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[Resolved]  Toyota Innova — SERVICE COMPLAIN

DEAR SIR
I AM MR. KAILASH KUMAWAT IN JAIPUR.WE HAVE PURCHASED A NEW INNOWA CAR IN 26 OCTOBER 2008, CAR NOMBER IS RJ-14 TA 5659, SIR I AM NOT SATISHFIED FOR YOUR CAR SERVICE, BECAUSE YOUR SERVICE CENTRE OM TOYOTA VKIA JAIPUR NOT CLEAR SERVICE, THEY ARE VERY CLEVER MAN, YOUR SERVICE HEAD MR. GEHLOT & SERVICE MAN IS VERY BAD MAN &, THEY ARE NOT SATISHFIED TO CUSTOMER, THEY ARE VERY BAD TALKING TO ME,
PLS REPLY ME



THANK YOU
MR. KAILASH KUMAWAT
MOB.[protected]
[protected]
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  11 CommentsShareTweet

Comments

Hello sir:

This is Nalin Patel from Ahmadabad, Gujarat. I had given my Toyota Innova for service on 15th July, 2009. My cars runs well it is an awesome car, but I have a major problem for the Ahmadabad branch. The last service they charged me way more than they should I complained at the branch they told me the next time we will charge you little. Today i called at service center to check whether my car is ready or not, lady said the car is ready and your bill is 750 rs for the service charge, but when I received the car the employee had a bill of rs 2800. Then I called at the service center and said you charged me more and told them to take the car because I cannot pay more, they told me just sign the bill and send it back. It was nice of them, but now I am scared that from now onwards they might not service my car or they will charge me more. I highly recommend to please help me out. I am looking forward to hear from you.

Sincerily,
Nalin Patel
[protected]
JUST WRITE TO TOYOTA'S HEAD OFFICE IN BANGALORE. THEY WILL SURELY HELP U OUT.
sir,
I had purchesed the innova from your dealer lanson toyata chennai, At end of 60000km service they asked me to replace all the tyre, they asked me to purchase bridgestone from their store.I had replaced all the tyre as they suggesed. At 75200km their is crack in my rear tyre it leads to release of all air. when i went show this compliant to your dealer, without checking any think they as me to replace the tyre.pls clarify this fllowing

1, bridgestone is recommended by toyato genuine parts.
pls reply to me
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28/10/2009

Fraud is not appropriate word but you may please convey to us what exactly shall we call the subject after you go through following.

MILLENNIUM TOYOTA/ARPANNA MOTORS PVT LTD., Thane (W), 400 604 driver on 22/10/2009 picked up for servicing innova regn. MH43A7947 and after servicing while returning after causing accident, quitely parked the Car in stilts of our Society and picked up Cash Rs.4072/- and handed over the keys of Car

Next day morning, we found door/front/driver side jam as also tell tale scratches from front of mud guard till right side of the door/front/driver

Technician of Millennium, has confirmed today after inspection of Car various damages resulting from impact of the accident and the Car was to be picked up and taken to worksho for attending to it but looks after the Technician reached Office and conveyed the gravity of the Damage, millenium has deveoped cold feet as even upto 10.00 p.m., neither has any driver come to pick up the Car nor have been we informed the reason for that and you are requested to look into the matter urgently.
Dear sir,

I beg to say inform you as my experience with your toyota Galaxy toyota comapny Delhi, my car toyota innova rajistration number DL-1ZZ / 0304, in my car some denting work, I gave them car on 7th december 2009 at 10.00 am, they promise me done work and deliever car on 10th December, I am so upset because my car is commercail, they did'nt dilievered on time, I don't know when they will give me, Kindly request please hand over my car soon to soon, my case looking by mr. Harbir singh his no. [protected],

Regards
Khem Singh
[protected]
I have bought Toyota Innova last year and I have one complain that at the time of a puncture in any wheel it becomes very very difficult to take out the spare wheel as the system given by you is very complicated. So I want some solution of this for this immediately.

Samir Mehta
DEAR SIR,

I HAD BEEN GIVEN THE APPOINTMENT FOR 12 ON 25TH NOVEMBER 2011 FOR SERVICE. BUT WHEN I REACHED THERE I FOUND A LONG QUE AND THEN I HAD BEEN ASKED TO WAIT IN THAT QUE. I TOLD MY APPOINTMENT IS AT 12 BUT THEY SAY YOU HAVE TO FOLLOW THE QUE . I DO IT EVERY TIME BUT THIS TIME I SPECIFICALLY ASKED BECAUSE THE QUE WAS LONG, THAT WHEN YOU HAVE GIVEN THE APPOINTMENT THEN IT IS YOUR CONCERN HOW TO ATTEND TO ME AND NOT MAKING ME WAIT. BUT THEY SAID THIS IS THE SYSTEM AND TO BE FOLLOWED. BUT I DON'T UNDERSTAND WHY THEN THEY HAVE TO OVERBOOK THEMSELVES AND IN THE RESULT THEY DON'T VALUE CUSTOMERS TIME. EVEN AFTER GETTING INSIDE THE COMPOUND IT TAKES AROUND 30 MINUTES FOR A ENGINEER TO ATTEND. THIS IS VERY BAD AND DISGUSTING.NOT EXPECTED THIS FROM A WORLD CLASS COMPANY TO MANAGE THIS WAY. AND AS I WAS SHORT OF TIME I HAD TO COME BACK. NOW IT IS BETTER TO DO SERVICE FROM A AUTHORIZED CENTRE BUT THEN GETTING IT DONE FROM A AUTHORIZED CENTER IS ALSO TOO MUCH TIME CONSUMING.

I HOPE THE COMPANY WILL LOOK INTO THIS AND GET SOME IMPROVEMENT.

MY DETAILS :


NAME : SANTOSH SHETTY

VEHICLE : INNOVA

REG NO: MH 43X 295

SERVICE CENTER : MADHUBAN TOYOTA, L.B.S ROAD, KURLA WEST, MUMBAI.
DEAR SIR,

I AM USING INOVA TN22 BC 9599 FOR FAST 4 YEARS, MY VEHILE SERVICED REGULARLY IN PALLIKARANAI SHOW ROOM, I AM NOT SATISFIED WITH LAST 2 SERVICES, I GIVE THE COMPLIANT BUT YOUR PEOPLE NOT ATTEND THE MY PROBLEM, THERE MAKING EXTRA PROBLEM ONLY.

AFTER FINISHED THE SERVICE YOUR SERVICE PEOPLE MADE BACK UP CALLS, WE ARE GIVEN THE COMPLAINT 4 TIMES THERE IS NO RESULT NO TAKING ANY ACTION FOR THE PROBLEM,

IN MY ADVICE IF YOU ARE MAKE THE BACK UP CALL YOU ARE WASTING TIME AND MONEY,

YOU SAVE THE MONEY AND TO REDUCE THE SERVICE BILLS FOR ALL CAR OWNERS

THANKSING YOU

THUNGU ABDUL RAHUMAN

NO. 194 NAGAPPA NAGAR

CHROMEPET, CHENNAI- 44

MOBILE NO.[protected]
DEAR SIR,

I AM USING INNOVA LAST 4 YEARS, MY VECHILE SERVICED REGULARLY IN MILLENNIUM TOYOTA SHOW ROOM, I AM NOT SATISFIED WITH LAST 2 SERVICES, I GIVE THE COMPLIANT BUT YOUR PEOPLE ARE NOT WILLING TO ATTEND MY PROBLEM, THERE MAKING EXTRA PROBLEM ONLY.

I HAD PAID FOR MY SERVICES OF MIRROR BRACKET WIPER SIDE LIGHT COVER AFTER PAYING STILL IAM FACING THE SAME PROBLEM I DONT KNW FOR WHAT YOU GUYS ARE CHARGED ME AFTER GIVEN COMPLAIN ON CUSTOMER CARE THERE IS NO 1 TO REPLY BACK. TOP OF THAT THE COMPANY HIERED SUCH EMPLOYEE THOSE WHO DONT KNW HOW TO TALK BEING NAGAR SEVAK IAM FACING SUCH PROBLEM DONT KNOW ABOUT OTHERE IAM DAM SURE THEY ARE ALSO FACING THE SAME

ITS A SHAME ON THE COMPANY IAM GOING TO GIVE WRITTEN COMPLAIN TO CONSUMER COURT FOR SUCH FROD


THANKSING YOU

PRASHANT KELUSKAR
CORPORATER MIRA BHAYANDER
[protected]
dear sir,
i m Mr Nitin mundra from Indore. we had been to ur showroom om toyota, vki, jaipur today morning 9o'clock.
I was there with my 4 family members for almost 2 hrs.but none of the employee was there to offer a glass of water.
moreover we entred the showroom at 9 and our complaint was taken at 9:45 when there was no other vehicles than ours.
they were also not sure of spare parts availabiloty in theier stock .
this all leads to very poor performance from the whole crew..
vey very bad . vehicle no mp09 bc2051.
Dear Sir,

I AM USING INNOVA. MY VECHILE NO. DL4CNE8775 . IT's GET A ACCIDENT, IN ACCIDENT, SOME DENT COME IN BODY AND BREAK BOTH SITE GLASS . SO WE SEND OUR CAR FOR REPAIRING TOYOTA GALAXY SHOW ROOM MOTI NAGAR NEW DELHI, THEY CONFORM THAT YOU WILL GET BACK YOUR CAR IN GOOD CONDITION IN NEXT 3 TO 4 DAY'S . AFTER 4 DAY'S I CALLED HER, THEY GIVE AGAIN NEW DATE, COME TOMORROW, BUT DIDN'T GET ANY CALL THAT YOUR CAR HAS BEEN OK COME FOR GET BACK YOU CAR ON FINE CONDITION, WHEN WE CALL, THEY GIVE ANEW DATE THIS TYPE 20 DAY'S HAS BEEN PASSED. BUT WE DID'NT GET MY CAR. SO PLZ HELP ME. I AM NOT SATISFIED WITH YOUR SERVICE . ALREADY WE HAVE COMPLAINED TO MANAGER I GIVE THE COMPLIANT BUT YOUR STAFF ARE NOT RESPOND . THIS SERVICE IS GIVE BAD EFFECT ON TOYOTA GALAXY GOOD WILL .I'M WAITING FOR YOUR RESPONSE.

YOUR FAITHFULLY
MR. SURESH SINGH
MB- [protected]

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