Tata Sky Complaints & Reviews

You can address your complaint to tata sky’s official handle @tatasky. They will check the issue with your set top box and try resolving it on call itself or they will send a technician to get it fixed. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and get your issue resolved.

TataSky — NOT WORKING

I AM AN YEAR OLD CUSTOMER OF TATASKY & THESE DAYS FACING A HELL LOT OF PROBLEM WITH THEIR SERVICE.MY ID IS [protected].& FILED COMPLAINT ON 5/5/09. FROM LAST 15 DAYS MY TATASKY SYSTEM IS NOT WORKING & SINCE LAST 8 DAYS I HAVE LODGED A COMPLAINT AT CUSTOMER CARE BUT THERE IS NO ONE TO LISTEN. THE SERVICE PROVIDED TO CUSTOMERS IS PATHETIC. I HAVE CALLED THEM AT LEAST 50 TIMES IN THESE DAYS BUT THERE'S NO ONE TO LISTEN TO CUSTOMER VOICE.IF THIS KIND OF BUSINESS THEY ARE DOING I DON'T THINK WE CAN CONTINUE WITH THEM.

I AM TWO YEAR OLD CUSTOMER OF TATASKY & THESE DAYS FACING A HELL LOT OF PROBLEM WITH THEIR SERVICE. I HAVE DEPOSITED MONEY FOR ANNUAL MAIN PACKAGE AND DIFFERENT PACK FOR SPORTS. NOW VALIDITY OF MAIN PACK HAS TO BE DISCONNECTED ON 24/9/2009 AND SPORTS PACK IS STILL GOING ON. BUT THEY DIDN'T DISCONNECTED ON 24/9/2009 AND THEY USED SPORTS PACK MONEY IN THE MAIN PACK AND NOW DISCONNECTED IT FOR REASON WE DINT KNOW. I HAVE CALLED TO CUSTOMER CARE AND THEY ARE NOT RESPONDING IN NICE MANNER. PLEASE HELP US IMMEDIATELY.

You can address your complaint to tata sky’s official handle @tatasky. They may try to get your set top box working on call itself or send a technician if required. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and fix your set top box

MY NAME IS G.VASANTHY, WE HAVE TATA SKY DISH ID NO: [protected],

WE REGISTERED IN OUR HUSBAN G.GANESAN MOBILE NO: [protected],

YESTERDAY(30.07.15) AT 12.00 NOON WE RECHARGE FOR MONTHLY SUBSCRIPTION
RS. 210 + 75 = RS. 285/-.

AFTER RE-CHARGE IT COMES FOR 5 MINUTES, AFTER IT DISCONNECT AND THE
MESSAGE SHOWN: DEACTIVE, AND TO RECHARGE YOUR ACCOUNT.

PL RECTIFY OUR PROMBLEM AND CONNECT TODAY ITSELF AND REPLY AS SOON
OUR MAIL ID: vasanthy.[protected]@yahoo.com or my mobile no: [protected].

TataSky — Neither installed and nor refund the money

Sub: Refund of Rs 5000/-, subscription no: [protected]

Dear Customer Service Manager,

I would like to inform that, I am one of your customer who had paid Rs 5000/- in August 2008 through Credit Card ...with the assurance given by your executive that, without any hurdles or follow-up, you guys shall install the dish as per the convenient locations of my choice. I am very particular for the DISH installation as I am staying in a Ground floor of a DDA Flat and all other floors belongs to others, there by the installation of DISH is possible only to the extend of the height of my floor which is a maximum of 18 FT from the ground.

Since I was knowing the fact & communicated properly before placing the order that, If the DISH is willing to install at the locations where I wanted to install, which is above 15 feet from the Ground and all the other above floors are occupied by others and I have no right to ask or install DISH at their roof.. Thereby I insisted to install the same at a particular place where that could be ideally fitted without disturbing other's area...

But unfortunate after swapping and realized/debited the money from my account, your guys have changed your stand and unwilling to install the same at the location where I asked to install...

I have spend almost two hours daily for the last two month continusely to have/find a solution for the said issue, which you can check in your system and also been recorded in my telephone, but failed miserably and finally I realized that I have been cheated by a well reputed company with a high vision and specialization in cheating the public/people...

I have finally given up & conveyed to your customer service executive to refund my money, which you were illegally collected through my credit card. As usual you shown the “DISH installation method “the same aggression you have conveyed and communicated to me that my money will not be refunded as the same is not in your company policy.

I would again request you to refund the money, which you were illegally collected by without fulfilling the commitment /promise and enjoying for the last three months …As you aware that my patience have tested innumerous times by your company and your company people thereby nothing left out in my array other than to approach the appropriate body for getting back my amount which you illegally and wrongfully collected from my account..

With this letter I would like to inform you that, unless I received my money back with in fifteen days, I shall approach the appropriate legal forum to get back my money at the cost of your expense.

Thanking you
Yours truly,

Suresh Nair

This is regarding my new TATA SKY connection. When i talked to customer support executive i was told that the instalation will be done in next 4 hrs if i pay through my credit card.

I took the connection paying through credit card but its going to be 24 hrs & i have neither received the setup box nor the instalation has been done.

The customer support is worst.

This is my tata sky a/c no. - [protected]

I have booked a new connection for Tata Sky. When I booked the people called me and informed that if you Purchase from internet then it will take 7 days for installation but I booked by their call centre then it will take 48 hours max. So, i was fooled and I went through call centre and booked the connection. They even charged my Card but its now more than 72 hrs and I have not recieved the connection. I believe that Tata Sky cannot keep their word. Now again they have said that their engineer will call within 24hrs but I dont believe. They even supplied me with one year subscription but I am not sure if I will continue after that or even upto that.

i purchased a new LG LCD, they gave me a tatasky connection free. for that i need to make an SMS, i smsed them on 3rd of Nov. n got their reply that they will call me in next 4 hours. they didnt call me, then i called them after 5 hours. they told me that my request has been forwarded now n i ll get a call soon. From 3rd to 5th Nov. they make me fool. on 6th i again called them. them commit me to install the hardware in 24 hours... again they failled... its 9th Nov. today n they have not installed the hardware yet. and they have no satisfactory answer. i have their names with me whom i have been talking to...

Tata Sky — INSTALLATION DELAY

Dear Sir,



I have registered TATA SKY connection ([protected])on 15/11/2010 with assurance of installation on 17th November 2010 up to 11 PM.

The same was confirmed by me on 16th November 2010. But on 17th November, non of your engineer / technician visited / phoned to me, I had call your office more than 7 times, every time it takes around 20-30 minutes call. At last on 17th November 2010 installation was not completed.

During conversation Mr. Karur (Group leader) assured me that the installation will be finished on 21 November without any further delay. I wrote 2-3 e-mails to [protected]@tatasky.com regarding the same issue.

I had made approximate 15-20 calls to helpline ([protected]) but still no any reply observed from TATA Sky.

You are requested to take this issue with Tata sky.


Regards,


Vijay Patil
[protected]


Thanks & Regards

To resolve the installation issue and strong action against wrong commitement

I am using TATA SKY from last 2 Years. I done complaint from 5th Nov i.e WO No. 1-[protected]. till now their is no progress in work. even customer care and dealer no giving response. It's a very bad experience with TATA SKY. Nobody giving response and taking my complaint seriously and they are also deducting the charges on daily basis even i am not using my connection...


Regards,
Ashwin Agrawal
Cust id.[protected]
Cont no. [protected]

i am fully agree with this complaint as i am also facing problem in Installation. My subscriber id is [protected]. When i have booked dish they promised it will be installed in 5-7 working days. I am calling tata sky people on daily basis and they are not able to send their technician at my home from last 1 month and 10 days.when i asked them about refund they directly refused it. I have paid 4270/- rupees through credit card. I am feeling like cheated.

My Tata Sky Subscriber ID is [protected]. I paid Rs. 3999 for Tata Sky +HD connection on 26th February 2011. I was promised that within 3 days Tata Sky will install the new set up box and get the HD connection activated. Today is 6th March (9 days already) and still no sign of the set up box or installation. Repeated calls to the Tata Sky Help Line have yielded a standard response "We will revert to you in 24 hours". The Help Desk has been tutored to say just that - that irritates you more. Apparently there seems to be a shortage of set up boxes; If that is the case, why did Tata Sky accept my subscription? Can someone responsible from Tata Sky revert?

Hi, I do have same problem. I have made request on March 9th and crossed 5 days, No single call/no intallation happened. Repeated calls to the Tata Sky Help Line have yielded me a standard response "We will revert to you in 24 hours". One of the worst service from TATA Sky

My Tata Sky subscriber ID is [protected]. I relocated to Mumbai recently from Hyderabad. I placed a request for the installation of the dish with customer care. I received a message with ref no: 1-[protected]. The message also said that my dish would be installed on April 24 at around 12.40 pm. I waited till the end of the day for the Tata Sky engineer to turn up, putting on hold all my other work for which I had to go outside. However, the engineer did not turn up and my dish was not installed. Before placing the request, I recharged my card with Rs 1,000. I noticed that Tata Sky had been deducting money from my account without the dish being installed. Basically, I was being charged for “not watching TV”. I made many calls that day to customer care, but no concrete action was taken. During my first call, the customer care executive assured me that my dish would be installed that day as promised. I want Tata Sky to refund my Rs 1000 now as it is unfair on their part to charge me for services I haven’t been getting. I had to even postpone my plans to go out of station because of the delay caused by the company.

Pursuant to my complaint above, Tata Sky assured me that the Rs 1000 I had put in my Tata Sky account had been refunded to my bank account on April 25. They assured me that I would get my money back within 4-6 working days. It has been 10 working days now, and I don't see the money in my account. The company's customer care, is as usual, clueless. They put me on hold for eternity and I didn't get a positive response. I would like to know when the company plans to pull up its act and refund my money. I have wasted enough hours on the phone trying to talk to customer care. In between I also noticed that they changed my package without my consent and deducted the amount from my account. But, at least on that front, the customer care executive took care of restoring my package immediately.

You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a installer to set up your connection. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and send an installer asap.

we puchased a new tata sky connection thru credit card on internet, and it was promissed by tata sky that the person would come within 24 hours. after payment they never turned up even after the promissed period and continuouse follow up thru their helpline number. we called them more than thrice when everytime it was promissed that they will arrange a call back. but they neither called back nor the instalation done. this is cheating with customers.

Tata Sky — disturbance in the connection

Most of the channels are not working properly From a long time. Please respond.

Tata Sky — to inform about the problem in the setup box.

Before 30 days our setup box was not recieving any signals.we tried consulting a customer care many times, but there was no response from them.

NOT GETTING YOUR CUSTOMER CARE NO

I AM TRYING YOUR CUSTOMER CARE NOS, BUT NOT GETTING ANY OF THE NUMBER.

update our new mob no 9741664941 at our tata sky no1112682222

STILL OUR RMN HAS LOST BY ME SO PLS UPDATE OUR NEW MOB NUMBER [protected] AT OUR TATA SKY NO [protected]

Urgent

I am calling customer care but there was no response. Please contact me immediately. Contact-[protected]

remote not working

Since yesterday night half of the portion of the remote control is not working

Set up box not receiving signal

My id number is[protected] from today morning set up box is not receiving signal displaying cloudy outside, but there is no cloud hence kindly take appropriate step as early as possible.

Unwanted self service activation from TATA Sky

This is in regards o[censored]nwanted service activation from TATA SKY. I have mailed about this and did not get satisfied answer also called to CC but response was so unprofessional. I want all active services deactivated.

For new connection

Hi, I gave new connection request yesterday . Still i didn't get any call from your side .. whether i will get new connection or not ?

Black out of television

I am a tatasky customer and there is complete blackout for the past four days in my area Bikshandarkoil near Tiruchi.

No service after installation

No service after istallation

about an pack of tata sky

Please deactivate the active kids pack

various reminders

TATA SKy Custoemr IND [protected]

Our tatasky DTH is not working, Various remindners to TATA Sky Customer care not taken any action, we have already paid yearly pack.

Sincerely yours,

Murali Nair
[protected]

Request for Channels Drop not getting executed even after 3 Weeks of Follow-up

I requested for dropping of Kids and English News Channel Packages three weeks back, however, despite several calls to the customer care the same has not yet been resolved.

mobile change

Sir My name sohan lal and my lost old mobile My tata sky id [protected] my old number [protected] and My new number [protected]

REMOVE HD CHANNEL SCHEME REQUIRED THE NORMAL CONTINOUS

DEAR SIR, MY CONNECTIN ID [protected] HD CHANNEL REMOVE BEFORE 31 OCT 2014 URGENT BASISAND CORRECT MY ACCOUNT AND DUE DATE DO THE NEEDFUL REGARDS RAJEEV SHARAM CONTACT NO. [protected]

mpg4 box

mpg4 box na hone ke karan bahut se channeLs nahi dekh pa rhe hai MujHe fee Of cost mpg4 box DilwayA jaye Mob [protected] Id [protected]

I think you should contact Tata Sky customer service. They are quiet prompt in their reply and will help you out. It is more effective way of getting your work done. You can write to them at [protected]@tatasky.com or call their helpline number at[protected]. The best part is, it is available 24X7.

Tata Sky — IRRESPONSIBLE BEHAVIOUR

I am customer of Tata sky. My Subscriber Id is [protected]. Whenever there is power cut or the Digicom stops working sometimes even in the range 20 to 25 days. The customer care of Tata Sky is hope less and never helped in any matter. They only know to tell "First recharge then call help line". Once we have recharged for Rs.500.00 but waisted full money as the customer care engineer visited and solved the problems only after 15 days by installing old digicome and charged Rs.600 from us. We are again facing same problems and fear that the same thing will repeat. I want the Digicom should be repaired/replaced before recharging for which Tata Sky is not ready.

Regards

Rajender Purohit

Tata Sky — IRRESPONSIBLE BEHAVIOUR

THINK 100 TIMES BEFORE GOING FOR TATA SKY

TATA SKY PEOPLE ONLY WANTS NEW CLIENT AND FEOR RXISTING CLIENTS THEIR SERVICE IS BIG ZERO RATHER NEGATIVE. SO IF YOU ARE THINKING OF NEW DTH CONNECTION READ THE FOLLOWING AND DECIDE OTHERWISE YOUR LIFE WILL BE ZINGALALA I.E. FROM PILLAR TO POST.

Unfortunately I am tatasky customer with I.D.[protected].My DTH was not working since last 6 days and all my efforts to get it replaced went in vain.The details are as under:-
On 9th July 2011 I called up customer care centre and spoke to one Mr.. Suresh and explained the problem. He guided me through various solutions and ultimately concluded that my DTH box needs replaced. He assured me that within 24 hour engineer will come and do the needful.But till today no body has appeared.

As no body came till 48 hours of my complaint I called again on 11/07/2011 at customer care center and spoke to Mr.Kiran. He wanted another 12 hours for the replacement. I then spoke to his senior Mr.Mahendra at the same time and he promised me that replacement will be done on 12/07/2011 before 10.00 AM.The same result as that of my complaint of 9/07/201r..

On 12/07/2011 again in the evening when I contacted tatasky, I spoke to ms. Mamta and later on to her superior mr.harsh. Mr. harsh promised me to cal back within 1 hour.After 1 hour somebody called me again and was asking for more time.

This is the way those people are attending complaints, for which we are charged, reminds me of the Govt. offices of old days. I am without TV. since last 6 days ad therefore reminding the people to think 100 times before going to tatasky,
.

Tata Sky — NOT ABLE TO PROVIDE SERVICES

I HAVE GOT TATASKY DTH SERVICE FOR PAST FEW YEARS,,BUT NOW I WILL SUGGEST EVERYBODY NOT TO BE ASSOCIATE WITH TATA SKY.
I AM NOT GETTING SERVICES FOR LAST 1 MONTH & DESPITE FILING REGULAR COMPLAINT ONLINE & REGISTRING COMPLAINT AT TATA SKY ,,THEY NOT EVEN BOTHERED ABOUT COMPLAINT.NOT ONLY THAT ,,,THEY ARE DEDUCTING MY MONEY FROM MY ACCOUNT DESPITE SEVERAL REMINDER FROM MY SIDE....ON TALKING TO THEIR EXECUTIVE THEY SAID,,IT IS IN OUR SYSTEM THAT WE CAN NOT STOP DEDUCTING MONEY DESPITE NOT PROVIDING SERVICES ,,,N YOU CAN GO TO CONSUMER COURT FOR REFUND OF YOUR MONEY,,,
SIR KINDLY TAKE STRONGEST ACTION POSSIBLE AGAINST THEM,,SOTHAT THAT THEIR DICTATORSHIP SHOULD NOT PREVAIL OVER CUSTOMERS

SORRY COULD NOT ATTACH DETAILS
ID NO-[protected]
REGISERDE MOBILE NO--[protected]
NAME-DR AMIT KUMAR BANSAL

SKY, , THEY NOT EVEN BOTHERED ABOUT COMPLAINT.NOT ONLY THAT, , , THEY ARE DEDUCTING MY MONEY FROM MY ACCOUNT DESPITE SEVERAL REMINDER FROM MY SIDE...ON TALKING TO THEIR EXECUTIVE THEY SAID, , IT IS IN OUR SYSTEM THAT WE CAN NOT STOP DEDUCTING MONEY DESPITE NOT PROVIDING SERVICES, , , N YOU CAN GO TO CONSUMER COURT FOR REFUND OF YOUR MONEY, , ,
SIR KINDLY TAKE STRONGEST ACTION POSSIBLE AGAINST THEM, , SOTHAT THAT THEIR DICTATORSHIP SHOULD NOT PREVAIREGISERDE MOBILE NO--[protected]
NAME-DR AMIT KUMAR BANSAREGISERDE MOBILE NO--[protected]
NAME-DR AMIT KUMAR BAID NO-[protected]NSALLL OVER CUSTOMERS

WITH MY REG NO [protected] & ID NO***[protected] I WAS THE VICTM OF TATA SKY PERSONS ...KINDLY MAKE A WAY TO RENDER JUSTICE TO CUSTOMERS

AS I SAID TATSKY PERSONS ARE SHAMELESS & CARELESS PERSON...STILL NO ATTENTION TOWARDS ID [protected] WITH REGISTERED MOBILE NO [protected]

BUT THE WORST PART FRM YOU SIR, , YOU STILL NOT TAKING ANY ACTION AGAINST TATA SKY, , , , , , , , HAVE YOU GOT LINKUP WITH TATASKY

You can address your complaint to tata sky’s official handle @tatasky. They will check the status of installation. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and get you set top box installed immediately.

We had shifted our house from Saket to Surajkund,Faridabad. This required a relocation of our Tata Sky connection that we were using. For this

1) I called the customer care service, on 3 Nov, to forward a request. I was told i had to first recharge my account for the request to be forwarded.

2) I got a recharge done on 6 Nov, and called up customer care to request for relocation. I was told that relocation would be executed within 48 hours of the filing of request.

3) Then i received a message on 7th of Nov at 11:20 am that relocation would be done before 9th Nov 11:20 am. I called up customer care again on 7th, and told them that my request was urgent as it concerned a patient coming back from the hospital, after a paralytic attack and having nothing to do except watch T.V. The executive told me that he had forwarded the request as Urgent, and that somebody would surely be sent on 8th morning to do the relocation.

4) After waiting till the evening on 8th, i called up customer care to inquire. I was told that my relocation was scheduled latest by 9th morning and it will be serviced surely by then.

5) Again, with no service on 9th, I called up customer care to complaint. I was told that an engineer would call me soon and confirm the address, and that relocation would be done before 6pm on 9th itself.

6) I did not receive any call nor any service, so I called up customer care centre again on 9th at 6pm. I was really frustrated so I told the executive to connect me to a senior. After a long wait, i was finally connected to Rachit from the Mohali Branch. He assured me that the service would be provided by 8:30pm. Hence, I waited.

7) Then finally on 11th, the engineer came to do the relocation.

For more than a week, me and my brother kept on calling customer care; waited for hours for our calls to be transferred to an executive; repeatedly requested for an urgent relocation; answered innumerable calls from odd service centres like chandigarh, malviya nagar, mohali, etc; being assured that service would be provided soon; with our father in serious condition, back from the hospital from a paralysis attack, and having nothing to do but wait for the T.V. This has caused a lot a agony and stress in the family.

To add to all this, immediately after the service, our Tata digicomp stopped working. We are now being told that to receive repair service, we would first have to forward a request at the customer care centre and it will be done surely within 48 hours. I guess this starts the whole gruesome process again.

So, I am left with no patience to undergo the trauma once again and therefore reach the Consumer Forum for financial as well as mental redressal.

I am an existing customer of Tata Sky & I am enjoying Semi Annual Mega Pack, which is going to expire today. Since yesterday I have been trying to recharge online of Rs.3300/- for renewal of the said pack. But each time it is showing ‘Transaction Unsuccessful’. I have called up customer care for atleast 10/12 times. Each time the so-called customer care executives are coming up with different excuses, like ‘transaction under process, will be effective soon, recharge cannot be done by Axis Bank Debit card, server is down’ & so on. Moreover they have called me to ask whether I am interested to continue the package. Number of times they are transferring the phonecalls to a different department & ultimately the lines get disconnected. This type of service from such a reputed company of quite unexpected. I am getting tired of such type of pathetic service.

Worst customer service that any DTH service can provide...Pathetic team on the call centre who is so arrogant...till things work fine it is good....the day the problem hits...that is when you realize that there is no support for customer....

Suggest you do not go for this service

i am an existing customer of tata sky. my id no. [protected]. i am a govt employ. i have tansferred fom varanasi to gorakhpur. i did request to instalation at gorakhpur on 01-may-2012. i am ready to pay reinstalation fee. but they are not yet responding me. i have lost my seven days recharged value and loss is continue.
please make reinstal arrangements and adjust my value.
durgesh kumar srivastava
mobile no [protected]
tata sky id no. [protected]

You can address your complaint to tata sky’s official handle @tatasky. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and try resolving it

Hi,

My set top box was working fine however i kept getting messages from tata sky that i need to upgrade to MPEG4 box to view all channels... I had called tata sky on saturday and the same day someone came and replaced the box.. He mentioned that it will be activated in 4 hours... I have tried reaching tata sky helpline numbers for the last 3 days and i must say this is the worst customer service i have ever encountered in my life, that too with tata i never expected.. May be the call center is outsourced to some 3rd world city, people dont understand english, they disconnect calls on your face, they put you on hold while you are talking, they transfer the call while you are talking, basically the worst run call center... Today morning i spoke to someone by name Priyanka for 3 times and she disconnected my call all 3 times..

I have tried reaching the call center atleast 15 times in the last 4 days...They somehow just dont understand...

My core issue is that my connection is not active, it says the smart card is not compatible with the box...

1. I need this issue fixed immediately...

2. i need credit for all 4 days where there was no service..the money you have deducted from my account

3. Serious action taken on the call center you have outsourced...I am sure you should run a survey with other english customers who unfortunately cannot talk in hindi...

Tata Sky — Recharge Not Done

Reharge not done and amount got deduted.
Hi............
I made home on linerecharge.But transaction gotFaild.
At Same time amount also deduted.amount was Rs; 350.00
Tata Sky service proovider.
web site ; www.care @paytm.com
please find details bellow.

You can address your complaint to tata sky’s official handle @tatasky. Provide them details of your transaction and they will check for the error on their end. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and secure the amount deducted.