[Resolved] Uninor — Frequent debarring of service | |||
om Jaffer sait <jaffer.[protected]@gmail.com> to [protected]@uninor.in cc letters.[protected]@intoday.com, letters.[protected]@thehindu.co.in date Fri, Apr 23, 2010 at 11:04 AM subject [protected] pre paid - Uninor service mailed-by gmail.com hide details 11:04 AM (0 minutes ago) Dear Sirs, This is to bring to your urgent attention that the above number has been debarred for receiving calls from this morning. This is the fifth time during the past three months that this has been happening. First time : 19/02/10 -- See your SMS Second time : 26/02/10 -- See your SMS Third time : 07/03/10 -- See your SMS Fourth time : 20/04/10 -- Unilaterally without any information to me Fifth time : 23/04/10 -- Unilaterally without any information to me The reasons for the first three times was that "documents were not received". I had met your dealer in Valencia (Mangalore) and copies of my passport were made then and there and my signatures obtained on the photocopies. More than a photocopy of a passport, what other documents are necessary??? How many times should I visit your dealer again and again and provide the documents? Is'nt is a failure on your part to ensure that the documents are safely received and filed in your organisation??? With a systemic fault in your organization it has now become symptomatic of an ineffecient and worthless customer service. Why was the service activated so many times after receiving the documents??? Will your dealer issue a sim card without receiving any documentation from the customer? Whose fault is it anyway that you cannot find the documents in your office?? Is'nt it the fault of your employees???? Dosent your company even have the decency and courtesy to call the customer and discuss the issue before taking this unilateral step?? Is this all what the company believes in as customer service?? Your company can be so stupid so as to debar even 121 = Your helpline number _ which is supposed to be toll free!!! Your SMS's of 19/02/10, 26/02/10 and 07/03/10 have the following message: " Your request for barring/unbarring of the service has been received and fulfilled". I want you to provide me the copies of the so called 'MY REQUEST". As the dealer is your agent, it is your responsibility to discuss the deal with the matter between yourselves and I call upon you to reconnect my service immediately failing with I will be constrained to take up this matter with the concerned authorities. Jaffer Mohamed Sait [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
I am Suryakant Mane, custmer o[censored]ninor prepaid my number is [protected]. This is to bring to your urgent attention that the above number has been debarred for incoming and outgoing calls from last 12 days . i have contact with your helpline they tell me that your problem will solved within 24 hours. but till not solved i have contact with retailor various times he told me iwas send your papers. so i have suffered from last 12 days due to your incovinient service i hope concerned authorities will sove my problem.
when selling sims they are treating the customer as god and issuing the sim. once paid they treat customers as dog and playing with them.
a lady making abuse call through 00917870680909
Sir, One lady making abuse call to my mother. The caller mobile number is [protected]. The call came on 1:38 pm on 11 december 2013. The call came to [protected]/[protected]. Please identify that lady.get puk code
sir my sim get block so i need puk code for [protected] to my no. [protected]Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 90 5909 0590
+91 91 2509 1121 (From Uninor Number)
+91 91 2209 1220
1-10-39 to 44, 3rd Floor, Gumidelli Commercial Complex, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
View all Uninor / Telenor contact information
Uninor Mobile Service — debarring again and again
om Jaffer sait <jaffer.[protected]@gmail.com>to [protected]@uninor.in
cc letters.[protected]@intoday.com,
letters.[protected]@thehindu.co.in
date Fri, Apr 23, 2010 at 11:04 AM
subject [protected] pre paid - Uninor service
mailed-by gmail.com
hide details 11:04 AM (0 minutes ago)
Dear Sirs,
This is to bring to your urgent attention that the above number has been debarred for receiving calls from this morning. This is the fifth time during the past three months that this has been happening.
First time : 19/02/10 -- See your SMS
Second time : 26/02/10 -- See your SMS
Third time : 07/03/10 -- See your SMS
Fourth time : 20/04/10 -- Unilaterally without any information to me
Fifth time : 23/04/10 -- Unilaterally without any information to me
The reasons for the first three times was that "documents were not received". I had met your dealer in Valencia (Mangalore) and copies of my passport were made then and there and my signatures obtained on the photocopies. More than a photocopy of a passport, what other documents are necessary??? How many times should I visit your dealer again and again and provide the documents? Is'nt is a failure on your part to ensure that the documents are safely received and filed in your organisation??? With a systemic fault in your organization it has now become symptomatic of an ineffecient and worthless customer service. Why was the service activated so many times after receiving the documents??? Will your dealer issue a sim card without receiving any documentation from the customer? Whose fault is it anyway that you cannot find the documents in your office?? Is'nt it the fault of your employees???? Dosent your company even have the decency and courtesy to call the customer and discuss the issue before taking this unilateral step?? Is this all what the company believes in as customer service?? Your company can be so stupid so as to debar even 121 = Your helpline number _ which is supposed to be toll free!!!
Your SMS's of 19/02/10, 26/02/10 and 07/03/10 have the following message: " Your request for barring/unbarring of the service has been received and fulfilled". I want you to provide me the copies of the so called 'MY REQUEST".
As the dealer is your agent, it is your responsibility to discuss the deal with the matter between yourselves and I call upon you to reconnect my service immediately failing with I will be constrained to take up this matter with the concerned authorities.
Jaffer Mohamed Sait
[protected]