Timtara Complaints & Reviews

I have ordered for a Sony Xperia S mobile phone worth 25,299 INR from www.timtara.com on 26th September 2012 through State Bank of India Net Banking on my friend, Karthik Nagarjuna Tunuguntla's behalf.

They guarantee the delivery within 3 weeks. But as they were not able to deliver, I cancelled the order 10331596 on 19th October 2012.
They guarantee money refund within 7 days of cancellation. But even on repeated requests for refund, they did not refund even after 2 months.

Please take this as a complaint on them and see that I get my refund as soon as possible.

Thanks
Ravi Teja Yarra

I orderd a mobile Micromax Canvas 2 A110 Mobile Phone(A110) from www.timtara.com on 21st november 2012 my Transaction Id : 10156680
Order Date: 21st Nov 2012 05:01 pm
Payment Mode: Credit Card / Debit Card
my order number 10357198. NOW ON 21ST NOVEMBER WHEN I TELEPHONED TIMTARA[protected] REGARDING MY ORDER THEY TOLD ME THAT THEY HAVE NO STOCK. I ASKED FOR REFUND ON 21/12/12.
ON 27/12/12 WHEN I PHONED TIMTARA THEY SAID THAT YOUR ORDER IS PENDING AS THERE IS NO STOCK .I TOLD THEM THAT I HAD CANCLLED MY ORDER ASTHEY HAD NO STOCK AFTER ONE MONTH OF ME ORDERING THE MOBILE.THEY GAVE ME COMPLAIN NUMBER 62138 TODAY 27/12/12
I WANT MY REFUND AS THEY HAVE NO STOCK

ORDER A Karbonn Smart Tab 2 Wi-Fi, 1 GB Tablet WITH A ORDER ID 10337382 ON 10-OCT-12,AND TILL DATE I NOT RECEIVED THE PRODUCT FROM THEM.I HAVE CALL THEM AROUND 50 TIMES AND SEND MAIL TO NISHA,KANGAN & INSTANTPAY TEAM MORE THAN 30 TIME S BUT WITH NO RESULT.NOW WAITING TO GET THE REFUND FROM LAST 2 MONTHS
COMPLAIN NO: 55436

TRANSACTION NO: 74678442286630086116596 WITH TECHPROCESS MUMBAI.PLEASE ARRANGE FOR REFUND ASAP

I booked the product Lenova laptop speakers on 25 sep, 2012 thru online booking at timtara.com. i dint receive the product till 1 month. then i repeatedly called them and mailed to cancel my order and refund my money. the cancellation was registered on nov 4 after repeated complaining. the refund was expected in 10 days but now it has been 20 days and i dint get refund of money.order id 10330786.

I am victim online shopping portal www.timtara.com. I have ordered Apple iPhone 5 on 14 october . I have not received product yet and I am not getting refund also from www.timtara.com. You can get complaint details in below mail.

I am providing more information for your reference.

Full Name : Prasad Krishna Mandre
Email : [protected]@gmail.com
Complaint Against : www.timtara.com
Type of Problem : Not receiving product and www.timtara.com not refuding money.
Product Name : Apple iPhone 5 16GB White
Disputed Amount : Rs. 41200 ( Payment through Netbanking)

Please let me know what action do I need to take in order to get my money back. I have heard lot of complaint against this site. Unfortunately I got aware about this after I made payment.

I ordered a prestige OTG on Timtara.com at 07th of October and a paid advance for the same, from that day till today i am continously following up for my product and no response received from there side regards the same till yet.

Its a complete fraud website because from the day of order they are showing its awaiting shipment and after more than 70 calls from my side to them they not returned my money or nither gave me any alternative product.

i want a strick action against them, its a cheat with customer and after providing by our goverment a that much libreage to cutomers, how could they cheat us.

please take a hard action against them,
Order #10336146
Order Date:[protected]
Recipient: Amit Varyani

This order is marked as Awaiting Shipment

The AWB number for this order is
Track the status of your order

Order Contains the Following Items:
1 x Prestige Oven, Toaster & Grill - POTG 9 PC (Red)

Dear Sir / Madam,

I have placed an order on www.timtara.com on dated:[protected] with Reference No: 10328544 and Transaction ID: 10144227 for the product “Samsung Galaxy Tab 2p3100” worth Rs. 16890/- INR. I did a full advance payment via my SBI credit card for the same. After that I received the confirmation via email for the same from timtara.com side with promise of delivery of the product within 3 weeks.

After 3 weeks when I inquired about my product, it was said (by your timtara.com customer care officer) it was awaiting the shipment. Since that day, my product was not supplied and also refund was not processed by them till date. I requested to timtara.com for refund my amount but they didn't reply.

After that, I talked with SBI officer for my refund. As per the suggestion by SBI authority, I filled Dispute Transaction form and sent scan copy through attachment on 27-Oct-2012 to SBI Email Address : feedback.[protected]@ge.com, chargeback.[protected]@ge.com and requested for refund amount and for same I got reply from charback.[protected]@ge.com that my complaint is under investigation. They give Request No :[protected] on 30-Oct-2012.

But after few days that SBI customer care said me that he has not received my dispute form. So I sent dispute form again on 02-Nov-2012 and again 06-nov-2012 I got reply from SBI and they requested me to mark a mail to merchant e mail-id and send us a copy at chargeback.[protected]@ge.com. I sent again mail to SBI with merchant email id on 07-Nov-2012 and for same i got reply from SBI that they acknowledge the receipt of my email and and they will revert me through email within 3 working days.

Again after few days when I spoke with SBI Customer care they asked me to send Hard Copy on SBI Address So I sent Hard Copy through Shree Anjani courier on 06-Dec-2012, But then also they said they didn't received my courier and when again I spoke with SBI Customer Care they said me that send again dispute form because they have not received. On 25-Dec-2012 When I spoke again with SBI Customer Care they asked me to send dispute form copy again last time and gave me complain no :[protected] and request no :[protected].

So I am totally I tired and frustate with SBI Card Customer care. They are not giving me my refund amount and giving only excuses.

Regards,
Vikas Sonarghare
Email : mr.[protected]@live.com
Mobile : [protected]

Hello ATOM Support Team,

Kindly look into my case, I have placed an order at Timtara website through your payment getway on 12/Dec/2012 at 01:11:42 am for the amount of Rs 16436.

It seems that Timtara changes there payment gateway on daily basis. Because In the above transaction I selected a wrong model for the product I want, So Timtara Customer Support Team was telling me to place a new order. And When I placed a new ordeer on 12/12/2012 that transaction was done through TimesMoney.

Since then I am regularly followup with Timtara for cancellation of my transaction made through ATOM, but they are not replying to me, their customer support team keep on saying same thing that we will reply you in next 24 hours. And nobody is reply to my email which I am sending regularly.

Timtara team is not having real status, they have delivered me both the models, then I have returned one product but still their status shows waiting for shipment.

This is my humble request, please intervene into this issue, please cancel this order and refund my money as earliest.
Thanks and Regards
Navneet

[protected] Forwarded message[protected]
From: Navneet Gupta <[protected]@gmail.com>
Date: Wed, Dec 19, 2012 at 3:45 PM
Subject: Re: Query on Order #10366826
To: customer.[protected]@timtara.com, [protected]@timtara.com, abose <[protected]@timtara.com>, [protected]@timtara.com, [protected]@timtara.com


Hello Nisha

As requested earlier please cancel my below orders, current status is
showing awaiting shipment
One week has been passed but I am still waiting for cancellation from your end.

> Order #10366826,
> Order #10366824
> Order #10366822

Please consider the following orders as the final orders from my side.
> Order #10368414
> Order #10368412
> Order #10368410

Thanks and Regards
Navneet

On 12/13/12, Navneet Gupta <[protected]@gmail.com> wrote:
> Hello all
>
> As requested earlier, please cancel my below orders, current status is
> showing awaiting shipment
> Order #10366826,
> Order #10366824
> Order #10366822
> as I have book new orders in lieu of the above
> Order #10368414
> Order #10368412
> Order #10368410
>
> Thanks and Regards
> Navneet
>
> On Thu, Dec 13, 2012 at 1:23 PM, Navneet Gupta <[protected]@gmail.com>
> wrote:
>
>> Gentle Reminder.
>>
>> Hello,
>>
>> I request you to cancel my following order
>> Order #10366826,
>> Order #10366824
>> Order #10366822
>>
>> I have also created support tickets to cancel the above orders.
>>
>> I have placed new order in lieu of above.
>> Order #10368448
>> Order #10368446
>> Order #10368444
>>
>> Kindly confirm once processed.
>>
>> Thanks and Regards
>> Navneet
>>
>>
>> On Wed, Dec 12, 2012 at 6:16 PM, Navneet Gupta
>> <[protected]@gmail.com>wrote:
>>
>>> Hello,
>>>
>>> I request you to cancel my following order
>>> Order #10366826,
>>> Order #10366824
>>> Order #10366822
>>>
>>> I have also created support tickets to cancel the above orders.
>>>
>>> I have placed new order in lieu of above.
>>> Order #10368448
>>> Order #10368446
>>> Order #10368444
>>>
>>> Kindly confirm once processed.
>>>
>>> Thanks and Regards
>>> Navneet
>>>
>>>
>>>
>>> On Wed, Dec 12, 2012 at 11:20 AM, Navneet Gupta
>>> <[protected]@gmail.com>wrote:
>>>
>>>> Hello All,
>>>>
>>>> Please let me know if you can cancel all the below orders and then I
>>>> will book the fresh orders again.
>>>>
>>>> Thanks and Regards
>>>> Navneet
>>>>
>>>> On Wed, Dec 12, 2012 at 10:31 AM, Navneet Gupta
>>>> <[protected]@gmail.com>wrote:
>>>>
>>>>> Hello Timtara Customer Support Team
>>>>>
>>>>> I have placed the following order today
>>>>> Order #10366826,
>>>>> Order #10366824
>>>>> Order #10366822
>>>>> But by mistake I purchased *Kent Mineral RO Water Purifier (Wonder)
>>>>> *but
>>>>> my intention to buy the mode* **Kent Mineral RO Water Purifier
>>>>> (Pearl)*
>>>>>
>>>>> There is a difference of Rs 100 in above mention models. I want to
>>>>> change my order, kindly let me know how can I do that.
>>>>>
>>>>> Please let me know If I can make the NEFT transfer of difference
>>>>> amount
>>>>> into your account. I will be delighted if you can process this
>>>>> request.
>>>>>
>>>>> Thanking you in advance for your support. You quick turnaround is
>>>>> appreciable.
>>>>>
>>>>> Best Regards
>>>>> Navneet
>>>>> [protected]
>>>>>

I PLACED AN ORDER ON 24'OCT'2012 AT TIMTARA ONLINE SHOPPING PORTAL BUT STILL TODAY THEY EVEN NOT DISPATCHED MY PRODUCT & REGARDING THIS ORDER PAYMENT WAS MADE ON THE SAME DATE AS ABOVE MENTIONED THROUGH DEBIT CARD AND REGARDING THIS I COMPLAINED A LOT OF TIMES BUT NO ACTION IS TAKEN BY THE COMPANY. SO PLS DO SOMETHING FOR THE SAME.
THANKYOU
MYSELF GAURAV BANSAL
MY CONTACT NO. [protected]

I had placed two orders:
10358970 on november 25, 2012 (rs.8990)
10361802 on december 1, 2012. (Rs. 550)
both of these orders show “awaiting shipment”
my numerous e-mails and telephone calls have not elicited any reponse. Every time there is a standard response that due to some technical issued the product will be delivered soon. An e-mail says to wait for another 21 days.
When I went on line to see about your website I found that it is full of complaints about non-delivery of products, non-cancellation and non-refunds.
I want a firm date of delivery and in view of the delay and the lost interest on the money paid, they should be willing to give me a discount.
In case no firm date is available then I want a full refund with 30 percent interest (normally charged by the credit card company) along with rs.10000 as compensation for agony and my wasted efforts.
Please help

Dear Sir,

I purchased two product from timtara.com they take payment in advance and given my assurance of product delivery with in 3 weeks but 4 weeks passed away but i am still waiting for my product. When i called again and again to there customer care for my product delivery the giving me assurance that they will deliver with in 48 hr and when i an talking about the cancellation of the order but they are not canceling my order.

Details of my Order with order No. & Date are below....................


Order Status: Awaiting Shipment
Order Date:[protected] @ 3:20 PM
Order Recipient: saurabh chaturvedi
Order Total: Rs. 8,529 INR
[protected][protected][protected][protected]
Shipping Details
SAURABH CHATURVEDI
MIG-502, JAMALPUR COLONY, NEAR NAHAURIA HOSPITAL, LUDHIANA
LUDHIANA, PUNJAB 141010
India
[protected][protected][protected][protected]

Order #10357674 Contained the Following Items:
Item Details Price
1 x Micromax Canvas 2 A110 Mobile Phone

Gift Wrapping:
This product cannot be reordered because it's out of stock. Rs. 8,529
Total: Rs. 8,529
Gift Wrapping:
Shipping: Rs. 0
Handling:
Total Amount Payable: Rs. 8,529 INR
[protected][protected][protected][protected]



Order Status: Awaiting Shipment
Order Date:[protected] @ 3:20 PM
Order Recipient: saurabh chaturvedi
Order Total: Rs. 7,759 INR
[protected][protected][protected][protected]
Shipping Details
SAURABH CHATURVEDI
MIG-502, JAMALPUR COLONY, NEAR NAHAURIA HOSPITAL, LUDHIANA
LUDHIANA, PUNJAB 141010
India
[protected][protected][protected][protected]
Order #10357672 Contained the Following Items:
Item Details Price
1 x Micromax Funbook Pro Tablet Wi-Fi, 8 GB
Gift Wrapping: Rs. 7,759
Total: Rs. 7,759
Gift Wrapping:
Shipping: Rs. 0
Handling:
Total Amount Payable: Rs. 7,759 INR



So sir i paid them total amount Rs. 16288.00 on that same date but till today they are not delivered my product & nor cancel my order. Address of the Corporate Head Office of the company is.............

Infosecure Consulting Pvt. Ltd.
B-26 Second Floor, Sector 8
Noida
Uttar Pradesh -201301
India


Waiting for you favorable reply

With Thanks & Regards:
Saurabh Chaturvedi
MIG-502, Jamalpur Colony, Near Nahauria Hospital,
Ludhiana -141010
[protected]

i ordered a micromax mobile on 08/11/2012 and payment was made by credit card.timtara assures to supply the product within 3 weeks. after expiry of time limit i lodged complaint with them regarding non shipment. no response was given and after repeated calls on customer care , i was finally told that product has been sold ( last call on 19/12/2012 ) even after my order the product was available for sale on site. i could not buy another mobile in this duration as the status of the product on site was " awaiting shipment ". finally i asked them to cancel my order and refund my money , but i have not been provided the cancellation no. timtara has only provided customer care no. and no contact mail id has been provided. if someone wants to mail complaint , it only says that your complaint is already registered.
this way , this online shopping site is making false commitments and never bother for customers complaint and no prompt action is being taken to resolve the issue.
i doubt that my money will be refunded within 7 days as declared in their terms .

I have ordered a bag online in Timtara.com on 31st October. I have paid for the same through netbanking. Amount was 1,509.00. Till now I have called them several times and tried to cancel too but not getting any response from them. Below is the details of that product which they sent after purchase of that product.



Dear Ellora,

Thank You for placing your order with www.timtara.com

Your payment has been realized in our account & your order #10346494 is in process of shipment. We will update your AWB No. & Courier Details at the earliest.

For any further clarification you are free to contact our customer care at[protected]:30A.M-6:30 PM, Monday-Saturday) or create a Support Ticket

Enjoy the shopping experience with timtara.

Click below to explore most exciting offers ever...!!!

http://www.timtara.com

Thanks!
timtara.com
Bound to delight
timtara Family

1). Transaction Id : 10144648
Order Date: 22nd Sep 2012 02:47 pm
Payment Mode: Credit Card / Debit Card / Net Banking
Order No. PRODUCT OFFERS UNIT PRICE SHIPPING CHARGES TAX QUANTITY UNIT
DISCOUNT TOTAL PRICE DELIVERY TIME
10329452 Toshiba 32PB21 32" HD LCD TV(32PB21)
Delivery in 15-20 Working Days

First Thing They Have Taken Two & Half Month For Delivering Product & After That Duration I Recieved Some Another Product
They sent me Panasonic l32C5D

Pls Suggest What to Do.
I am Suffuring This From Last 2 months & 20 Days still They are Cheating me & Using My Money .

Now I just do not feel but am assured that I have been cheated with Rs 51,000+ by non-refund and non-delivery of two orders placed on TIMTARA.com, being Order #10344584 & Order #10344634 respectively.

Following is the current status appearing in the TIMTARA website using my Login Id - [protected]@speedpens.com.

ORDER - 1

Order #10344634

Order Date:[protected]
Recipient:...

I ordered a Nikon P510 Camera from timtara.com on thee 24the of October 2010. The order details are:

Order number: 10343402
Order ammount Rs 18,430 (Rupees eighteen theousand four hundred and Thirty only /-)
Product: Nikon Coolpix P510 16MP Digital Camera (Red)

The delivery time stated by thee website was 3 weeks. After waiting thee required amount of time, i call thee company and raised a concern about thee delivery not being done. They said theat thee complaint has been escalated and theat I would be getting a response in 24 working hrs or 3 working days, from theeconcerned department. thee response never came. I also raised an online ticket withe thee website on thee 13the of November 2012. I got a response to theat ticket on 21st of November stating theat thee product will be shipped in 4-5 working days. That also never happened.

After multiple number of calls to thee customer care, and always getting thee same response theat i will get a response in 24 working hrs, i finally canceled thee order on thee 4the of December 2012. I was told to expected refund of money in 7-10 working days. This time duration expired on 17the of December 2012. The status of thee order is still showing Payment refund pending. After calling thee customer Care for 2 day straight, i am getting thee standard response saying theat i will get a response from thee concerned department in 24 working hours. I want thee website to refund my money in full along withe compensation for thee number of call made to theem and thee mental stress incurred due to their lack of professionalism

I had placed an order on the website http://www.timtara.com/ on 31/10/2012 for a mobile handset. Due to delay in delivery, I have tried contacting them many times to cancel the order. I had been trying to cancel the order since 12/11/2012 and have not yet been cancelled yet. Whenever I try an call they they just repeat the same statement stating it will take 48hrs. They have never called me even once after repeatedly complaing on their website and over the phone. Please check weather there is anything that I can do. I had made the payment using my CC and even the bank said they cannot revert the payment.

www.timtara.com, did not ship item, neither refund money, its over 1 month

I ordered "Nokia Asha 308 Mobile Phone" with latest details below,

Order No.: 10354044
Transaction Id : 10155271
Order Status: Awaiting Shipment
Order Date:[protected] @ 7:12 PM
Order Recipient: P R Mane
Order Total: Rs. 4,949 INR
Payment Mode: Credit Card / Debit Card

Till today, 15 December 2012, it is not shipped yet, and still showing same status. I called support phone number more than 10 times, everytime i was told that it will be delivered within 3 weeks as per site policy. It is not shipped as of today. Also I asked to cancel order (over phone and emailed to [protected]@timtara.com on 10th december) and pay full refund after 3 weeks of ordering. I was told that order will be cancelled within 2 days. It is not canceled yet. Phone support people give new dates for cancellation everytime I call. I wasted lot of money in making (STD) call to them.

What i need is listed below,

1) Refund of full amount Rs 4949/- along with interest from date of purchase and till refund date at 13% per month to be calculated on daily basis.

2) and in adition to above also, Sum of Rs 5000/- for mental agony caused by them.

3) This website should be shut down, and all others suffered like me should be compensated.

I have placed order online on TIMTARA.COM Order #10329024 for CASIO Women Watch LTP-1295-7C2DR (A446) Total: Rs. 1,826 on Order Date:[protected] @ 12:22 PM after 4 to 5 days I inquired for the delivery at customer care support no[protected] I was told to wait for 15 to 20 days for the delivery.After waiting for 20 every day i am calling the customer care they are giving the same reply order is marked as Awaiting Shipment and you receive it very soon.
Then on 7th Dec.2012 I asked them to cancel the order & refund the amount but no one replying.

i had purchased laptop from timtara.com on 15/10/12. order no 10339024 of rs 33690. i was assure to deliver product in 15-20 working days. till date 15/12/12 laptop not delivered and since last 20 days i am trying to cancle my order and for refunding my payment. but no one is responding to me. coustmer care only says it will be done in next 48 hours. but this time is never coming. kindly help me out to cancle and refund my money.