concerned department" which handles the set top box delivery will not work after office hours and weekends. So I am in for a wait of 2 more days till monday to get an update. And from what Janardhan said about assets not available, this update could very well be a request to wait for another few days till the box is available.

Now the final shocker came when I asked for a refund. pradeep informed me It will take 288 hours to process the refund, and some one from Tata Sky will have to call me and confirm after 12 days before they initiate a refund process with the bank. So I am in for a wait for another two weeks before I can even see a process of refunds.

This is something they misguide you while purchasing, when I asked the Telephone executive just told me that I just have to call helpdesk to cancel the order - she never mentioned anything about the 2 week plus wait- how clever!!

I suspect this online purchase option is probably a scam, from my point of view they are getting an interest free Rs. 1499 from me for at least 3 weeks when I cancel it. When a lot of people do this, that is a lot of interest free money which they get. And they hard sell the option to buy through phone with multiple offers - free installation and one month free subscription for all the channels etc. they do this active selling when there is not hardware to sell. So, why would they do that for any reason other than getting some quick cash flow - probably to buy the hardware anyway..

So people, do not fall for this scam. If you really need Tata Sky, go to the trusted neighbourhood electronics shop and get one. But, if the treatment of a new customer is like this, I dont even want to think about how they will treat the existing ones!!

So, here is my complaint in a one sentence - I have ordered and paid for the set top bos from TataSky, I have been cheated byt them, now I want an immediate delivery or an immediate refund.

Timeline: Order placed on 26th July 2008
Delivery promiseed on : 30th July 2008
First call to TataSky helpdesk: 31st July 2008 11AM
Second Call to TataSky helpdesk: 31st July 2008 6:30PM
Third Call to TataSky help desk: 01 August 2008 4:30PM
First call from TataSky Helpdesk: 01 August 2008 7:00PM (saying he will call back with an update by 02nd August 5PM)
Fourth Call to TataSky 02-August-2008 1PM (To get more details about cancellation, here it is):
After you subscribe to TataSky, there is no cancellation policy, you either take it or stop recharging the account. TataSky is good enough to take back the dish free of cost for now(dish is TataSky’s property). From the looks of it, they might ask for money in future to take the dish back.
Only cancellaion option available *before* you take the delivery of Digicomp (set top box). happens only after a delivery of Digicomp is attempted and you denying the delivery and the Digicomp reaching the warehouse - this itself might take weeks (I haven’t got a delivery yet, after a week), and after the confirmation from warehouse that I have denied the delivery, Tatasky will take another 10 working days for the processing of refund.

So what happens if warehouse didnot confirm that I have denied the delivery? Simple, I lose Rs.1499, which I have paid through credit card. And the problem is, for any complaint, I have to call TataSky helpline, and they can simple ask me to wait for an unspecified time - which could be weeks.

Now, I dont know if I can go to consumer court, as I dont have any proof of purchase except my credit card statement (purchase was made through phone). Digicomp has not yet been delivered, and I dont know if they give a bill along with Digicomp. If anyone can help me get out of this mess, Please do.

i'll completely agree with the fact that the company TATASKY is not worth its name and fame...

i ordered a settop box on 26th july and till date 5th aug..its not deliverd and the cust care is worst...they go on making false promises to the customer.

they are nothing other than frauds...who just keep the customers money for more than a month's time and cancellation wll take another month's time...high time for the govt to interfere in this and teach these fraud companies a lesson.

totlly dissatisfied customer>sowmya

It is clear that Tatasky is not keen to satisfy customers by replying (if not redressing grievances). Last week I posted a complaint in this column, in which I had requested Tatasky to justify their charges, compared to many competitors, who offer better packages at a cheaper price. Till this moment, I have neither got a call nor any e mail, obviously indicating that they have chosen to ignore my complaint. I am sure that this is a dangerous trend which will lead to more business to their competitors. I am contemplating on other options.

I am staying in Chennai and I have made the purchase of set top box over phone from a TataSky executive. At that time they had informed me that the box will be delivered in 3 working days - Since I bought it on Saturday (o2nd August 08), I had waited till Thursday morning before contacting them. I was in for a surprise, the reference number they gave me for the purchase does not exist in the system. Then they searched using my phone number and found the request under a different request number. But they had absolutely no idea on what was happening but asked me to wait till evening before giving a complaint, and also said some will give a call to update on the status - No trace of digicomp or call.

I called the help line again, after playing around transferring the call it got to a person named Munish, from supply department and he promised me to ensure the delivery by Friday 5 PM, and if it gets delayed he will then give me a call. Same story, no calls, no digicomp.

I call the helpline again on Friday evening and speak to a senior executive named Amandeep from Mohali, and he checked the system and gave some story about "assets" not being available so they dont have any idea when it could be delivered. After pressing for more details, he finally agrees that he will check with the "concerned" department and some one from his team would get back to me.

So i think, Tata Sky people are just Fooling, nothing else they are doing

TataSky — NON DELIVERY OF DIGICOMP

I HAVE APPLIED FOR DIGICOMP HD+ ON 15TH OF MARCH ,AND IT WAS PROMISED TO BE INSTALLED WITHIN 48 TO 72 HOURS, BUT WAS NOT INSTALLED EVEN AFTER 10 DAYS , SO ON 26TH I REQUESTED TATA SKY TO REFUND MY DEPOSIT OF WHICH THEY SAID THAT SOME ONE WILL CALL IN 24 HOURS BUT AGAIN IT HAS BEEN 2 DAYS NO BODY HAS CALLED
I DONT EXPECT SUCH SERVICE FROM AN ETHICAL COMPANY LIKE TATA

pls provide your subscriber id

Suggest you send a mail to [protected]@tatasky.com with details of the transaction reference number and your contact details. they will surely respond. I had a very good response from them when something similar happened. I received a call instantly and the agent ensured my issue was resolved to my satisfaction

Yes I agree with this and would like to sue them.. they think they are the boss and behave the way they want.. I have almost spend 4 hours talking to them in past couple of days without any outcome.

it is deception to consumers cost of packages is not commensurate to the channels being offered.

Tata Sky is worst company

My ongoing argument with TATA SKY asking why is ths injustice done to South Indian viewers especially Malayalam and Tamil

http://www.simplymalayalees.com/forum_posts.asp?TID=491

demo set nahi de rahe hai

I want to operate dealership in tata sky marketing pls revale details of business

TataSky — Non Delivery of hardware even after 10 days

Dear Sir

I have placed an order for TataSky through your customer service on 3rd Oct & paid by Credit card ( Name K.P. Dhody )

But even on 10th Oct Did not get the delivery for the hard ware. Even after speaking to tatasky Call Center many times & speaking till to the team leaders like Ms Preeti Fernandez I am just getting assurance of the call back but no one ever bothers to call back & inform status..

It is more surprising that they are neither giving any status of delivery nor they are canceling the order.

My money is Bloked with TataSky & I see no action being taken by any one at TataSky.

Which Proves that the policies of tataSky are not customer friendly & you only believe in troubling customers with lack of proper co-ordination among your own depts , Lack of willingness to help the customer , Fooling costumers with just assurance with no concrete information.

I regret to point out I am highly dissatisfied with the over all working of TataSky & regret having booked tatasky through call center. Although local venders are ready to install the same in 3 hrs I am unnecessarily waiting for 8 days after blocking my hard-earned funds.


Regards

Vijay Dhody

You can approach your district consumer forum, complaint form is available at tatasky.us or tataskyvictims

TataSky — Refund has not been done even after 3 months after cancelling the order

Hi,

I had ordered a Tatasky connection for my brother Rajesh Singh in December 2007 on phone. The number I used to call was [protected]. Post that I cancelled the connection in first week of January knowing that he already has purchased one. The amount has not been refunded to me yet. I had paid Rs. 4000 by credit card. I have been calling Tatasky regularly since past 3 months, but it has been of no use. They have been telling me, that my request has been forwarded to appropriate department and someone will get back to me. Please help. You can reach me at [protected]@gmail.com. The complaint number they gave me was 1-[protected].

Regards
Ashish

is ko laga dala tho zindha jala dala !

Hemant,
I have been waiting for a refund for past 3 months...and the same set of people have spoken to me too...

niti

The same problem I am facing for past 3 days. I placed the order through my HDFC credit card and the TATA Sky executive name was Ashis (hyderabad number[protected]. They told me that they will beproviding the box within that day itself. But till now nobody has come. I called them many times everytime they are telling that they will be coming within 2 hours, 3 hours like that.

Just now one technician called me and told me he will assigned for this. So, just think just now they assigned this to someone and for past 3 days they making me fool.

Is this the way of salling TATA Sky product. But in advertizement they are saying good customer care and blah blah blah...

My sugession to people is that don't belive in TATA Sky customer care, you book through local dealer. That will be easy.


Thanks and Regards,
Swarup

Hi, i am Manoj Kumar Sharma and my subscriber No. is [protected] but i have some compalin regarding the tata sky but not a toll free no. is picking by anybody so i am very upset about that whom i will give this complain to tata sky.

So i am requesting you pls do the needful.

Thanks & Regards

Manoj Kumar Sharma
[protected]

Tata Sky — Non refund of amount

I tried to recharge Tata sky for Rs.200 , on date 5/10/2010. But transaction was failed and amount deducted from my account. Uptill now not refunded in my bank account.
Tata sky id ; [protected]
Regd mobile; [protected]
..................................RD. Anil R. Sherke

tata sky ek chore company hai online kabhi issay kuch mat purchase karna

Not getting services of subscribed channels

I am not getting services of Aaj tak & UTV Network. when contacted to tata sky toll free no they are asking for additional services charges of rs.170, which i denied to pay. Pls guide me to put my request to correct place

dear sir,
Iam in kumaly kerala, here recharge koopan is not available so how i recharge my recever
give the full details,
thanks,
baiju b gopinath.

sir, i hav recharged my tatasky amounting Rs 300 on[protected] it has been two days but my account has not been recharged ..The dealer said he has done recharge he cannot do anythin my sud id is [protected]

Dear sir/Madam

I did recharge of Tata sky amounting Rs 200 on[protected] at 7.30 pm. Dealer told me that it will start in half an hour.
now its going to be 15 hours and it is still not working. I have visited two times to that deales and his response is we have done recharge now we can not do any thing.
what should i do now.
My sub id is [protected] name of Mr. Ramoji kamble.

Dear sir/Madam

I did recharge of Tata sky amounting Rs 200 on[protected] at 7.00 pm. Dealer told me that it will start in half an hour.
now its going to be 50 hours and it is still not working. I have visited two times to that deales and his response is we have done recharge now we can not do any thing.
what should i do now. dealer has given me your custumer care no. but still not working.
My sub id is [protected] name of Mr. Milind Ashok Magar.

Tata Sky — Per Channel charges not available instead Bouquet

Dear Sir:

As per Trai guidelines, after the initial basic 100 channels or so, the service providers were to offer per channel cost to the subscriber to choose channels of their choice. Instead they offer bouquet of 10 -15 channels in which subscriber is interested in two or three and has to pay for all unrequired ones as well.

You are requested to do away this wrong implementation by the service providers so that subscriber get right value for his money. Your prompt action is solicited.

Please confirm your action.

Regards,

Yogesh K. Agrawal

Dear Sir,

I want to deactivate the Star Sports Channel.My Sub ID is [protected] and my mobile number is [protected].Please deactivate star sports channel as soon as possible.If any probem, then you can call on my mobile number given below.





Regards,
Subrat Mohanty,
Mobile:[protected]

tatasky vale bol rahe he ki gujarati channel DD Girnar full screen kab ho ga ham is pe kuchh keh ni sakte

i have regitered a setupbox but yet not delivered please reply fast

TATA SKY is a cheat.

I am having a similar issue..can I contact you... I stay in pune

I am also having a similar harassment by TataSky in bangalore, Most pathetic customer care i have ever come across. It reminds me of issue i had with microsoft just 02 years back, in spite of having purchased genuine copy of windows, the ladies at the other end kept on telling that it was pirated.I have just now forwarded a online complaint to Tata sky Nodal Officer, Let me see what action he takes

The email sent to the Nodal Officer has solved the problem, a executive from his office called me in the morning and said that the problem will be solved today itself and within 24 hrs of dispatch of email my account has been charged with the required amount, he also promised that package would be changed today itself to the one which i had desired and actually ordered for
So finally I am able to watch TataSky after a delay of 72-80 hrs after deactivation of service and an expenditure of around 200-250hrs towards telephone charges for explaining all the details every time to the pathetic, irresponsible, uncaring and too polite to be of any usefulness HELP LINE (i am not aware if any tollfree number exists)

Even I am facing the same problem.
My tata sky is not working since 4 days and customer care is not responding as in your mail.
Dont know what to do for this

Difficult attitude by TATA Sky, am disappointed with the TAta company for such callous attitude. Is there a way conversion to Big TV possible with the same equipment, because once u have the equipment from a DTH u are stuck for life and the DTH knows.

Also is there a service guideline by the TRAI on this subject.

Is there a customer care mail id at TATA sky, if someone has it pls mail it to [protected]@yahoo.com.

Am sure the senior managment at TATA sky would be more responsive to a customer.

Regards

Manish

Difficult attitude by TATA Sky, am disappointed with the TAta company for such callous attitude. Is there a way conversion to Big TV possible with the same equipment, because once u have the equipment from a DTH u are stuck for life and the DTH knows.

Also is there a service guideline by the TRAI on this subject.

Is there a customer care mail id at TATA sky, if someone has it pls mail it to [protected]@yahoo.com.

Am sure the senior managment at TATA sky would be more responsive to a customer.

Regards

Manish

I had given the complaint saying that my TATA SKY has not been working for the past 7 days & i had given complaint to get it working .But till date i have not seen any one responding .

Kindly request you to ask some one & do the need fully.

thanx & regards,
Venkatesh.
[protected]

ID No. [protected]
Dg Co.[protected]

From last 2 months we are finding disturbance in vewing picture quality. We had mail regarding this problem to Tata Sky. In response they had given a mail there would be service charge of Rs.350/- will be charged. But we denied to pay service charge to stating that we had not received a single service after having connection and request to give service free of cost.
In response to our second mail engineer had visit to us and changed the found a problem in set of Box and changed it. He told us company has giving you service on free of cost and it extending 1 year warranty period for the same as per instructed by Bangalore HO. He had taken a sign on a form for service provided on that we clearly stated service is free of cost and charge is not applicable.
Now we came to know that service charge has been debited to our a/c and we received a massage if a/c has not been recharge today itself the net work would be disconnected.
I had send one mail today morning.

Awating for your positive and satisfactory action for the same.

Thanks,

Sharadkumar V Hiremath

I disagree with you since its considering their customer service.. tata has been known for their customer care and if you do read properly you will know they have the best CC compared to any other DTH guys.

I am facing similar problem for last 3 days. After pleading with customer service, I'm told that I've to wait for two more days.Only God knows for how many more days i've to suffer without TV.
PKPAL ( customer ID:[protected])

Hi,

I bought tata sky connection online on 02nd August, till now i have not received the hardware, everytime when i am calling to customer care they are just fooling me, wait for 24 hrs, we will deliver you shortly.

But, till now i haven't got response.My transaction reference number is 1-[protected].Please do the needful as soon as you can.!!!

Tata Sky — signal not received for 10 days

no signal received for last ten days. pl send technician to the address.
samal apartment,
behind falcon tower
cuttack road
bhubaneswar
mobile ------[protected]

Pls help, I have been trying to contact tatasky helpline for the past 10 days.. I am put on long holds on the helpline and still not able to get thru. My STD bill would be huge..
My ID [protected] and the signal is not working need technical help asap

i am in utter disdain to see the nonchalant attitude of you guys towards the customer.I have enough account balance but still not getting signals, for which i registered a complaint and was assured that i will be contacted by engineers...but no one called me.my complaint id is 1-[protected].kindly do something about it.

we are not getting signal in our t.v.Hence we are not able to watch any programme or channel.
The indication appears in the t.v. screen as "NO SIGNAL"from the set top box.please solve and rectify the problem and restore connection at the earliest.
Thankyou.

We have been faceing problem from last 1 mounth but still they say because of rains . I am using tatasky first when they loanched, but for the last four years i have been not getting such problem.But from one mounth we are facing problem.I had recomaneded Tatasky for many of my friends & relatives but now i my self shame of telling any one further.Now decided to change the DTH to Airtel or Dish tv. Because their is no difference in cable tv & Tatasky. I am telling my friends & relatives to change the DTH, since I have not received any reply from their engineer.

I request you to set right the discrepancy immediately.
my coustmer ID NO:[protected]

Actually,
Some times My TATA SKY digicom is show no signal & we have to wait for it atleast for 1 hour or some times 15min. So I request u to solve my problem soon

No signal.ID no[protected]

No signal.ID no[protected]

No signal.ID no[protected]

No signal.ID no[protected]

registeration link not clicking in mail please send registeration link( id [protected])

with a drop of a hat error msg get displayed. what to do with it? cannot able to watch the favourite programmes when switch on the tv after getting back home from office, its so frustrating, with little rain when watching tv becomes most wanted there is no signal, why you are giving such kind of services, or better can say no services at all! please do smthn bout it soon r we have to for some alternative.

My consumer id no is [protected]...despite subscription being fully paid i am not getting hindi movie
channels.If i telephone the helpline the no gets disconnected midway...
S.R.Mani

My id [protected] got deactive on 17/4/2014 & I recharged with rs.361.0 afterwhich the a/c balance showed Rs., 339.0, dont know why? Activation not done, massage from 56633 was insufficient balance.Again I recharged Rs.351.0 on 20/4/2014, massage on RMN is balanceRs.679.0. Yet my id is inactive .MAY I KNOW THE REASON ?

we are not getting signal in our T.V. from 11.03.15 Hence we are not able to watch any programme or channel.
The indication appears in the t.v. screen as "NO SIGNAL"from the set top
box.please solve the problem and restore connection at the
earliest.
Thankyou.

we are not getting signal in our T.V. from 11.03.15 Hence we are not able to watch any programme or channel.
The indication appears in the t.v. screen as "NO SIGNAL"from the set top
box.please solve the problem and restore connection at the
earliest. My user ID [protected]
Thankyou.

Tata Sky — about plan

I am Rakesh kaushik.I want to change my Tata sky plan into 179(Dhoom pack).My Tata Sky ID:[protected].thanks.

unable to see the programme

From past 3 to 4 days i am not able to see any of the channels.i have called in the help line numbers bt no progress..my balance is being deducted but not able to see the program..very disappointed..

unsuccessful recharge

i have recharged my tata sky on 31stjan2015 at 12pm my transaction id[protected] and service id is [protected] ihave recharged for RS 240 till date i didn't get recharged my phone no is [protected]

low connectivity

Many 9f the channels do not work in day time. HD channels keep on lagginglagging.

OVER CHARGING FROM last two months

i wanted to deactivate active music which they are not doing it due to which i have to pay recharge within very 10 days

Hi

I have read this entire blog, the information is true and factual, They really cheat the customer. why these services were established earlier to reduce the price right. What’s happening now ???

One more thing why don’t they inform the customer earlier before changing the price ?

they want to retain the business by hurting the customers

Tata Sky ----- A sad beginning --------

I too have a Tata Sky connection ;-((

Regards
Gopal

tatasky management should know that their helpline number in mumbai is never bsuy but never attended.
VAKAPATI TRADE CENTRE address: TATA RD #1. OPERA HOUSE, NEXT TO AMRUT DIAMOND HOUSE, CHANI RD (E) MUMBAI 400 004 . CONTACT NO: [protected].
THESE JUST SELL THE DIGICOMP BOXES BUT NEVER ATTEND THE PHONES.
JUST FOUND OUT THAT THESE GUYS ARE NOT IN THE LIST OF DEALERS MENTIONED ON THE WEBSITE.
IT HAS BEEN 6 DAYS THAT HAVE SOLD ME TWO BOXES BUT HAVE NOT YET COME TO PUT THE DISK.
UNBELIEVABLE SUCKERS. WHEN YOU CALL THEM THEY DO NOT RECIEVE THE PHONE CALL.
IT SEEMS THAT THEY ARE MORE BUSY THEN RESPECTED LATE Mr JRD TATA. OR EVEN MORE THAN Mr. RATAN TATA. GOD HELP HIS SOUL REST IN PEACE.
Mr TATA, (RATAN) ARE YOU AWARE OF THESE KIND OF CRAP GOING AROUND UNDER YOUR LONG PARSI NOSE.
OR IN GUJRATI AS WE SAY " DIVA PACHAL ANDHARU"

PATHETIC . IMAGIN MY CONNECTION HAS NOT YET STARTED, WHEN IT DOES GOD HELP ME .

MERA A/C RECHARJ HAI LEKIN MERA DIGICOM NAHI CHAL RAHA HAI.

Our set box not showing any programes. Our ID [protected]

yes man i am totally agree to you

we are changing the plan

I fully agree with this...their service is not bad...beacuse its worst.

I suggest not to purchase their connection..cause once you purchase their connection and if you face any problem ..you will be asked 600/ plus to rectify that, forget about warranty et al.

Yes you are right.

You better contact Tatasky back office and raise your voice there. A guy called K V Anand (COO) for Tatasky will surely run down for your service. or you can also mail him directly [protected]@tatasky.com
or [protected]@tatasky.com or [protected]@tatasky.com or [protected]@tatasky.com

I got a good result by this in my case. I also suffered the same pain when i took Tatasky connection Jan 08. I simply walked into their office one fine Friday afternoon and pulled out COO and his managers one by one. Infact I went there alone, I shouted on high pitch. Just walk into following address if you have are residing in Bangalore

Tatasky Limited
Block-C, 6th Floor, Kirloskar business park
Bellary road, Bangalore

Landmark: After Hebbal flyover, Beside Colambia Asia Hospital

Tata Sky — Tata Sky - Cant get tru to cust serv and cant access acct online

i Hav been trying to get in touch with the cust service helpline for some time now but am either cut off abruptly or the line just keeps ringing. Considering that Tata claims to hav esuch a superiour network, it is a shame that they cud not invest in a decent quality IVR to manage the loads of calls that they get...

Secondly, the very fact that one has an online service is so that it avoids the inconvenience of having to call or go to a shop for details... Again sad to say this but Tata Sky has the worst online service...To start with... u cannot even log into ur accunt... I have faced this problem every time i have to recharge my acct. Only the home page loads and the moment u hit the "LOGIN" button... miraclaously...nothing happens... the page just stays there giving the impresion that the page is loading but nothing happens and eventually u end up closing the page and trying all over again...

I even wonder if Tata checks the quality of their service from time to time??? or they are just not bothered???? Is someone listening???

Subscriber ID: [protected]

i strongly agree with you... their service is the worse service..that I've ever come across..
they never respond to our queries too.. it just irritates us... never expected this from such a respected company...

my reply was to ashok...

I have browsed the tatasky page and have logged in and completed my transaction successfully. It may be the problem with your browser and believe me you will like your problem being solved by cc rather than IVR. Also I have never faced busy line of cc.