Tata Sky Complaints & Reviews

I have tata sky set top box. I have already made my payment. Still there is an urgent payment reminder flashing on my tv. I have called up tata sky four times in 4 consecutive days with them promising me that they will fix the problem and they are at it.
1)Problem not fixed.
2)Customer Service - Highly inefficient. one person told me to keep my tv and set top box on for 3 hours and the problem will be fixed. I told him what if not, i expect a call from your end in 2-3 hrs telling me if its fixed or not. he said dont worry it will be fixed. I even explained to him ive been calling since 2 days , but to no avail, so i would like it if i get a confirmation call because im tired of calling up agn and agn and facing new customer executives and reexplaining my problem. i dont have all the time in the world to chat up with tata sky ppl!!
3) Also the people dont speak c;ear;y, I spoke in english and hindi and still i had to ask him thrice before i understood what he was trying to say!!
4) Next i think since I cant convey my message through the phone, I should login a complaint on their website, but guess what tata sky does not move ahead from the page where you put in your subscriber id. It just stops loading the page.

Where does a customer go to after all this ??? - if you are expecting me to SMS my problem, im not going to type such a HUGEEEEE text on my phone.

Hi
I Harminder singh is having Tata sky connection whose ID is [protected],
From last 8 days In my Tv message is showing for urgent payment as I have recharged my Tata sky account ,I have called your call center many times about this problem from 18june to 21june, every time they say one thing only that the message will go within 30 minutes, but every time I check my TV the after 30 minutes the message is still there. So I request u i[censored] kindly look at this matter and solve my problem soon
[protected]

change mobile number
Dear Sir/Madam

My Name is S.K Chhikara and My Tata Sky ID No.[protected]

I have a complane that I have lost my old mobile no.[protected]

In future I would like to use my new mobile no. [protected] and in future you contact me contact from my new no. ([protected] ).

So please you update my new mobile no.in your system.

Thanks,

Regard !!
S.K Chhikara
Mob.no. [protected]

From last five days i can not view some of hindi news,some of knowledge channel,few music channel.I PERSONALLY CALL TO TATASKY customer care but no one of them attend my complaint till today.every day i call they used to say "sir by today we will attend you" but no one come.please help me.

Hi Tata Sky ,

I am a user of the tata sky services for the past one year. I am very dissatisfied with your services since 29th May 2012.
it is giving a issue of no signal.
the complained is launched on 2nd june and till date the complaint is not resolved.
The service vendor give missed call to customers and report back saying that customer is not receiving the call.
if the person visits the person is not well equipped to resolve the complaint.
there is no follow-up and not update provided.

It is me who has been continuously following up but it just a waste of time

Tata Sky services are getting worst day by day..

Sadly spoiling the TATA brand image..

Tata sky hd + complaint not attended due to lack of technical persons

first complaint logged on 12th june 2012.
Further repeated calls upto 18th june 2012, no action has been taken.
Yearly subscription was taken by me rs. 6000/ And hence I got neglected, I feel.

Everyday new complaint numbers but no response to rectify the problem.

Highly irresponsible in their act

Hello Si,
I am Arun I recharge a Tata Sky DTH [protected] of My friend from recharge it now.com on Order Number: R[protected] on 13.06.2012 the transaction ID 62226272 , the amount of 100 rupees debit from my UCO Bank account but the Transaction Status Failure then I try to again recharge in same tata sky dth ID [protected] but again the recharge transaction Status Failure the second order Id R[protected] transaction ID 62232174 amount Rs.100 debit from my UCO Bank account that recharge is not successful with recharge it now.com. & I loss of my money (100+100)= Rs.200/- so I submit all details please take necessary action. i trust u sir need your help

Arun Kumar
Mob.[protected]

Hello
I’m Satyashree Sai, son of Niranjan Rout, a subscriber of yours since last 4 years or so. Our subscriber ID is [protected]. I reside in Chennai, and the installation is done at my residence at Bhubaneswar.
In the month of April, I spoke to your customer executive for good time to understand what package I’ve and she guided me to offer the suitable package for 310/- (don’t remember exactly). I was willing to go for the annual package, and hence after deciding the package she suggested exactly how much I should pay so that I get the 12th month free. I had called from an unregistered Chennai landline number.
Then there were so many calls to the registered mob no (my mother’s) to know why there is so much of money in our account. It was plain and simple to comprehend – I had taken a 2nd connection and had paid for entire year for it, hence the payment had to be for my primary connection. My mother unaware of developments couldn’t respond well. I assure you, the calls were harassing at times for her.
Then greed took over for your Tats sky executives. They started making sales pitches seeing the extra money in the account. I don’t understand why a customer care parson makes sales pitches. Many times my mother asked not to call but they won’t relent.
Finally on June 1, my father noticed a deduction of 1460 from our account.
On 5th, I called from my chennai mob no and filed a complaint. I ensured that they have my contact no for less confusion and requested they should call me. After 2 days I received a call where they formally started the process of investigating.
On 8th, they called my mother saying they listened the recordings and the deduction of money is justified. My mother insisted to call again after 1 hr since I was about to reach Bhubaneswar on 8th.
None called.
I called the customer care again on 10th, they mentioned they are looking in to it and will ensure a call back. It never happened.
If I remember right I called twice and never got any firm response back. Issue never got resolved.
On 12th evening I called and asked for a senior to attend the call so that resolution would happen faster, since everyone was busy I was promised a call back in 30 mins. It never happened.
On 17th afternoon, I called again and waited for 25 mins on phone to talk to a senior associate who can resolve the issue, none came to phone, was promised a call back within 2 hrs. But it never happened.
I was told in one of the calls that we have asked for a Supreme sports package. To be frank, my mother owns the mobile phone with registered number. She can’t converse in Hindi or English though she understands it. My family consists of my old parents only. Neither has she ever understood anything about sports. This is dacoit attitude of few greedy salesmen at tata sky, because of which we are suffering.
To give few more examples, every time tata sky technicians work for some issue resolution at site they charge extra money for extra wiring and never produce bill.
Last time the technician sniffed money seeing my helpless naïve parents alone. He insisted that our LCD Tv should be removed from existing spot to expose the power button for Tata sky modem. It is not good to have the power on for the modem even though it is in stand-by mode. I suggested over phone from Chennai that we won’t need it. Despite that he tricked my parents to remove the Tv and charge for that.
I assure you this is not happening the first time.
It is surprising to see Tata brand value sinking like this. What your guys are doing is purely crime where you dupe your customer for forced services and extra packages. Even though there are so many calls none is interested to resolve the issue rather they are sitting on it.
To name those jokers with whom I spoke in last few days - Rajive kar, Mohammed, Sadiq.

Since last 10 days there is a urgent payment reminder in the middle of my screen due to that i am unable to watch television although i have sufficient balance. I hv add on connection and this problem is not there in primary connection. I hv called customer care atleast 30 times and they are just asking me to wait for an endless half an hour. Will be approaching the consumer court soon for deficiency in service.

Duration of Complaint (almost 2 weeks)
Starting date 4/06/2012 - End date (not valid as I am still facing the same challenge till date i.e. 16/06/2012)
Number of calls made to get the problem solved (approx.: 25-30 with duration of 20 mins on an average)
Amount of money spent on calling to speak to the customer care (No Clue)

Been a customer for about 5 years, never thought the services would get so sloppy and inefficient. I was relocating to a different house in the nearby area and had requested the Tata sky team to de-install the connection from the old address and re-install it to the new address. After 5 days of no response and about 10 calls I finally got to know from one of the executives that apparently the new place where I am staying, there seems to be a monopoly amongst the local cable network providers and they do not allow any external DTH companies entering their area. So I decided to cancel my subscription with Tata Sky and I was assured someone will come and remove the connection from the old place and they would reimburse my initial deposit. However, after 3 days o[censored]tmost patience they still could not get this sorted out which again costed me a bunch of phone calls but with no satisfactory results, until I spoke with one of the supervisors who assured to me that I do not have to cancel my connection and they can still install the connection to my new place. Even from my side I assured them that they would not face any challenges as I had a word with the societies Registrar and had all my socks pulled up to make sure that the technicians won’t face any challenge while re-installing the connection. Fortunately someone turned up at our door to de-install it from the previous place. The technician asked me to lodge in another request to re-install the connection and they will send somebody ASAP. He also gave me his cell phone number if in case no one shows up. Since then I have made a request for re-installing the connection and called up everyone starting from the customer care, to the technician and also the in charge of the nearest service center but I have been out of luck. Interestingly, these people don't answer their phones any more now. I have spoken to a number of people, may calls transferred from Bombay to Bangalore, to Hyderabad, to Jamshedpur and still nothing???? My question is what’s wrong with them and also to the government, what’s the point of having a democracy if you don’t have the right to choose what kind of cable connection you. The Local Cable guys are threatening the Tata Sky colleagues as they don’t want their business to be effected negatively. I am just caught in a dilemma right now with everyone in this country. A Progressive vision which is been damaged by its own manipulative people for personal benefits. I don’t know if Consumer Code is going to do anything about this but I am not going to stop until this is sorted out.................

We have booked an upgrade of my tata sky on 7th june 2012 for the ID [protected] and registered phone No. is[protected] and the money for that upgrade was told to us was 4816 RS which i was ready to pay. But the Instillation of your good product was done on 12th june 2012 after the telephonic conversation with Mr Madhu who himself called me and again with Mr Naresh from Bangalore and Mr Balbire from agra and other soo many customer care executive that the money will be refunded to the account with in 24 hours. Now it is been almost 48 hours and still nothing. Please kindly do the need full and i want my money to be refunded ASAP.

Brgds
Jagpreet Singh Uppal

we want to make a multiple connection , when come to us and fix setup box and they said that you get a extra cost of extra wire the wire of 50 m ,then take the amount of recharging the tata sky box but they haven't make any efforts , they only start our tata sky for 2 days only and then it was written in message that u r short of amount . i want to start my tata sky again and want to catch that frod in your company , i am from delhi, i want u to take reaction urgently and help me out
your sincerely
xyz

Against an online booking for Tata Sky connection at my residance vide subscriber Id no.[protected] in my name, a representative of Tata Sky i.e. Mr. Zia came to my house on 14.05.2012 and installed one HD setup box.He insisted me to take Megha pack of Rs.5500 as lifelong free service free sevice is available in it.He took money from me and get charged for Rs. 3500.When asked about balance Rs. 2000, he told that it will be charged within 48 hours.Apart from this,he provided one secondary setup box for my second TV for s. 1000 and was asking Rs.600 for its installation. When enquired from Tata Sky, installation charges are not to be paid for secondary set up box.Mr. Zia told that he will come tomorrow for installation of secondary setup box, but he did not turn up till date inspite of repeated reminders to him and Tata Sky.

When asked for bill of Tata Sky, Mr. Zia did not provide the same. Mr. Zia was not having any identity card of Tata Sky and no work order for the connection.I also asked for bill at Tata Sky call centre but they have not provided the same till date.

In view of the above, I don't know that whether the system installed at my house is new one or it may be used one as I am not having bill of the same. Authority of Mr. Zia is also suspicious in this case

I am unable to view my second TV as my secondary setup box has not been commissioned as no cabling has been done in spite of full payment made by me.Due to wrong guidance of Mr. Zia i.e. the so called Tata Sky representative, I have invested Rs. 3500 for package.

Hi,


This is Rajkumar my tata sky subscriber ID is -- [protected].

Is this the service being provided to consumers??

Recentlt on 8th June there are 500/- R.s are charged from my account may I know what is the reason they charged that amount. At the time of requesting for relocation request they said that 150/- R.s are service charge. But now they charged 500/- R.s I need explanation on this.

But this is very very very bad to customers.. Tata sky customer care people are telling one thing doing one thing.

I have sent mail to [protected]@tatasky.com and [protected]@tatasky.com 24 hours back till now there is no response from their end I am unable to watch T.V channels now Even I am Unable to call customer care people also.
Please help me regarding this I need immediate solution from Tata sky End.

Regards
Rajkumar
Mob# [protected]

i have been a customer of tatasky DTH since 5 yrs and never ever felt i needed to complain until yesterday when the customer care representative in mysore who bluntly rejected a claim to replace the new remote which started malfunctioning. i had a new remote purchased for 250/- rupees for which he said that no bill will be provided ( cannot be assured whether it is a new or a second hand remote which was made to look new) not even a month it stopped working ( no breakage/fell down/water contact) and when i went back to him he with his service men said that it was a faulty piece by itself and said that he would replace it but at a cost of 150/- rupees though the original cost is 250/-. He told me that he was making a favour to me by reducing the cost.Now again, i asked for the bill but i was denied.i told him that he had to give a good quality product but he cooly said that he was not bothered about it as his job was only to sell the product (faulty/good was not his concern).Hence, there are two basic complaints to be addressed. one, Tatasky is not bothered about their substandard quality.two, the money has gone to the service representative pocket (apparently tatasky is not bothered but encourages this sort). though the issue might sound trivial but they are serious issues from a customer's perspective. hence, wish these issues are addressed.

A lot money we spend to buy Tata Sky ONLY to get Neo Prime for watching EURO 2012 and here are the results! In the second match, now the channels half of the channels are not coming and so called 24*7 customer care numbers if I dial, they were playing some tunes and nobody even picked up my call so that I can lodge something. Such a big blunder I have made! :( Guys, don't believe those foolish ads aired by Tata Sky that they are always available to hep you, all crap, they were there till the time they installed it. Now I am seating here just doing nothing but writing this @02:00 hours. I used to use Dish TV during my Pune days but never faced anything like this.

If anybody wants free frustration, please take my Tata Sky; don't even think to buy a new one.

i had requested for installation of my tata sky dth after having got transferred from visakhapatnam on 05 Jun 12. My request was registered at 1300 hrs on 5th Jun. I checked status of complaint the next day at 0830 hrs and was assured that a Tata Sky rep would call me by the afternoon and take my address after which a service rep would come to my new house to do the needful.

I recieved a confirmatory call and a message that one Mr P Ghodhandapani, the company rep would attend the request. As no one turned up on the 6th I again called up the company help line on 7th morning and they confirmed that the request would be completed by 1300 hrs that day.

It was quite surprising that at 1300 sharp i got an SMS from the Tata Sky stating that their rep was at my premises and undertaking the work at the moment. I checked all around my house just to be sure but no one had come. Since that time i jhave called the help lione almost 6 times till nigttime but always have been given the assurance that the rep will come in one hours time. Till now almost 56 hrs have passed since my complaint but Tata Sky only gives false assurances and no delivery on ground. THe company is only making a fool of the customer, advertising quick relocation services but cheats customers in reality.

Is there no way that this company can be brought to book for fooling around with customers and making them run around for services that the Tata Sky promises to deliver but does not do so? One is made to wait and wait in the name of being connected to the supervisor on calling up their helpline and finally cut off aftre waiting for a long time.

TATA SKY KE TECHNICIAN LAST WEEK JO PROBLEM SOLVE KAR KE GAYE THE WO PROBLEM ROZ AA RAHI HAI,TATA SKY NE SHAYAD YEH MARKETING KA FUNDA BANA RAKHA HAI KI,JAISE HI MORE THAN 2 YEARS OLD CUSTOMER HO JAYE US CUSTOMER SE EVERY WEEK 125 RS,KAISE LENE HAI,AAP KO JAN KAR HAIRANI HOGI KI LAST 2 YEARS SE IS TYPE KI KOI PROBLEM NAHIN AAYI,AUR TATA SKY PHIR TECHNICIAN BHEJENGE AUR 125 RS HAMARE ACCOUNT MEIN DEBIT KAR DENGE

I HAD RECENTLY UPGRADED MY SET TOP BOX TO HD+.TO MY UTEER SHOCK I REALISED THAT ALMOST 11000+ ZEETOS COLLECTED BY ME IN LAST 2 YEARS GOT REDUCED TO ZERO.THE TATASKY REPS/COMMERCIALS DO NOT TALK ABOUT ANY SUCH THING.HAD THEY TOLD ME,IWOULD HAVE EXCHANGED MY ZEETOS BEFORE UPGRADING,THIS IS BEING UNFAIR TO ME.I WAS ALSO OFFERED 750 ZEETOS AS A COMPROMISE WHICH I DECLINED.IF THE COMPANY CAN RESTORE 750 ZEETOS THEN WHY NOT 11000.I WOULD LIKE SOMEBODY TO LOOK INTO THE MATTER AND RESTORE MY ZEETOS BACK.

DTH POWER SUPPLY PROBLEMS WE ARE FACING, WE HAVE LAUNCH COMPLAIN ON 23/05/2012 AND EVERYDAY WE CALL TO COSTUMER CARE BUT NOBODY ATTEND THE CALL.

EVERY TIME THEY ARE GIVING EXCUSES I TALK TO PUNE COSTUMER CARE OFFICE, ALSO CALL RECIEVED FROM HYDRABAD BUT THE PROBLEMS STILL PENDING.

CAN YOU BELIEVE IN SERVICE !!!!!!!!!!!!!!!!!

ITS A VERY HIGH LEVEL ISSUE WITH YOUR SERVICE TODAY ONWARDS NOBODY CAN ENTERTAIN WITH TATA SKY!!!!!!!!!!!!!!!!!!!!!!!!!!

TOMORROW WE ARE GOING TO TROUGH OUT ALL TATA SKY ACCESSORY BEFORE LOCAL MEDIA AS WELL AS OTHERS.BECAUSE YOUR ARE NOT RESPONSIBLE FOR YOUR SERVICE.

WELLKNOWN POLYESTERS LTD
DABHEL DAMAN(U.T)
MAHENDRA-/RAKESH [protected]