Tradus India Complaints & Reviews

Dear Conning Team Of Tradus,

I am surprised to receive such a lucrative & convenient answer which undoubtedly confirms that the sender of this mail can only be either immature or a conman and does not understand the repercussions and the seriousness of the matter.

With reference to point 1:
I hope you are aware that you are cyber trading / e commerce and people buy what they see on the website unlike if I physically go to a shop see the product for myself and then buy, I have more surety of what I am buying.
1) This leaves me with no choice but to confirm that you are conning people
2) Please show me a disclaimer on you website while purchasing a product mentioning that the image are merely indicative and non identical.
3) If so is the case why show the product on the first place and have a “roll over the image to zoom” option when the product is not even going to be the same.
4) For example would you sell a maruti 800 to a person by showing him a fiat 500 photograph, and if that’s the case it’s a “Fraud”.

I am attaching the photographs for your reference kindly go thru it.

With reference to point no 2:
1) I understand that octroi is taken by govt and not tradus. Thanks for that piece of education. I feel as if I am a uneducated, non experience Businessman.
2) Why isn’t the same also mentioned in the disclaimer?

I request you to answer each and every question I have asked and justify,

Also I demand the matter to be escalated to the highest authority and not being handled by an immature generic team Tradus Customer care,
and trust me the senior level is going to be questioned very soon by a lot of authorities.

I hope you take this matter seriously and revert

Regards

Girish Vengurlekar
[protected]






From: [protected]@tradus.com [mailto:[protected]@tradus.com]
Sent: Thursday, February 14, 2013 4:49 PM
To: [protected]@hotmail.com
Subject: [#309783] General Inquiry

Hi Girish,
Greetings for the day!
This is with regards to e-mail for Philips HP8309 Hair Straightener against the sub order id:7563057_01. As you have confirmed that product is not same as per the image, we would like to infirm you that Pictures of the Products shown are merely indicative and are not an identical representation of the actual product. However, we would request you to kindly share the snap shot of the received product within 24-48hours so that we can check do the needful.
Also, regarding the Octroi charges/tax, Octroi tax is taken by your State Government not by the Tradus or seller.
Please be rest assured that once you share the requested details we would be able to assist you further.
You may visit our self help & FAQs section to get your queries resolved instantly http://www.tradus.com/help
In case you need any further assistance, please write back to us
Regards,
Team Tradus

***************************************
Hi,

Thank you for writing to tradus.

Your email will be assigned to our specialized Customer Care Member to reply to your queries within the next 48 hours. Following are the responses to most common queries that we generally receive.

Q) I had ordered my product few days back but haven’t received my product, what should I do?

A) You may check your order status on http://www.tradus.com/my_profile?tab=0 "My Order History" page. You may see order status as "Pending Dispatch", you will see a "Dispatch By" date mentioned.

In case your order has been dispatched, you will see the dispatch date and the courier tracking number. Generally the courier partner delivers the orders in 3-5 working days (depending on the seller & your location). You may check the exact courier status on the courier site.

In case your product has not been dispatched / you don’t see the dispatch details even after the “Dispatch By” date, please reach out to the seller directly through the “Ask the seller a question” link in your “My Order” section.

Q) How do I find out my order history page?

A) You would find "My Tradus" link on top left corner of our home page, click there and you would find the "My Order History" link.

Q) I want to cancel my order / return the product.

A) We have 15 day return policy. Please be assured that we are here to help you & would help you cancel / return the order & refund the money. You may experience some delays and we would request you to kindly co-operate. Once again we assure you that your money is safe.

Q) I haven’t received eXtrabucks.

A) Please go through our xtrabucks FAQs http://www.tradus.com/faq . You would note that xtrabucks are credited to your account 15 days after order delivery.

Q) I want to know more about the product I want to purchase?

A) Product description & specifications are available on product page. And our return policy is mentioned in our Terms & Conditions http://www.tradus.com/terms

Since your mail is being tracked through the subject line, for any future correspondence, we request you not to change the subject line.

In case you want to share your order ID or any other details, please reply to this mail with the relevant details.

Happy Shopping!

Tradus Team

http://www.tradus.com

******************************************************************
This is in response to the email that you sent to us :

I went thru this product on your website, On seeing the image and the specs i decided to go for the product and placed an order... sub order id: 7563057_01. The order came in today and i am surprised that it does not look anything close to the model displayed on the website, the model does not even have a display...so you and the vendors are making customers fools. Also the MRp of the good is 1495/- i brought it from the website in 1370/- and had to pay bluedart 160 rs extra as octroi. which made the product even more expensive then the MRP. YOur website did not mention about this anywhere. its a complete rip off, and i am going to escalate this to the consumer rights forum if not handled by tradus, i have already raised a question about the same to the seller. and hope i hear from you too at the earliest.
Regards
Girish
[protected]

I have placed the order on tradus.com my order not is Sub-Order ID: 11148917_01 but its not received by me many time i complaint on the issue no response from the site . I paid Rs523 by debit card but no refund as well. Please help me out .

Dear Nancy,
With reference to the below e-mail I regret to inform you that the damaged product are still lying at the shippers address. Such an exorbitant delay in resolution of complaints really challenging your integrity. Please advice your further course of action.

Bharadwaj


From: Customer Care
Sent: Sunday, June 17, 2012 4:23 PM
To: Bharadwaj M.P.
Subject: RE:'Tradus=295-294' Customer feedback: Order Status


Hi Bharadwaj,

Good Afternoon.

This e-mail is in regards to Combo Of Laptop Backpack and IT Accessories, Item ID: 2261259 that you have ordered on[protected] we have arranged reverse pick up of your product through Blue Dart from your shipping address. Please rest assured you that the courier person will not charge any fees. Once you hand over the product to courier agent, please inform us with AWB no. which will help us to track the shipment and provide you a faster resolution.

For further assistance, please write to us.

Regards,
Nancy
Customer Care Executive,
Tradus Customer care Team,
www.tradus.in

Hi Beware of tradus.com,

I bought a memory card (Samsung 8gb) from tradus.com from the seller HIMAX TECHNOLOGY. They delivered the product without any warranty card and the product is not working at all. I have sent many emails regarding this to both tradus.com and the concerned seller, but there is no response. The only response from website is to go to the nearest service center. But before buying the product they are advertising that there is a 15-day return policy for all products, but they are cheating. Very very poor customer service, they don't even have a TOLL FREE number. So, please donot buy products from tradus.com.

Order No: 6074589.

hi my order no 7720304 i was order vox bluetooth but this is the defective ans i was sent you defective product on 28 feb by courier and my courier charge Rs85 but today 22Th march not found my product


i want my courier charge and product

yogesh meena

i had purchaged a vox universal bluetooth haadset tradus.in on line shopping on 19th feb. my order no 7720304.
i was receive the delevery but this the defective product i was complain the seller they are tell me sent this product we change the product . i was sent this product on my courier charge . but they are not sent my product or my money .i was very dissappointment all of this
my product Rs 349+ courier charge Rs 85 total rupees 434

plz refund my money

i was sent you defective product photo and courier charge slip photo

I have ordered a Black berry phone with tradus.com. Up on order no. 9500130_01 I have received the order on 29th of June. But the piece is found to be defective and did not meet up with the specs. The touch screen is not working and it is too shakey and unable to browse any menus properly. There is no complaint registration procedure. Contact nos. given all are fake and no number exist. This a planned fraud. Please take necessary action.

Dear Sir

i have order 2 Qty XElectron WS777 Tablet (Wi-Fi, 3G, 4GB, Voice Calling)but i have got the only 1 piece tablet, & i have given the amount of 2 tablet & what the tablet i have received that tablet camera is not working, & this tablet is used tablet or what, shall i know why & what to do for this tablet. Please give me the advice & take necessary action regarding in this matter.

Thanks
Shakeel Ahmed

I placed a order in Tradus on 28.02.2013 but iam not received the product .Iam still continued telephone conversation with the Seller .Today he said money was refunded to Tradus, so please contact Tradus and then he can leave it very Casually.The order screens attached to you for justice as early as possible from your side.

after giving complaint against these things, they taken necessary actions. After that I have changes my view on this site. Tradus.com is giving full support to customers. They are taking our complaints to their sellers.I got my product in next week. So we can buy products from this site, Only suggestion is that they need to keep customer care. Sorry for my previous complaint against on Tradus.com and Seller HR distributor.

Hi,
In gosf.in(Great online shopping festival by google), many sites were
displayed in the site and mentioned that GOSF's partner. As it was
initiated by google, i believed that they verified the sites and added
in the gosf.in. I was searching for good deal to buy two Pyjamas and was
able to find a good deal in
bewakoof.com.I have ordered two Pyjama on 12/12/12. In the item description
thery mentioned that delivery days is 12 days i.e 24/12/12. Then
contacted the seller, he said the same. I did not get any mail from
bewakoof.com. till today i don't get my order.

I need my money or my product. The below are my details in the bewakoof.com.

Order ID : 1605605
Order Date :[protected]
Payment Value: Rs. 568/-
Payment Mode : Dedit Card
Payment Status : Successful
Shipping Address
B-46, Arya Nagar Ext., Murlipura, Jaipur, Rajasthan, 302039 India
Qty : 2
Dispatch By:[protected]

Thanks.
Dinesh Solanki

Dear Sir,

My self Rakesh Thakkar i have procured two item from bewakoof.com one is full sleeve T-shirt and second is Payjama because of In gosf.in(Great online shopping festival by google), many sites were
displayed in the site and mentioned that GOSF's partner. As it was
initiated by google, i believed that they verified the sites and added
in the gosf.in. I have ordered two items as per above mention on 10/12/14. In the item description
thery mentioned that delivery days is 12 days i.e 22/12/14. but till i have not received material. i have also sent mail direct bewakoof customer care and he replied that the selected payjama is out of stock. then after 3 times i selected payjama but every time he replied selected payjama is out of stock. also i called to customer care but no one replied.

I need my money or my product. The below are my details in the bewakoof.com.

Order ID : 1582833
Order Date : 10 Dec 2014
Payment Value: Rs. 598
Shipping Address: 38 Shree Nagar Society, Nr. Gayatri Mandir, Patan -384261
Gujarat, Mobile : [protected]
Thanks & regards,
Rakesh Thakkar

sir i order a vacume cleaner for car.but when i checked the product the vacume cleaner did't work.and i complaint in the company.the company give a voucher for replacent of money.again i order in 13th december one 8 gb pendrive price 334.i payment of this pendrive 134 rs from my debit card and 200 rs from the voucher.but now i do't recive my product then i check the status of my product on company websit the status's Delivery failed. RTO..nd then i complaint from sent a mail for the company.but still no responce from the company.and then i call the company service number the call start but do't attend by the coustumer care.
sir can you help me

Tradus.in guys did not deliver the order for seven days after the payment.
then they cancelled the order without notifying.
very unprofessional approach.
I am not sure if the money would be refunded to me in time .
TRADUS.IN , think twice before you shop with them
UNRELIABLE

Dear Customer,

Thank you for using Tradus.in

We apologise for the experience with us in regards to your order with tradus.in

As a process all orders are dispatched within the maximum time of 5 business days, or else we regretfully refund the product. In case of a cancellation an automated mail goes to the customer's registered mail ID with us, informing about teh cnacellation reason

However, we understand that you highlight that there was no communication for the cancellation. To check the same we request you to either write to us on [protected]@ibibogroup.com or share your order ID with us on this forum.

Also in case the amount has been refunded, we would request you to be rest assured that the refund hits your bank account within the next 10 business days form the date of refund.

We request you to be rest assured that we will check and resolve the problem to your satisfaction and also we confirm once again, in case of a refund you will definately get the funds credited back into your account.

Tradus team looks forward to your reply / post so that we can spring into action to do the needful.

Regards,
Tradus CRM

order id-6779593
sub order id-7073792
dated-12/12/12

phone number:[protected] and[protected] is giving missed call & when called back talks vulgar. please lodge a complaint against this number and kindly block any phone calls and message from this number to my number.
my number is [protected]
Regard
Rohtash LIC