Tata Sky Complaints & Reviews

Tata Sky — disappointments with the service

we have recently taken new connection of TATASKY on 24th Feb.2010 with R.S.1600/- cash as 2months free subscription, shopkeeper said installation is completely free...next day 2executives came for the installation they demanded for installation charges we refused so they asked the charges of the cable this demand was not logical, we asked them 2describe us about the plans and packs available they sharply refused to tell anything instead gave a paper and asked to read it after all this they went away and within 2 days WITHOUT Any prior INFORMATION they blocked our connection due to not making payment of cable.I called him 2ask so he dint tell us instead again in a very abusing language asked to contact the shop from where we got it.
This is really disappointing when i called at this helpline no. and dint get proper information here also !!!!! we already have other cable connections providing good services !!! we got new TATA-SKY just for a change but we really did not knew that we have to face so many problems and take your help in this matter due to so much disappointments......

Hi Vedica Shrivastav,
It is rightly stated by the shopkeeper that installation is free as you could check the website and find out the information that Rs1000/- on installation has been waived off. It is irrelevant for the technicians to ask for cable charges as such an event gives you the full right to contact the Co. officials outright and report such an occurence of technician demanding money. You need to verify whether they are official representative of the Co. It is a part of sales and aftersale to maintain good relation with the customer and official representative take utmost care and listen to the concern of customers. It is irrelevant and not inclined to the payment of cable that your connection has been blocked and since you are entitled to the 2months free subscription offer the account could have been blocked only for reason other than non-payment. The customer care is helpful is sorting and providing the update of your account status they are the direct point of contact to handle most of the issues.

My Set top Box has not received a Signal My Id is [protected] It's Belongs to Kantilal Chauhan.
Plz Sent soon a boy to perfect it.

R/Sir
i m a tatasky user.
i have major problem with my digicom.it is 4-8 time change with in two months,
please check your service & solve my problem.



pawan kumar
subscription id is [protected].
contact no is [protected]
add. h.no.1874/6, jawahar colony.
n.i.t.faridabad(haryana)




please solve my problem immediatlly sir.please

Hi dk pandey,

You can address your complaint to tata sky’s official handle @tatasky. They will help you in fixing your set top box. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and fix the issue with your set top box.

No video out

Customer id [protected]. Existing set top need to be replaced by HD set top box on priority.

Customer id-[protected] sir my set up box not working (mostly channel are block due to old setup box) i am not able to access tata sky services. several times i make call of given no.(nearly 50 times) but still my setup box not changed, ever time they return reply your complain is in process.my address is as per your record.kindely changed my setup box, and tata sky toll free no. is not free toll free no is chargeable.

Power comes to the adapter, but the box doesn't receive power. It doesn't work. Facing problem since saturday. Tried to complain through calling the customer care number but of no use, never connects to the representative. Please rectify the problem as soon as possible.

Customer id-[protected] sir my set up box not working (mostly channel are block due to old setup box) i am not able to access tata sky services. several times i make call of given no.(nearly 50 times) but still my setup box not changed, ever time they return reply your complain is in process.my address is as per your record.kindely changed my setup box

You can address your complaint to tata sky’s official handle @tatasky. They will help you out in fixing the problem in your set top box. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and get the set top box serviced.

Hi Mukesh,

You can address your complaint to tata sky’s official handle @tatasky. They will help you out with the installation process. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and get the set top box installed.

Hi,

You can address your complaint to tata sky’s official handle @tatasky. They will help you out with the relocation and installation process. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and get the set top box installed in your new home.

Dear sir/madam
I have tatasky connection from
Id-[protected] (Ankush goel)
And Id[protected]ashish goel)
From 3-4 months..we are charged extra for active services which we do not want n we didnt requested to apply..many times i had talked to tatasky helpdesk nos but they didnt take action. How many times i pay for services which i dont want at all..n no refund is given by company.they always say sorry n cut the charges.
Please there is a request to stop these type of cheating from tatasky like reputed company.
I request for refund my money in my both account.
Neha goel
1837 sector 13
Karnal
Haryana

Sir ,

I have subscribed for Tata Sky in February 2011 , but I have close the subscription for it's BAD service in August 2011 when my semi-annual pack has been over ( By the way in this period I enjoyed only 2 months because of their Set Top Box and i send it 2 times for repair but they give back to me without repair ).

But , Last 06/10/2011 they called me that I am a selected costomer who get their Supreme Sports annual pack worth Rs. 2750/- for Just in 1200 Rs. for 1 annum , so I asked their Represntative for the channels in that packages but he told me that you can find it in Tata Sky Packages , so I surf on Tata Sky Packages pack on internet and I Found Supreme Sports Kids Package which is also cost Rs. 2750/- per annum whenever there is no Supreme Sports Pack , So as per a a normal human I thought that this is the same package they told , So i have subscribed for the pack they said but I amaze when I start my Set Top Box that I am unable to view KIDS package so talked to their Care number and asked them about it and also told them that there is no Supreme Sports pack on ur package listing there is just Supreme Sports Kids pack and it's also worth Rs. 2750/- , but as a Pirate they didint agree with me so I told them that i just start your package so please forgive me and cancle my subscription and give me back my amount after this 2 or 3 days deduction , so he told me that it is impossible

So , Sir if they call me and I asked them about channels and they have no listing about ther package on their Site then how can they commit me that "You can found it on Tata Sky Package Pack" , and after a wrong commitment when I am asking him that no much time gone after this confusion why they didnt give back me my money and cancel my subscription

Sir , I dont mind if I have cost 10000 or 15000 , But if there is any door with which i can stop this type of pirating with customer I am ready to face them in legal procedure

I also give one copy in gujarati to News Papers also..


- Thanks

Mehul Parkhiya
P.G.V.C.L.
Jasdan S/Dn.
+[protected]
[protected]@gmail.com

Hi Atul,

You can address your complaint to tata sky’s official handle @tatasky. They will help you out in discontinuing actve games. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and get reimburse the amount deducted.

I have two Tata Sky Plus connections (1 in Chennai - [protected] and 1 in Hyderabad [protected]). The Chennai connection has been giving me problems since installation with colours getting distorted. Despite several complaints and visits the problem has not been sorted out.

Initially they said the problem existed because it was close to a DVD player for which I purchased a new cabinet. Then they said the problem was due to the cable connecting the TV which i changed. Then they said the problem was with the TV. I now have a Sony Bravia Full High Definition LCD TV. I requested them to change the box as I suspect it is faulty but this has not been done. Since I do not live in Chennai (my mother does) I am unable to follow this closely and she has been suffering the poor Tata Sky Plus service for a very long time.

They are now again insisting that I pay charges for the visit despite the problem persisting since installation. This is absolutely unacceptable to me. I have spent a lot of money on this connection, suffered an indifferent Tata Sky service (who talk to me as though they are doing me a favour) and am not prepared to spend one more rupee on this.

This happened last month and is happening again now.

Hi Mr.Arun,
As I understand out of your two connection (1 in Chennai - [protected] and 1 in Hyderabad [protected]) there has been visit to your chennai location the STB connection which you are facing problem with. As you are not facing problems with the connection in Hyderabad the place where you live there could be a possibility of the Chennai digicomp being faulty or due to external factor as mentioned cable problem, keeping it close to the DVD as its magnetism of the DVD may affect the STB or even by chance the TV. Tata Sky can send a technician (visit charged) on the approval of the subscriber. In case you are in warranty hardware charges will not be incurred however technicians visit is always charged. Out of warranty will also be charged. It seems you have not faced problem with the digicomp in Hyderabad in my advise you should once personally visit the chennai location and get all your queries solved and also resolve the issue in a better manner.

I had purchased a Tata Sky connection in 2009. I again purchased an add-on connection three months back. The add-on connection was showing no signal on 19th sep 2011. I registered the complaint on 20th Sep with Tata Sky. Their Electritian visited on 20th and told that the Digicomp had gone bad and would be replaced by 21st. I waited but neither anybody came, nor did I receive any call from Tata Sky. I called Tata Sky Help line at 8.00 PM and was informed that my complaint will be resolved by 23rd. Again I called Tata Sky on 22nd Sep. I was surprised to hear that my complaint would be now resolved by 24th as they did not have any Digi comp which they can replace. Really surprising. Isnt’ it. When I talked to their senior executive, He assured me that he will try his best and resolve the complaint by 23rd itself. Again when I called them today, i.e. on 23rd, I was surprised to hear that I have got a new date for resolution of my complaint- i.e. 25th Sep. Again, I enquired from their senior executive Ms Pratima whether this time they were firm on their date or is it a delaying tactics. She asked me to wait for sometime and then told me that my complaint cannot be resolved before 26th as they did not have any Digicomp. What a shame for Tata Sky. When I asked for a new connection, It was installed within 2 hours of my ordering. And now, when it has gone bad, they do not have any spare Digi comp. Surely, they have different standards for new and existing customers. Tata Sky- Are You Listening. My phone No. is [protected]

Hi Prachi,

You can address your complaint to tata sky’s official handle @tatasky. They will help you out with regards to your issue of conked set top box within warranty period. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure if you are in warranty they will secure your deducted amount.

Hi Seema,

You can address your complaint to tata sky’s official handle @tatasky. They will help you out in getting your order processed. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and get the set top box installed and activated.

TataSky — Useless packages

My Subscriber ID No.[protected]. I live in Hyderabad capital of Andhrapradesh. I subscribed for South Starter pack. But Iam not getting all Telugu channels being a resindent of a Telugu State. It is rediculous to avoid some telugu channels in the name of packages. The name South Starter makes the customers that it will provide with all languages of South India. Even a cable operator is providing almost all channels for just Rs.150. But these people luring the people with some channel names and throwing all language channels which we cannot understand.

Tata Sky — mal functioning of set top box useless packages

no 1
i d [protected] dated 16 05 08
set top box erratic since it was on at 6 am
16 minutes talk with call centre [protected] a std call number
after a useless procedure a complaint entered no 1-[protected]
local staff sent
did some thing with the box and got a form signed saying the set top box was heated and it has been corrected
i was not satisfied and let them known my apprehention of the box having similar problem
in 1/2 hr time again same thing happened
local contact has been informed but now he gives 2to 3 hr time to check it again
in the morning i told to person at call centre at hyderabad that the box semms require to be changed
i am waiting for the local person to come again
no 2
packages are un sceintific and useless
tata sky always ask for add on packages
even after annual sub accounts status goes blanc and uninformative
dr s s ghosh

my sbscribe id [protected] ilive in raj.isbscribed for super hit pack.unsbscribe for familypack.all chanlls for just rs.99

my IDN:[protected]
RMN N:[protected]
please canected this chennas "Zmusic, "B4umusic, "Maamusic, "[censored]HARA, "VISSA., "Z24News, "Zclasic, "Zaxtion, "B4Umoves, ""Pleymusic, "ETC, "Indiamusic"", MORE...
MOUSTIN;FMCHANNES
PLEASE CANECTED
"OR"tollfreno

You can address your complaint to tata sky’s official handle @tatasky. They will help you out and replace your refurbished set top box with a new set top box . I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and arrange for a new set top box.

Tata Sky — VERY BAD SERVICES

i called customer care and logged a complaint that my TATA SKY IS NOT WORKING ON 29/10/10...They told that your complaint will be solved by 48hrs....and i also got calls from tata sky enginner that they are cuming....i got calls three times in 2 days...but they didnt came...then i agained call customer care on dt:02/11/10 that no one has came yet...they told me that engineer will be there by 4.00pm to your place..but they didnt came.then i again called customer care that no one has came same day by 6.40pm... then also they said the same that sumone will cum....but still no one has came to solve the problem...
TATA SKY IS HAVING VERY VERY BAD SERVICES..AN THEY ARE FOOLING THERE CLIENTS.

You can address your complaint to tata sky’s official handle @tatasky. They will help you out with your grievance. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and provide you with 1 month Free package provided it was a part of the offer.

Tata Sky — DTH Product Offering

DTH is ripping off the customer. They offer only a bouquet of channels and their Ala-Carte is very conditional.

For example if I want to subscribe for Zee TV alone I cannot do it, I have to get a package of Zee Cinema, Zee Trends etc This is not only unfair but also forced upon you, as a consumer you never have choice. So that is for a package deal.

Now coming to thier Ala-Carte channels for example if I subscribe for Neo Cricket (I have to also subscribef or Neo Sports), then we have the situation where I cannot subscribe the Ala-Carte for a month alone if I want to but will have to subscribe it for 3 months (90 days) so irrespective of If I have any games to watch on Neo Cricket for the 2nd and 3rd Month they will charge you and you cannot remove it.

So Ala-Carte is like even if the food is over in front of you, you are required to sit their for more time and pay for the time that you sit in front of the empty plate.

This is day light robbery and something has to be done by the required regulatory authority!!

Tata Sky recharge voucher — No delivery

I had ordered Recharge Vouchers for Tatasky DTH Service on 7FEB2007.

The voucher details have not been delivered as yet on 12FEB2007 even after repeated followup

Order No.[protected] dated 7 FEB 2007

Tata Sky — No Delivery

Dear Sir,
I purchased tatasky unit on Aug 25th, 2009. The details are as under:

Tata Sky transaction ID : DS[protected]
BillDesk transaction ID : MSBI[protected]
Bank transaction ID : IG10281717

I have not received tata sky unit/any call (information) till date. I am sorry to mention that this behavior was not expected. I did called their help line five times and talked to them (each time I had to wait for more than 20 minutes keeping my phone hold and thus increasing my phone bill). In addition. I was told that I would be receiving tata sky unit next day (every one lied and provided wrong information - thus misguided me). I request you to kindly help e in canceling my purchase order and deposit back debited amount in my bank immediately. No customer like this sort of mental harassment and fooling up. This is an unethical business practice.

Thanking You

Dr. Akshay Dvivedi
Mobile No. [protected]

Tata sky does not delay its delivery period, you seem to be unfortunate.

Tata Sky has a very quick and efficient installation process. I suggest that you talk to other people who have installed tata sky. Most people I know of, have had their TS installed the very next day. I suspect there must have been some issue somewhere. I suggest that you use Tata sky first and then see how good it is. I am sure you will enjoy it.

I could not attach pdf file kindly let me know how can I send you copy of my card statement

my mobile no. [protected]

Dear Sir Tata Sky Send To Daily Promotions Mail i can't unsubscribe.Please help Me Stop Tata Sky Mails on My Email ID.

Thanks&Regards
Naresh Garg
Email.:[protected]@yahoo.in

You can address your complaint to tata sky’s official handle @tatasky. They will assist you in temporarily suspending the account which you would like to deactivate. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and resolve it accordingly.