Toshiba India Complaints & Reviews

I am varun goyal From delhi, India using toshiba laptop A300-D5310.
I had bought notebook on 01-june-2008 and i am facing a very big problem continously. I went to toshiba service center in noida (Toshiba Service Center), the id no. for the compaint is "54447" on 01-08-08.I visited service center again on[protected] with same problem .They had solved my problem but the problem occur again after every two months . The problem in notebook is that it turned off automatically after half an hour and full machine heats up. And the problem is increases with time.Now the DVD Writer is also not working.I can use my notebook only for 15 minutes after that it will turned off, because of this problem i already lost my pen drive and ipod, they got corrupted because of power off.The problem is occur again and i supposed to visited hcl toshiba noida on 24/11/2008 and my jobsheet no. is "48311516Q". They again serviced it and i met Mr. sandeeep there and he doesnot know how to treat with customers.I had words on phone with Mr. Alok, Mr. Anurag too, even they misbehaved with with me. finally i met Mr. yogesh at CP office . He promised me to take a action if problem occurs again. Now the prblem has occur third time so tell me wat to do now???
I hav already suffered so much agony it will be vry kind o[censored] i[censored] look in to the matter personally and get my laptop replaced showing the trust and standards of toshiba for which it is known worldover.
I already registered my compaint but there is no action taken so i m registering again.My previous

Dear Sir,

Ref. Jobsheet no. [protected] dated 16-02-09 for HCL Service Centre.
060309/27 HCL Noida Customer Care.

Despite my regular follow up to the service centre & Mr. Dinesh, I still didn't got any proper response.

I had submitted my Toshiba Laptop to the HCL Service centre on 16-02-09, which was bought from M/s Webnet Consultants & the laptop was with 3year warranty, but now HCL Service centre's Mr. Dinesh says that its under AMC & it will take at least 7 days (not confirmed, could be more) to get the material from Toshiba so, we will be able to service your laptop. but now, its 27days & still they have the same answer, "It will take another 4-5 days".

Due to their Poor Service, I have suffered a lot, have got huge losses in business, also it has ruined my GoodWill. I want compensation for the mental harassment given by the company & there Support Staff.

I also feel that the company is not able to provide warranty on time to the clients, if its happening with me, than it would be happening to a lot of more buyer's, so to prevent such situation, I request to the ADCTA to inform all the Dealers that the company is not able to give the warranty, so before buying TOSHIBA or HCL material, keep in mind they also can suffer with the same.

I am requesting to Warranty Issues & ADCTA (All Delhi Computer Trader's Association) to look into the matter & take action against the Company, as my work is suffering a lot & I can't do anything without the laptop.

Awaiting a Solution for the problems i have faced from HCL & Toshiba.

i purchased a toshiba laptop on[protected]. The charger of laptop was not working as on[protected]. I went to bareilly digital informatics on[protected], service centre of tohiba. They says the charger will go to noida, when company replaced the charger then we will give you the replacement. I contact many times to digital informatics bareilly but no satisfatory answer given by service centre. After one month again i went to bareilly service centre, then they says this charger not in warrenty. and demand some money for replacement i shokked why they are saying, it is in warrenty why i paid money. I argu the service centre then they use very rough language. oh its very discusting. I think why i purchase a toshiba laptop.

I am running a computer shoppe around four cities in tamil nadu. my friend bought a toshiba laptop from uk. now he is in india. its under warrant and battery(backup) is very poor not more than 1 hours as they said atleast 3 hrs it will hold. i went to service station in chennai where HCL is doing their customer service i can say one of the world worst laptop service provider is HCL. They even not caring about their won hcl laptops and also for TOSHIBA they simply passing the warranty time. I got battery replacement two times but still the problem remains. they simply telling demand raised for the battery and i have to wait another two months. already i waited two times and battery also replaced. but waste of services. .WORST SERVICES IS GIVEN BY HCL FOR TOSHIBA LAPTOPSAND TOSHIBA MUST START THEIR WON SERVICE CENTRES IN INDIA. OR THEY WILL LOSE THIER NAME AMONG THE INDIAN CUSTOMERS.
ALL I CAN SAY IS I REALLY HURT BY HCL SERVICES FOR TOSHIBA STILL THEY GIVING ME A FAULTY BATTERY ONLY. AND THEY DO THE SAME TILL MY WARRANTY PERIOD EXPIRES..I REQUEST ALL FRIENDS NEVER GO FOR TOSHIBA AND HCL LAPTOPS ANY PRODUCTS FROM HCL..

I am highly DISSATISFIED with Toshiba's AFTER SALES SERVICE.
I was quite happy when I bought my toshiba laptop and even recommended toshiba to my friends. But, after the extremely poor customer service, I have lost all my interest in the company and am sure not to buy any more of its products if I have an option.
1. Previously, there used to be an option - Talk-2-Toshiba, where I used to put in my phone number and a Toshiba...

my laptop mother board was replaced and at that time modem was not fitted as the service engineer could not remove it from the defective mother board and told me remove it in office and fitback. that complaint is still pending since 4 months. now i have sound problem and proper sound is not coming making laptop non usable for palying movie, internet calls etc. pl arrange to atttned the call urgently. pl also look into the reasons for not attending the pending call and reasons of no foloow up by ur senior managers of pending complaints. the pending work is propperly endorsed by me on job cards. laptop sr no. is z7406879q, model-PSAF3L-0SR012 and under warranty.
an early response to both my repair call and feedback for no follow of my earlier pending work.

mukul gupta
5036, 5th floor, 11 high, ONGC, sion-bandra link road, dharavi, mumbai
[protected]/[protected]ff)

We had bought a Toshiba Laptop ( Tecra A-6) with 3 years International warranty.
Given for replacement of Mother board to HCL (Toshiba's authorized service centre) in Marol, Mumbai, since past 3 MONTHS. We have also spoken to Toshiba Head Office Delhi who is aware about the same.
There is no single person to inform us the status of the repairs so far. We have sent repeated reminders by email, but all in vain. They are least bothered to revert. PLEASE DO NOT FALL PREY TO THIS COMPANY. THEY CANNOT TAKE RESPONSIBILITY OF AFTER SALES SERVICE IN INDIA.

I brought a Tosiba laptop in April'08 with an one year international warrenty .
Before 2 months (24th of Oct'08) all of the sudden it got a "Not Switching ON" problem, I visited the service centre here at HCL Infosystems Ahmedabad (Authorized Service Providers of Tosiba notebook). They said that PCB need to be replaced and will have to arrange it from abroad and it will take around 5 weeks.
But till date inspite of repetative reminders and followup I have not got any positive feedback from the Service provider.

By this poor services on part of company and service provider not only i lost the benefit of the opportunity cost incurred on the notebook but i also lost the benefit of after sale service by 2 months.
I strongly recomend to company for not to extend their service across the world if they can't serve it to their user.

After one year 7 days the computer has stopeed working, the display is not coming, the i went to service center located in Noida..they told me that warranty has expired ..so u have to pay service charge...i paid one thousand six hundred eighty rupees..they recognised the problem as mother board has gone, , , , u have to replace it..it costa about 20, 000 rs.i spended 40, 000 for purchasing the how can i spend 20, 000 that to they are not considering the extension of warranty for that...this is not the proper customer service...how can we believe after exactly this happens means..some thing may happens in future also..so i requested the toshiba companyto provide good service

I had purchased a Protege Toshiba Laptop from the aurthorized Toshiba dealer at Nehru Place, New Delhi. Within two months of the purchase the adapter of the laptop failed. On notifying the dealer, one Mr Amit of the Toshiba showroom at Nehru place in New Delhi, of this issue he promptly laid off his hands of it and diverted me to take up the issue with the service center. He even advised me to raise a consumer court case against Toshiba on me telling him of the poor after sales service at Toshiba. On approaching the service center they said that they would forward the complaint to some office of Toshiba. Ever since i have been waiting for some response from them and have been following up relentlessly without any success. Toshiba has no care of the customer after selling the product and once there is some problem with the laptop and in case some emergency files are stuck in the hard drive of the laptop expect no help from Toshiba and till the time of their mercy we have to just keep following up and visiting their offices begging them for some assistance.

I purchased Toshiba-Portege M600 note book (Serial no. 97049000W) under 3 year global extended warranty from HCL Infosystems Ltd., Hyderabad on 3rd June 2008.

On 3rd Sep 08, while doing my usual work on notebook, suddenly inner layer of LCD screen broken. There was no damage to outer layer of LCD screen.

I registered complaint no. 1#[protected] on 4th Sep 08 with Toshiba customer care. As suggested to me, I sent my notebook to service centre of HCL at Jaipur (I reside in Jodhpur). The service centre effortlessly blamed 'mishandling' as cause of damage and demanded Rs. 26000/- towards cost of replacing LCD screen.

I taken up the matter with Toshiba and HCL via e-mail/fax and asked for investigation to find out the cause of damage. Practically, there was no mishandling to note book and there is no sign of physical damage to LCD screen as well as to body of note book. I wanted from TOSHIBA to find out the cause by technical investigation and assured to pay gracefully if any mishandling proved.

But HCL concluded the matter with saying " We cannot replace FOC as TIPL will not approve" and Toshiba concluded saying mishandling of notebook as cause of damage without any technical investigation of note book.

As per their communications, I understand that LCD replacement is subject to approval of Toshiba, not subject to the cause of damage. TOSHIBA is not willing for technical investigation and effortlessly blame mishandling as cause of damage.

What I request is for technical investigation of notebook as there are so many other reasons responsible to break LCD screen while you work. If mishandling is proved, I will bear the cost gracefully.

The attitude of Toshiba Corporation towards resolving defect is worst experienced.

I had purchased a Toshiba Laptop about a month ago and I paid close to Rs. 40, 000 for it. The battery barely lasted 1.5 hours and before gaving up. Constant and persistent calls to the company representatives yieled me a alledgedly 'new' battery. This was 2 days ago. Today the battery is dead and the machine refuses to boot. The Toshiba Regional Manager in Mumbai simply says he cant help me. I leave for the UK in 5 days for further studies. I am stuck with a third rate machine from an uncaring company.
DONT BUY TOSHIBA

Hi
I have received the following below attached email from toshiba wheel e-2008, wold like to know how far its true.



TOSHIBA WHEEL E-GAME 2008

REF: THS/CN/6854/CP
Draw Month: JULY 2008
Amount Won: 500, 000.00 GBP & A Brand New Toshiba Satellite
A135-S4666 Laptop

Contact Agent below for more details
NAME: PERRY SMITH
Email: [protected]@msn.com

Submit the following Informations:
*Full Name *Address *Country *Age *Occupation *Phone/Fax

You are to make an Option from one of the two(2) CLAMS
MODALITIES/CLAIMS OPTION below

1.TELEGRAPHICE WIRE TRANSFER(BANK TO BANK)
2.COURIER DELIVERY

Regards
Jossy Tim

I bought a new Toshiba Portage M800 laptop. I had to log a complaint that the keyboard and touchpad of the laptop are heating.
I have tried all other brands and non other than Toshiba generates this amount of heat. It has already been three week since we bought the laptop and I am keeping it idle waiting for the response. Bought the laptop from Tiny Laptops Chennai.

This is regarding TOSHIBA refrigerator bought by us in the month of November 2007. Purchase details are given below:

Date of purchase: November 12th 2007
Dealer Name: Kay Dee Electronics (Noida - #[protected] / 47)
Invoice number: 3409
Invoice raised in name of: Mr. Deepak Sahni.
Model No: Toshiba MG-53UD
Last complaint number: 2642008
Technical Person who attended the call: Imtiaz

We faced the problem of no cooling due to accumulation of ice in the motor of the refrigerator since very first week of Purchase. Several calls were lodged for same but no help was extended from Toshiba customer service for acceptable solution on same. Technical persons attended to calls but didn’t help with accurate solution.

We even took a step further and escalated the matter to Mumbai office
to Mr.Paramjeet ([protected]), who handed over the case to Mr.Govindan ([protected]). Every detail was told to Mr. Govindan by my husband Mr.Ashish Sahni at length but no help was extended by him.
Rather with repeated reminders by us he got back with fictitious explanation of default due to fluctuation problem which was absolutely deplorable as we have 100% power back with proper stabilizers in place. In earlier conversation he had agreed to design problem in the refrigerator and later he denied the same upfront. Mr. Govindan was very uncouth with my husband during the conversation and same has been recorded by us.

Same matter was escalated to Mr. Pranab Mohanty (Country Sales Head-India) but no help was extended from his end as well. They all again came up with false reports as stated earlier.

This kind of service and disrespectful behaviour is not accepted from
a valued brand like Toshiba.

Hope to get help from your end at earliest.

pLEASE REFER MY EARLIER LETTER TO RAILWAY MINISTRY BUT NO REPLY. I DO NOT KNOW HOW RAILWAY IS IMPROVING AS MINISTER CLAIMED.

To, 16TH JULY 2007
Honorable Rail Way Minister
Shri Lalu Prasad Yadav
25, TUGHLAK ROAD
NEW DELHI 110 011
FAX:[protected], [protected]

Sub: - HARASSMENT IN GETTING A PLATFORM TICKET IS A BIG HASSLE AT NIZZAMUDDIN RAIL WAY STAION,

Dear Minister Sahib,

It is good for the nation that our Rail way Ministry is continuously earning profit since last two years. But on the other hand basic amenities and officers behaviors have been detoriating like any thing. Rail way officers (not all) but substantial people do not have courtesy how to behave to the passengers.

The incidence occurred with me on Saturday, 14th July 2007, Time between 6.45 AM to 7.00 AM I have to drop my relative at Taj Express, so I went to ticket’s window to buy platform ticket after waiting, my turn came. Window officer suggested me to buy a platform ticket from down stairs (the place where we did get tickets earlier). The board was displayed “PLAT FORM TICKET YAHA MILATE HAI “ but another board was displayed “WINDOW CLOSED”. I asked to Mr. K. S. MEENA who sat at the middle window (That time there were no passenger at the window). I asked him why this window is closed he said “MUJHE NAHI PATA PLAT FORM TICKET UPSTAIRS SE MILENGA I said I already tried but they say that I will get from down stairs only.) he rudely behaved and said MUJHE KYA PATA ABE UDHAR CHALA JAA YAHA KYO KHADA HAI YAHA PER PLATE FORM TICKET NAHI MILTA’ and I heard he repeatedly abusing me till I went away from the place. I was stunned to see such kind of behavior.

Now you can under stand after going up and down wards twice thru the stairs, and such an answer received from rail way’s proud officer Mr. K. S. MEENA.

It took me about 15 minutes but all efforts gone in to vain. Than I look forward to Dy Superintendent station’s, cabin which is just left hand side of entry gate but no body was there, I was in a dilemma situation whether to go in side? Or no to go inside the plat form?

I tried to request to police officer and explained my problem and lack of time, he suggested me to go and drop my relative and came thru this gate only so he can recognize me and I did the same.

I would request to honorable minister kindly do need full and take necessary action against this officer and intimate me by return fax.

Thanks to the police officer who had really helped me.



Look forward to receive your reply.
With best Regards,

MK JAIN
[protected]
CC:
i) Shri R.K. Mahajan- Secretary Rail Way Ministry Rail Bhawan. Fax no.[protected]
iii) Times of India, New Delhi-110 001

I bought a new toshiba laptop. its under warranty. some pixel ofthe screen(damaged), keyboard(keys not working), and battery(backup) cd drive are not
properly.i went to service station, i was shocked that instead of fixing the problem i was told that only battery will be replaced and screen will not be replaced as it 's not fully damaged, and key board they say only few keys are not functioning so they will not replace it instead...

i hv lap top Model Name: A135-S4527/120GB (05400P) .it has max ofbattery backup of 1 hr 20 mins.....