[Resolved]  Tradus — I have given the money but my order was not deliver till the date****

Address:

South Delhi, Delhi

I have order for the product online and my money was deducted from my credit card.many time I have send e-mail to tradus.com as there is no customer service number to raise the complain. I am keep sending me the e-mail we are checking with courier company **Which is another Ford company **Aramex**. but I have not received my order till date. (If I check it online status Aramex website it shows it is deliver to SHOBHA which I do not know who is shobha)

I have called to Aramex courier company and he raised the complaint for my order and still I am wating since long time.


Please see the communication history with Tradus and Aramex-

FROM Tradus Response[protected]


Hi Premesh Tiwari ,

Thank you for shopping intradus.com.

This email confirms that Tradus has successfully received your payment of Rs. 29.00 for your order from the following Sellers.
Summary of your Order ID : 7804715 Sub Order ID Product Name Seller Name Qty Price Shipping Charges Subtotal
7804715_01 Lakme Kajal 2 gms StoreJi 1 60 20 80
Sub Total (in Rupees) 80
GV (in Rupees) 51
Net Order value (Amount Paid) (in Rupees) 29.00
Payment Type Credit Card

Suborder Level Status Update

Seller StorejiCom shall ship out your Suborder id 7804715_01 latest by 02/03/2013. You will receive an email within the next 3 working days on updates for this item.

Item shall be Delivered latest by: 07/03/2013. (Delivery time depends on your pin code. It typically takes 2 - 5 working days to deliver from ship out date. In some remote areas it takes 7 or more working days)


Further, you can track order status on My Order History section on tradus.com. For all queries related to your order or product, you can directly get in touch with seller by clicking on "contact seller" link on this page.

For help, please refer to Tradus Help.

Best Regards,
Team Tradus



Another Response----


Hi Premesh Tiwari ,

Tradus Seller StorejiCom has shipped out your Sub-Order 7804715_01.



Following are the shipping details for Order ID: 7804715
Sub-Order ID Product Name Seller Name Courier Name Tracking Number
7804715_01 Lakme Kajal 2 gms StorejiCom
StoreJi Aramex [protected]


Shipping Address
From Shipping Address
To
Agility Logistics Pvt. Ltd., Khasra no. 191-193, Village Asola, Near Asola MCD Dispensary Fatehpur Beri New Delhi - 110074 Premesh Tiwari
315-C, 2nd Floor, Sarita Vihar
Delhi , 110076
Delhi , India
Mobile: [protected]


Depending upon your location the product would be delivered latest by 03/03/2013. It may be delivered earlier depending on your location. You can track your order at My Order History section on tradus.com.

If you do not receive your item by 03/03/2013, please be sure to mark your Order "Not Received" in My Order History. This option will be available to you till 06/03/2013.

Note: Make sure that the package received by you is NOT TAMPERED. Please return it if in case the package is in tampered condition.

We value your relationship and look forward to delighting you with our services.

For any queries, please refer to Tradus Help.

Best Regards,
Team Tradus
My E-mails-----


*****@g****
Buyer-Seller Communication: Query against Sub-Order ID-7804715_01
(10 days ago) Hi,

I have not received my order as i was booked on 25th of feb 2013 and tradus web site is showing it has shipped anywhere.

Pls can you confirm when sall I receive my order

Order Id 7804715

Premesh Tiwari
[protected]
[protected]@gmail.com

Another Response from Tradus.com***********************************


h*****@s****
Re: Buyer-Seller Communication: Query against Sub-Order ID-7804715_01
(10 days ago) __________________________________
Type your response ABOVE THIS LINE to reply

[protected][protected][protected][protected][protected]--------
Customer: help
Subject: Buyer-Seller Communication: Query against Sub-Order ID-7804715_01
[protected][protected][protected][protected][protected]--------

StoreJi.com | MAR 02, 2013 | 11:10AM IST

Dear Customer,

We sincerely apologise for the inconvenience caused to you.

We would have loved to help you for this, but since you have placed this order via Tradus, you would need to contact Tradus only for resolving this issue. This is because the processing for this product was managed by Tradus itself.

Tradus Contact Details:
Email: [protected]@tradus.com , [protected]@tradus.com


Please feel free to contact us for any further assistance.
Regards,
Customer Service Team
StoreJi.com
[protected]
[protected][protected][protected][protected][protected]--------

buyer+1595541 | MAR 02, 2013 | 10:23AM IST | Original message

Hi,

I have not received my order as i was booked on 25th of feb 2013 and tradus web site is showing it has shipped anywhere.

Pls can you confirm when sall I receive my order

Order Id 7804715

Premesh Tiwari
[protected]
[protected]@gmail.com
--
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Aramex *****Courier company Respone****WRONG DELIVERY STATUS UPDATED AND BY COURIER COMPANY


Shipment Details
Shipment Summary Shipment Number: [protected] Pickup Date 2/25/2013 Shipper Reference 7804715_01 Current Status: Delivered Delivered on: 02/26/2013 12:55 PM Delivered to: SHOBHA For inquiries and amending delivery instructions about this shipment, click here to submit a customer care request or contact origin office at:+[protected], destination office at: +[protected]Time values are local to the service area in which the shipment checkpoint is recorded. Shipment History Location Date Activity Nehru Place Branch,India02/26/2013 12:55 PMDelivered - SHOBHANehru Place Branch,India10:05 AMOut for DeliveryDelhi Hub,India08:20 AMForwarded to - Nehru Place Branch,IndiaMahipalpur Branch,India07:24 AMForwarded to - Mahipalpur Branch,IndiaMahipalpur Branch,India12:17 AMReceived at Origin FacilityMahipalpur Branch,India02/25/2013 11:51 PMReceived at Origin FacilityMahipalpur Branch,India11:51 PMRecord CreatedShipper Receiver 122001 Delhi 110076 Delhi Delhi Nehru Place India India Shipment Details Origin: India / Delhi Destination: India / Nehru Place Service: Shipment Type: Overnight Parcel Pieces: 1 Description: Lakme Kajal 2 gms Weight: 0.20 KG Shipment Attachments Type Size Date