[Resolved]  Tata Sky — Tatasky cheating Malayalees /Keralites

Address:

Kerala

Sir

I have also one of the affected and taken up the matter several times with Tatasky. They promised to provide alternatve channels in
place of Kairali and Amrita. However nothing happened so far.

The major problem the Malayalees face is that we do not have a common platform to air such grievance. Protesting individually
sitting some corner of the country do not have any effect on a Corporate. We should find out a common strategy to fight such
injustice. As one of the affected person mailed, tomorrow some other DTH providers will follow the same tactitics.

I feel that we should write to the Minister concerned both in our State and Central to air our protest. We should also ask various
organisations representing Keralities to write separate letters to Tataky with copy to Ministers concerned in State as well as Central.

The first thing to do is to bring all together and lodge a collective protest. If you are a holder of large number of email IDs of the Keralites, please seek their opinion. Global Malayalee Assocation may be of great help.

Regards
HD NAIR




Date: Wed, 23 Nov 2011 14:32:57 +0530
From: [protected]@yahoo.com
Subject: Re: Protest against discrimination to Malayalam by Tata Sky
To: [protected]@tatasky.com
CC: [protected]@tatasky.com



Protest against discrimination to Malayalam by Tata Sky

Dear All,

All people loving our mother language are requested to put maximum pressure on Tata Sky irrespective of the fact that whether they are individually affected on not. Tata Sky has already talked to me for a reconciliation of taking back my money or to wait for a short period to reinstate Malayalam channels.

However this issue has now grown much beyond. I have categorically mentioned that now I am not just concerned about getting my personal money back only. All affected people should get back their money. Similarly in case of waiting for a short period to reinstate Malayalam Channels, Tata Sky should define the duration of this short period.

I would appreciate all people loving their mother tongue to declare solidarity with us. Please copy this solidarity to [protected]@tatasky.com; [protected]@tatasky.com also.

Thanking you
With kind regards
Ravindranathan


From: ravindra nathan <[protected]@yahoo.com>
To: "[protected]@tatasky.com" <[protected]@tatasky.com>
Cc: "[protected]@tatasky.com" <[protected]@tatasky.com>
Sent: Tuesday, 22 November 2011 11:04 PM
Subject: Re: A Protest against discrimination to Malayalam by Tata Sky


Dear Mr L.SOWRABHA; Tata Sky Customer Care


Since I did not get any satisfactory reply at all I am going to take the following actions:-

First of all this matter will be circulated among several groups consisting of lakhs and lakhs of members belonging to Kerala encouraging them also the protest against this discrimination to Malayalam by Tata Sky.


Along with that Tata Sons & Tata Quality Management Services will also be contacted with a request to take corrective action of this unfair practice of a TATA group organisation.

And if not resolved this matter will be taken to the consumer court.

Regards
P K Ravindranathan
From: ravindra nathan <[protected]@yahoo.com>
To: "[protected]@tatasky.com" <[protected]@tatasky.com>
Cc: "[protected]@tatasky.com" <[protected]@tatasky.com>
Sent: Monday, 21 November 2011 9:44 PM
Subject: Re: Arbitrary Disconnection of Kairaly, Amrita & DD Malayalam by Tata Sky


Dear Mr L.SOWRABHA

I am not satisfied with forwarding of my mail with your internal departments regarding disconnecting of Malayalam channels arbitrarily. The promised services while taking money from me on an annual basis are not being provided by Tata Sky. Hence I require refund of my money along with cost of equipments collected from me at the time of installation. Otherwise I reserve the right to take up this matter with consumer court.Regards

Ravindranathan


From: "[protected]@tatasky.com" <[protected]@tatasky.com>
To: [protected]@yahoo.com
Sent: Monday, 21 November 2011 10:13 AM
Subject: < No Subject >

Dear Mr. Ravindranath P K,

Thank you for contacting us.
This is with reference to your E-mail dated 20/11/2011 regarding the Malayalam Channels.

We would like to inform you that your complaint on Malayalam channels is already forwarded to the concerned department,we regret for the inconvenience caused to you.also kindly refer the earlier reply (Service request:SR[protected] ,any updates on the same will be alerted on our website.

For any further assistance, please feel free to write to us at [protected]@tatasky.com. You also have the option of calling the Tata Sky helpline at the below numbers

From MTNL/BSNL :[protected]
From West :[protected]
From East/South :[protected]
From North :[protected]

Thank you for your valuable association with us. Assuring you of our best services at all times.


Warm regards,
L.SOWRABHA
Tata Sky Customer Care
[THREAD ID:1-5LUIK79]


Reminder….Reminder….ReminderI am totally dissatisfied with Tata Sky connection. Require my money back with cost of equipments collected from me. If I do not get a positive response immediately, I reserve the right to take up this matter with consumer court.RegardRavindranathan
Attn., Customer Care Officer,
No reply has been received to my query. I paid an annual fee based on 5 Malayalam channels ie., DD1, Asianet, Asianet News, Amrita and Kairali. The saddest thing is that after I made this payment your sales people continuously used to call me to upgrade my package by paying another 1100 rupees. However, they kept silence regarding the plan to drop my preferred Malayalam channels.

As of now I am finding the Tata Sky connection at my home as useless. I reserve the right to ask for refund of money collected from me along with cost of equipment taken at the time of installation.

Keeping silence to my query is not a solution. I need categorical answer and action.
Regards
Ravindranathan




P K RavindranathanTel :[protected]






From: ravindra nathan <[protected]@yahoo.com>
To: "[protected]@tatasky.com" <[protected]@tatasky.com>
Sent: Wednesday, 19 October 2011 6:28 AM
Subject: Re: Service Request Reference Number: SR[protected]Dear Mr Zuheb Ahmed Khan Then what about the money collected from me for one year for a package inclusive of Amrita and Kairali?Is this not unfair trade practice involving cheating of customers? Shall I take up this matter with TQMS? Similarly I asked for removing colors channel from may package. Have you removed it are you charging me still for that channel?Ravindanathan




P K RavindranathanTel :[protected]






From: "[protected]@tatasky.com" <[protected]@tatasky.com>
To: [protected]@yahoo.com
Sent: Tuesday, 18 October 2011 6:52 PM
Subject: Service Request Reference Number: SR[protected]Dear Mr. Ravindranath P K,Thank you for contacting usWith reference to your query posted on our website dated 17/10/2011 10:56:10 AM, expressing concerns over Malayalam channels been dropped.
We would like to inform you that with effect from Wednesday 21 Sep, 2011, we are not airing Amrita and DD Malayalam and effect from Thursday 13 October 2011 Kairali has also been dropped from our channel line up.
Thank you for your patronage. Your feedback is very valuable & this letter addresses the point you have raised.
Our large national audience is bound to have diverse viewing patterns because it is 5 million strong, you can imagine that tastes and preferences differ across the country! And our endeavor is to satisfy people in every part of India.
At launch, Tata Sky offered just 60 channels, but in the last 3 years, that count has gone up to thrice as much. Today, Tata Sky offers 191 channels & services - each one of these channels has been picked based on its viewership & popularity. Unique interactive services have been specially designed for your whole family.
High Definition (HD) TV is the current technology wave in the TV industry today. This digital broadcasting system with higher resolution and enhanced picture and sound quality in comparison to a regular television service also consumes more bandwidth. Tata Sky has over the period of a year launched 7 asli HD (shot and broadcast in HD) channels, in keeping with todays viewing patterns.
We have tried to ensure that we have an offering for every region & every language but we also are limited by bandwidth availability. Over time, our endeavor will be to try & reintroduce all the channels that you would like to watch.
And since you have also asked to discontinue Colors channel from your account the same has been dropped effective 18/10/2011.
Our sincere apologies for any inconvenience we may have caused you.
Thank you once again for your feedback and we look forward to your continued patronage.
Warm regards,
Zuheb Ahmed Khan
Tata Sky Customer Care


[THREAD ID:1-5F5JRF5]

-----Original Message-----
From: [protected]@yahoo.com
To: [protected]@tatasky.com
Subject: Channel Unavailable

Tata sky is gradually removing channels after collecting money on yearly basis from me. When I made annual payment Malayalam channels Amrita TV and Kairaly TV were part of package. These 2 channels are frequently viewed by me. At first Amrita TV was dropped. Now Kairaly TV is disappeared. After taking money reducing the package at your whims and fancies is not a fare trade practice. Ravindranathan