Toshiba India Complaints & Reviews

I purchased TOSHIBA refrigerator from M/s Vijay Sales, Janak Puri vide sale invoice no. 73-DJK08-0SIAO40, whose code no. is GRM53UDSX, item name TOSHIBA REF. GRM53UD Silky grey on 6th Aug' 10. During the warranty period it started malfunctioning from May 2011. I registered many complaints with the Service centre managed by M/s Instant Care situated at J-4/ 19 A Rajouri Garden, N. Delhi- 27. Lastly after many assurances the refrigerator could not be set right. Accordingly, M/s Instant Care assured me that they will carry this refrigerator at their service centre and in lieu of that the service centre provided me a Stand By refrigerator. But this fridge was of no use except a box. After 15 days they returned my original refrigerator and assured me to get it replaced the earliest possible in the month of Aug'2011. It is a matter of regret that I could not get a positive response except the assurances.
It is further unfortunate that Regional Manager gives me the reply for my calls that shortly the approval will come for the replacement. I have an SMS record for this conversation with the Regional Manager.
I may be helped out of this agony at the earliest possible.
Siddhant Saggar
C 71 Jiwan Niketan,
N.Delhi- 110087.
Mob.:[protected]
15.9.2011

Lap Top I purchased from Toshiba has faulty battery & corrupt window 7 software. I received case ID no[protected] from them on 3 Sept 2011. Warantee expiring on 22 Sept 2011. I have given this ID to Toshiba Center Green Dust at Netaji Subhash Place Delhi. But still service center is is not replacing the battery despite several calls to them. They are telling they don't know when to replace battery & When battery will be available. This is a very disgusting reply by Green Dust staff. This is a very sorry state of affairs in dealing with Toshiba service for warranted commitment. How will I advise any body to buy Toshiba products when I am facing so much problems in getting my lap top repaired under warranty period. Am I left with contacting the authorities up your ladder?
I have contacted Toshiba service Support on their Toll free no but there is no redress of my complaint so far. It seems that Toshiba works with daring non compliance in Indian environment and committing breach of business commitment & ethics on daily basis.
Could your good office advise the unrelenting and dodging Toshiba India to replace the battery & software immediately?

Thank you

Yours Sicerly

Anil Kumar

22/B7 Sector 4 Rohini Delhi 85

Ph [protected]

Sir,
I have brought a Toshiba Laptop this year on the 15th of April. I was shocked when my laptop started malfunctioning within a few months from buying. My computer went damn slow and half of the soft wares were not working. On sending it to the service station, I was told that the Mother Board and the Hard Drive, both were not working and I got them replaced. On bringing back the laptop for about 1 month later from the service station, I found my machine getting hanged every now and then, especially when the charge went beneath 80%. And now a new problem has cropped up. My computer is not detecting any external device like pen drive and external mouse. I am seriously sick and tired of it all. I had availed a bank loan for buying this laptop and I am totally disgusted to find such bad service and poor quality from a company like Toshiba. I want to get the laptop replaced by a new one as soon as possible. This is the limit of it. Please do try to solve my problem Sir. I am a student and it is not possible for me to buy new laptop all over again.
Koyel Pal Chowdhury
West Bengal
Phone Number [protected]

WE BOUGHT 32'INCH LCD OF TOSHIBA COMPANY ,BUT WE FIND DIFECTIVE PEICE . WE FIND RED AND WHITE LINES ON SCREEN WITH IN WARRENTY PERIOD .

WE ALREADY GIVE COMPLAINT TO COMPANY,(NO.[protected] , BUT AFTER
ONE MONTH , STILL COMPANY NOT SOLVE THE MATTER ,
WE DAILY TALK TO COMPANY BUT THEY NOT GIVE SATISFACTORY REPLAY. PL.HELP US.
THANKING YOU,

RAKESH PATEL
(PHONE NO.[protected]

I purchased Toshiba laptop ang got 3 year extendd warranty. But 1 year after purchase my warranty is still not updated and I am being treated like a tennis ball by both dealer and customer care center. Laptop is not booting and my nearest service center is 70km away. I am surprised by this shameless attitude of Toshiba. I will advise everyone not to expect any customer service from Toshiba.

complaint no 505R10093 dated 05/05/201

There is problem in your product i made complaint in your service centre on 05/05/2011, but there is no solution . Its to hot out there my freezer is not rectrified every day i am drinking hot water throwing all eatable such as milk vegetables fruits and many more. This totally harresment to a customer who belief in your product now i am fed up of your service .
LAST YEAR there was same problem it took them three month to rectrify.

PLEASE do the needful urgentlly
.
FROM:
MOHIT GUPTA
G - 77/ A , First Floor
Kalkaji, New Delhi- 110019
MOB : 0-[protected]

I am Nicy d/o Issac Paulraj, I have bought toshiba satellite L640 laptop(serial no 6A158200W) for 41,000Rs on oct 2nd 2010 at Coimbatore. after a week, as soon as i started using it hard disc got corrupted and changed on 9th nov 2010 within warranty. followed by it, when i started to work, hard disc and motherboard got corrupted and changed on march month of 2011. now april month again problem arises in battery(does not withstand even for an hour, and shows symbol for replacing the battery). within 7-8 months from purchase many parts of laptop was changed.
As within the warranty period i have serviced laptop for free and some amount for software installation. but if this same situation occur even after warranty period, do i want to spend my money to change hard disc or mother board or battery? I have got Laptop for for huge amount Rs41,000 so i request toshiba company to make a note of this complaint and if i get problem with my laptop after warranty period, see that Toshiba company do good to me(change of laptop or free service). from the date of purchase I could not work with my laptop properly and went to service centre for many times. so after warranty period consider this complaint and take necessary action if needed.

i have purchased a lcd tv from toshiba india.
but now in one month lcd is dead.
i have called many times for servicing to company complaint centre in panipat.
but service center ingnores the problem.
sandeep gupta taraori...

I purchased a brand new Toshiba laptop model no c650 for INR 29000 fm ZOOM COMPUTERS Chembur. Within 15 days the laptop stopped working. I got the formatting done again for the same for inr 500. Again within 7 days the laptop stop working. Again I got it formated and got anti virus program loaded. I had to pay additional 1450 for the service. wihin a month my laptop conked off. I had to pay again for formatting.The laptop itself is DEFECTIVE. I WANT FULL REIMBURSEMENT OF MY MONEY FROM TOSHIBA ALONGWITH ALL THE EXPENSES I HAVE BORNE.

GODFREY NATHANIEL
CHEMBUR
[protected]

I have purchased the laptop from Reliance Digital, Chennai on December 28th 2010. Within a month of purchase the hard disc had to be replaced and the same was done by the Toshiba service center on 15th February 2011.
Within a week the laptop again has a problem and the service center has reported a problem with the Hardware.

The laptop is hardly used by me. Within a month of purchase the laptop has come up with major defects. A defective product has been sold to me and I request for action taken against all concerned and replace the defective product sold to me with a good quality laptop

Please help

Thank you,
Rajalakshmi
Email: [protected]@hotmail.com
PH: [protected]

sir
we reached to repair our toshiba laptop
but your personnel or employee MR.AMIT at jodhpur talked very roughly abusely manner with us why .
is this is your service centre meant for we went there only for toshiba name brand but it is very poor behave by your employee

thanks
anand railwani [protected]
email:[protected]@gmail.com

I would like to introduce my self Raja from chennai. I have brought TOSHIBA satelitte L510 Laptop in chennai on 25th Sep 2009.Problem Abstract:- When I switched on laptop, immediately within 2 to 5 seconds its going to power off mode. by the end of 13 month the problem occurs i mean warranty not covered..........!!! I handover ed immediately to service center and customer support center as well......the great .....! After 2 months I got confirmation the problem is in chipset which is in mother board so now I need to replace the entire mother board.(Around 18000 INR).I have to pay and for this no warranty I dont know if it will not happen again after replacement .Toshiba will not provide any offers for exchange as well as for their Great Brand TOSHIBA International Manufacturer Hardware too.
Type # Toshiba Sattelite L510
Serial no # 89184498Q
Model no# PSLF8G-00Q004

My query # If its a problem with the H/w have problem is the manufacture fault(TOSHIBA). how i will responsible for this for the replacement of entire mother board. Then what is the meaning for the international Brand TOSHIBA ? to become h/w failure once the warranty expired...! its one kind good businesses I hope for cheating the customer with the Brand name."TOSHIBA INTERNATIONAL BRAND"

So its my humble request to all its true " Not to buy Toshiba laptop .......Because no one have given the proper reason for the H/W failure and very worst service support as well as with customer support....".I have the reasons that I have to call them back and need to get the status of my laptop problem and now I came to know that we have to get warranty for each individual part of Entire laptop. I would like to inform them pls try to learn what is the meaning for the Customer support center and service support center how to make a follow up based on the problem issues from customer " Thanks a lot now my laptop is in dustbin I thanks once again for the TOSHIBA " The International Make " within 14 months i have wasted just 40,000 INR to full by waste in my dustbin .Is a good experience !!!

Thanks with regards,
S.Raja
Email:- [protected]@gmail.com
Cell :- +91-[protected].

I bought a toshiba e studio 166 from startegig marketing dehradun on 15.02.2011 the shopkeeper said that an engineer of Hcl will come tomorrow and install and set your machine but he does not came. further they are not responding us and not attending our calls so what we do. plz help us
Thanking you Anil kumar jain chakrata PH [protected].[protected]

Customer Name - Mr. S. Chakrabarty Model GRM - 62UDA - Toshiba Refrigerator.S.No. - 327 DOP - 15.06.09‏


Dear Mr. Govindan - Service Head - Toshiba



Pls. be informed that I have a complaint in my TOSHIBA REFERIGERATOR, which was escalated to you by your authorised service centre in Bhopal (Madhya Pradesh); Mr. Ajay Arora.



Some marks have developed in Freezer door just within 3-4 months after purchase of above Refrigerator . Earlier I was under impression that these marks have developed due to handling, but after throughly analysing the problem & after having it discussed in details with the service centre, it is revealed that marks developed by its own just in normal usage & not because of any mishandling.



As these marks are giving very ugly look & after purchasing such as reputed bland, TOSHIBA known for its quality, I am very disturbed because of this.



Kindly advise further action in this regards. An immediate action in this regards will be appreciated.

Santanu Chakrabarty

I HAVE PURCHASED THE ABOVE SATELLITE A 505 NOTEBOOK SERIAL NUMBER 5A596375Q ON JUNE 30, 2010 FROM A BEST BUY STORE IN MANHATTAN, NEW YORK.
WITHIN LAST THAN THREE MONTHS TIME THE LAPTOP ONE MORNING DID NOT START, IT WAS DEAD.
THE LAPTOP IS WITH THE TOSHIBA AUTHORISED DEALER - ASHTECH INFOTECH PVT LTD - G7 LAXMI WOLLEN MILLS ESTATE, SHAKTI MILLS LANE, NEAR MAHALAXMI STATION, MUMBAI 400011, UNDER JOB NO. TB - 223 DATED SEPTEMBER 30, 2010 BUT ITS NOT DELIVERED TILL DATE.
PREVIOUSLY IN THE YEAR 2007 I HAD PURCHASED A TOSHIBA SATELLITE A 305 - S6857 , MODEL NO. PSAGOU - 2701V, SERIAL NO. 68128795Q WHICH ALSO HAS STOPPED WORKING.
TOSHIBA IS A REPUTED NAME BUT IT HAS GREATLY DISAPPOINTED ME. PLEASE ARRANGE FOR A REPLACEMENT WITH A FRESH PIECE FOR THE PURCHASE DONE IN THE YEAR 2010. THIS BEING UNDER WARRANTY HAD STOPPED WORKING WITHIN 3 MONTHS OF PURCHASE, AND ITS LYING FOR REPAIRS WITH THE AUTHORISED DEALER FOR ANOTHER THREE MONTHS.
MY EMAIL IS [protected]@gmail.com AWAITING TO HEAR FROM YOU.

sir,
i've purchased a l675 series laptop at USA. in the month of august !0 and it has an international warranty for a year. the computer dvd drive is having a problem and the pics r not coming properly!!!!! i've been trying to contact every no available in delhi buti t'd of no use!! particularly i've tried toll free no's ([protected]/[protected]) and after intial wlcom msg no one atTend s the line. THE LAPTOPS's serial no(7a448563k and the pg no is psk3au-ooq014)and the registrtion no is 20warr4reg. will u plz tell sumone to contact me on my mobile no!([protected]). i'm sorry to tell u if i do not get any response even after this email i shall be forced to go to consumer court!!! thanx!!!

I bought a laptop Toshiba Satellite L640 X4310 (Serial number 6A162319W) on 25th Sep 2010. Barely after using 15 days the hard disk crashed. I logged a complaint with RT Outsourcing Services Limited, the official service center for Toshiba with complaint number[protected] on 14th Oct 2010 citing the problems. Now its been more than 2 weeks and yet they haven't delivered my laptop. Also my hard disk was containing a recovery partition of the OS(Operating system) so that the OS can be recovered at any point of time. Now that my hard disk got crashed they are stating that the new hard disk will not contain the recovery partition and I will have to arrange for the OS of my own. It was clearly mentioned that the product comes bundled with the OS and as the fault is with inferior quality of hardware being sold they should provide the recovery partition in the new hard disk as well. I would like to get my money back for this product or be compensated with original windows 64 bit OS and driver CD.

I BOUGHT A TOSHIBA LAPTOP T135D-1324 6 MONTHS AGO.I JUST GOT A NOTIFICATION SAYING ALL T135 LAPTOPS NEEDED A CRITICAL BIOS UPDATE TO ELIMINATE A POTENTIAL BURNING HAZARD. I CALLED TO CUSTOMER SERVICE FROM TOSHIBA AND THEY SAID "YOU MOST UPDATE THE BIOS" THEY FOLLOWED ME BY PHONE STEP BY STEP, I HAVE A CODE #[protected] FOR THE CALL. AFTER UPDATE THE BIOS MY COMPUTER STOP TO WORK AT ALL, AND THEY SAID THAT I HAVE TO SEND MY COMPUTER TO REPAIR CENTER .I BOUGHT MY COMPUTER AT BESTBUY STORE IN FORT LAUDERDALE, I'M NOW AT ARGENTINA, I SENT TO REPAIR CENTER TOSHIBA AT ARGENTINA STORE THAT TOSHIBA TOLD ME TO DO SO.! MY COMPUTER WAS WORKING FINE BEFORE THE UPDATE!! NOW I'M WAITING FOR MORE THAN 45 DAYS AND NOT ANSWER FROM TOSHIBA OR THE STORE..!! SAMEONE CAN HELP ME WITH THAT PLEASE!! I'M TIRED TO CALL TOSHIBA AND NO ANSWER... I WILL APPRECIATE ANY HELP.

EDGARD CAFE
[protected]@yahoo.com
[protected]Argentina)

I would like to lodge a complain against the service Department of Toshiba air conditioners here in Kolkata. I had got the split airconditioner of your company fitted in my kids’ room about 9- 12 months back.However ,due to incorrect installation by the people of your company , water has been leaking internally in my two adjacent walls ever since that time causing damp on two of the entire walls of that room. This has decayed the furniture fitted to those walls as well, resulting in heavy losses on my part.I have had to dismantle the furniture of that room . Your company’s service manager in Kolkata Mr. Jayanto has been informed several times about the severe problem.Inspite of this ,no proper guidance has been provided till date .In fact the calls taken by him have been in an extremely rude and uninterested way. This was not the kind of Service we had expected at the time of purchasing the product of your company.I would request you to personally take action to solve my problem and make sure that the service is prompt in future in order to prevent further denting of the company’s service reputation.
Thanking You,
Yours Sincerely
Swaty Choudhary
400 Block G, New Alipore.
Kolkata 700053
[protected]

Dear Toshiba and other members of the Forum,

I am disgusted with attitude of Toshiba TV service staff in Delhi and have already given bad feedback to
several LCD TV customers not to buy Toshiba goods in India.

I bought a 31 inch LCD TV in MUmbai Hypercity Malad on 31st Dec 2009 and than shifted to Delhi.
It seems that some damage was caused to LCD TV. After herculean efforts, I could locate contact number of Toshiba TV service in Delhi Mobile No [protected] and person Jaswinder Singh. After pleading for several days, one person landed at my place called Pawan Kumar ( Mobile no [protected] ), 2/3 weeks back. I was interested in getting it repaired. That absolutely careless person did not sent quote on my email or address. I called up several times, sent address but till now these disgusting people have neither bothered to responde nor sent quote.

These disgusting Toshiba service staff feel that they did us a favour by selling us Toshiba TV and responding on service call.

I work at senior levels in a company and I have already been telling people to keep away from Toshiba. I think Toshiba culture is disgusting and its not a company whose products should be bought.

I still await a quote from Toshiba. I repent the fact that I bought a Toshiba product.

Raj Joshi
[protected]@hotmail.com
+[protected]