Timtara.com — Product not received and no refund being done

Address:

Bangalore, Karnataka

Hi,
I had placed an order on 19-Dec-2012 - Order #[protected] a Portable hard drive with 3 weeks delivery promise - I had paid Rs, 4,840 using credit card and Timtara got the amount also.

Till date I have not received the product and when I call the customer care they just ask me to wait 48 hours. The customer care also says they are an outsourced company and have no idea about timtara!!! and when timtara will send the product.!!!! One of the customer care personnel asked me to email one [protected]@timtara.com - telling that she is head of backend department and she will reply - had mailed her on 23 Jan 2013 again no response

After all the mental harassment I decided and placed a cancel request on 30 Jan 2013 - but again there has been no response even after multiple calls - all the customer care says is wait another 48 hours.

R.A.Gauthaman


Please find some of the replies timtara gave on their user login


Hi, Three weeks is over... when will I get the product? last time I called customer care they said by 9th it will be shipped -- I just see awaiting shipment since last 2 weeks????[protected]@timtara.com
Kindly be assured that your concern is our priority

This is to inform you that your order was placed on 19 dec.it is in process and will ship to you at your shipping details with in 3 weeks . so we are requesting you to please wait till then.

Your co-operation and patience in this regard will be highly appreciated