Tradus India Complaints & Reviews

I ordered a mobile phone Sony xperia sp on 18th October through tradus when i checked my order details everything looked fine but it was not.ON 22nd october the seller handed the product for shipping and since then i am not able to contact tradus about the delivery time or the shipping number.When i tried to contact them they cut my phone in one second every time, even sent them email on asking about the status of my product still no response from them.This is getting very frustrating as i do not know whether they have shipped or not the product i ordered since no shipping or courier details are provide in my order page.I was out of town and my friend made the purchase for me using his debit card and id on tradus(ordered from Bhopal, Madhya Pradesh)

Today at 3:26 PM I have just received the packet of Order No 11150810 and Tradus Dispatch Note No [protected]/13-10 containing a 6 in 1 Heat Therapy Neck Facial Beauty Care Massenger Vibrator, but unfortunately it is damage(broken) material. Please replace it as soon as possible. Thanking You Yours faithfully Sudhir Kumar Kundu Niranjannagar, Ghogomali P.O. Rabindra Sarani Pin 734006 Phone No [protected] e-mail- [protected]@yahoo.com

I purchased Reebok Shoes from Tradus.com on 11 October. This product was delivered damaged and as per their terms, we have to pay in either case. Also, they take money back guarantee and so but what will I do when I have no use of shoes at a later stage? I filed several complaints against their delivery and did not got any response from their end. When I posted on thier social networking pages and so, then they looked into the issue and scheduled for a pickup for package. I was promised this on today (19th October 13) between 3 to 6 pm, I had many urgent pieces of work but I left them all to return this. But nobody turned home for the pickup of the parcel. Now, After all the discomforts I want them to suffer and go through the same scenario as I had been. Kindly help

HI,

I would like to bring it to notice the cheating of online shopping of TRADUS.COM. They dont deliver the item as shown in the website. I ordered a samsung galaxy grand duos phone( white ) through them. The website showed that this phone will come along with sennheiser headset worth Rs.2290/- as free. When I compared with other websites for this phone, this deal was good enough as it comes with free sennheiser headset and hence I placed an order. Otherwise, only for phone, this price is not worth it as other sites had a better deal. When i received the parcel, there was only phone inside and no sennheiser headset. I wrote back to the customer service many times but till date no response. I got the phone delivered on August 30, 2013. After that this is almost one and half months over and till date they are not even bothered to reply. The irritating part is neither the TRADUS.COM nor the supplier DBM INDIA, GURGAON has responded to my mails to them through their portal.


The attitude of this website TRADUS.COM and their customer service shows that they are not bothered about customers. They make false advertisements on website and cheat the customers. The TRADUS management can shut this business rather than earning money shamelessly like this by cheating people.

The order details are given below.

Order No: 10511478_01
Order Placed on:[protected]
Order Received on:[protected]
Supplier Name: DBM INDIA, Gurgaon
Courier No: First Flight #O99615579

I dont want the headset now. But, this is not the way to attract people and cheat them. What kind of marketing or business they are doing? i dont whether they feel shameless to make a living like this? I feel embarassed for only being cheated and not for getting the gift. ... They will not sustain long enough with this attitude...


Regards
Palani Vasudevan
[protected]

Sir /Madam

I Placed a online order with TRADUS.COM online shoping on 19/081/3 the order no.[protected]a casio watch) but I received a damaged product(Dent at dial of watch at 9 o'clock position ). the return process was started but form tradus, no body came and take reverse back the product. i want to return the damaged product and refund my money .I am facing too many difficulty in returning the damaged the product.Kindly take this issue seriously and help me oblige.
Thanking you
Dr. S. Lal
Moti Nagar New Delhi [protected]

Dear Sir
I Asit Tripathy had ordered a mobile i.e G-TEL Dual Sim Mobile Phone with order id 10505368 on tradus.com.
the mobile was delivered to me and i also used it for a week only and suddenly i faced so many problems writting below.

it is a totaly defective product...
its battery was also duplicate...
oneday when i charged the mobile for 1 hour and then suddenly i found the mobile very hot and the battery had increased to big in size and was squeezed roughly my two sim cards as u can see the photos of my two sim cards...
my sim cards are not functioning now and the battery was also crashed by hot and mobile is dead now...
it may caused a very big accident on that day and the duplicate battery may also caused to explose and my life was also in danger..
then i complained it to tradus to take return of their defective mobile and refund my money but they refused totaly to take return their defective mobile.
sir i have been complaining it from around one month. but they are avoiding to me sir and now they are not responding to me.

so please take step against tradus sir and please do the justice. i have also provided photos of my crashed sim as proof sir...


thanking you sir...
Order Id 10505368
Order Placed :[protected]:11:51
Order Accepted By Seller :[protected]:12:14
Order Packed By Seller :[protected]:03:47
Order Dispatched By Seller :[protected]
Delivery Date :[protected]

Hi, I have bought "49 PCs Multi Storage Container Set - Spin N Store" from Tradus.com But the product delivered is damaged and also of very poor quality. I raised this concern to tradus team, they asked for the photographs of damaged product. I have uploaded the photos for the same. But after uploading the photos, I did not see any response from the tradus team. I raised the concern again to them, but no response from them. They don't have any numbers to call.. they communicate only through mail. Since more than a two days, I am not seeing any response from them. Please help me to get my money back ... ================= complaint details ==================== Dear tradus team, I have attached the snap shot of the product. Also the cups are like Paper Cups. This product is worth for nothing.. Please stop selling this product. I advise you to remove this listing from your site. Because this product will degrade reputation and trust on Tradus. Please do the needful Thanks, Sathish Snapshot(s): http://tradusmktg.s3.amazonaws.com/tagimages/Broken.jpg http://tradusmktg.s3.amazonaws.com/tagimages/Torn-Patch.jpg ===========================================================================

Recently I placed an order with Tradus.com and it havn't delivered my order and they have raised a request for cancelation for the order. This incident happened twice. Even after complaining to their CEO there is no proper response from them. I would request you to please look into the matter and do the needfull. Regards, Sharez From: Mohd Sharez Sent: Monday, October 07, 2013 12:36 PM To: '[protected]@tradus.com' Subject: Sub-Order ID: 10927582_01 & Sub-Order ID: 10592839_01 Hello Nishit Dayal, I have placed an order with Tradus and it was suppose to delivered on 4th Oct 2013 and Order was placed on[protected]:33:10. I Did not receive this order yet. I registered a complaint with Indian Consumer Complaints. I need my money back with Interest as I was charged and order is delivered on time. This is second instance for the same. I have attached both the order numbers as reference for you. I have paid amount using my credit and amount is deducted from my account long time back. If you wish to continue my relationship with tradus. I would request you to please give me a better service. My registered email address : [protected]@live.com Phone Number : [protected] Regards, Sharez

I have ordered Basic Edition Men's Chino trouser Pack of 2 on 24/09/2013 from Tradus.com for Rs 790/- . I haven't received the product till now as of 07/10/2013. The First Flight Courier Consignment Number is O[protected]. The tracking shows "RTO TO VENDOR" I want the refund of my amount.

I had ordered a cover with circle stand . I received a cover with heart shaped stand . I complaint to tradus about this. They arranged for a reverse pickup . I shared my reference number with tradus . They told me that I had to give some bank account details . I dont have a bank account . I am telling tradus this from 1 week and I told them to please send me cash or the cover with circle stand . Please tell tradus to reply as soon as possible . Thank you

Hi, I ordered for Titan Analog wrist watch for Rs.1800 on[protected] and got a 3 ladies tracks after 4 days. I returned the wrong product to the bluedart courier by myself with promise of Rs100 refunds per their guidance to return the wrong product. Now even after 11 days I still didn't get my actual product nor they haven't mentioned about the name of the actual product( Titan wrist watch) in the communication mails between us cunningly.I have called and mailed them several times and now they are not receiving my calls. I see no improvement in the process. I'm highly irritated by their stupid and irresponsible service. Altogether tradus.com is completely a scam. If I had a choice I would have rated them minus 100 stars. Worst communication and service. Never believe this website. Thanks, Madhusudanan SG

Dear sir, , , I ordered 4 pieces of Insect and Mosquito Killer with Night Light by net banking. I received the 2nd August 2013. When I open the consignment seen the one of the four pieces was faulty. One of this try to connect to power line light is not working because that main function is light only. Hence I request the the faulty should replaced as soon as possible. my order No. is Summary of your Order ID : 10941748 with TRADUS>COM ================================================================================ COMPANY SAYS:---- Tradus.com Hi Bijoya Das, Thank you for shopping on Tradus.com. This email confirms that Tradus has successfully received your payment of Rs. 573.00 for your order from the following Stores. Summary of your Order ID : 10941748 Sub Order ID Product Name Store Name Qty Price Shipping Charges Convenience fee Subtotal 10941748_01 Insect and Mosquito Killer with Night Light 786000 (Contact this Store) 4 249 175 2.00 1173 Sub Total (in Rupees) 1173 GV (in Rupees) 600 Net Order value (Amount Paid) (in Rupees) 573.00 Payment Type Net Banking You are protected by Tradus Buyer Protection guarantee

i ordered one jean from online shopping using Tradus of black color on 24 august 2013. first they were not able to deliver it on time then after they delivered it in blue color. when i returned it they told me that on 20 september 2013 i will get my money refunded. but till today i have not got my money back and they are not responding to it. COMPANY NAME : TRADUS ORDER NO. 10550699_01 PRODUCT NAME : Aiden Men’S Denim SELLER NAME :Goodkarmastore PRODUCT AMOUNT : Rs.476 COMPALAINT NO. 1169531

I had ordered Toyota non slip mat car dashboard from seller globalbazaar, as I have Toyota car. The order ID for which is #10908809_01. But they delivered me a mat with BMW logo, which is different product. They also sent the item by cutting its original packing to make it fit into a small box for shipping. By this way they sent me item in unsealed condition. This act is very unprofessional. I posted a product review regarding this whole incident. But they people did not make it public. There is still written on website that there is no product review. They deleted my review, in which I gave the seller only one star rating. It seems that they are saving their bad supplier or even the supplier is doing this with their consent. This is giving a message that the company is not trust worthy.

I have ordered 2 units of 'Vibra Sauna Heat Slimming Belt' and a packet is despatched through First Flight (LO2094336) against COD for Rs.1019/- being the cost of one unit is Rs.439/- and surprised to note when the parcel/packet is opened the seller, M/s.Pearl Technologies have sent only one product instead of two products as ordered and paid. Please pursue the seller M/s.Pearl Technologies to send the another/second product immediately. Kindly note that the delivery is thus not confirmed. On receipt of the second product only the delivery will be confirmed. Yours faithfully, B.Venkata Rao, Mobile No.[protected] [protected]@yahoo.com

Hi Team, I have ordered a Casio ED439 Edifice EF-558SG-1AVDF and my Sub-Order ID: 10918609_01 which they have mentioned that there is 2 years warranty but I have not received the warranty card and also am not able to change the date and time. In manual they have mentioned to pull the center key to change the time and date but is too much jam that am unable to pull it am very much disappoint with your service and product you people cheated me. Please do help, or else revert my money back. My Contact no. [protected] Thanks & Regards, Mohammed Mubashir Khan

I made a several Purchase on Tradus.com website. Thrice I got my ordere being cancelled. Sellers often post their goods, which they do not have in their warehouse. Once after I purchase, They never respond for my call, never reply back for the email. They never send the purchased Goods. They take my money, make me to wait for long time, then they reply me that, your order was cancelled. I often make enquiry and submit my order. but, they never respond. It is fair that, they return the money. But the money reached my account only after 10 days. Till that, time I was running out of money and I was helpless, I could not able to purchase the same goods from other website also. Tradus, do not have proper rules for Sellers. They mere ..::CHEAT::.. the customers. If they are not able to be do anything, they should not commit. They are mere Cheaters and they are not ..::RELIABLE::.. I tried to make the complain to Tradus management, Mr. Mudit Koshala <[protected]@tradus.com>. But, even he never reacted to the situation. I want you people, never trust this site and do not feel bad later. You may loose dignity towards your family and friends, as what I faced. I prefer to make a complain to "CONSUMER PROTECTION AND NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION". If some one else has faced the same problem or complaied here, please help me out. I want to advice my friends, Please ********************************************************************************...⇄ ***********************NEVER TRUST TRADUS SERVICE, THEY ARE NOT RELIABLE.********************************* ********************************************************************************...⇄

havent recived my order booked on 6th sep 2013 sub order[protected]_01, product-Pro-Biker Size-XL -Motorcycle/Bike Racing Riding Gloves(Black Colour), they are saying that SHOPPER_PLANET has shipped out your Sub-Order 10719842_01. and the tracking number they have provided is also wrong. and now thet are not even replying to my request.

i had ordered a carpet but i got different design hence i ordered flower design carpet
As per policy & according to seller's description the product colour may be differ but i got different design no i want to replace my product & want my choice design

my order details are


my order id is: 10883972

name/: jairaj rajput

Hi

The Courier person had come with only one quantity of the product for which their was a bill for 2 quantities on the package (Order ID: 10879798_01) so did not receive the courier and sent it back, kindly check and revert as soon as possible, did try to contact the seller but was not ready to give any response, and also wanted to inform that tradus being such a big online shoping site should have a customer support number for immediate response.

regards,

Vimal