Tata Sky Complaints & Reviews

In the name of the new service/equipment the equipment has been priced at a very high price and in the name of the packages - they have priced the subscriptions fees sky high. The total package cost 5000 rupees and the next best is only 3000 per annum and that does not provide all the channels - there are certain channels like colors - tirumala devasatanam channels which are telecasted free by other DTH subscribers and cable operators. This is being charged by TATA SKY. Also the new tamil channels like JAYA Plus, Jaya Max the other old tamil channels like Raj, Raj digital plus, SS Music has not been added for more than a year now. There is no information about such channels from the helpline and i have placed/enquired about this several times but no proper response and each time for enquiry i have called an andhra helpline number where for south only that is the number given and i land up in paying only std charges and the response was worst.

More over the pamplets circulated provide a different picture and the helpline people state entirely different picture and this i feel is exploiting consumers in the name of technology. This has not been invented by tata sky to price it at this sky high price and as this is available in world else where other than india, tata sky being pioneer is looting the indian consumers stating 50 % discount and pricing at 5000 rs. after discount. The original price may not even exceed Rs. 2000 and the packages also to be reviewed and revised by tata sky.

My PAN card No : AKNPG719H
Sir,
Above mentioned PAN card no there was a correction in father's name
correct name is : Apparao Gudipudi
wrongly entered name is : Paparao Gudipudi

Pls correct my father's name and revert back asap or pls give the resolution...G.Durga rao

Due to shortage of recharge voucher unable to recharge our ID [protected], while others service provider have no such problem.

I made payment of INR 2600.00 to one Imtiyaz (A dealer for Tata sky) mobile no +91 [protected], for a recharge of 10 months, as he suggested a 10 month subscription will mean access of the service for 12 months as per the scheme.
To my horror and surprise every month when I get message on my screen that I need to recharge my subscription again I call the guy and he does 1 month recharge of INR300.00, this month again I have recieved the same message on my screen and I call the guy, but now he doesn't take my call.
Have also written, spoken to various Call centre complaint people but to no avail.
This has probably been the most horrendous TV viewing experience of my life, and the brand TATA where my wife is also employed leaves a very bad taste in the mouth.
I wish someone from the Tata Sky cell gets back and solves my misery and puts the Fraudulent guy Imtiyaz ([protected], Somewhere in Jamia nagar, )to task, for the malpractice.
I shall be thankful, if this can be sorted out.
My Tatasky Subs.ID is [protected] and my mobile is [protected].

Hi, pLease advice ..i want to disconnect tatasky as Other DTH providers offers a cheaper price of 499 ..Even i have paid a 1500 for the new connection and paying a min of 200 /month, i guess opt for Sun will be benefitable ..

Any idea whether any amount will be refunded by tatsky if i disconnects and what the procedure if so ??thanks

Hello Sir/Madam This is Naresh Kumar From Panchkula Haryana. Sir i purchased a tatasky from shree giriraj enterprises dated[protected]Franchises of TATA TELESERVICES LTD.) invoice no. - 094, SCO 31, IInd floor himani towers pvt ltd. Sector 11 Panchkula and name of the owner is mr aasish. and his mobile no. is [protected], [protected], [protected]. i paid him rs 3990/- for tata sky with super saver pack but sir he was not recharge my id. he recharge only 200 rs. my sub id is [protected]. will you take some action or should i go for it in consumer court my mobile no. is [protected]

----- Original Message -----
From: rajneesh madhok
To: TATA SKY ; [protected]@tatasky.com
Sent: Tuesday, December 02, 2008 11:37 AM
Subject: Fw: KINDLY CONSIDER THE REPUTATION OF TATA'S GENERATED BY HON'BLE JAMSHEDJI TATA


TATA SKY NO POLITICS PLEASE DATED DEC 2, 2008
NEED TO DEVELOP FRIENDLY RELATIONS WITH CUSTOMERS; KINDLY DON'T FORCE YOUR IDEAS

Customer I.D. No. [protected]
Sir,
Kindly take stock of the unnecessary arguments on the part of Tata Sky Service Engineering staff [protected]. Every now and then when the customer says that the cable with joints installed at my house is a fulty connection, Tata Sky Service Engineers contact its bosses +[protected] and get the instructions to get the job done at the earliest possible and don't take notice of the instructions of the customer. He directs that twist the cable and when the customer will get problems of getting No Signal instructions he will manage himself by twisting or tilting the joints,

keep on tilting the joints and the children will report from the ground floor to the third floor by making loud noises that yes! now the picture is on the screen. What a great drama we play to purchase TATA SKY connection. The neighbour laugh at us and we bow our head due to our over confidence on TATA's.

What a great efficient service provider is TATA SKY. May God bless you all the Officials and Sevice Engineers and you people continue to provide such a good service to its customers. Connection installed is a faulty connection as the cable have joints. Every now and then the Screen shows that there is no signal but the official whenever be in your contact will give you the lip promises. The only and stale reply WE SHALL GET THE CONNECTION CHECKED.

Yes! The officials and customer care executive are best at their end. You keep on trying to[protected] you will be connected to TATA SKY and as you are so stupid that you called the efficient company and the computer feeded instructions you will get. For information in English Press 1, for Hindi Press 2, for Punjabi Press 3. You may try to press either or all keys one by one though you can talk in each of the language prscribed but the company will give you the instruction that Sorry you have not pressed either of the key in 5 seconds. Same is the case with Toll Free No. of TATA SKY. In case you dial[protected] you will get same instructions. If you happen to dial the Company's official he will direct you that why you have called me. Dial Toll Free number.

This is the system of a Service Provider like TATA SKY. Whether I should report the matter to The Secretary, Ministry of Information & Broadcasting for resolving my grievances.

Regards,

Rajneesh Madhok,
B-xxx/63, Nehru Nagar, St. No. 2,
Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R),[protected]
Tele-fax:[protected], E-mail: [protected]@vsnl.net

----- Original Message -----
From: rajneesh madhok
To: TATA SKY ; [protected]@tatasky.com
Sent: Tuesday, November 25, 2008 5:51 PM
Subject: KINDLY CONSIDER THE REPUTATION OF TATA'S GENERATED BY HON'BLE JAMSHEDJI TATA


Nov 25, 2008

Sir,
It is heartening to learn that the fault of your Service Engineer to install wrong Dish Antenna of TATA SKY should be penalized to the Cusomer. What a great Company's decision. Bravo! Keep on thrusting the charges on the customers and the company will be blessed. I agree that I should be penalized but the honourable officials kindly let me know my fault. It is a matter of great concern that the reputed company like TATA treat its customers IRRESPECTIVE OF HON'BLE JAMSHED JI TATA'S FAMILY, WITH THE HONOURABLE EXCEPTION OF THE PRESENT TATA SONS CONCERN, ARE NOT IN FAVOUR OF THE CUSTOMER. I had hoped that the Management of TATA SKY will give its judgement in the best interests of the country and its countrymen.

Due to the reputation of TATA's I did not opt DISH TV whereas the C&F of Dish TV is just opposite to our residence and M/S. Johnson Electricals, Railway Road, Phagwara the distributor is very close to our family who objected to us on the purchase of TATA SKY. I felt sorry for not purchasing DISH TV. This was the cause that I have to leave my town to purchase the connection from Jalandhar City about 22 KMs far away place from my house as I have great regard to TATA for their incredible services to the nation.

Today the Service Engineer from TATA SKY [protected] visited our house and I show them the location where the previous Service Engineer has installed the dish at our house. The concerned Engineer says though it has been installed in the wrong location. But we can not change this location without approval. Then he called someone the concerned official and told me that we shall charge Rs. 350/- to get it changed to the proper location. I said this is not my fault as the Dish is planted at about 4 feet high and the point is where the children used to cross one top floor to other. He said the official who has sent us to your house say not to get it shifted without getting the amount of Rs. 350/-. Sir, as it is a fault of the TATA SKY's Engineer and now the charges are being levied to the customer that is a great highhandedness by the Tata Sky Officials.

Secondly my balance now shows Rs. 2500/- but the validity day is being shown as 24/11/2008. Why not TATA SKY shows clear cut amount and the date of validity of my account. My balance is shown ZERO. What a great cumbersome position. When I asked Tata Sky Engineer he said you keep it in your knowledge that when the connection has been installed and when 400 days will be over. Calculate 400 days so the date of expiry and validity will be according to your calculation. What a great joke.

Regards,
Rajneesh Madhok


----- Original Message -----
From: rajneesh madhok
To: [protected]@yahoogroups.co.in ; [protected]@yahoogroups.co.in
Sent: Monday, November 24, 2008 7:07 PM
Subject: Tata Sky Dodzing customers




--- On Mon, 11/24/08, rajneesh madhok <[protected]@yahoo.com> wrote:

From: rajneesh madhok <[protected]@yahoo.com>
Subject: Tata Sky looting customers and don't care for their representations
To: [protected]@yahoogroups.com, [protected]@yahoogroups.co.uk, [protected]@yahoogroups.com, [protected]@yahoogroups.co.in, [protected]@yahoogroups.com, "Karamyog" <[protected]@yahoogroups.com>, [protected]@yahoogroups.com, [protected]@yahoogroups.com, [protected]@yahoogroups.com, [protected]@yahoogroups.com, [protected]@yahoogroups.com
Date: Monday, November 24, 2008, 8:19 AM



----- Original Message -----

From: rajneesh madhok

To: TATA SKY ; [protected]@tatasky.com

Sent: Monday, November 24, 2008 6:08 PM

Subject: Tata Sky alloted Add-on Educational Pack without demand; Dozing customers



Nov 24, 2008

To

TATA SKY'

SUB: KINDLY DISCONTINUE THE PAID ADD ON EDUCATIONAL PACK NEVER DEMANDED BY ME. IS IT TO EARN RS. 30/- PER MONTH ADDITIONALLY.

Sir,

Please kind enough to the customer. As I have not availed the Add on Package. So, why the packages have been alloted to the customers without demand. Kindly play the friendly game. My Account still shows Minus of Rs. 2500/- whereas I had paid the amount on 21st Nov. 2008. Your customer care does not pick the telephone numbers. The drama to Press 1 for English language, Press 2 for Hindi and Press 3 for Punjabi ends with the intimation that you have not pressed any one within 5 seconds. The clear-cut method of dozing the customer.

Kindly be friendly to the customer for God Sake.



Yours truly,

Rajneesh Madhok

----- Original Message -----

From: rajneesh madhok

To: TATA SKY ; [protected]@tatasky.com

Sent: Monday, November 24, 2008 11:41 AM

Subject: RUDE BEHAVIOUR BY TATA SKY SERVICE ENGINEER.



November 24, 2008

To

Tata Sky



Honourable Madam,



This is with reference to our conversation yesterday. It is really sad that the cusotmer will be so rudely behaved by the staff for his no fault. What is my fault. Whether on the day of installation of Tata Sky connection at my home it was not the responsibility of the Service Engineer to settle the date and time of installation of Tata Sky connection. Whether I can not move out from my home to attend other engagements. Whether Service Engineer finalized the date and time of working previously, if not then whether I have got the initution that today the Service Engineer will come to get the installation. Whether I am bound that the Service Engineer has been in my town for another engagement so I should reach home on the spot to receive him and get his dictation. Why the Service Engineer is misbehaving with me. What is my fault. Whether I have harmed TATA SKY to get the TATA SKY connection. Kindly specify.



I got a call from you yesterday from [protected]. The details of the faults had been discussed by you and it was intimated to you that the location of the installed Dish is not right and you agreed to my plea. Today I got a call from +[protected]. The called person argued with me and telling me that it is your fault as the Dish had been installed in the presence of other family members. I said when I had already told you that the location should be finalized in my presence then why did not you wait for my arrival. The calling person behaves rudely and told me that we shall charge Rs. 350/- as shifting charges. I said that the fault is yours then why should I pay. He told that if you will not pay we shall charge the installation charges from your account and debit the balance with said account. Madam as it is not my fault so I am not ready to pay even a single pie.



If Tata Sky don't like to settle the dispute due to its DEFICIENCY IN SERVICE then I shall have to file the case under Consumer Protection Act, 1986.



Yours truly,

Rajneesh Madhok



----- Original Message -----

From: rajneesh madhok

To: [protected]@tatasky.com ; [protected]@tatasky.com

Sent: Saturday, November 22, 2008 10:28 PM

Subject: AGGRAVATE TENSIONS, PURCHASE TATA SKY AFTER PAYING RS. 3800/-



From: RAJNEESH MADHOK, Nov 22, 2008

(Registered Member CORE- Consumer Online Resource & Empowerment Centre & Anti- Corruption Bureau)

B-XXX/63, NEHRU NAGAR, ST.NO. 2,

RAILWAY ROAD,

PHAGWARA-144401 (PB)

PH:[protected]O), 268210 (R),[protected]

TELE-FAX:[protected], E-MAIL: [protected]@vsnl.net



To

Tata Sky
Bombay Dyeing AO building
Pandurang Budhkar Marg
Worli
Mumbai 400 025
India
Phone: +[protected]
Fax: +[protected]
Email: [protected]@tatasky.com
Website: www.tatasky.com

TATA SKY HIGH TENSION AFTER PAYING RS. 3800/- ON 21/11/2008. COMPANY DISPLAYS MINUS BALANCE. NO ONE TO ATTEND THE REQUESTS. REQUESTS MADE TO [protected]@tatasky.com RETURN UNDILIVERED A GREAT HIGH HANDEDNESS.



Customer I.D. No. [protected]



My initial experience with TATA SKY IS VERY BAD. In fact now I am realizing that I made a blunder taking TATA Sky Service. As I had been using VSNL ( Tata Indicom Dial up service) from the last 8-10 years so due to the reputation I got in to the trap.

I purchased the connection of TATA SKY on 21st Nov 2008 from M/S. Happy Satellite & Telecom, Opp. Amar Guest House, Near Bhagat Singh Chowk, Phagwara Gate, Jalandhar to be installed at my residence at B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara.



There is no process absolutely defined for new connection. You don't know what to do once you pay Rs. 3800/- i.e. Rs.1300/- vide Cash Retail invoice no, 3080 dt. 21/11/2008 + Rs. 2500/- vide cash invoice no. 3081 dt. 21/11/2008. What to do with the set top box after paying RS. 3800/- the discount of Rs. 200/- for the scheme of Rs. 3999/-. On my request the request was registered with Tata Sky Service Centre to enable the installation.



On 21st Nov. 2008 I got an SMS from Tata Sky that Their Service team will contact to confirm work time.



On 22nd Nov 2008 the Service Engineer from No.[protected] called me that we are coming to install the DTH Tata Sky connection at your house. I said Sir, I am at Ludhiana at present and it would be better if the said unit be installed in my presence as I shall be available to view the location of installation.



Any how the service Engineer reached our house and get it installed. There are pixellation problems. But not to care. I called the seller of the instrument to get the problem rectified and get my voucher recharged but only lip promises he made neither charged the voucher nor get the pixellation problems removed. If there is a kitch pich then why to shell out Rs. 4000/- to get mental harassment why not to use normal Cable. Though it gives poor services as compare to cable specially in rainy season as I had heard but the service will be so poor I have never thought.



At initial stage as I had purchased Super Family + plus pack for Rs. 2500/-+ Rs. 1500/-=Rs. 4000/--Rs. 200/- discount=Rs. 3800/-. Almost half of the channels are not being telecasted. Some of the important channels are not being telecasted after paying for the maximum amount demanded by the dealer. This is totally ridiculous.



Kindly look in to the matter & Oblige,

Yours truly,

Rajneesh Madhok

i am customer of tata sky dish and my id is [protected] i am not receiving the signal from past 2days i called to the customer care they instructed some method i followed that untill now set top box is unable to receive the signal so pls check it

Tata sky is not showing all the free to air channels esp. a lot of music channels. At the same time they have no set date on when they would add these channels. I have raised this complaint a number of times with Tata Sky, but they are not ready to give anything in writing. All they do is call me and tell me that they are working on it and the channels would be added soon, but they are not ready to put this in writing.

My Subcriber id is [protected]. On 21st Nov'08 my digicard balance reached zero (0) and i was out of station from 22nd Nov to 1st Dec therefore i have not recharged my account. On 2nd Dec' 08 i have recraged my account with Rs. 200 & found that my account balance is Rs.176.62. From customer care i came to know that i have been provided with a three (3) days grace period after my balanvce become 0 & that has been charged now. Please note that i have not asked for any grace period & therefore i will not beer that charge. Further, in your contract documents also no where it has been mentioned that 3 days grace period will be chargable. I take this as a voluntary service and therefore tata sky should beer the charge.

I am giving you 3 days time to sort out this matter & to withdraw the charges for those 3 days and to credit my account with the same amount.

i case the matter has not been solved by you within 3 days i will refer this matter to consumer forum to resolve this matter.

Looking forward for your early response.

we are late for recharge and hence we are not able to find the subsriber ID number.
help us to find out subsriber id number, so that we can recharge our tatasky....

----- Original Message -----
From: rajneesh madhok
To: [protected]@tatasky.com ; [protected]@tatasky.com
Sent: Saturday, November 22, 2008 10:28 PM
Subject: AGGRAVATE TENSIONS, PURCHASE TATA SKY AFTER PAYING RS. 3800/-


From: RAJNEESH MADHOK, Nov 22, 2008
(Registered Member CORE- Consumer Online Resource & Empowerment Centre & Anti- Corruption Bureau)
B-XXX/63, NEHRU NAGAR, ST.NO. 2,
RAILWAY ROAD,
PHAGWARA-144401 (PB)
PH:[protected]O), 268210 (R),[protected]
TELE-FAX:[protected], E-MAIL: [protected]@vsnl.net

To
Tata Sky
Bombay Dyeing AO building
Pandurang Budhkar Marg
Worli
Mumbai 400 025
India
Phone: +[protected]
Fax: +[protected]
Email: [protected]@tatasky.com
Website: www.tatasky.com

TATA SKY HIGH TENSION AFTER PAYING RS. 3800/- ON 21/11/2008. COMPANY DISPLAYS MINUS BALANCE. NO ONE TO ATTEND THE REQUESTS. REQUESTS MADE TO [protected]@tatasky.com RETURN UNDILIVERED A GREAT HIGH HANDEDNESS.

Customer I.D. No. [protected]

My initial experience with TATA SKY IS VERY BAD. In fact now I am realizing that I made a blunder taking TATA Sky Service. As I had been using VSNL ( Tata Indicom Dial up service) from the last 8-10 years so due to the reputation I got in to the trap.
I purchased the connection of TATA SKY on 21st Nov 2008 from M/S. Happy Satellite & Telecom, Opp. Amar Guest House, Near Bhagat Singh Chowk, Phagwara Gate, Jalandhar to be installed at my residence at B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara.

There is no process absolutely defined for new connection. You don't know what to do once you pay Rs. 3800/- i.e. Rs.1300/- vide Cash Retail invoice no, 3080 dt. 21/11/2008 + Rs. 2500/- vide cash invoice no. 3081 dt. 21/11/2008. What to do with the set top box after paying RS. 3800/- the discount of Rs. 200/- for the scheme of Rs. 3999/-. On my request the request was registered with Tata Sky Service Centre to enable the installation.

On 21st Nov. 2008 I got an SMS from Tata Sky that Their Service team will contact to confirm work time.

On 22nd Nov 2008 the Service Engineer from No.[protected] called me that we are coming to install the DTH Tata Sky connection at your house. I said Sir, I am at Ludhiana at present and it would be better if the said unit be installed in my presence as I shall be available to view the location of installation.

Any how the service Engineer reached our house and get it installed. There are pixellation problems. But not to care. I called the seller of the instrument to get the problem rectified and get my voucher recharged but only lip promises he made neither charged the voucher nor get the pixellation problems removed. If there is a kitch pich then why to shell out Rs. 4000/- to get mental harassment why not to use normal Cable. Though it gives poor services as compare to cable specially in rainy season as I had heard but the service will be so poor I have never thought.

At initial stage as I had purchased Super Family + plus pack for Rs. 2500/-+ Rs. 1500/-=Rs. 4000/--Rs. 200/- discount=Rs. 3800/-. Almost half of the channels are not being telecasted. Some of the important channels are not being telecasted after paying for the maximum amount demanded by the dealer. This is totally ridiculous.

Kindly look in to the matter & Oblige,
Yours truly,
Rajneesh Madhok

I had purchased TATA sky service on 16th Nov 2008, I had availed the service of Friend referral coupon in which i and my friend (both) were supposed to get one month of extra recharge value, and the Coupon no i received from my friend was WB09940E450. When I booked the service at that time Madam told me that the coupon number will be required at the time of installation when the Engineer will enter the same number in the unit. But when the tata sky Engineer (Mr. Shakaldeep) came home for installation we offered the coupon number to him and asked him to enter the number in the unit as told by Call centre madam. But he refused and said that the number will not be entered now and has to be sent from either 1) by sending a SMS to 56633 with RC and coupon number. or 2) by calling the call centre and telling the coupon number to update the account. After the installation was complete i called the call centre to tell the coupon number and get my account updated. But to my surprise i got the third reply that now the coupon number cannot be added by another executive and neither o[censored]s me or my friend can get the service. This was the third conflicting reply from the third executive that i got. And when i ask the name of the executive he refused to tell me the name tell me that it was not the company policy and what not execuses. When i demaned to talk to senior executive these coward people did not dare to come forward and talk to me. And just kept mum for almost more than half an hour. After making number of request to talk to senior executive the executive refused to give the phone to him tell that i could not be done. I ask them whether they were aware of their own procedure and rules they had no answer to this.


I just want to get the service for my coupon to get which i had already got well in advance of the booking done on the phone.


I would take the matter to news papers and other consumer courts. Also i am going to lodge a police complaint for not giving proper and clear answer, giving wrong information by three different executives and hiding the executives name.

Its a horrible service and answers that these so called professional give dont trust these guys...

Sir,

The Active Darshan (Shirdi Darshan) is rigid and long view and is not clear to visible. While in Add in website and help channel very clear and close zoom. In dussehra and diwali time, some better than now. That time, viewing with moving camera, but now is rigid position and very long. This is more inconvience to all devotees. Not only this Shirdi Darshan, other Darshans are not that much clear, if compare with add in website and help channel.
Viewing Darshans are full screen of TV and close zooming with moving cameras is very better solution to all customers.

Ganesh, Bhopal.

Misguide by Dealer's representative and sold 4 digiboxes in my name and take payment on 08.11.2008. Next day Tatasky installation team refuse to install digiboxes due to 1 ID x 4 connections in four flats in another names. As per telephonic talk had with Mr Sanjay Jain of Tatasky (09.11.2008), This is not a Tatasky policy.
After approach Mr Biwajit contact No. [protected] dealers representaive, he assure your digiboxes will be install and this the policy of tatasky.
After contineous approach, I have lodge the complain on 16.11.2008. A call received from Tatasky call centra about 1.45 PM and conference made with Mr Biswajit. He accept his misguie behave and assure to make the mpayment before 11.00am on 17.11.2008. Again a call came from Call Centra on 17.11.2008 about 1.40 PM and Mr Biswajit assure to make the payment of 3 digiboxes along with Rs. 600.00 for channel charges to Customer and 1 connection will be install at 5, oo PM possitively.
After contneous compalints no action on the Dealer or false commiter Mr Biwajit till date. The Dealers Name is M/s Rambo Marketing Pvt Ltd, Kolkata.
Please let us know the action to me or When i will get my money back.
ddkothari

Hi,
i m a new user of tatasky dht services for last 1 month, but till i don't know which date i have to recharge and i m already consult with my dealer they told to me you have much balance not to worry. we conect you soon. so pls help me to know which date i have to recharge, kindlly keep me inform in my mail. ([protected]@rediffmail.com) or on my mob. [protected] (which is already regd. no)

thanks,
padmalochan pradhan
[protected]

service engineer does not come despite sms by tatasky that he will reach at 1000 hrs when i called up service engineer he refuses to listen and hangs up

Dear sir,
My TataSky ID NO.[protected] is not working from last three days due to no signal recieve & your helpline no.not working .TataSkay Engineer is not listening to our problam after contecting him.

I have booked the Tata Sky DTH Connection on 2nd Nov 2008, by making payment thru Credit card (thru their line[protected].

While booking I was confirmed that within 3 days the order will be executed. On 4th Nov 2008 I was delivered the Set top box by courier. When I called the help line for installation of the same (on same no. where I have booked the order) they informed me that the installation dept. is different and the call is to be given there (on[protected]. On calling here I was informed that the installation time is 4 days - I fail to understand how at the time of booking I was confirmed the order execution is only 3days??? (work order no. 1-[protected])

On Contacting their office on 5th Nov 08 asking reason for why the correct information is not given at the time of accepting order, I was promised that I will receive call within 2 hours (complaint no 1-[protected]), but nothing happend till 6th Nov 08 Morning.

Again on 6th Nov 08 morning I called the service centre where after lot of request after 40 minutes the service centre executive gave the call to Sr. Executive (at 10.45am), who promised me that she will personally look into the matter and ensure prompt service. (complaint no 1-[protected]) and a new work order no. was alloted 1-[protected].

However in the evening at 5.45pm again Sr. Executive called me back saying that the installation timing from date of recording the request is 5 days, I was more surprised that how 4 days time got converted into 5 days??? that too after promise from a sr. Executive that she is looking into the matter personally???

But when I refused to accept any deviation in the orginal order term I was asked that I will have to take up the matter with much Sr. level than her, but she can not transfer the line. I called back the help line and fired the executive to transfer the line and than only again same Sr. executive appeared on the line saying that the firm commitment is by 6th Nov 08 evening the installation will be done.

On 6th evening when I called back again the help line they informed the system is showing status of the installation will take 5 days in my case and the same is already informed to me.

About promise of installation on 6th Nov 08 they are unable to comment. They can not transfer the call to any sr. person. On asking for cancellation of order they informed us that accepting the Set top box the order can not be cancelled???

My basic question here is What order execution means?? whether delivery of some part which is not usable is called execution??
The order which should have been executed by 5th Nov 08 is still pending and no body knows when it will get completed???
During the entire process no Sr. Person is ready to come online, promises for call back are never fulfilled except ones.

No competent persons are ensuring the proper services. Orders are booked with false commitments. Very irresponsible behaviour by the company. Why to book orders which are beyond the capacity????

Please help me getting the order cancelled and get the refund.

Thanks and regards

Ashish Dubey
[protected]

Sir, Tata Sky has recently launched telecasting Sri Venkateswara Bhakti Channel. Unfortunately it is given as a part of Active Darshan for a price of Rs.45/- per month. As a result it is coming in a shrinked format (not full screen is possible), and it is a sing to watch the Lord in a shrinked screen. Sri Venkateswara Bhakti Channel is not a mere "Darshan Channel". It is a total religious and cultural channel with wide range of programmes like discourses, spitirual programmes, serials based on religion etc.
They have also stopped telecasting DD Sapthagiri, another Telugu cultural channel, all of a sudden. Tata Sky is hoodwinking its viewers by advertising that their prices are slashed. In fact they remove some channels from base package and put them in add on packages for a price. I hope good sense will prevail to Tata Sky management.

P.UMA MAHESWARA RAO
31/10/208