Vasanth & Co Complaints & Reviews

We've ordered a Haier TV and fridge from the expo held at the trade centre. It's been a week and still didn't get any proper response regarding the delivery of these appliances. The firm promised to deliver it by Friday and still didn't hear from them.
It seems like the company doesn't value their customers. Bajaj Finserv is also causing a lot of confusion in the process. Please try to deliver the appliances as soon as possible or else you would keep losing your credibility in near future. Or else try to return the advance payment to the customers.
Thank you
Tamilmaran

In the trade fair organised by Vasanth & Co. at Chennai Trade Centre, i have paid an advance of Rs. 2000/- against purchase of 1.5 Tonne Godrej Split AC on 07.05.17 based on the assurance that the product will be delivered with in two days. Now since more than a week has gone and there is no trace of the product. When contacted in customer Help line no.[protected] given in the receipt, false assurances are given as if the product will be delivered in the next day, but failed to deliver. My receipt number is [protected]. Seen similar complaints in this forum. Feel that this company is taking customers for a ride. High time that such unethical firms be isolated by customers and appropriate legal recourse be taken against them . I have decided not to make any further purchases from them.

B k philip

I have purchased a refrigerator from the exhibition held at chennai trade centre with bill number [protected]

You have poor response and no customer care/support system.

We have been calling you since yesterday regarding the product.

We wanted the refrigerator by wednesday but as stock was not available available you guys requested to dispatch it by friday and it would be surely delivered on the same day but yeah you are its been 2 days and there is no sign of any delivery

If you guys don't have the stock just say the customer before hand so he is well prepared by his mind set.

Other than the delivery issue i am also disappointed that there are no freebies given to the customer who purchased amount worth 35000. Then i asked for a storage container set your staff replies that there are no freebies given which is a big lie.

I asked many customers who were passing by the exhibition stating whether they got any freebies for the purchases and they replied yes

This is not something we expect from vasanth and co. Poor performance. Disappointed.

Won't purchase again and wouldn't recommend to anyone.

I bought a onida 1.0 ton split ac sa 123 trd (R 410 a) 1.0 ton
From your pondicherry branch in mg road on 15.04.2017 vide bill no:
[protected] dt.15.04.2017.
The indor ac unit is found to be leaking and the cooling efficiency appear to be dropping.

Earlier also in the month of 3rd week of april i phoned your branch who promised to send some one to fix the problem (Same problem of leaking water from the indoor unit) but nothing since happened.

I have paid entire amount to by whirlpool ac, whirlpool washing machine and whirlpool fridge on 7th may in nandan bakkam trade centre. The person who booked is a lady by name anita. She along with another sales person promised to deliver the products on 8th and complete installation on 9th. May

They ensured collecting the entire amount from me and gave her number and her porur managers number by name mani [protected] so that we can follow up with them to ensure we get the product on time

After that the lady's number is not reachable. [protected]

I then contacted mani who informed he is not responsible and can forward the details to porur branch. Ie after sales the lady anita and the person mani just washed away their hands telling he is not responsible for sales but i am not sure why he picks up phone and then keeps telling he forwards my complaint to porur branch

I called their helpline and they again informed they asked me to contact different team and washed his responsibility

I called their porur branch and they informed they will revert back in 30 mins and no response

Later after a day we called again porur branch and they gave an unknown person but he mentioned he will revert back. Till today he has not responded
Till today no one took any action and no one has responded to my complaint

My details are
Receipt number *17050100
Date of purchase 7 may
Items
1 no 2 ton whirlpool ac
1 no whirlpool washing machine
1 ni whirlpool fridge

I brought one ac. I have paid advance. After that daily called for buying ac. One buying the ac. I try to call for installation support. Last one hour tried with in office hour. They are busy. Called customer care no which mentioned in bill. It was not valid no. I took from Google for customer support. That toll free no also no response. I seek your support to resolve immediately. Totally unhappy. Hope it can be resolve soon.

As i ordered three products on 7th may 2017, and they mentioned my delivery date on 10th may 2017.

Bill no:...336529,...336555,...336557.

This morning i have called and confirmed that they will delivery today. Later i didnt receive any call and i make a call to given number and they confirmed product cant delivery today. No vehicle service for that route.

Keep on calling they didnt answer first, they picked and kept me on hold, later they said no delivery. They gave false commitment and no proper response on time.

I also confirmed yesterday regarding the same at vasanth and co. Simply saying contact manager, if i asked about manager they mentioned that manager is on leave for last two days. If i asked about his number no response.

Sir I have booked a LG led tv lge led 32lh602d on 5.5.17 at trade center Nandambakkam Chennai vide bill.no [protected] dt.05.5.17 and i was promised delivery on 08.5.17 but product not delivered that day when called on enquiry they asked to remind by 10.5.17 by 14.00 hrs but calling on enquiry but nobody responding to phone and really annoyed so please update my delivery status.Thanks

I booked Carrier 1.5 ton Split AC at Vasanth & Co - Padi on 05/07/2017 - 11:30 AM. They said product will be delivered on the same day and it did not happen. On 05/08/2017, I went to the store thrice to request them to deliver the product, sales rep said that product will be delivered in 20 - 30 minutes. After one hour, again i went to the store and the response they gave is - They had only one piece and it is damaged and will be able to deliver and it will take one more day and installation will happen on the next business day. Climate is very hot and my family is suffering from severe humidity in night and literally everyone are dehydrated. If they could have delivered the AC on time, this could not have been happened. Sales rep are very irresponsible and their are not professional. They treat customers very rudely. I did not expect such a worst service from a reputed store. I will never recommend vasanth & co to any of my friends and relatives. This will be my last purchase in vasanth & Co. Finally, no one from the store are answering our calls

Dear sir,

I bought lg front loading washing machine with stand & cover on 27.04.2017 at vasanth & co, puraswalkkam branch (Salesman mr. Praveenkumar) next day they deliver the washing machine but still they delayed to deliver the stand & cover. I paid full payment to all those things.

In this regard i went to shop several times to collect the stand but they not responded me and misbehaved with us. So, i unhappy with vasanth & co.

Further i request you kindly make necessary action in this regard.

Vaidyalingam. S
+[protected]

Sir,
On 01.05.2017, I have purchased Samsung AC Inverter from your newly opened Karambakkam branch. Till today 04.05.2017 I have not given the delivery of the goods purchased.
I phoned to your staff Mr Murugan Mobile No.[protected], and the other Land line Nos. but, no one is picking up the phone. It gives me displeasure, so please arrange to deliver the goods as early as possible.
Thanking you and wishing you all the best.
Anand P. B.
04.05.2017

I have bought whirlfool fridge on 23rd april 2017 at vasanth & co, velachery. At rs.19, 200/- bill no.[protected]. The installation service technician came on 25th april 2017 and opened the fridge packing and said that fridge have been got damaged and wil replace the fridge in 10 days, but till now we didnt get the status. I request you to replace the fridge at the earliest.

Kindly update the status at
The director, centre for faculty development
Anna university, ch-25.
[protected], [protected]

We have purchased the subject product on 02.04.2017 but as on today the same is yet to be delivered to us. Please let us know when it will be delivered to us and there is no proper response from your staffs. We are waiting for almost one month but u r staffs are saying that there is no stock, when the stock comes it will be delivered. Let us know the reason.

Dear Concerned,

Had purchased a water kettle from Vasanth & co Madurai in the month of Jan 2017. Hardly 3 months got over the lid of the kettle is not closing. Had visited preethi service center in Madurai. They fixed something but never maintained transparency what part was changed with us. The same problem persisted. Lid was not closing. Again i had to go second time. The same thing happened. It worked there while testing, after coming home it does not close. Am using for home purpose not for any commercial use and following all the guidelines/ instructions while using it. Service people are arrogant and not maintaining transparency and politeness. in their mind it is Free of charge under warranty, and Customers not treated well. i was using various brands of home appliance but never faced product quality issue in such a short span or service center like this. They never pick phone calls also. Request Vasanth&co to pick up this product back which am not satisfied anymore and return me new ONE. I enclose bill copy, warranty card, service center slip, image of kettle. Thanks n Regards.
Sathiyamoorthy
[protected]

We paid full cash for this (42, 000) during purchase on[protected] / receipt no : [protected] & it was delivered only after 7 days. Even are delivery, we are still facing with it. Below are the complaints.

1. Attached installation image of outdoor unit. They charged additional rs.1, 250 for this cabling and installation. Even a local electrician will do wiring more better than this. They left the cable exposed, even didn't insulate it properly. Imagine the situation if it rains & any short circuits then...??
Again the bill receipt shows as a/c free standard installation. Then why they charged additionally for it..?

2. Still after the a/c doesn't works properly. Attached number of complaints we made and each person who attended the complaints at home given different different contact number to contact and the last person said relay unit was complaint and during the last followup the rejected our complaint indicating as "duplicate complaint". Still the a/c didn't work it's almost more than 20 days now.

3. Place replace the a/c with new one as we are not comfort to replace the unit part by part with new one because we purchased it considering it as brand new. Else please make sure it's working properly & covers warranty.

I brought onida led 55inch tv on 20th march 2017 and its installation done on 26th march 2017. Since it is new home our house warming is on 14th april. After that only we started using it. From 15th april the tv is automatically getting on and off. I complaint to onida customer care on 18th still now it is not rectified they are saying its dealer mistake. When i check with vasanth & co they are saying they will come and rectify today. Im daily taking leave and waiting for the technician. No use. My hamble please dont buy any thing in vasath & co. Once they sell to us they wash there hands.

I have purchased LG smart inverted spilt AC on 9 april 2017 at Vasant & Co, Adyar. The AC has installed on 10 april 2017 by GURU Balaji Cool system.
The ac was not performing well from the installed day, AC cooling was sufficient and stay at 28° C even at the Himalaya cool setting.

I registered a complaint to the installed service team on 12 april 2017. Service team (rajan) check and informed no issue in the ac /installation. But the same issue continued . Again, I have registered the complaint to the same service team. vinoth has attended the complaint and informed that air has been mixed in the gas. Next day, he refilled the gas. After that he informed to run the ac for an hour and the cooling will be increased as desired. Still the ac cooling stay at 28° C even at the Himalaya cool setting.

From the day of purchase, the ac has been serviced for 3 times in 1 week. But the query has not yet resolved. Kindly replace the LG AC to any other best brand AC.

Name: Baburaj S M

Contact number: [protected]

RNP:[protected]


Regards,
Baburaj

15th april i paid rs 1000 for fridge in [protected]@co and rest to hdb.. I received product but in not woking condition.. When i approached vasanth showroom people not responding to customer properly.. They just need money from customers... Pathetic.. Nonsense.. Stupid.. Useless service they are doing to customer just to steal the money... So i want to cancel my hdb acct... I'll not pay

World most cheating number one dealer is the vasanth & co, t. Nagar
I have bought videocon led tv from vasanth & co, t. Nagar, north usman road on friday[protected]. During buying the product, sales manager agreed to delivered the product by next day itself (Saturday[protected], but still now i didn’t receive the item, even so many phone calls & message, there is no proper response from dealer. Even dealer sales manager not respecting the customer and no response from dealer manager,
This leads to complaint against the sales manager of vasanth & co, t. Nagar for not delivering the product on time as per agreement.
I am not satisfied and vasanth & co is cheating the customer for not delivering the product on time as per agreement.
Refer attached bill for your ready reference.
I request vasanth & co to take immediate action and escalate this issue on high priority

I have visited vasanth & co branch marthandam today morning at 10.00am but in show room staffs are not available.. And i want paurchase a air cooler and home theater in finance through Bajaj finserve.. But stocks are not avail and at that time to still 2.00pm bajaj finserve executive not there.. So i cant check my eligibility and purchase
Kindly ensure your good service and train to your saff for customers service