[Resolved]  Timtara.com — fake promise

ufffff... finally i received the item today 7th june (after 17days)

same is the case with me.. my order is also not yet delivered.


Dear Customer care,

Kindly cancel the order number:: 10043325

I can not afford to wait any more to collect the material and have purchased it locally.

Regards
Ritesh Choudhury


On Tue, Jun 21, 2011 at 10:06 AM, Ritesh Choudhury <Ritesh> wrote:

Dear sir,

Please find the chain of mails below. I was a fan of tim tara till now and now after non receipt of my material and the customer support of timtara I am really disheartened.

I need to leave my residence in next 4 days and waitingfollowing for the order for so many times. Please also note that this creates a very negative image on customer and as a result the chain grows.

Kindly seek your help in this regard.


Ritesh

- Sent from BlackBerry® on Airtel
From: "Ritesh Choudhury" <Ritesh>
Date: Tue, 21 Jun 2011 04:28:35 +0000
To: Customer Care<[protected]@timtara.com>
ReplyTo: Ritesh
Subject: Status of Order no. 10043325
Dear Timtara customer care,

I am yet to receive any response on my order. Also no one picks up the call on the number provided.


I have also requested for the contact details of the senior management of timtara to escallate this issue. But it seems no one is bothered of the customer.

Please let me know if there are any issues.

Regards.

Ritesh choudhury


Ritesh

- Sent from BlackBerry® on Airtel
From: "Ritesh Choudhury" <Ritesh>
Date: Mon, 20 Jun 2011 09:00:01 +0000
To: Customer Care<[protected]@timtara.com>
ReplyTo: Ritesh
Subject: Re: Fwd: timtara: State Changed - Awaiting Shipment[protected]:11:06
Dear customer care incharge,

Please let me know if the number printed on the website I.e [protected] is available for customers. I have been trying this number since morning and no body picks up the order.

Do let me know if there is any concern. Kindly also provide me with the escalation number to reach senior members of timtara.

This is really a disheartening customer service.


Ritesh

- Sent from BlackBerry® on Airtel
From: Customer Care <[protected]@timtara.com>
Date: Mon, 20 Jun 2011 12:22:00 +0530
To: <Ritesh>
Subject: Fwd: timtara: State Changed - Awaiting Shipment[protected]:11:06
Dear Sir
Greetings from timtara family.
Regarding this issue we are checking with the vendor and will revert at the earliest.
Team Timtara



--
“Within 7 months of launch, timtara.com is rated No. 1 for User Experience & is listed in top 20 hottest E-commerce start-ups in India, based on Dataquest Magazine + Sapient Nitro Research in January 2011.”


[protected] Forwarded message[protected]
From: Ritesh Choudhury <Ritesh>
Date: Mon, Jun 20, 2011 at 11:27 AM
Subject: Re: timtara: State Changed - Awaiting Shipment[protected]:11:06
To: [protected]@timtara.com


Dear Timtara team,

Kindly let me know the status of the delivery. I also tried to call you on the number (+[protected]. mentioned in this mail but could not get a response.


Ritesh

- Sent from BlackBerry® on Airtel
From: "timtara Customer First" <[protected]@timtara.com>
Date: Wed, 15 Jun 2011 06:11:06 +0000
To: <Ritesh>
ReplyTo: [protected]@timtara.com
Subject: timtara: State Changed - Awaiting Shipment[protected]:11:06
timtara
Dear Customer,

Order Detail

Order Id: 10043325
Product Name: Samsung ES65 10.2MP Digital Camera
Quantity: 1
SKU: es65
Amount: Rs. 4, 250.00
Date:[protected]:11:06

Your current order status: Awaiting Shipment

Comments:

Enjoy the shopping experience with timtara.
Click below to explore most exciting offers ever...!!!
http://www.timtara.com

Thanks!
timtara.com
bound to delight
timtara Family


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Within 7 months of launch, timtara.com is rated No. 1 for User Experience & is listed in top 20 hottest E-commerce start-ups in India, based on Dataquest Magazine + Sapient Nitro Research in January 2011.

----- Forwarded Message -----
From: Bhadresh Patel <bhadresh.[protected]@yahoo.com>
To: "[protected]@timtara.com" <[protected]@timtara.com>
Sent: Tuesday, 5 July 2011 10:07 AM
Subject: no.1 Fr__d Company timtara(Complaint)

Dear Sir/Madam,

I Ordered a 1 x Pack of 2 Sandisk Cruzer Blade 8GB Pendrive from TIMTARA on 14th June, 2011 and still i have not received the delivery. When i tracked that through the site of TIMTARA, it says that "This order is marked as Awaiting Pickup" (Order #[protected].
i contacted TIMTARA, they are saying everyday that it will reach today or tomorrow But still its about 22 days already and i have not received it yet. But on the site they have written the status that Delivery
time will be 5-7 days. Why the hell you are writing that you will deliver in 5-7 days and making false excuses everyday that it will reach. At the time of payment they have taken it already and still not delivering.

I am very disappointed by this on the part of TIMTARA and will definately make no orders in Future from TIMTARA.

I advice My all Group, if you are thinking of purchasing any item from timtara and expect to receive it with in a month, better to change your mind.

Thankx,
Bhadresh Patel

my complaint is resolved and m happy.

Hi All,
If you are to one among those who are the victims of fraud by timtara. I request you to please log a complaint against them by calling on this toll free no [protected] this is the no of Department of Consumer Affairs Govt. of India.& it realy works.
so please call this no and log a complaint, then everthing will taken care by Consumer Court.
More References
Please visit www.fcamin.nic.in or http://www.nationalconsumerhelpline.in

Umesh Jaiswal
[protected]

Thank you Umesh for the link. I have filed my complaint there now. I would encourage everyone to file a complaint against these fraud company whose looting its customers.

ALL, PLEASE FILE COMPLAIN SO THAT WE CAN HAVE STRICT ACTION TAKEN AGAINST THEM.

Friends,

Timtara.com is professionally managed FRAUD company. please avoid dealing with it.


Order #10353340

After 6 week of rigorous follow up, thank you for sending the wrong product. I have ordered for Philips soundbar HTS 5131-94 and you have shipped me HTS 6543/94.

I have never experienced such kind of casual & careless service from any company till now. Really disappointed with the service…!!!. This is NOT customer DELIGHT, it is actually customer MISERY dealing with Timtara.com.

Can you please let me know the process for getting the right product I have ordered.