[Resolved] Vasanth & Co — Poor customer service | |
We ordered a Whirlpool refrigerator from the Vasanth & Co. stall @ Chennai Trade Centre Lifestyle exhibition. The salesperson Mr. Ramesh from Vasanth & Co. Purasawalkam store attended to us and showed us all the colour options available for the chosen model and we selected "Carbon" (near black) and placed the order. However, the colour of the refrigerator delivered to us was "Graphite' (light grey). The delivery man insisted this was the right colour and asked us to take it up Customer support the next day as it was late night at that time. After many tries, we finally were able to talk to a Vasanth & Co representative who said Carbon is not a valid option for the model we chose and will verify with Mr. Ramesh when he arrives at office the next day. No one called me the next day but I called up again and spode to Mr.Ramesh who started off in a very rude and patronizing tone (quite different to his manner at the stall) in insisting that the misunderstanding was not his fault and he could not have made such a mistake. Once he realized that I had other witnesses who corraborated my claim, he seemed to relent but only to deceive again by saying they cannot replace a product that is in "use" (for 1 day). Try to avoid buying anything from Vasanth & Co. in future. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 68 Comments | |
Comments
We go to buy a refrigerator to the showroom placed at south masi street, madurai. there is no responsibility is given to customer. so dont go there and dont spoil your self respect. they didn't give respect to customer
Reply
sublee's reply, May 10, 2018
Well said bro
Pari & Co — Log in Problem
My Yahoo ID [protected]@yahoo.com is having problem when logging on, may be it is blocked so please resolve thisSAMSUNG Home-Theatre — No Response to Visit Request For Proper Demo and Other Issues
I have purchased a Samsung Home Theatre X30, (My BP No [protected])at Gurgaon. I find that the audio quality and volume is not satisfactory many times. (My 2 year old Music system used perform far better!)I received the HDMI cable on request from Dealer after the installation, but it is also not helping to solve the problem. I do not know if the connections are OK or the cable is not right. Despite several requests logged in thru the Call Centre, I only get a standard response" Some one will definitely call and visit today itself". This is going on for last nearly 2 weeks. I shudder to think if this Company can't provide me Demo, what service can I look forwrd to?Can you help me?J Y Desai
[protected](M)
philips/29 " tv kit — product not delivered & dealer not returning money
sir,I am visvadeep, i gave order for a philips television kit to the dealer of this (Bharat Radios, authorised PHILIPS Dealers)shop on[protected].At the time of receiving order he told that in 2 days you will receive your product at your given address by courier. but till now i could not receive my product.For this order i have paid Rs 3600-/ to this dealer.Now when i asked to this dealer to return my money then he used abusive languages and refused to return my money.
company details-Bharat radios, G-1, Marina Arcade, Connaught Circus, New Delhi-110001, tel.32527060, mob.[protected].
Kindly grant my request and take appropriate action.By which i could get my money back .i will be highly obliged to you.
yours:
Visvadeep
Jss boys Hostel, sec-58, noida(u.p.), mob.[protected]
Very poor costumer service. They never attend the phone. Then y they give the nos. . The MD will go for cookery shows the beggers will decorate the showroom nicely. Highly idiotic peoples of india. Voltas is worst and vasanth & co should change to a caterer service.
I bought a TV(29” Onida – TruSlim) from Vasanth&Co, Nanganallur on 18.01.2009 and a warranty period of 2 years given on this TV as a festive offer.
This TV had failed for 3 times within the first one year period. When it failed for first time-just in 1-1/2 months, I requested to replace the TV itself, but neither Vasanth&Co. nor Onida service center(Kilkattalai) obliged & so other occasions too. Now I’m victimized with 4th time failure.
When it failed for 4th time, we registered a complaint on 10.08.2009. The Service engineer came on 13.08.2009 and he told he would come back with electronic components to replace the faulty ones. Once again components failure observed as was the previous occasions. But until now 17.08.2009, there is no response or clear date from them on action. Just astonishing to observe a high irresponsive customer service to our repeated telephone calls and personal visits to the Nanganallur shop.
Since a new TV failed again for 4th time in one-and-a-half years, we scrutinize on the genuine nature of TV and feel that the TV itself may not be a NEW one and it was sold to us covering the real truth.
So, I feel it is obvious, a replacement is the only option as the failures cannot be accepted repeatedly for a newly bought material & this led us to undergo the mental stress again and again with this kind of non-positive, unrealistic attitude. Hope this is understood to Vasanth & Co.
Our family could not have information/news/entertainment during this period, since they did not take any action to replace the faulty TV. The irresponsiveness of concerned leads us to spend our valuable time and energy. I wonder, how’ll I be getting their response/compensation for our valuable time, information and energy losses???
This TV had failed for 3 times within the first one year period. When it failed for first time-just in 1-1/2 months, I requested to replace the TV itself, but neither Vasanth&Co. nor Onida service center(Kilkattalai) obliged & so other occasions too. Now I’m victimized with 4th time failure.
When it failed for 4th time, we registered a complaint on 10.08.2009. The Service engineer came on 13.08.2009 and he told he would come back with electronic components to replace the faulty ones. Once again components failure observed as was the previous occasions. But until now 17.08.2009, there is no response or clear date from them on action. Just astonishing to observe a high irresponsive customer service to our repeated telephone calls and personal visits to the Nanganallur shop.
Since a new TV failed again for 4th time in one-and-a-half years, we scrutinize on the genuine nature of TV and feel that the TV itself may not be a NEW one and it was sold to us covering the real truth.
So, I feel it is obvious, a replacement is the only option as the failures cannot be accepted repeatedly for a newly bought material & this led us to undergo the mental stress again and again with this kind of non-positive, unrealistic attitude. Hope this is understood to Vasanth & Co.
Our family could not have information/news/entertainment during this period, since they did not take any action to replace the faulty TV. The irresponsiveness of concerned leads us to spend our valuable time and energy. I wonder, how’ll I be getting their response/compensation for our valuable time, information and energy losses???
Vasath & Co. — Default(demo) piece of refrigerator given.
we purchased a new wirpool washing machine at Vasanth and Co in chennai. They gave a demo or an old scratched piece instead of the new one. we spoke to them for replacement, but they are fighting. they have even taken the gift set that will be inside every refrigerator set. Never buy products there. They are big cheats.Refrigerator — Poor Support from Vasanth&Co
Last week i have purchased 1 refrigirator from Vasanth&Co T.Nagar branch. still the delivery is pending. Almost 4 days completed and am waiting for the delivery. I didn't expect this kind of support from Vasanth&Co a reputed home appliance shop in Chennai. I have called the all phone numbers which is printed in the bill more than 25 times. But i didnt get any proper response from anyone. I must have read this complaint before purchasing my refrigerator in Vasanth & Co tambaram! I was made to buy a frige for higher price than what I had chosen as they didnt have stock of the frige I chose. After 1 week, when I spoke to the branch incharge, I was told that they didn't have enough stock and I have to wait. After 15 days of tracking and arguement, they sent the frige and claimed extra money for delivery and handling!! They also told me I will have a representative from Samsung for a demo and instruction session but no one has turned up till date!! Overall bad experience with this company and branch!!
I bought a LGtoploader washingmachine on16-05-10, still now i"m not getting demo&instalation from the prdt side, because of that dealer late log in, so i keep try to contact withdealer of north usmanroad branch through telephone nos are 28341445/42010573unable get the line contionously rings going on.This what very bad experience to me with vsasnth&co .since before i had never met these type of very worst moments.so you make sure the customer service oriented aspects in future.i need your feedback against this complaint.
r.soundaravalli
[protected]
r.soundaravalli
[protected]
Vasanth & Co, Tambaram...
Buddy, Same story here. In the trade fair, we ordered a LG Refrigerator and the sales person confirmed us our required color( though that was not in display, he showed diff model fridge of that color and we liked it). We double confirmed with him that such color exists for our model and he assured us he'll deliver and he put color spec in the bill as well. However when they delivered it was of wrong color and now chasing these folks for the replacement for past 10 days. Response varies with every call - delivered tomorrow, being loaded in warehouse, order placed with company etc...
Poor customer service. Customer is king only till payment for these folks
Buddy, Same story here. In the trade fair, we ordered a LG Refrigerator and the sales person confirmed us our required color( though that was not in display, he showed diff model fridge of that color and we liked it). We double confirmed with him that such color exists for our model and he assured us he'll deliver and he put color spec in the bill as well. However when they delivered it was of wrong color and now chasing these folks for the replacement for past 10 days. Response varies with every call - delivered tomorrow, being loaded in warehouse, order placed with company etc...
Poor customer service. Customer is king only till payment for these folks
Yes i've ordered for a washing machine in padi showroom of vasanth & co and they've not yet brought it although it has been a couple of days .I cant understand what the hell they r doing with all irrespective answers ...Stupids
Yes we have purchased a washing machine in LG on 25.06.10 at 10.30 am in the Padi showroom to which they assured to deliver within 2 hrs .Which is not yet recived after a span of 30 hrs We've informed ther customer care for lg on 26.06.10 at 10.30 am and they 've sent their agent at 2.30pm..But even after several telephone calls and wasting our time for the machine it has not yet reached...Stupid service of vasanth & co Padi branch has incresed our Bp... What the hell are they doing rather than rendering service to their customers...!!!
HI FELLOW FRIENDS PLS AVOID BUYING THINGS FROM IRRESPONSIBLE OF VASANTH & CO PADI BRANCH ESPECIALLY...!!!
Vasanth & Co, T.Nagar, Chennai — Worst Service
I, Jason Vijayanthi had booked a refrigerator 3 days back and they promised to do the delivery in two hours as my house is also located in the same area... The installation is still not done and the response is EXTREMELY POOR... Pls do something about this so that they do not cheat common man Hi, I am Prabu.S Ramapuram Chennai, I Bought LG Washing Machine from Vasanth & Co No: 12/16, Gandhi Nagat,Saidapet Chennai-15 On 08-SEP-2010 and got delivery on 09-SEP-2010, And my BillNumber is 0017434. i didnt get any person for DEMO So far, i just walked to 2-3 Times to vasanth & co Saidapet Outlet and enquired about Demo, But I didnt Receive Proper Response from there side, They just Giving irresponsible answer, They Just Saying that Demo Call is Booked, U Will Receive Person tommorrow, Before 6 month back i bought LG Refrigerator from same Vasanth & Co Outlet in Saidapet, That time they informed that u Will get Person For Demo, But I Didnt receive, Being Refrigerator i didnt consider for Demo,But for Washing Machine this much Poor Customer Service make me feel very bad about LG and Vasanth & Co. So here after i should consider about Buying LG Products and espically in Vasanth & Co
I've booked refrigerator 14 days back and they haven't delivered it yet. Worst service and extremely poor response
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
43%
Complaints
874
Pending
0
Resolved
372
+91 44 4244 4440
+91 44 4244 4444
Vasanth & Co, 14 Railway Border, 1st Street, Kaveri Nagar, Saidapet, Chennai, Tamil Nadu, India - 600015
View all Vasanth & Co contact information