Tata Sky Complaints & Reviews

Set top box not receiving signal since 4 days. No ones come to check and Call centre gives the usual reply. They are not really bothered. However if you call for a new installation someone will appear within hours.!!...

Poor response by customer care, no toll free no. Have to listen to ads when you call. Waste of customer's money as he waits interminably and listens to ads.Package prices juggled, same channels for extra charges.No account statement sent. Most customer care voices not audible.Many free channels not given. Customer does not get local news. Cable much cheaper. Mechanics take long to arrive. Minimum charges Rs 300.Not the kind of service...

I paid Rs 3000/- through internet on 13th May for yearly subscription charges for which Tata sky never confirmed at their own either way of e mail or showing the payment status through TV set in your account information section. On my asking, it was confirmed to me that they have received the amount. Why they are not showing the annual subscription in my account information is best known to them???

On 15th June I talked to...

Dear Sir/ Madam,

I want to raise my voice against extremely poor service of Tatasky.

My Tatasky connection is down from 9th June. We raised the ticket on 10th June (SR[protected], 11th June (SR[protected] and 12th June to let Tatasky know that I am not able to view their service at all.

Today is 15th June & still stuggling to see a resolution.

Also they have distributed...

Hello,
TataSky is surely a slur in the name of Tata's. One went in for this product as against DishTV only because of the Tata name but where has it landed the users.
It appears that tatasky has gone in for restructured packaging only to make more money. Right now even on the site its not clear as to how much these addons cost in order to subscribe for them. Further, even after logging in into MyTataSky these packages...

not reciving the signal since last week. complained to tata sky helpline at[protected]. the technicians checked the set top box and digicomp twice, but they could not set it right. They insist on replacing the digicomp, but it is actually in working condition. You are requested to get the needful done immediately and save me from unwanted expenditure of replacing the digicomp. SHALL WAIT FOR YOUR PROMPT ACTION. CONTACT ME AT[protected]...

Dear Sir,

I am a suscriber with TATA Sky, Sub ID [protected]. I have a free Subscription right now, They had disconnected some channels and asked for money, Though I had free subscription I have paid the money since I wanted to watch some live sports. They connected the channels and paid back the money into my account apologising for their mistake, again thesechannels are missing.

To make a complaint...

my ID is-[protected].I paid cash Rs 2500/-(Rs. two thousand five hundred only)to KIRTI RADIO AND TELEVISION CENTRE, THANE -W
TELE PH[protected]/25432453 on 3 june 2008 vide their receipt no. 37894

Your mechanic came to my house and gave TATASKY connection on 7 JUNE.
According to Mr.Sagar-the mechanic we have recharged Rs 300/-
but still i'm getting many sms and calls to pay the installation charges otherwise...

I have been trying to contact the helpline.. my id [protected]. tatasky connection is not working. I am in Press and will hit the TV channels by Friday if dont get the response. Pls ask the company technical person to contact asap...

Tata sky has strategically started playing with subscription packs that mislead customers. they started selling base packs all or pre-defined channels earlier. now they are stripping selective channels from the base packs into Gold packs like Sports Gold, Lifestyle Gold etc. at separate prises in addition to the price of base packs. this type of gimmick is negatively impacting customer's faith in expecting fair service offering from...

My TATASKY customer ID: [protected]
Yesterday I have purchaed a Recharge Voucher for Rs.300 from a shope in Chennai India and after scrating the PIN, I sent sms through my Registered Mobile Number to 56633. Insteed of credit reply, I got the follwing msg:
" THE RECHARGE PI YOU HAVE ENTERED HAS ALREADY BEEN USED. CALL OUR HELP LINE".
I called the help line(almost all the line) provided by TATASKY but no operater...

The customer care from Tata Sky is worst. It took 16 minutes to register a change in packages.

The executives dont even know what packages they have and what to do further with the needs of the clients.

Also website is damn slow, even to recharge the account.

To the management of Tata Sky. If you want loyal customers to stick with you, kindly improve the efficiency of your website and customer...

I wish to lodge a complaint against tatasky. In January 2007, I purchased the subscription at Rs. 400 per month (for two set top boxes). The subscription included All sports channels including (Neo Sports, ESPN, Neo Sports Plus, Star Sports etc.). Now, after an year and a half, they have started two new add-on packages Sports Gold and Sports Platinum for which I need to pay effectively Rs. 45 extra. What tatasky is doing is charging...

This week (1st June 2008) I came to know that tatasky has revised their packages and I wanted to change to a lower package and I have been trying their helpline[protected] since 2nd June 2008 and though I'm able to go upto the menu and choose options there after a recorded message about one of their product comes repeatedly at the cost o[censored]s -- I'm charged for the long unending wait time.

This is happening for...

TATA Sky dropped abruptly DD Podhigai free to air channel recently. Complaints to help line is useless. I wanted to escalate to the Regulatory Authorities the arbitrary manner in which TATA Sky drop channels and betry customers. They promised certain content and we subscribed to them and bought the Box and wedded to this DTH operators. They have gone bad on their promise. WE TRUSTED TATAS FOR THE NAME OF TATA AND subscribed. Many queries...

We have taken the TATA sky last year and from then later on some new channels that has been announanced are not available even though they are there at the TATA SKY menu but many channles like:-Bindaas, UTV movies, Neo sport, 9X, NDTV imagine etc are not available now.So could you please look in to the issue and provide proper services so that subscribers are least affcted....

I have been using Tata Sky service for more than a year now and my current subscription that was taken more than 5 months back gets over on 1st July 2008. Am subscribed to the South Jumbo Pack @ Rs.350/- per month and the same expires on 1st July 2008. Under this plan am entitled to receive all the channels including ESPN and Star Sports. However now the company has removed the above channels and some more channels alongwith this stating...

For the last 5 days I have been trying to speak to their customer service team however, everytime you select an option in the IVR, the call gets transferred to a promo tape. It plays continuously. I am absolutely disgusted!! Pray, can anyone tell me, how does one get through to them????...

Hi,

Government should intervene immediately, This Tata sky is making fun of all the customers. They say every thing is for the benift of customer. i am residing at chennai, i have South Jumbo pack. i was getting all the channel for the monthly charges of 350rs. Now they advertise that they slashes the Package price to 310 from 350. but they have disconnected all the sports channels (Star Sports, Espn, Star Cricket &...

We are a subscriber of TATA Sky. We have a package of Rs 330 per month (Rs. 300 for a set of channels + Rs. 30 edu package). Few days ago, the telecast of sports channels and BBC were withdrawan without any prior intimation to us. It is clearly a breach of contract as the terms of contract was changed without informing us. Worse, my account status shows that we r being charged at the same rate as earlier. But what's most irritating...