My set top box stopped functioning & put a complaint on 18th Feb 2012 towards it. It took 2 weeks for Tata Sky people to correct the same & during this period I have had to contact them countless number of times & speak with several supervisors to get this done.
When this was corrected (on March 3rd), I received call from an Executive by the name of Mohmmad ( I dont remember the full name) who called probably from Hyderabad since the STD code started with 040. I asked for warranty papers of the new set up box as per the company's policy. However, I was informed that there is no such formal paper work towards warranty period & it is maintained at Tata Sky's end, in their records. He informed me that the replaced set up box comes with a 90 days warranty & any problems between this period wold be attended to without any costs.
However, I was charged for the same on 13th of Mar & had to go through series of complaints & calls to sort this out.
Secondly, the replaced set top box conked off in 4 days only. I gave a complaint again on 8th of Mar towards this & had to again screech several times until it got corrected on 18th of Mar.
For this, I had spoken with your supervisor Pravin. He, alongwith all the past telecalling executives had confirmed to me that since the set top box had again conked off within 90 days , rather only in 4 days - I will not be charged for this. However, I have received a call from the concerned dept. today stating that they refuse to acknowledge this warranty period.
I personally, don't feel that when Tata Sky fixes a problem, it should definitely surface so soon & especially as soon as 4 days. In my opinion, they should have not charged me for this even if they don't have a policy. I am sick & tired of complaints. For the past one month my connection has been active for 4 days only, rest of teh month I have spent in complaints.
They really to address their service issues well.
You can address your complaint to tata sky’s official handle @tatasky. They will help you out in fixing your set top box. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and fix the STB also secure your amount deducted.