Tata Sky Complaints & Reviews

From the last five days, my set-top box is not receiving signals. I've tried all the basic procedures given in the manual but they are all useless. When i talk with the customer care representative, they just say that they will get it done in a certain amount of time. Between all this, the one who is suffering is me, i have not seen TV from the last five days. Please Help me

The Set top box has been installed 3 days back but not connected to the Dish. Repeated Complaints have elicited no response.

Please help me, I am not able to connect to TATA Sky for registering my complaint. My register mobile no is [protected], I do not have the TATA SKY registration no. When I press Home button of TATA SKY remote I do not get the information.

Please help me to register the complaint, Tried the call center no. there is only IVR, it does not work properly, no customer care executive, no one to talk. there is no option on website to register on line complaint. there is no option to register complaint through email.

Yash Arora

I am having Tata sky since 6 years , Now i transfer from nagpur to navi mumbai ,for re-installation at new place at navi mumbai ,I request to tata sky helpline on 02/05/2012 at 1400 hrs and my request no is 1-[protected] and till date on 04/05/2012 at 1500 there is no calls from dealer.
I have contacted seven to eight times to helpline number till date for my re-installation .

This is Pathetic.
I booked TATA sky DTH with M/s. MANOJ ELECTRONICS, THANE, maharashtra on 01-05-12. As per thye commitment of shop owner the installation should have been done on 2nd of May before afternoon. but no one turned. When called to call center number, they informed that the i'installer' will call me before 3:00pm and it will be installed at the end of the day.

Again nothing happened. Again when I called the call center at 6:30pm there some vipul told me that I will get a call from installed before 8:00pm (which was a wrong commitment, as later I came to know that the field services operations timings ar only up to 7:00pm??????????). He gave me a complain log number - 1-[protected].

As expected nothing happened. again I called the call center at morning 8:20am (03.05.2012) and spoke with Ajay ( executive), Sherry(Senior Executive) and Gurmit (supervisor), this call went on for some 15 mins but nobody was able to tell me what is the action taken on my last complain tha was registered yesterday...this is the most pathetic service and customer relation service example I faced where the service provider is not able to tell you the status of your complain and just giving false commitments again and agaTATA sky call center number is [protected].

Hope somebody checks and takes action on this.

Dear Sir/Madam,
I am a Mega pack subscriber of TATASKY service. I registered request in TATASKY customer care for installation of DTH setup at my new home when i shifted from Gurgaon to Noida. more than 48 hours hav passed and nobody from TATASKY has come to my home for installation of DTH setup.TATASKY is seems to be a untrusted brand they donot do what they claim in their advertisement.

Regards,
Amit Kumar

I am a customer of Tata Sky for more than one year. And from the very first day of viewing, I detected that the sound of non-HD and HD channels breaks/distorts at regular intervals for a fraction of second. It is just like skipping of sound while playing a badly scratched audio CD. When I complained this matter to the customer service center, the technicians visited my home on multiple occasions and found my complain true. This led to the change of my Digicomp. Despite this, the problem still exists.The service persons also told that this problem can be a result of cloudy weather but this type of non-professional and lame excuses can't fool users like us.This problem occurs even on a clear sunny day. I had lodged this complain approx 25 times to the persons availble in the customer care service and all the time they make the bad weather excuse. Sometimes they advise to change the interconnect cable but this is not the fault of cables as this problem persists on both HDMI output as well as Stereo RCA output and i am using a very good quality of both the interconnects of very reputed brands. So, this couldn't be the possible reasons. After my repeated complaints till 3 month, an engineer of Tata Sky called me and told that really there is a problem in their telecast. For which, the company who provided the up-linking/down-linking software is responsible as the software has some glitch in it. He assured me that this problem will be sorted out within one month. But now, 8 months has been passed and the outcome is zero. Today when I again called the services, they sent a technician who reported the problem to his seniors but the seniors told that there is no problem with Tata Sky and this a common problem with every DTH operator and he disconnected the phone. Now, I have decided to move to the Consumer Court against TATA SKY. So it's my advise to all the users the do not buy Tata Sky as it has the above stated problems in it. You can go for any other brands as I have surveyed myself that there is no such problem in any of the service providers except Tata Sky!!

Re: TATA ID [protected]

Since Feb 2012 have made umpteen requests for shifting my dish - same building - different location for signal purpose with "specific instructions" to come on "SUNDAY - 9 AM to 11 AM" - due load shedding problems. Post registering the complaint i am chased with calls that the engineer wants to come immediately - HIS CONVENIENCE, but heeding to consumer's specific aforesaid request... ON SUNDAY NOBODY TURNS UP OR EVEN MAKES A PHONE CALL. Besides this, they insist that i should "RECHARGE" whereas the digicamp has been totally disconnected for want of signal. Not only this, one of the engineer has gone to the extent of telling "nay baje kaun aayega, 9.30 se pehle to koi uthta bhi nahi hai .. HOW ANYBODY WILL COME SO SOON.. NOBODY GETS UP BEFORE 9.30 AM.. IS THIS TATA SKY SERVICE. Over and above, in March 2012 when i kept reminding for my complaints, booking fresh i was told that the re-location charges have been increased, "WHY THE CUSTOMER SHOULD BEAR BRUNT" for the careless and irresponsible behaviour of Tata Sky staff, call centres.... whoever connected.

I fail to understand how Aamir Khan still continues to be Tatasky ambassador.

The Tata group seems to have lost their values, ethics, principles and the big wigs taking fat salaries are JUST NOT BOTHERED to see how the AAM AADMI is complaining and it falls on DEAF EARS.

We have logged a request of removing and relocation of TATA sky HD box on last Friday 20 April 2012.
Till date the same has not been resolved.

Name : Sujit Tawde
Sub id : [protected]

We have common dish antenna from TATA sky itself.
But still not received the connection.

Complaint Ref # on 22 April - 1-[protected]
23 April - 1-[protected]

Had also spoken to Mr. Anthony Supervisor from Tata sky but nothing happened.

We are not receiving any call from TATA sky regarding Status. Secondly whenever we call we always get service as new complaint has been logged.
Every time a new person visit and he is unable to resolve the query. The person leave the premises without informing the status to us.

Some of the name who came are Mr. Vaibhav - [protected],
Mr. Nitesh - [protected]
Atleast 10 different people visited us after we called TATA sky. But none of them is unable to solve the query.

We require our extension of TATa sky period by 10 days, as we have paid the money but are unable to watch TV.

WE have purchased HD DTH TV from Tata Sky withe a specification of 500GB recording & storage facility. On purchase we found that there is no 500GB recording neither it is mentioned anywhere in the HD DVR and also to thee most surprising that we cannot see our recorded movies if you do not pay your monthly rentals. The DVR being our property and we have full right to watch thee recorded program at our leisure. Tata Sky has no right to stop us watching our recorded program.

We have been continuously calling Tata Sky for last two months and they just keep on doing things in their own way. We have lost more than Rs. 2000/- on telephone bill and are mentally harassed. Kindly guide us how we can claim for our loss and mental harassment's

My mobile no is[protected]. recharge payment of rs. 100/- on 20.04.2012 not credited into my tatasky account. whereas our banker sbi debited my account on 20.04.2012. kindly look into the matter.

regards
suresh kumar

I am really upset with the services offered by such a reputed company - "Tata Sky". I took this connection in the month of March 20, paying Rs.4390, but abruptly, they disconnected our services on April 22. I tried contacting the so called Customer Care numbers given in their website.

I got no response & the conclusion is "My Service are not Available"

Charu Nair

MY SUBSCRIPTION ID-[protected]
ON 20.4.12 I LAUNCHED A COMPLAIN WITH REFRENCE NUMBER:[protected] AS A RESULT AN ENGINEER VISITED.I ASKED HIM ABOUT THE CHARGES OF VISIT THEN HE ENQUIRED IT FROM SOME OF HIS EXECUTIVE & SAID THAT NO CHARGES WOULD BE THERE.
I REMINDED HIM THAT THE AMC OF CONNECTION HAD EXPIRED STILL HE SAID LET HIM DO THE REPAIR WORK & NO CHARGES WOULD BE THERE.
AFTER DOING SOME REPAIR WORK ,HE CHECKED THE CONNECTION & THE ERROR WAS RETIVED.BUT IN EVE. I RECEIVED A CALL SAYING SOME PART HAS BEING REPLACED & AS A RESULT Rs.200/ HAS BEING DEDUCTED.
ALSO I RECEIVED A CALL YESTERDAY SAYING THAT 1ST THE CHARGES TO BE LEVEID & THETN U CAN LAUNCH A COMPALIN FOR REPAYMENT.
WHEN I AM TRYING TO CONTACT TATA SKY TODAY THEY ARE SAYING THE CHARGES R CORRECT & NOTHING CAN BE DONE& WILL TRY SAME IS NOT REPEATED IN FUTURE.
THIS IS TOTALLY AGAINST RIGHT TO INFORMATION AS AT THE TIME OF REPAIR ENGINEER SHOLUD HAVE ASKED ME THAT PART IS FAULTY & ITS CHARGES R SO AND SO & SHOLUD HE REPLACE.
BUT HE DIDNT DO EITHER JUST REPLACED.
SO I REQUEST YOU TOTAKE SOME ACTION & DO SOMETHIGH IN THIS REGARD AS IT WAS TOTALLY AGAINST WRONG INFORMATION PROVIDED & THERE WAS NO FAULT OF MINE STILL I AM THE SUFFERER.

380 Rs deducted from my account, but Tata Sky recharge is not done....The amount will be deposited to my account or will the recharge be done in sometime...

ASSURANCE NOT FULLFILL
DEAR SIR
.AS PER THE INTERNET OFFER IT HAS BEEN OBSERVED THAT ANNUAL "TATA SKY SUPREME SPORTS KIDS PACK" ALONG WITH HD SET TOP BOX FOR RS.4765/-,AND ALONG WITH IT 04 SHOW CASE MOVIES ARE FREE.BUT I HAVE PAID 4790/-THAT IS RS.35/ EXTRA HAS BEEN TAKEN FROM ME.NOW TATA SKY HAVE CHARGED RS.50/- FOR ONE SHOWCASE MOVIE ON 04.04.2012 IT SHOULD BE FREE..IT'S A CASE OF CHEATING .PLEASE ARRANGED TO REFUND RS.35/-EXTRA TAKEN FROM ME AND ALSO REVERSE RS.50/- FOR A SHOW CASE MOVIE SHOWN ON 04.04.2012.NOW ALSO THERE ARE 03 NO. OF SHOWCASE MOVIES ARE FREE WHICH THEY ARE BOUND TO DISPLAY.
OTHERWISE I HAVE TOLD THEM THAT IF THEY FAIL TO KEEP THEIR ASSURANCE FULFILL WILL PUBLISH THE WHOLE MATTER TO "THE GRIEVANCE READDRESS COLUMN " OF THE NEWSPAPER.PLEASE DO THE NEEDFUL.MYTATA SKY ID IS [protected]
THANKING YOU
ILA DE

Dear Sir/Madam

My Name is Vikram Sharma of Rajouri (J&K) and My Tata Sky ID No.[protected]

I have a complane that I have lost my old mobile no.[protected]

In future my process in your company with my new mobile no.[protected]. and in future you contract me my new no. ( [protected] ).

So please you update my new mobile no.in your system as soon as possible.

Thanks,

Regard !!
Vikram Sharma
Mob.no.[protected]

Dear Sir,

Tatasky + se Tatasky + HD me Upgradation date 11 apr 2012 ko kiya tha but installer jate hi 10-15 min me wo band ho gaya
mene tabhi custcare me call kiya but mujhe bataya gaya ki 24 ghanto me aapka problem solved hoga...jiske bad mene kam se kam 15-20 bar call kiya tha phir bhi aaj 14 apr 2012 ko mujhe tatasky se koi bhi response nahi mila.....is liye me chahta hu ki wo apna tatasky + HD ka Digicom wapas le or Mujhe uski Ammount REFUND kare...

Anant Bhagwat
Anant.[protected]@yahoo.co.in

I am a reputed customer of Tata Sky vide subscriber ID [protected] and from last Monday i.e. 9/04/12, my set top box is not getting any signal. Next day i.e. 10/04/12 , I had made a complain in the customer care no.[protected] , ref. Work order ref. no. 1-[protected]. But almost 3 days gone,but no one from Tata Sky end has attained this call. In between , I have called several time in the customer care to resolve this issue and every one committed me to resolve this issue on urgent basis.They are giving false commitment every time.

I paid on line renewal subscription (recharge) of Rs 1000/- through net banking of Bank of Baroda (Retail) on 08.04.2012 thorough web site Tatasky.com. Transaction was successful, the amount has been deducted from my bank account but TATA SKY has not accounted for the money rather discontnued my services treating defaulter and advised me by SMS to recharge again. Pl look into the matter immediately, either give credit of Rs. 1000/- to my Subscription ID - [protected] or refund the amount to my Bank a/c.

I have a tata sky setup box HD on saturday i.e. on 14/4/2012 I call to customer care for add new setup box + with recording and make a payment as they required . after two days the service man come to my home and install new HD+ box and put old setupbox card in the new one. and he on the new setup box and the old one he say that will work within one hour. but after calling and calling again the setup box not turned on. then I call customer care again. they say they are only send to upgrade your setup box. I told them why your service man install LNV and wire to the other and promisse me to start working within one hour. but they did'nt listen me. after again and again contacting me with the they deduc Rs.. 816/- from my account for reinstalling the same. I don.nt understand if one thing is already installed at my home and they are charging again for the same. this way they are ripping me. and till now setup box not working.

I again call them for the same but nobody answer me satisfactory and say that the proceedure ins in the system to deduct the money. I gone to ask if one thing is alredy installed in my home why they are again chare for the same. and even harrasing me to not turn on my setupbox.