Tata Sky Complaints & Reviews

Big farce by Tata sky in term of India cricket pack – new customers beware.

Probably due to popularity of cricket in India the channels kept adding different channels for cricket so finally I subscribed to India-cricket pack on tatasky which promised to air any channel which is showing cricket of india.

Now the tatasky is not showing the current champions league cricket on this package and has not even bothered to reply appropriately to my query SR[protected] & SR[protected] with the last query being closed without even talking or giving any clarification to me.

So new customers please stay away from tatasky.

Iam a Tata Sky ( DTH ) customer Since 03 october 2006. from the begining there was 8 malayalam channels. after a period of time they droped 1 channel ( india vision ) and the from 21st september 2011 again they dropped 2 more malayalam channel ( Amirta TV & DD1 malayalam ) at present only 5 malayalam chanells are available on Tata sky ( where other DTH services are providing more than 14 malayalam channels). even after several calls to customer care so far the’ve not done anything regarding my complaint . (So far I paid more than Rs.18000. as monthly charge etc). curent balance in my account is Rs.725.upto april 2012) so i would like to discontinue this service and get my money back if my problem is not look forward to.

i was purchased a new connection of tata sky. but after 2 or 3 days his remot is not owork. i feel that battery is low so that is not work i was changed the battery but same that no work . so i complained in customer care of tata sky on[protected]. butat till date i cant received the remote. i call there so many times but reply that they delivered next day at 10 a.m .last call me from theit side taht deleiver me on sunday but not delivered. so i call toaday but they say again me for tuesday.

SUDDENDLY AMRITATV IS DROPPED FROM TATASKY. WE PURCHASED TATASKY MAINLY FOR THIS AMRITATV. NOW, ON SEPT MONTH IS AMMA'S BIRTHDAY CELEBRATION IS ON 26TH SEPT AND WE FEEL TATASKY BETRAYED ALL THE CRORES OF AMMA'S DEVOTEES ACROSS THE GLOBE.
WE RECENTLY UPGRADED TO TATASKY+ TO RECORD SOME IMPORTANT ISSUES.
EVEN IF TATASKY RESUMES THIS SERVICE OF ADDING AMRITATV LATER, WE STILL FEEL THAT 26TH SEPT AMMA'S BIRTHDAY PROGRAMME WILL BE MISSED AND FEEL BETRAYED BY TATASKY.

Hi,

I installed my Tata Sky in 2006. In these 5 years I came across problems many times and all the time after a heated argument with customer supports it gets resolve. This time once again the transmission get cut off for 15 days as I thought due to heavy rains in Mumbai might be the problems with the signal but as the problem continued I tried to call the customer care of Tata sky. After lot of discussion and pressure they ensure me to take action and deputed their engineers to my home. I am staying in an apartment at CBD Belapur, Navi Mumbai. I shifted to this apartment few months back and that time the engineer who came for installation of Tata sky at my home, told me that we have a multi use disk fitted at the roof of our apartment and no need to use the disk I was carrying with me.

This time when the engineer came for the trouble shooting found that there was a problem in a switch at a junction box fitted for the multiple use. He changed the switch and the transmission at my home was resorted. Next time when I switched on the Tata Sky found there was a deduction and mentioned towards relocation. I called the customer care and once again tried to clarify the malfunctioning of the switch was not my problem but it is problem due to the poor service support. So Tata Sky should not charge me. But it was told to me that whenever I call to customer care for complains it will be chargeable even if it is not related to my personal connection.

I feel it is completely a non professional way of dealing with the customers and also it looks like Tata Sky customer support as well as Service support team feels they carry out the terms as per their flexibility.

I tried to reach some senior personal in Tata Sky but no details were provided to me. I hope this will be read by someone in Tata Sky and same kind of charges shall not be applied to the customers in future.

I have a Tata SKY DTH connection at home. I am a keralite and prefer to watch malayalam regional channels more, best way to keep connect with home land. However recently Tata SKY has remove 2 of the most viewed malayalam channels with no intimations to the customers.

On calling up to the customer care, I got a lethargic reply that due to less viewer ship the channels have been removed. There will be no new channels addition and the cost (which was already deducted from account for 6 months) would remain the same.

Its really painful and feel cheated after this incident. Now its up to the DTH companies to decide on which all channels the customers should view and how to maximize companies profit.

To all DTH users who are planning to buy tata sky, my sincere advice from my experience is "Never Buy Tata SKY DTH connection".

Hello,

My Account number is [protected]. I bought a Tatasky+ (account number [protected]) and was not using the first connection .

For Account Number [protected].

I was asked to pay 1200/- in June for a package of 1 year and a negative balance of Rs 31.

I had to replace the adapter of the box and was told that it is free.

After paying Rs. 1231/- in June my connection was restored and I started using the connection.

Today my connection is disconnected due to no balance. I am told that the cost of the adapter was Rs 250/- my package was converted to 250/- per month and my current package is @250/- per month.

I believe that I have been cheated. I was never told that the cost of adapter was Rs 250/- it was quietly deducted from ,my account and I was pushed into Rs 250/- per month from Rs 100/- per month. (Which I am ready to pay even now).

I was told that some one would get in touch with me in 24hours and I am waiting for a call.

This is a great idea of luring a customer to pay 1200/- for the year and then converting it into 3000/- per year.

In case this is not resolved I am forwarding it to Consumer Court. With all expenses to your account.

warm regards

Kamal Malhotra
[protected]

Sir/Madam

i have very fedup your service, same problem and current complaint no : 1-[protected] .

Its with all the regreat i state a company like TATA SKY DTH is not able to solve my problem in past one and half year.Its been a regular for me to complaint in your customer care regarding this problem in the past one and half year .

I request you to reslove the complaint immediatly.

[protected] Forwarded message[protected]
From: Dilshad Khan <dilshadali.[protected]@gmail.com>
Date: Sat, 10 Sep 2011 16:40:43 +0530
Subject: Fwd: Complaint against Subscriber Id [protected]/My current complaint number [protected],
To: [protected]@tatasky.com, help <[protected]@tatasky.com>
Cc: "dilshad.khan" <dilshad.[protected]@orixindia.com>

Sir/Madam

With the highly dissatisfaction I am writing the mail again to you
about the negligence of TATA SKY Cable Connection on my ID number
[protected] a/c Dilshad Khan which I have from since more then 18
month back, but after six from installation of the cable I have faced
No signal problem and remind so many time to your office every time
you sent the engineers for rectifying the problem but problem is still
remain same no progress on the same and as well as I call your call
centre so many times for the same but there is no response getting
from your side . I am surprised TATA SKY have very good brand name in
the market but I totally fad up with TATA SKY services which i facing
continuing from last many months but no response from you.

Request you to please rectify my problem as soon as possible to
satisfied your loyal customer but if any case i m not getting any
response from your side this time,I will go to consumer court against
you.

My current complaint number [protected],

[protected] Forwarded message[protected]
From: Dilshad Khan <dilshadali.[protected]@gmail.com>
Date: Thu, 14 Jul 2011 16:22:46 +0530
Subject: Fwd: Complaint against Subscriber Id [protected]
To: [protected]@tatasky.com
Cc: [protected]@tatasky.com

[protected] Forwarded message[protected]
From: Dilshad Khan <dilshadali.[protected]@gmail.com>
Date: Tue, 12 Jul 2011 17:28:56 +0530
Subject: Complaint against Subscriber Id [protected]
To: [protected]@tatasky.com, [protected]@tatasky.com

Dear sir/Madam,

My name is Dilshad Khan, I am getting problem with my tatasky since
from the last one month,I have loged a complaint one month before but
the problem is same.service engineer is saying that your setup box is
faulty as well as call center executive are saying that setupbox is
fine but no signal problem is remained yet. i am getting this issue
from the last one year. No body is coming with a permanent solution
.you are requested to resolved this issue at the earliest.

Regards.
Dilshad Khan

Sir,
I have taken a connection of Tatasky satellite connection from last about five years My ID No- is [protected] On dt.10/9/2011 at 18.36hrs.I registered a complain No-1-[protected] regarding not working of setup box On the next day i.e. on 11/9/2011 at 13.45hrs. the representative of Tatasky i.e. engineer visited & told that the setup box is to be changed asking to change on the same he replied that due to shortage of box it will be replaced on 15/9/2011. I had also remindered regular via email from 12/9 to 17/9 and but after the date went the Tatasky associate from customer care told that the box will be changed on 20/9/2011 between 20.00 to 20.45 hrs. but the company failed to fulfill the commitment and on 20/9/2011 at night the executive of Tatasky Mr. Tushar ring on my registered Mob. No-[protected] from No-[protected] and assured that the complain will be given priority and on 21/9/2011 at 18.30 hrs the representative came and changed the box.As per Tatasky the complain is resolved within 24 to 48 hrs. as per rules.
We were without touch from world and mentally disturbed without entertainment for 11 days as the complain was not attended.
Umesh.B.Dave,
T.A.Z.-1,Adipur (Kutch)
Pin.370205
Mob:-[protected].

TATA SKY discontinued two malayalam channels

Amrita TV
DD Malayalam

The complaint
1. They send SO MANY RIDICULOUS messages via their set top box ... they didnt inform.
2. They didnt inform even while receiving subscription fees
3. The customer care (worse people who just know to say - Sir please keeping on hold ....etc) --- do not have a clue as to why these channels are discontinued ... or whether new channels will be added etc

Yet another proof that ANYTHING HAPPENS and CONSUMER will take everything

NOT ME :: By this month end We will discontinue the TATA SKY and take SUN DTH (a good competitor in south indian channels) or atleast take cable TV.
We will NEVER TAKE A TATA PRODUCT AGAIN ..........

Hi,

My Tata Sky subscription id is [protected].

I raised a call with Tata Sky on 16-Sep-2011 (SR[protected], but I am unable to see any status against the call when I login to my online Tata Sky account, leave alone the status, I am unable to see the call itself....

I have many complaints regarding my Tata Sky account, but I am NOT getting an appropriate response for any of my complaints from any of your customer care representatives, whom I interacted till date. Let me brief what happened so far and then list down my queries / complaints...

Brief:
1. I have recharged my Tata Sky account on 31-May-2011 with Rs. 5,500/- for an annual package (all channels, except Showcase movies).
2. I requested for an additional Tata Sky connection on 07-Sep-2011 and I think I got the connection in a couple of days, but there has been lose connection issues on the additional connection. I contacted the customer service a couple of times to get the lose connection issue sorted out, but it has not been corrected so far.... For this additional connection I made a payment of Rs. 1000/- to the engineer, who installed the connection.
3. I received an sms on 13-Sep-2011, stating my account balance is Rs. 93/- and the due date is 30-Sep-2011.
4. When I spoke to the customer care representatives, they said my balance is Rs. 251/- and the due date is Mar-2012 (don't remember the exact date) and none of them are able to provide a detailed explanation to my below queries / complaints.

My Queries / Complaints:
1. Why is my package shown as 'Semi Annual Mega Lite Pack' whereas I opted for the complete package?
2. Why is Rs. 3000/- deducted from my account on 13-Sep-2011?
3. Why is my current balance is only Rs. 251/-, whereas I paid Rs. 5,500/- on just 3 & 1/2 months back?
4. Why is my due date shown in the system as 07-Nov-2011? When is my next actual renewal date?

I simply want to have an yearly subscription with all channels, what do I need to do for the same?

Awaiting an earliest response.

Thanks,
Gangadharan L

Account Balance Deducted But DTH Recharge not Done 0f Rs 300 (2 times)
Dear Sir/Mam,
I recharged my Tata Sky DTH Connection with RS. 300 (two times) from Net Banking Facility by website paytm.com on 31st Aug. 2011. my account has deducted by RS 300 (two times) and recharge not done also.
Here are some Informations regarding to the transaction.-
My Mobile No [protected]
tata Sky DTH Customer ID -[protected]
Amount - Rs. 300 (1st Transaction)
Bank Ref No.CCA11HAHV216
Paymt ID-9462550
Amount - Rs. 300 (2nd Transaction)
Bank Ref No.CCA11HAHV430
Paymt ID-9464894

Kindly do the needful.

Thanks & Regards
Purva Raut
Mob [protected]

I am a Tata Sky set top box user for 6 months now. The monsoon season has been my worst experience with the Tata Sky connection. With the slightest of rain or wind the connection gets lost and keeps coming and going intermittently. Moreover the range of channels on tata sky is very poor when compared to regular cable even. I have decided to stop using Tata Sky, but what do I do with the Dish and STB since I have paid close to Rs 3000 to install it. All down the drain I suppose. I would like to write a complaint about Tata Skys reluctance to allow consumers to RESELL the Tata Sky box after a minimum period, eg: 60 months to other users which will reduce the installation charge for someone else. I am okay if I get atleast half of the money back but having a policy to not allow anyone to resell and change of ownership smells of a scam!

My subscriber ID is [protected]

I am a premium customer of TATA SKY services.

Recently due to relocation of the “Set Top Box”, I have not been able to view any services with the message “NO SIGNAL”.

Therefore on 06.09.2011, I have registered complaint on My Tata Sky with the following details:-

Compaint No. SR[protected] dated 09/06/2011 @13:13:27
Unable to view services
No signal
09/07/2011 13:13:27
-

On 06.09.2011 (afternoon), I have called the Tata Sky Helpline and explained the situation but the customer service executive (Female) has assured to attend the problem in 2 hours. I have then clearly mentioned that my “RMN” (Registered Mobile No) is not available and they have to contact my residence no.

As the problem was not attended, on 07.09.2011 (evening) I have called the the Tata Sky Helpline customer service executive (Female) and inquired as to why the problem has not been attended and they came out that my “RMN” (Registered Mobile No) is not available. I again explained that please contact my residence number which I had already communicated in my first call. Again I was assured that the complaint will be attended at the earliest possible.


As the problem is still not resolved, today on 08.09.2011 I have called to the customer service executive (Male) and he has informed that the Technicians were supposed to visit my residence at 1600 hrs to 1645hrs.But I have explained that there has been no visit. So he has made his Supervisor Mr.Karan to talk to me.Who has assured me to attend the problem by tomorrow Morning.

Again as the problem was not resolved I have tlaked to numerous customer care executives and there supervisor who have only assured to take action but with no output.
On 09.09.2011 when I called up again from 1600 hrs to 1900hrs due to there internal system upgradation no body was able to give any update and finally when I got a chance to speak to a supervisor Ms.KAVITA I was again given asurance to resolve the problem but the problem hs not been resolved.

I am surprised to this lethargic attitude by a reputed name like TATA SKY and am very unhappy and annoyed by such kind of service.

This bad experience is surely going to remain and will change my further decision in continuing, opting a secondary service from the rival of Tata Sky.

I have tried to call to the nodal officer[protected] but no body answered the call at 1800hrs.


I CONCLUDE THAT TATA SKY SERVICES ARE THE WORST. A VERY LETHARGIC APPROACH TOWARDS CONSUMERS AND EVEN THE NODAL OFFICERS ARE INEFFECTIVE IN RESOLVING THE PROBLEMS .TATA SERVICES HAVE A ROUGH TIME AHEAD WITH TIS APPORACH.

Set-top-box went out of order within about 20 days of replacement.The subsequent replacement has not been done even after 6 days.Complaints were lodged continuously for three days.E-mails were sent..Assurances were given for immediate replacement.words not kept. Now help desk of customer care or persons of customer care are not attending to complaints.phone calls are being disconnected.We are helpless!
1ST COMPLAINT DT.02-09-11
2ND COMPLAINT DT.[protected]COMPL NO1-[protected])
3RD COMPLAINT DT.[protected]COMPL NO 1-[protected])
TWO E-MAILS WERE ALSO SENT.
TATASKY CONSUMER ID [protected]

Dear Sir,


This is to inform you that I am a Customer of Tata Sky since last 5 Years. My ID No. is [protected]. Request you to cancel my connection ASAP. Also I would like to inform you that due to extremely cold behavior & Non Cooperation of your Staff as well as Agency Staff and poor service I am forced to take a decision to get my connection cancelled.

Following are the highlights of sequence of activities that happened:


My Tata sky connection is not working since last 5 days. I has made a written complaint on Friday 2nd Sept,2011. Reference No. 1-[protected] was allotted. It took two days for your Engineer to attend the complaint. Mr. Arun Kumar (Engineer from M/s. Sai Electricals) visited my place on Sunday 4th Sept,2011. He told that Digi Box would be changed for which Rs. 350/- would be charged. He changed the Box. however, he could not solved the problem and left saying that he would return next day.

Yesterday evening I got a call from Tata Sky and I told them the status that problem has not been solved and they assured that problem will be rectified next day. Reference No. was 1-[protected].

Today, to my surprise Engineer didn't turn up. I called up Sai Electricals 2-3 times. A lady picked up the phone and she was not aware of the problem. She kept on hold the phone for almost 15 minutes and then told me that she would send the Engineer. By afternoon, when there was no visit I called up again and I was told that Engineer would visit next day. I asked her to connect to the Owner Mr. Naresh Arora, which she didn't and express her inability to transfer call to the owner.

I wrote another email to Tata Sky today mentioning that my complaint has not been solved. Reference no. 1-[protected]. However, no one visited.


Thereafter, in afternoon I called up helpline No. [protected] and spoke to Mr. Imran, who told me that he would forward the compliant to concerned Regional Executive and told me that I would get a call in next 30 minutes and gave me the assurance that problem will be solved by 6 in the evening.

At 6.30 I got a call from Tata Sky mentioning that the Engineer would visit tomorrow. Reference No. 1-[protected]. On questioning the concerned person told me that he has received complaint today only and that it could be solved next day only. The guy wasn't aware of the fact that original complaint was made on Friday.

There after, I again called up helpline No. [protected] and spoke to Mr. Shashi as well as Mr. Harsh Mehta at 19.00 hours and they also expressed their helplessness and told me that Engineer would visit tomorrow only. when I told them that he was supposed to visit today, their reply was that you got a call from Tata sky at 6.30 in evening and was informed that engineer would visit tomorrow.

An esteemed Customer like me has to suffer because of inefficiencies of your staff. I am not getting your services for free. I pay for it, inspite of that when there is a problem its been 4 days and complaint not properly attended. Helpline Staff is very arrogant, rigid and not at all apologetic. Agency Staff is totally in capable and non cooperative. In spite of that when I asked them to cancel the connection, they said ok we will register your request.

Repeated complaints through emails and spending hundered of rupees in STD calls to helpline, however no response and extremely poor service.


Above mentioned email has been written so that it reaches the highest level of Management and necessary corrective actions are taken, otherwise Company would loose lot of its esteemed Customers to Competition.


Regards,

Aseem Taneja
#[protected]

I as esteem customer of tata sky dth services since more than last 5 years.my customer id is [protected] i made a complaint regarding blue/green screen coming and set up box gets restart and after their instruction new msg appears like"This is not the right digicard for your digicomp error no:14.I put up my query under my login to tata sky on 19/8/11 and had a chat almosrt daily on this issue and they had given daily false promises they within 24 hrs. enginner will visit.now really i fed up with this people and services.If they are not in position to serve they could have strraight way said that so that i would have gone for another service provider.Kindly resolve the issue and help out me at the earliest.

SINCE THE INSTALLATION OF TATA SKY HD PLUS BOX ABOUT A MONTH BACK I HAVE BEEN COMPLAINING ABOUT SHAKY PICTURE .WHEN THE SAME IS PUT ON COMPOSITE CABLE THE PICTURE IS OK.CUSTOMER CARE SENT ENGINEERS BUT THE JUST SAW THE COMPLAINT AND WENT AWAY. LAST VISIT WAS MADE BY ONE ENGINEER FROM DELHI RITESH WHO DID SOME ADJUSTMENTS BUT OF NO AVAIL. FINALLY HE HAS GIVEN HIS REPORT THAT TV IS FAULTY. I HAVE CONNECTED MY DVD PLAYER THROUGH HDMI CABLE AND IT IS WORKING FINE.
I AM CURSING MYSELF THE DAY I DECIDED TO UPGRADE TO TATA SKY HD PLUS FROM TATA SKY PLUS.
THE COMPANY CAN ATLEAST DO TO RE INSTALL EARLIER TATA SKY BOX AND CREDIT MY ACCOUNT WITH RS 3499 CHARGED BY THEM
IS SOMEBODY LISTENING?
RENUKA ARORA ( AN UNFORTUNATE TATA SKY CUSTOMER)
718 SECTOR-4
GURGAON
[protected]

I have been the TATAsky subscriber of nearly 3 years. My ID No: [protected]; my registered mobile No. is [protected]. I have no constant signal through my DTH service for the past one week. When I contacted the service provider last, they said that there was heavy rain in Delhi which is the place of telecasting. As the problem persists constantly again I contacted the service provider who is said to have registed a complaint on 02.09.2011. But till now no one has turned up and retrieved my grievances while the "recharge amount" will be swallowed in the name of DAILY RENT! Is it justice? I experience very poor service of TATAsky while it is so costly for its packages! I strongly advise my friends and relatives not to go for TATAsky in furure. I request the authorities not to deduct "DAILY RENT" from my account until the complaint is redressed. The Hon'ble consumer forum may take action against the service provider for their inaction, irresponsible, lethargic attitudes. I also want to change my DTH owing to very poor service extended by the TATAsky.
Vinayagam Pillai K, Sub-Treasury Officer, Kattumannarkoil-608 301.

DEFECTIVE HD BOX
With great enthusiasm through their Delhi call centre I opted for upgrade of my Tata Sky Plus set box about a month back - they directed over the phone to someone in Bangalore ( Perhaps) who over the phone took details of my credit card and payment of Rs 3999/- was taken. The understanding was that some engineer will visit my site and install HD box and take away Tata Sky Plus set box for Rs 500/-.
Very next day some engineer came with the box, installed the new HD box took away Tata Sky Plus set box. However since then I am making complaint about shaky videos. Five visits have been made- even their expert from delhi one Mr. Ritesh ( Mob No. [protected]) was sent by theier senior Mr. rakesh Sharma( Mob No. [protected]) also found out that HD set box does give Video shaky problem.
I have simply requested them to JUST RE INSTALL EARLIER TATA SKY PLUS SET BOX and what ever is the difference credit it to my rental account.
NO ONE IS LISTENING.THEY DON"T EVEN PICK UP THE PHONE.
I HAVE AGAIN LODGED COMPLAINT TO THEIR CALL CENTRE- BUT NO RESPONSE.

MY ADVICE TO EVERY ONE- PLEASE DONOT GO IN FOR TATA HD SET BOX- THOSE ARE DEFECTIVE.