Uninor / Telenor Complaints & Reviews

satendra Kumar Tyagi
Mo.No.[protected].[protected]

Caller tune activation by uninor and deduction of money without caller tune request from customer

The agent o[censored]r company was rude to me and he was nt aware o[censored]r product knwledge .the name of the agent deepak the interaction after sangeeta .u people nt giving cust.service my num [protected] and any info. Mail me i need a help frm u that dnt keep this type of agen.or warn them. Poonam bankar .team lead we dont have the email address.than where to do complaint

Sir, I've got a message on 30/10/2010 at 01:04 PM by Uninor under UW-STDOffer as...............
"FREE 100 Local & STD Minutes Rs 41 mein! Rs 41 ke pack mein payein 100 STD Mins ke saath 100 Loacal Mins FREE.Offer aaj ke liye.Validity:30 din.Dial *222*7*41#."
And I recharge my number with Rs. 41 on the same day at 04:44 PM.
..........BUT
I HAVE'NT GOT MY 100 LOCAL MINUTES YET

Sir,


I wish to make a complain which is as following --

I am using uninor connection no.- [protected].Yesterday[protected] morning at 10:00 am (approx) I got a call from uninor customer care, I had received the call and immediately disconnected it as I was not interested about that call.After that I had received some sms from customer care that a caller tune was activated in my no. and Rs-20 had been deducted.Then immediately I called to customer care,one customer care executive attended the call and I asked him why this caller tune has been activated though I did not request for any caller tune.Then he took some time for check and assured me that request from caller tune was not from my(customer) side and caller tune will be deactivated and Rs-20.00 will be refunded in my account immediately.I asked that executive to register a complain regarding this.But he was reluctant to register a complain.At that time my available balance was Rs.- 15.67.But after that caller tune was deactivated but the deducted amount was not refunded in my account.Again I dialed customer care 2-3 times but nobody was ready to register complain and they suggested me to talk to their senior executive.Then today[protected] at 10.00 am (approx) customer care executive Mr. Pranab Nandi attended the call and again assured me this matter will be resolved within 3 hrs and the deducted amount will be refunded after their internal investigation and today also the executive Mr. Pranab Nandi refused to resister the complain again.But the matter yet not resolved.I feel customer care executives give false assurances only.I think no transparency is there in uninor.

So,I request you to look into this matter seriously as all of my communications with customer care is recorded(voice recording systems in uninor customer care) and at my yesterday's first call (10.00 am approx) with customer care executive, he agreed that this caller tune was activated by uninor without my request and the money deducted will be refunded immediately.But the deducted amount not yet refunded.I feel this type of activities occured by uninor to customer is a harassment to customers and very unethical activity.Customer care executives should register complains and take action in due time if customer is facing some problem.But I once again regret to say that this does not happen in my case.This type of attitude/activity from a mobile service provider is really unacceptable.


Regards,

Sukanta Das
Chakdaha,Nadia,W.B.
Mob.- [protected]

SIR,
I AM TAPAN KUMAR PAUL, MY UNINOR MOBILE NO- [protected]. I AM FACING SOME PROBLEMS SINCE INSTANT THREE MONTHS. EVERY MONTH THEY ARE CUTTING UNAUTHENTIC CALLING CHARGE . I COMPLAINED TO THE CUSTOM CARE , THEY TOLD ME THAT WE WOULD RETURN YOUR LOSSED BALANCE BUT THEY DID NOT REFUND MY ACTUAL LOSSED BALANCE. HOW THEY ARE CHEATING FROM PUBLIC.
SO, I REQUEST TO OUR HONORABLE CONSUMER FORUM TO TAKE UP THE MATTER URGENTLY AND TAKE PROPER RE MEDICAL MEASURES.
YOURS FAITHFULLY
TAPAN KUMAR PAUL

i m a user o[censored]ninor since march 2010. in oct (between 1 to 8) i had called customer care on 121 and requested them to deactivate mytune and they told that ur my tunes subscription is deactivated but when i recharged rs 100 on 9th of oct 2010 they cut 40 rs for this. when i again called the customer care they told that ur my tunes not deactivated . when i told him that i had requested for this they confirmed that yes u had requested but by mistake ur tunes had not been deactivated and we can not refund the said amount. what should i do to get my money back

i m getting frequently msd call or msg from the unknown uninor number [protected],,and when i call back he/she don't receive..language of the massage is unexpected..the time of this number is after 1 am at night to disturb me.plz take a step against this number

i have purchased a uninor sim on 18th august 2010 and submitted all documents ie copy of voter i card and driver licence. the no is.[protected] name : laxmi kanta mishra.
on 16th sept 2010 i have received a message that my documents are rejected. i have contacted with customer care and asked the ground of rejection. but nobody replied. on my 4th try they told to contact the local center. i went to there and the person misbehaved me. again i call the customer care and they told me that documents reached and there is no problem. but to my surprise on 18th sept 2010 they barred outgoing calls. ihave contacted with the costomer care executive and he told me to sort out the problem and call back me. but till today 19th sept 2010 my problem is not sorted out.

Sir my mobile number o[censored]ninor is [protected] and i m doing calls to one of my friend whose mobile number o[censored]ninor card is [protected]... i have taken both the cards on same day ....till one month there was no problem in getting calls from my no to my frnds no...but since 3-4 i m not connecting to my frnds no it is saying that the number does not exist my frnd is also getting the same problem when he is calling me...i had called on 121 customer care but there line is alwys busy so i didnt get them...wht should i do ...plz accept my request and do the best as early as possible...i m waiting for ur response...u can call me on my uninor no-[protected]

today, i have recieved a call from pakistan numbers are [protected] and [protected].as per the that conversation they were from uninor coustmer care and they were tellig that i have won a lottery of rs 2500000. u give mr ue pan no. and house address and i have given that to them. after that they were telling me to purchase a dish tv coupen of rs 5999 and disclose the pin no. of that coupens. then i thought that this could be a fake call. i disconnected that call on the spot.
then i called uninor coustmer care, they told me that this is a fake call . i checked the 82 digit in isd list then i came to know the call was from pakistan. after that i have not attended that type of call. now i am thinking that will they misuse of my pan no or my home address?

hi,
i bought uninor gsm card from a camp outside my college on 13th august 2010.
but from the last 7 days i not able to make outgoing calls or message. when contacted uninor service center they told me that they had not recive my documents. But i had submitted all the needed documents.

Dear sir, I connected with uninor since July 2010. The amount is being deducted from 06/08/10 for GPRS browsing, however I do not activated GPRS from uninor. I contact with customer care they told me that, browsing is being done from my number ([protected]), how is this possible while I do not activated GPRS. Please look into the matter & reply me at the earliest on [protected]@gmail.com (customercare executives r not attending properly).

Sent from my iPhone

i had lost my uninir number. but i have the SIM card .there is no balance in my card.....please i want know my number pls help me

Hi,

Recently I purchased an Uninor simcard and charged it with Rs.198 as the advertisement said that i can use 42,000 seconds for calling the other networks. Suddenly within 5 days the outgoing call facility got barred, I am 100% sure that i have not made calls for 42,000 seconds, also there was another offer in the same advt as i could make around 1,28,000 seconds outgoing to Uninor to Uninor (not sure about the seconds). But either of them worked, I called the call center from a different phone line and was disconnected by three people one unknown , 2. Afsal, 3. Velu. These people told me that they were going to connect me to their supervisor and disconnected the call abruptly. This is absolutely a horrible service. I thought uninor was great but no. From today i will never recommend uninor to any one. I am extremely frustruated due to this. Kindly check this and do the needful ASAP !!!!!


Phone Number : [protected]

I am a user of the services of the mobile telephony service provider under discussion and my number is [protected] and readers of this review are free to check up on me if they want to verify my complaint here ( I intend to discontinue Uninor shortly and so in case anyone wants to check the veracity of this review, they are requested to do so in a short time.)

I belong to a mid sized town in Kerala called Mavelikara where almost all the cellular phone providers have an excellent coverage. Uninor started its operation in our town along with Tata Docomo in October 2009. I took my connection in December 2009.

In the initial phase of my usage o[censored]ninor, the main problem was lack of coverage. The coverage was extremely poor with Uninor unfairly charging its customers to built the infrastructure. This should be noted by people in Mumbai where Uninor is planning to start operations soon. Irrespective of the discounts offered to the customers, they would still be short changed since the coverage is virtually non existent or inadequate.This causes frequent droppage of calls in the first minute itself, where a set up charge is involved. Redialling the same number, means an additional call set charge. This works in advantage o[censored]ninor, since the more call drops in the first minute, the more they will be able to levy a set up charge from you.As a result you end up losing money inspite of all the discounts they give you to lure you. They use your money to build up their infrastructure. And if you call up Customer Care Center, they very sweetly tell youthat they are new and have infrastructural problems which they cannot do anything.

And now eight months down the line, while quality of calls have improved significantly, Uninor has started resorting to devious methods to fleece the customers of their money. A few days back, I received an SMS from them saying that " My Tunes" has been activated on my phone and noticed that Rs.40 had been debited from my account. I never subscribed to this service nor has anyone asked my permission to do so. Just like that Uninor thought that I needed the services and unilaterally took the decision o do so. I called up Customer Service to bring this to their notice and claim a refund. I was told that their systems are down and that they couldn’t do anything to help me. I was advised to call in the next day which I did and I was given the same answer. On the third day however, their systems were alright and they took my complaint, gave me a service request number (SR 1 [protected]) and assured me resolution within 72 hours. And the strangest part is that 72 hours for Uninor means 9 days since they say that they calculate the 72 hours based on their working hours for 9 am to 5 pm. This means that I have to wait for 12 days ( 3 days system down and 9 days for them to act) before this issue of stealing from me is resolved, if at all it will be. What a company highway robbers.


My advise to all those people who are planning to take a Uninor connection is " please dont ". I have used the services of various providers- BSNL, Airtel, Idea and Vodafone at various points of time. I also have used the services of T-Mobile and Verizon during my stay in the US. And comparing the two, I have a lot of complaints against providers in India and feel that they take the Indian customer for granted and shot changes him in many ways. Basically, these Indian providers are of 2 types- the first type has excellent call quality but they dupe the customers on the billing which is not transparent. The second type has reasonably transparent billing processes but suffer from attrocious coverage and hence poor call quality. However, UNINOR leads the lot in that they have poor call quality and also devious and deceptive billing processes which fleece the customer.

I was using uninor last 2 months. I submitted all required document to retailer. But without any information they bared my incoming and outgoing services. I called uninor customer care for the same problem they told me your address verification has been failed & resubmit document to resume services. I staying same address (that I was submitted) since last 2 year & I submitted valid documents to uninor but don’t know how can they failed my address verification. I ague that my all document is correct then why I need to submitted again? I think that uninor verification department is not doing his job carefully.

MY MOBILE NO. [protected]. TWO DAYS BACK MY OUTGOING CALLS ARE BARRED. I CAME TO KNOW THAT DUE TO NON-SUBMISSIONS OF DOCUMENTS, IT WAS DEACTIVATED. I, PERSONALLY VISITED THE SHOW ROOM AT NAGARJUNA CIRCLE AND SUBMITTED THE DOCUMENTS. AFTER SOME TIME, THEY ACTIVIATED THE SAME. AGAIN TODAY, OUTGOING SERVICE IS BARRED. THEY ARE NOT PROVIDING ANY PRIOR INTIMATION WHILE THEY ARE DISCONNECTTING MY OUTGOING CALLS. COVERAGE IS VERY POOR.

i am MUSKAN YADAV a BA Ist year student i am continuously getting miss calls and getting calls from uninor sim.i want to know from whom i am getting this call. so plsease inform me to whom this number belongs to.... his number is [protected]. whenever i pick up his call he says i love you and other stuffs and my any other member pick up the call he doesnot speaks.... so sir please write a complaint regarding this number and find out who is this.... my alternate email address is [protected]@yahoo.com