Timtara Complaints & Reviews

I AMANDEEP GARG RESIDENT OF SANGRUR (PB.) ORDERED THREE DIFFERENT PRODUCTS TO TIMTARA.COM ( ONLINE SHOPPING TRADING COMPANY ) ON[protected]. THE PRODUCTS ARE SONY LED TV 24 INCH, YKING DRILL MACHINE , DEODERANT. THE ORDER NO. ARE 10353970 , 10353972 , 10353974. BUT TILL DATE , THEY ARE NOT DESPATCHED MY PRODUCTS AND THEY ARE NOT REFUND MY AMOUNT. I AM ALREADY GIVEN THE PAYMENT OF THESE ITEMS TO TIMTARA.COM ON[protected] THROUGH HDFC CREDIT CARD. I ALSO CALLED A NO. OF TIMES ON TIMTARA.COM CUSTOMER CARE NUMBER, BUT THEY ARE NOT GIVEN POSITIVE RESPONSE. THE TOTAL AMOUNT IS RS. 16119. SO PL. HELP ME IN SOLVING THIS CASE. THANKS. MY CONTACT NO.[protected] AND MAIL ID IS [protected]@gmail.com

Sub : international fraud, fake, forgery and cheating company - timtara

Products details :
1. Order Id : 10366358, Transaction Id : 10160761 Order Date: 11th Dec 2012 03:34
pm, Payment Mode: Credit Card. amount : Rs 24190/-, ( Toshiba laptop)
2. Order Id 10373716, Transaction Id : 10164072, Order Date: 21st Dec 2012 09:19
am, Payment Mode: Credit Card, nokia asha 308 cell amount Rs : 4879/-

Even I send consumer notice under consumer act 1986 and
I filed case against consumer forum, also
I registered compliant in Noida police station FIR NO : 333 . AND
Agra cyber crime ADGP wing,
Uttar pradash Chief minister,

Uttar pradash and Tamil nadu DIG,

Uttar pradash and Tamil nadu DGP,

Uttar pradash and Tamil nadu,SP,CYBER CRIME cell

Secretary to CM o[censored]ttar pradash and Tamil nadu

Uttar Pradash police,

SP, CBI, Cyber crime and economic offens wing

Minister of Consumer affairs of both states of Tamil nadu and Uttar Pradash

Minister of Consumer affairs, Government of India

RBI.

Minister of Finance and secretary to Finance, Government of India

CFBP

CCRC



But still their is not response and not refunded still 13 weeks over from timtara.

Kindly give me the solution for refund of my money.


by

k. rasadurai
[protected]@gmail.

1. SHRISH KANT age 19 years s/o Awadhesh Kumar, D 65/514, LAHARTARA, VARANASI, UTTAR PRADESH – 221002

…Complainant

Versus

2. TIMTARA.COM, INFOSECURE CONSULTING PVT. LTD., B-26 SECOND FLOOR, SECTOR 8, NOIDA, UTTAR PRADESH – 201301

…Opposite Party

Complaint under Section 12 of the Consumer Protection Act, 1986

RESPECTFULLY SHOWETH:

1. That the Complainant is residing at D 65/514, Lahartara, Varanasi, Uttar Pradesh – 221002.
That the facts of the present case, in brief, are as follows:-

2. That, the Complainant purchased a mobile phone, namely Nokia 808 pure view on September 30, 2012 with order number 10333160 worth Rs. 28,799/- from Opposite Party’s website www.timtara.com.

3. That, while placing the order the Complainant was told by Opposite Party’s executives that the product would be delivered within three weeks. It has been more than three months and the Complainant has not received his product yet.

4. That, the Complainant has been trying to reach Opposite Party’s customer care executives from past three months through e-mails & calls, but nobody responds. Even if somebody responds, they say that the product will be delivered within a week’s time, but it never happens. It seems like Opposite Party list the product without checking the pricing visibility and thereafter defaults in delivery.

5. That, the Complainant contends here that he had placed trust in Opposite Party’s company while playing the order. However, he is sorely disappointed at the appalling level of service that has been meted out to him. This is highly unethical & unprofessional on their part.

6. That, the Complainant did not receive any reply from the Opposite Party and hence sent a letter to them on November 30, 2012 stating Opposite Party’s deficient services. However no action has been taken by the Opposite Party on the notice yet.

7. That, the Complainant felt enraged as the Opposite Party has cheated on him. Till date the Complainant has not
received any retort even after many requests.

8. That, the Complainant is not satisfied at all with Opposite Party services and feels harassed. Therefore, this petition.

9. That this Hon’ble Forum has got pecuniary jurisdiction to entertain this Complaint as the compensation claimed 47799/-(Fourty seven thousand seven hundred ninty nine).

10. That this Hon’ble Forum has got jurisdiction to adjudicate and decide this case as the cause of action arose in Varanasi as the Complainant made online purchase from Varanasi. Also since the Opposite Party carries out its business in India through Internet, the matter falls within the territorial jurisdiction of this forum.

11. That, the cause of action is continuing up till now as the Opposite Party has not taken any action on the legal notice sent by the Complainant. Therefore, the complaint is filed within the limitation period.

12. That the Complainant has not filed any such or similar complaint before Hon’ble Court. No such or similar complaint is pending adjudication before any competent court of law.
It is, therefore, respectfully prayed that this Hon’ble Court may kindly be pleased to:-

i) direct the Opposite Party to apologize for all the inconvenience caused to the Complainants;

ii) direct the Opposite Party to make up for the mistake and give the refund of the entire sum with interest to the Complainant;

iii) direct the Opposite Party to pay a sum of Rs. 15,000/- towards the physical strain and mental agony suffered by the Complainant and his family members; and

iv) direct the Opposite Party to pay a sum of Rs. 4,000/- towards cost of this petition

for which act of kindness, the Complainants shall, as is duty bound, ever pray.

Varanasi shrish kant
Date - 22 march 2013 Complainant

I would like to file a formal complaint with you and request you to kindly investigate and help me get my money and the compensation for the pain .

I ordered a Mobile phone on 25th feb online with timtara.com and so far no response from them. The gateway who took the money also seems fraud. It is Info secure consulting, Noida. Both are from UP. The numbers they have given on the website are not pick anybody.

So request to you Kindly do the need full.
Order Id:[protected]
Payment Mode:- PNB Debit card.

Dear sir,

i have order a mobile phone using timtara website on 26 th Feb 2013 with order no 10401028.i have paid rs,11990 for this . but still now order status shows awaiting for shipment . there is no response from timtara. i wasted lot of money to call customer care . but never picked the phone.

please help me to get product or amount refund.& also take necessary action on timtara . block timtara website , bcoz others wont suffer

regards,

Raja

I ordered a micromax canvas 2 mobile online,the money was debited from my debit card at the same moment.
IT was 7 feb but till now I haven't received the product now
I asked to them but they just told for wait till 1week and so on but they are just not shipping my product.
kindly help me.
my order no is[protected]

I ordered two micromax cavas-2A110 dtd[protected] and delivery schedule within 3 weeks, now it’s 3 weeks pass and the order no# 10399956/10399960 & transaction no is 10176288/10176290 still shows the status as

Order Status: Awaiting Shipment
Order Date: 23/02/2013 @ 3.30 PM
Order Recipient: Chintan Shah
Order Total: Rs. 18180/- INR

50-60 time I called them([protected] & [protected]), generate support ticket, email them all of there email id([protected]@timtara.com,[protected]@timtara.com,[protected]@timtara.com,[prot...⇄ but no response or action from there side, always their support desk giving to waiting time for next 24/48 hrs. even they don’t confirming me about the cancellation process also. They say they can do anything just forwarding my request to concern department, but no one taking action on it. Their policy clearly tells that I Can request a refund ANYTIME before the shipping of the product which is what I did but no respond from their side.
I am really now worry about my product and money.

Timtara is a fraud site which posts items on its websites with good offer. which it does not sell. Once the consumer pays for such product, they keep on delaying the order giving false assurances. In the process, they earn interest on the amount paid in advance. After getting frustrated for months, consumers have no option but to cancel the order and ask for refund. They also do not cancel the order immediately and refund the amount and keep on delaying.

Now I found lots of complaint against timtara, they are frauds, and worst service in online marketing.

Pl. Help me out of this problem and take necessary action against timtara.com.

Regards
Chintan Shah

I had order 1 x Dell 1TB Portable Hard Drive,Order no#10380038 on 01/01/2013. And I had paid rs.4440 on 01/01/2013 through ICICI BANK CREDIT CARD.But still now I have not get my product. From the first day on net it shows that this order is marked as Awaiting Shipment. I several times try to contact through telephone but the customer care not give me proper answer. So I am very worried about this. So please help me.

I have ordered a (Sony KLV-24EX430 LED 24 inches Full HD LED TV ) on[protected] and paid via creditcard full 14000 and till date its showing status as Awaiting Shipment and I have called number of time customer care and have asked to cancel the order and make my refund and till date its not clear what is the status i have written an email regarding the cancelltion as well still no responce . Kindly assist me in getting my money refunded to my account.

I had placed this order on 13/2/2013 through timtara.com using HDFC credit card worth Rs. 3299/-, according them the product has to deliver within 3 weeks of time but is being more than weeks i have not received the product, online status of order item is "Awaiting Shipment", I had called to there customer care nos[protected] and[protected] more than 20 times but they only tells me you are going to get it within a week, can you please help me in this regard.

My Order Details as follows:
Order #10396492
Order Date:[protected]
This order is marked as Awaiting Shipment
Your Order Contains the Following Items:
1 x Nokia Asha 206 Mobile Phone

With Regards
Satyadeep Behera

Respected Sir/Madam,
Good day...

Sir i have got this email id from an social networking site for consumer complains in india.
i would like to draw attention towards an online site which is involve in frauds and misleading the people also they are not returning money to their customers or not delivering products..
site name is www.timtara.com it is a online shopping site.
i have ordered one mobile phone from this website on 3rd sep 2012 as order id 10319314
its being more than 6.5 months they are not returning my money or not delivering products.
thousands of other customers are also facing the same problem.
now even they are not replying for calls and not even for mails.
after being fruasted and hopeless i am filing complain as i got it by social site for help.
i need help from your organisation.
as am in merchant navy and being a merchant navy officer most of the time i am outsite india so difficult to enquire much about this matter.
kindally understand my problem and thousands of others and please help so that this type of sites can not cheat the other innocent customers in future.
hoping for a positive reply for my help.

thanks and best regards
avadesh singh
contact no-[protected]
[protected]@yahoo.co.in

Please note that I have purchased a Mobile phone online from www.timtara.com and Order Date:[protected] @ 7:49 PM.. The delivery period was within 3 weeks but still after 3 weeks the status is still Awaiting Shipment. This was already paid online through Debit Card. The order no. is 10400062 and the company details are as follows:
The Customer Interaction Center address is given below.

Infosecure Consulting Pvt. Ltd.
G 38, 1st Floor, Sector- 63,
Noida
Uttar Pradesh -201301
India

Please help me with this.

Thanks,
Rajat Abbey
[protected]

Order number 10353068.
Order refund pending since 31st December 2012.
Order placed 12 Nov 2012 but product was not delivered for over a month thus cancelled in December.
Called several times(at least 10 times) to Customer Care who kept on giving false dates & sent several emails but no response to mails.
I need my refund of Rs 5,840/- which is pending for over 2 months now(website says seven working days refund).
Attached are my transaction details and payment refund pending status.

Company details
Timtara.com
Infosecure Consulting Pvt. Ltd.
G 38, 1st Floor, Sector- 63,
Noida
Uttar Pradesh -201301
India
Phone[protected].

My details:
Dhruvendu Kishore Ray Chowdhury
[protected]

1.Product details : Micromax Mobile A110 Canvas-2
2.Date of purchase : 27/01/2013
3.Order number : 10389736
4.Cost of damage : 8991.00
5.Mode of Payment : Credit Card
6.Your Residence Address/City : Shop no 2, Amber Palace, Opp. LIC Office, Nanpura, Surat, GUJARAT - 395001, India
7.Receipts / Invoices : 10171452
8.Emails : [protected]@gmail.com

Hi,
This is about how timtara is acting against customer complaints. I have placed an order: 10391322 on Feb 1, 2013. They said with in three weeks they will deliver the product. They failed to deliver in 3 weeks and I called up to customer care and asked then to cancel the order on Mar 2, 2013. Cancellation req. No: 69716.Not yet cancelled the order yet. Every time when I call to customer care, executives ll say that we have already escalated the issue and I am again raising a compliant once again. I have called many times more than Rs. 300 I got the mobile bill for that. But there is no response from them. Today is Mar 15, 2013 and I called them today also. Today what they said is entirely new thing the cancellation ll be done on or before Mar 25th and for refund again they need 7 to 10 working days.

In my career, this is the worst site which I seen and they are taking public money.
Pls don't believe TIMTARA. Its a completely fraud site. They ll not provide the service. Its completely waste of time and money.

Regards,
Settipalli Kondareddy.
[protected]

Dear Sir,
It is very painful and astonishing that Timtara is cheating innocent customers like us by trapping us online and be fooling by showing wrong commitments and attractive reviews that the product get delivered within 4-7 days and 21 days time is just at the safest side to protect customer's interest but when I mailed them no one replied till yet in last ten days which is a reason of my worry and nor my product got delivered till yet.I have booked 2 Samsung Galaxy S Duos in 22980/- but the status of the product on the Timtara Site is still showing Awaiting Shipment when I tried to complain about the same to the concerned company I have not received any replies to my so many mails. When I found it fishy I checked the review of the company on internet I was shocked to see that whole web was full of complaint by the consumers about the non delivery of product and payment made 2 months ago three months ago! I am very much concerned and tensed about my hard earn money kindly look into the matter as most urgent and do the needful at the earliest. I am herewith sending the thread of mails sent to them for communication but no replies received till yet, for your kind perusal and necessary action please.

Thanks & Regards
Rupesh
Mob-[protected]




Dear Sir,
It is very painful to inform you that after mailing you three times
and keep on calling you from last 6 days or so we are completely tired
but our product is undelivered till yet! You Customer Care Number is
keep on ringing whole day but you don't try a bit to at lest pick the
call and answer the query of the customer who is getting irritated but
who cares for that! It is matter of great concern that we have blocked
our 23000/- Rs. to a very bad and unfriendly online partner who don't
even find time to reply the queries to their valuable customers which
is matter of great concern! I am purchasing Online products form so
many years and each company deliver the same within half of the time
or if not delivered they give each and every minute detail of the
product status of the product's status by which customer feel
satisfied and content and it really increase the value of the Online
store in the eyes of the customer. but you have beaten all records,
neither you show the status nor send the product it showing awaiting
shipment from last 6-7 days! I am unable to understand that I have
applied any product from Europe or America! Kindly look into the
matter as most urgent and inform me the real status of the product or
deliver it quickly at the earliest as I am totally fed up with the
non-sense service of your portal who don't treat and recognize
customer's query who are the real treasure of any service industry.
Please delver my product within next 24 hrs or send me the current
status. waiting for an early and positive reply.


Thanks & Regrds
Rupesh
Mob-[protected]

[protected] Forwarded message[protected]
From: rupesh kumar <[protected]@gmail.com>
Date: Mon, 11 Mar 2013 19:22:47 +0530
Subject: Fwd: Status of Product is Unknown
To: "customer.delight" <customer.[protected]@timtara.com>

Dear Sir,
With due respect, In reference to my trailing mail it is very painful
to inform you that I have not received any confirmation mail of my
product or Shipping details till yet, kindly improve your Customer
service and work for real customer delight not merely by writing in
your mail address you achieve the same! Kindly strengthen your
Customer satisfaction level as now a days Customer merely does not
care for money but they need prompt and personalized Customer Service
which is absent in Timtara. I have planned to buy two more products
from your portal but after showing your dull and unresponsive approach
I have shifted my buying decision to some other Online Retail Partner
as you don't even fetch time to at least reply to your new customers
who can open new business avenues for you and market your product by
their satisfaction story. Kindly change your style of working to
survive long term in the market and please don't misguide innocent
customers like us by putting false Customer reviews on your website
that you deliver products within 4 days and so. Kindly reply at least
this time with positive attitude and details of the status of Product.
waiting for an early and positive reply.


Thanks & Regards
Rupesh
Mob-[protected]

[protected] Forwarded message[protected]
From: rupesh kumar <[protected]@gmail.com>
Date: Wed, 6 Mar 2013 18:49:16 +0530
Subject: Status of Product is Unknown
To: customer.[protected]@timtara.com

Dear sir,
In reference to above It is very painful to inform you that we have
ordered above mention product via order no[protected] on[protected] but
the status is still showing awaiting for fulfillment which is very
strange on your part as in three days it is not processed either. Your
Customer Service is very poor as I am trying to contact to your
customer Care Number since last three days but either it not reachable
or my phone is left on hold. I don't want to compromise with my order
or product in this way in future. Kindly inform the status of our txn.
at the earliest and oblige.


Thanks & Regards

Rupesh
Mob-[protected].

I booked a Micromax Canvas2 A110 on 18th feb and they gave me a deadline of 3 weeks.however still there is no shipment nor any refund was made and i am tried calling customer care of timtara bot no response is given i have a message with me of my deduction from bank while making the payment...
Please help me with the same my hard earning money is stucked and please take action as soon as possible....

I had ordered a Micromax canvas2 A110 mobile handset from Timtara.com on 08march 2013 and paid Rs 8991 through debit card. But from the same day till now I am trying to cancell that order but neither their customer care nor by genering ticket I am able to cancel the same. Also the item was not shipped till time. I mailed every employee and officeers/Boss even Mr Raja and Mr Bose but they never respond. Tehry are not picking the phone. I dont understand theat why these fraudent are in market.

Dear FRIENDS,
I ordered a product on timtara with order #[protected]Philips induction cooktop). But this CHEAT COMPANY didnt send my product and now not
refunding my money too. This company uses ATOM GATEWAY for there transation, and keep changing from years. Here are few contact number which is of TIMTARA PEOPLE which I got from one of my friend.
[protected]
[protected]
[protected]
DIAL THESE HOLE PEOPLE. AND SPREAD THIS NUMBER AS MANY AS YOU CAN.
I HAVE POSTED THIS IN BELOW MENTION WEBSITE
http://www.complaintboard.in/complaints-reviews/timtara-com-l158650.html#addarev...⇄
but now I can see the website is blocked. So this company is realy a fraud company and theif.

Rajiv

Hi,

I ordered a phone from the website on 6th Feb, 2013, ORDER #10393890, amount Rs.13,192. They said the product will be delivered within 2-3 weeks. After 3 weeks, when the order wasn't delivered, I decided to cancel the order. But even after numerous emails and calls to customer care, my order has still not be cancelled and the amount in still not refunded.The customer care people disconnect the call whenever I try to explain the issue and I have not received any reply on email as well in spite of sending numerous emails. This is mental harassment. Good thing that I found the consumer helpline forum:) Would appreciate your efforts, thanks in advance!!