Tata Sky Complaints & Reviews

I have booked an Tata Sky HD connection on 18th July 2011 for my residence Kharghar, Navi Mumbai. But till now installation is pending. I have called so many e-times to their helpline but as usual they always appolised for delay in installation. Today they informed after calling so many times that installation will not be possible as local cable mafia not allowed to enter the premises.

If they know well in advance & doesn't have guts to install then why they accepted new connection request coming from the Kharghar area.

I have also suggested them that I will take the installation devices from nearest dealer if their engineer is afraid to carry those things. But they declined the request as I have booked the product via phone so installation kit should be given by them. Also I have asked send me e-mail or SMS whcih can be shows to police for their engneer's protection. But they hesitated for that as well.

I have spoken to one of the police officer in kharghar area & he deny such incidents happened recently. Also I have found couple of DTH connection in my building itself. I am not sure why these peoples are not coming for the installation?

I hope they will either get the installation done or will refund my money immediately.

SIR, I PURCHASED TATA SKY DIGI COMP NO[protected] DIGI CARD NO[protected] WITH SUPER VALU PACK.I paid Rs 999+200= total Rs 1199through Sajani Putrah authorised dealer KEM Road Bikaner Rajasthan-334001. mob no [protected]. but this is still with me and I could not got installation properly till date I requested so many times visited sajani putrah and cll all the no which were given by them but no avail. i contacted to mr rahul also no [protected]. when there was nothing then I purchased air tell dis also and now I feel very cheated by the company as wel as by the deale being a defence personnel I do not have time to visit consumer forum so I ma writting this for you.
thanking you sir.
with due
regards
dinesh kumar sharma ([protected]@yahoo.com)
Air Force Stn Nal Bikaner Mob No [protected]

My subscriber id is [protected].On 2nd july 2011, I had called tata sky call centre for relocation of tata sky connection to my new house. They told me that i would be charged Rs.125 as relocation charges and I should first recharge my account. Also they said that i had been using the super saver package of Rs.275. At the same time i had informed them that i live in a multi-storey building and i would not require any additional wiring as it is already done internally in my building. Thereafter, I recharged my account with Rs.400.
On 4th july the tata sky engineer, Mr.Kuddus (mobile no:[protected]) came 2 my house and did the relocation. However,he had not brought any documents with him to be signed by me.On 15th july I got a message from tata sky that my account balance is Rs(-)422 and i should recharge immediately. I immediately called up tata sky and i was told that they had debited my account with Rs 500 for use of 40m metre cable and multiple switch as per the report of the engineer. They had debited my account without informing me and they had no documents signed by me which would have stated that any kind of cable or switch was used.I made a complain and they said that the matter would be resolved in 48 hours.
It has been 1 week and the matter is still pending. Everyday i call up tata sky call centre and Mr.Kuddus to return my balance but they are not interested and always i am told that the matter will be solved in 48 hours. Also they changed my package from Rs.275 to Rs.340 without informing me and for this they keep charging everyday.

I therefore, request you to please take immediate action and resolve my matter as soon as possible.

i had logged a complaint on 12 jul 11 with your co they promised to change my sat box within 2 days but despite my repeated complains the co has not replaced my set box to date
i do not want to cont as your customer pl return my bal of one year subsc and your cc staff needs to be educated on how to respond to customers & TATASKY dealer here needs to be changed
or else you will have many disatisfied cust like me
hope you respond
My CID is [protected]

Order No Sus-ID Operator Rs/- Date & time With status
2738476 [protected] Tata Sky 200.00 18-Jul-11 13:38:28 Failure N/A
2741576 [protected] Tata Sky 200.00 18-Jul-11 15:02:35 Failure N/A

This amounts deducted from Hdfc account. contact no-[protected]

please tell me what was the reason for failure transaction

Hi,

Subscriber Id - [protected]

My tata sky has been stopped working since 10 jul 2011. After following up no body has ever cared to see what is happening.
After follow ups with these people, CS guided the steps which were not worth. Still it is not working.

We had launched complaint with them on[protected] morning. No body till now has come up for solving the issue.

Complaint No:1- [protected].

Attend my complaint immediately on personal basis and get it resolved before end of this day.

Waiting for quick response & resolution.

We started facing no signal problem in our Tata Sky from Monday afternoon. We lodged a complaint with Tat sky customer care on Monday with a promose to us that the problem will be fixed in 24 hours. The technician did come to our residence at 3pm on Tuesday. He check the Tata sky, took out all the cables from the dish antenna and then said that the dish has to be shifed a bit upwards to get proper signal for which he wanted a big ladder which was arranged on rent by US immediately. The technician, Suresh Kumar then went to attend another residential problem promising us to return by 5pm. He never retrurned. However, we kept calling him with no response. Finally at 7pm he picked up the phone and said he cannot do anything as he is going home. I then called the Tata Sky customer service number and lodged another complaint. Spoke to Ms Parineeta, who claimed to be the senior team leader who apologised profusely and promised that the technicians are in vasant kunj only and will fix the problem by 8 pm positive on tuesday nightr as its just a 10 minute work. At 8:30 pm I called her agfain as nobody had come till then to fix the problem. I was told by Edward Edwin and the next sr team leader that Ms Parineeta has left and that its very unfortunate that the problem has still not been fixed and promised to call back with a solution. 15 hours have passed since then with no call and no technician visit at our residence.
On Sunday, 10th July, I have submitted the payment for tata sky for four months. I need Consumer forum to take up the matter seriously for all the stress that we have been going through by continuosly calling the customer care for tata sky with no results for 48 hours and rude obnoxious behaviour of the tat sky team. I NEED FULL PAYMENT OF TWO CONNECTIONS THAT WE HAVE AT HOME AND FULL PAYMENT THAT WE HAV DONE SO FAR TO TATA SKY.

Hello Sir,

I am a TataSky DTH Subscriber since last 4/5 years. Since last 10/12 months, TataSky unilaterally decided to provide DD Gujarati under Active Doordarshan. Under Active Doordarshan, this DD Gujarati is apperaing in cramped screen size which is not at all comfortable. Previously the same was appearing in full screen channel.

Look at the philosophy of Tata for Gujarati Customer ! The regional language channel of DD is appearing in cramped screen size whereas DD Bangla, DD Urdu etc are appaering on full screen !!

I have taken up the matter with TataSky several times in one year with my mails marked to even Secretary of TRAI. But the results are not there unfortunately.

I understand that as per TRAI, it is mandatory for DTH Service Providers to provide all DD channels free of cost. But after paying handsome subscription, I am being deprived to get DD Gujarati in its original quality for enjoying view.

I solmnly request you to takeup the matter at appropriate level

Ashwin Patel
TataSky Subscriber No:[protected]
Ahmedabad

I am facing the problem of poor signal quality from the date when I purchased Tata Sky. Its signal quality is hopeless during monsoons.

From the beginning of the month of July 2011 my digicom is not recieving the signal at all. I called customer care for help they just told me to wait for a while. Even after waiting for two days signal was not there. Then they told they will send an engineer. Engineer came on 07/07/2011 & discovered the problem is with digicom & it should be replaced. Then again after two days the engineer came with new digicom & replaced it. on 10/07/2011. There was no provision of refund for my money of the unused service. I was charged Rs.225 for new digicom which has no warranty (if I needed 1 yr warranty then I had to pay Rs.399 extra) & Rs.125 for engineer visit. Even after paying the whole money on the very next day i.e on 11/07/2011 due to no signal I am unable to view the services. Again when I called the customer care they told me the same thing i.e 'Wait for a while'

This is regarding inconstant and unsatisfied services being provided by Tata Sky DTH.

I am a Tata sky customer, my subscription number is [protected]. I am a VERY PRUDENT customer who has seldom missed the subscription fee payment to the service provider. However I have been punished by the service provider for almost every time in the past eight months.

Tata Sky has an on-line payment system apart from its Tata Indicom Shops at Boring road in Patna. For the past two consistent months, I have been making an online payment using internet banking through my Axis Bank Account number on or before due date, which, every time is denied by the service provider however my Bank statement shows the amount being debited status. On calling and making queries to the Tata Sky helpline from my mobile number, sometime I am told that there was a network problem at Tata Sky it center or some other time it is some other problem and evcerytime I face the risk of dis-connection.

This has been a permanent problem with the Tata Sky service and I have been made victim many a times in the past 7-8 months. As a loyal customer, even I make payments on-time through their tataindicom shop located at Boring road; the company has given a receipt of payment, where as dig box shows a non-payment status. This happened for almost three times from October 2010 to March 2011. On querying to the customer care executive they give a naive reply that they do not have "credit" in their accounts, apologise and have left me alone to bear the tortures of cajoling the customer care team at Noida.

I have the proofs of almost all the transactions which I have made which will show "on-time payment" from my side, even then this, their blunders have made me victim of their fault and bear the penalty and panics totally on to the customer.

This has become a permanent problem of the service provider and I request a serious action against the service provider.

Thanking you

Neeraj Verma

sir
me and my family had gone on vacation for 20days to mumbai and returned on 10july 2011 only to find that my tatasky dish tv is not working.i request the company to send some technician and do the needful.i m staying in bhuj. my tata sky id is [protected]. my registered mob no is [protected] but i request you to register my new mob no [protected] in the name of vanlal hruaii.my have recharged till sep 2011 so money is not the issue...most probably some technical problem.

I have a DTH connection from tata sky and the equipments are under warranty. on 05/07/2011, the set top box of the DTH developed a snag recently and the audio went off. I registered a complaint in regard to this (No: 1-[protected]) on 05/07/2011, next day a person came to check the STB and declared it faulty and said that it would be replaced. then even after 4 days, no action has been taken by tatasky though I've filed two more complaints (No: 1-[protected] and 1-[protected]). My Subscriber ID: [protected].
Saurabh Verma,
Dehradun

I have purchased Tata Sky 4 years ago. Tata Sky is a service provider who provides service at very high rates. They don't value their customers money. For each thing you want you have to pay money.
Tata Sky at first had 4 sports channels viz. DD Sports, ESPN, Star Sports & Ten Sports.
At first these channels were provided at nominal rates. Later on they introduced Star Cricket, Neo Cricket & Neo Sports & there the game begins.
They instead of making one single package for sports channels started making different packages with high rates.
Star Sports, Star Cricket & ESPN were made part of one package costing more than Rs.60.
Neo Cricket & Neo Sports were made part of different package costing Rs.30.
Ten Sports alone completely separate with Rs.20 charge.
Later on Ten Cricket & Ten Action were introduced where each channel costing more than Rs.20.
So you have to pay more than Rs.150 to watch just watch all sports channels.
Moreover channels like UTV Bindass, UTV Movies, Colors, Imagine, & Zoom are not the part of basic viewing package. You have to pay more to view these channels.
Other newly introduced channels like Dicovery Science, Discovery Turbo, Fox Crime, BBC Entertainment, C Beebies, NDTV Good Times, FX, UTV World Movies, TCM, WB & MGM are being provided in two different packages with more high rates.
So in short if you want to view all channels which Tata Sky provides you will have to pay nearly Rs.1000 per month ! !
I imagine what kind of DTH service is this ? Are they keeping in mind that most of their users are common people who earn a fix income every month ?
I don't think so.

Having rechrged online for TATA SKY using Axis Bank Visa Debit card on 2nd July 2011 around 4 pm.
The amount got debited immediately from my account however even after 48hours Tata Sky informs they have no credit for the amount charged that is INR 750/-. ( Tata Sky A/C : [protected])

Debited from my account not credited to Tata Sky ..... where has the money gone... one wonders.

Online payment are meant to make life easier and hassle free but here I am hassled for the last 48 hours not knowing where to go and what to do with people from Tatasky showing the least to help around or having an answer themselve. Issues got to have solution if Tata sky says they dont have the credit for the amount they are using a third party service to fecilitate online payment through bill desk and they are responsible to settle the issue and not wash hands saying its a third party the billdesk and using a seperate server. Certainly Billdesk is not robotic and are run by human beings with whom Tata sky can take up the issue... probably the amount is too small for them and inconsequencial to take it up, just shows how much customer oriented service they are...
Deepankar Choudhury

[protected]@gmail.com

Dear Sir,

I made a reacharge of 301 and the payment has been deducted from my account. I made a complaint regarding refund and they told me within two days payment status will be updated/refunded. But till date neighter they bother to contact the undersigned not refunded the amount. Details of transaction details are given below.

Track Id: [protected]
Name: Santosh Gurav
Email: [protected]@in.com
Mobile No/DTH Subscriber ID Recharged: [protected]
Date of transaction:[protected]
Order Id: R[protected]

Please help.
Best regards,
Santosh Gurav

Respected Sir,
My Tata Sky subscriber id is [protected] and is registered under the name of Jagmohan Singh instead of Jagmohan Mahajan.
Kindly correct your record and change my registered name to Jagmohan Mahajan for further contact.
I have a complaint regarding your customer care services. I registered a complaint regarding some problem in my digicomp with card no.[protected]. I registered my complaint on sunday and the customer care representative said that the technicians will come within 2 days. (My complaint id is 1-[protected])
I recieved a call on monday morning from your ludhiana service centre and they promised me that your problem would be solved before noon but no technician showed up. Today morning[protected] i recieved a call from your representative and he claimed that he is an engineer of your esteemed concern as he told me. He promised me that our problem will be solved within two hours i.e. about noon.
Tata Sky has great name/fame and reputation in Indian DTH Market and is one of the best DTH provider in India but according to my experience your services dont meet your valuable clients' expectations. It is same like hindi proverb "UNCHI DUKAN FIKA PAKVAN". I also want to tell you that my family is suffering from last four days and we are unable to watch TV.
Kindly look into the matter and take appropriate action ASAP.
Yours Sincerely
Jagmohan Mahajan
[protected] (Tata Sky RMN)

VERY POOR SERVICE (After Sale)

In the connection with above-said complaint.
Today I recieved a call from a phone no. [protected] at about 14:[protected],The caller (FEMALE) assured me that your complaint would be solved before evening i.e.[protected], but no technician showed up and no further contact was made from your side.
Now I dont have any other way except than reporting this issue in ELECTRONIC MEDIA.

I am a Tatasky DTH suscriber since two years. After one year from purchase
date set up box is not working properly and I have compalin to Tata sky then
they have changed it with cost. After three month then same problem arise
and complain to tatasky and report is that set up box will be changed.

Sir I think so it is not possible after three month respectively my set up
box will be changed with pay cost. I think this is a poor quality of product
is suppling by Tatasky or this is a source of income respectively.

Sir, suggest what is the procedure to save me from the probelm.

Thanks

R.M.SARKAR

I had requested for a second digicomp on 16th June 2011.
My second digicomp has been installed, but signal is not proper.Also the drilling was not done .Inspite of repeated complaints we are not being serviced properly.Request you to look into the matter ASAP,else we will have to look for a new DTH provider and complain about Tata sky's pathetic service in consumer court.I have been a loyal customer since the last 3 years,but recent experience would prompt me to move to a new provider and at the same time advise many of my fellow peers,friends and colleagues to move to a new provider.Such has been my recent experience with tata sky and if you cannot service us properly then please let us know so we can move on to some other DTH as this is first time my exp has been so bad. I have done 3-4 complaints already and had 3 technicians coming in, but noone gets a drill machine and all promise to come on the other day, but noone shows up ever.THe Call center execs also just promise things, but the matter of fact is OUR COMPLAINT NEVER GETS SOLVED.

Tata Sky Pathetic After sale service
My Settop box has stopped working on Friday (17-Jun-11), showing a digicard error (Error 02), seemss tyo be some issue with the digicard, immediately i have called the customer services and lodged my complaint, they confirmed that since i am in there premium customer list, it will be sorted out within 48-72 hrs, and i can expect the call from there Technician.

Till Monday i haven't recd any call from tatasky, i once again called the customer services in the eve and they advise me that i will be receving the call from the technician on Tuesday, Till Tues eve also i hvnt recd any call from the Technician, once again i approched the Tatasky customer services and escalated the issue with the higher authorities and they assured me the technician will be visiting till 7.00 on Tuesday eve , and if not then on wednesday i.e 22-Jun-11, the problem will be solved, But Still i the situation is same, i havent recd any call from tatasky and once again i have to approach them.

Is this is wht they called the premium customers category wherein the issue has not been resolved since past 5 days, I think i have made a mistake by subscribing for the whole year, thats y i have to bare them now.

Just 2 months back they have replaced the new settop box , for that also i have to wait for one week to replace it, and again this issue , They are saying that the digicard is not available or the technician is busy.

I can't accept this kind of treatment from such a big organisation, and since after getting such a pathetic after sale services i have to lodged the complaint against them.

Dear sir/madam,

Yesterday I am recharge my TATA SKY Dish TV with Recharge it Now Web, What Recharge Confirmation not received.
But cash debit from my account. TATA SKY is not recharge that time.
So please clear the status, Please provide me details.


Dear Customer,
Thank you for your order from http://www.rechargeitnow.com
For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'
If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@rechargeitnow.com.
ORDER DETAILS:Merchant Site URL : http://www.rechargeitnow.com
Order Number: R[protected]Order Received: Jun 21, 2011

Total Amount : INR (Indian Rupees) 200.00
State Bank of India Debit Card Holder : Krishan Lucky
Billing Address : (As entered by the Customer)
vill. Paddar P.O. Kaswar Teh. Barsar Dist. Hamirpur
174312 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@gmail.com
Customer's IP Address : 223.178.30.145
Recipient's Name :
Shipping Address :

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