Vasanth & Co Complaints & Reviews

Hi, we purchased a combo offer (Faber chimney, butterfly gas stove and faber induction stove) at vasanth & co padi store. The purchase date is 19/08/2017, serial number of bill is 0016984. We paid the bill and collected the chimney and gas stove as they were ready for delivery. The induction stove the store person said we can collect it after 3 days as there was no stock. Today after more than 20 days, numerous calls to the store, repeatedly hearing we will get it in 2 days, 3 days, we are fed up with this kind of service.

Can you please arrange to provide the faber induction stove which is still not delivered by the store, we never expected such kind of complacency and ignorant customer service from the store.

Sir,

We booked and purchased one a. C (Model - carrier split 12k duractiv 3s) through your

Branch at 11/4 padmanabha nagar - adyar - chennai-20. We got the delivery on 21.8.2017 bill no

[protected] myl - s. No 0007365. Purchased in the name of k. T. Kalyanasundaram new no75/11 old no 33/11

Lotus flat gandhi nagar third main road adyar chennai - phone no [protected].

At the time of booking the ac we clearly told your sales representatives that we are living in the apartment complex and

Our flat is on the first floor, and the entire installation responsibility is yours. They said ok we do free of cost, and in such

Condition only we purchased the ac.

Now almost two days are over the ac is not installed and the service technicians are asking for service charge for installation.

They also telling we cannot bring ladder and it is also buyers responsibility to arrange the ladder. We repeatedly contacting your branch

Executives regarding this but we are not getting any proper responses.

For the last 2 days almost we have made more than 10 calls but it is vain.

Your sales executives are telling one thing at the time of sales and completely changing their wards once we got the delivery.

If your sales rep. Are not keen on taking responsibility after sales means we couldn't have booked ac in your shop..

So far we are co coordinating with mr. Arivazahan cell no [protected].

If the ac is not installed by tomorrow (Thursday - 24.8 17) we will return the ac and return back our amount r/s 29, 000/-

I bought a bajaj caldia from vasanth and co on 20.08.2017. The sales attended for water geyser was bhuvaneshwari and other person in billing section. On the day of buying they told today is sunday we will book a call for installation from bajaj on monday morning 21.08.2017 as today is sunday. So waited, i didnt even get any otp and installation number to my mobile number. They didnt to respond the phone calls and sales attended also cut the phone call twice. She still argues that i have spoken to the executive and will intimate u. I havent heard any response from them.
Main thing the product hasnt been verified still. They were eager to encash the product. No response from vasanth and co regarding installation helping the customer. Such bad experience from vasanth and co.

Bought a samsung tv 43m5570 from porur-chennai branch on 13/8/2017.

Followed up manytimes with your branch and samsung. Nobody turned up to install the tv. Disappointing service yet again from vasanth and co.

Invoice no-[protected] dt 13/8/2017.

Delivery also delay and i had picked up myself from store room.

Pl let me know.

N. Bhupathy

Following complain sent to [protected]@vasanthandco.co on 4th august 2017. No response received till date.

One of my family member purchased a preethi mixie esteele supreme from your outlet at 100 feet road, coimbatore on 04.08.2017. Bill no.[protected]. Total cost as per invoice is rs.6000/-. The promise as per your ad on media is that your price is the lowest in the market. But on further enquiry by chance revealed that the same product is available at 17% less than your offer. Hence you propaganda in the media is a false one. Sorry to express this since we had much faith in your name.

Mail id: [protected]@gmail.com

I have purchased a og 5* ac in trichy the total cost is more than the other dealers but for mind set i have purchased in vasanth and co itself ple don't fool the costumer. After that i realized that product is same wherever the price is low we can purchase.in advertisement you are saying discount but you have not even given made a single paise if i ask him about discount, he says who told you that and all fake i called some cc but no response
Ple reply me how you are dealing with your customers

Hello team,

I would like to bring to your attention that i bought lg washing machine, cover & stand for the same in chennai trade center for rs.31, 000 and it was done in bajaji finance.

I got the bill only for rs.31, 000 and the product was not delivered on timely manner as agreed during my purchase.

During deliver they had given me the bill for rs.32500 which i didn't notice the time of deliver.

After that i raised lot of compliant in customer care and branch but still now i didnt get any proper response on the same.

Vijay ganesh branch manager on tambaram branch agreed that he will refund that rs.1500 amount and now he is asking me to purchase production more than rs. 10000 so that he will adjust the amount since the bill was incorrectly mentioned by his staff mistake.

Why should i do purchase for more than rs. 10000 to give my 1500 rupees for the mistake done by your team.

What is the procedure to get my amount back?

Check and revert asap.

Thank you,
Raja. K

When i enquired at vasanth &co purasaiwalkam branch on 30/06/2017, the sales man, one mr. Rizwan has intimated me that the samsung washing machine is a best one. As there is no stock, i have paid adv. Payment of rs.500/- on 30/06/2017. At the time of delivery of samsung washing machine on 11/06/2017, i have paid balance amount of rs.20500/- vide bill no.[protected]. Samsung site engineer called at my house on 12/07/2017 and opened the box and kept the washing machine in the floor. As there is no sufficient in coming water tube, the installation not done on 12/07/2017. The service engineer told me that the machine would be function after the fixing of length water tube tomorrow i. E.13/07/2017 but he obtained my signature in all forms on 12/07/2017. I regret to note that even after fixing the sufficient length tube, the function of washing not working. I therefore request to arrange the replacement of washing machine

Hello sir,
I am baraneedharan from trinelveli. I am purchase mitsubishi split a/c model srk20css - s6 (1.5 ton 5star). And v guard water heater pebble 6 litres dated : 29.06.2017. Sales person tell to me with 4days i will supply. Because stock in erode branch. I am not received tills date. So kindly cancel this order and reimbursement my amount 3 working days.

We ordered the two above acs through your north usman road t nagar branch on 26th june 2017 through bajajfin mode and bill was raised for initial 3 emis. The product was assured delivery before 30th june 2017 but till date the products not got delivered to my following address:-

D dhamoodharan
151/82, new vellalar street
Kodambakkam
Chennai-600 024
[protected]

Request immediate delivery of the products.

I bought samsung led 32 inch on 9 may 2017 but received after iweek the tv starting it self colour like faded we raised the complaint samsung customer care that tech told day by day coloring will be automatically correct but now 3o days it's fully blue all channel now they roles picture tube repaired we will repaired the tv why i am tis much and they give bad product after there doing repaired it's giving too stressed out my family tis tv i want my money back asap bill no[protected]

Hi,

This is Rajesh from Pudukkottai.

I purchased Haier 43 Inch Smart from Vasanth & Co. Pudukkottai 622 001 Branch on 7th June 2017. The Supplied Remote not working and suitable for smart tv options. 2 technicians came and advice this remote does not working with that. So you should use only mouse. I am so disappointed that statement. So decide to return and claim my payment with versant and co pudukkottai. But the branch manager not response with this matter. So i ready to raise legal advocate notice with Vasanth and co.

I contact and informed to customer care Name is Ms.Nandhini and Mr.Ram. They raised complaint to their superiors.

This is for your information. What will do your side.

Thanks Regards,

RAJESH.N
[protected]

Im sorry to share this, but i thought you should know about my bitter experience from velachery branch. I came to buy a wet grinder with options from popular brand and with higher budget. However, after so much of persuasion from your sales person on a specific brand i end up in buying it. When i reached home i heard a lot of negative feedbacks for that particular brand i bought and i also checked the review in internet and found it is one of the lowest rated brand. Within 24 hours i arrived to velachery branch to replace with popular brand of higher price. Even i have not opened the sealing of the product. But your branch manager refused for exchange and was very impolite and behaved unprofessionally, which is just the opposite of what i expected in the form of customer service. I was outrightly told it is customers responsibility in buying the product and not just believe on what sales person says. His exact words "our sales person can tell anything good about the product to push the sales, it is customers responsibility to go home check for reviews and feedback and come back to buy".

Now tell me sir, does that mean the customers should not trust vasanth & co and its sales person/manager. I had so much of reputation for vasanth & co, so i travelled 15 km to buy from velachery despite a lot of show rooms around me.

Is it not a basic rights for a customer to exchange the product if it not unsealed (Not asking for refund, willing to buy an expensive product). Even a small kirana shop do exchange the product.

I bought Philips 22" LED TV (model PFL 3758) on 7-8-2016 from Vasanth &Co Tuticorin branch, vide Bill No. [protected]. 3 weeks back TV volume started automatically reducing to 0 in 5 minutes after switching on. Immediately complaint was registered through toll free No. as advised. As there was no response, Tuticorin Vasanth & co was contacted repeatedly over phone, Nothing happened. On 25-5-17, I informed the customer care Chennai head office. They promised that the problem will be rectified in 48 hrs. Nothing happened till now[protected].15 p.m., ) - Kamala shanmugam.

I bought Daikin A/C 1.5 ton on 08/05/2017 and it is not working properly from the time i purchased it. I lodged the complaint in call center and service guys came and said there is an issue with the compressor and they replaced it after few follow-up calls but still it is not working
The service center guys are trying their level best but unfortunately there is no solution yet
Now i am worried why i choose Daikin???
I am very polite in terms of my approach here. But now I feel it is time to either change the product to Hitachi...since i am fed-up of Daikin or replace the entire unit (inner and outer unit)
Appreciate if you can settle this issue ASAP
My bill.no.[protected]
Looking forward to your reply

I bought a sunflame chimney 2 months back from vasanth & co, chennai. To deliver the product on 23rd may 2017 after lot of complaints [delay delivery]. And while i bought the product they said the installation is free. And today [24th may 2017] sunflame people come to my home they ask for rs.1450 [350 installation and 400 for hole and 700 for material cost in the bill also they are not mention about the installation cost or material cost. [but in my home it is back to back connection only]. So i called vasanth&co and asked the details about their false commitment. But sunflame people call me and they are talking with me in supporting vasanth & co. I dont know how to handle this.
For the same product saravana store do free installation...

Booked a microwave oven for the price of 10, 000 but the bill has been generated for 10, 500, due to this had conversation with the representative, who did marketing (Gowri at north usman road branch), met her in person, but no proper response. Had tried reaching multiple contact but no response so far.

Bill no : 0951161.

This not really a customer satisfaction and matched with the logo "trust"

I have booked Daikin Inverter AC (1.0 ton) JTKM 35 SRV 16 with AC stand
during the Expo organised by Vasanth & Co. at Trade Centre,
Nandambakkam on 06.05.2017 in the name of
T.K. Vivek (Mobile NO. [protected]) by remitting Rs. 5000/-.
At the time of booking, it was promised that delivery will be made on 12.05.2017. Despite repeated phone calls, complaints, contact to the Helpline, it was not delivered. False promises / information are given by
the Helpline No.[protected] at your Tambaram Branch by
contacting Phone NO. [protected].

Your good image is at stake. Request for immediate delivery and
erection, otherwise I will be forced to approach the consumer
redressal forum.

Thank you,

I book refrigerator in the trade fare exhibition at porur on 7 th may 2017.

My receipt no:[protected] dt : 07-05-17

Item - whirlpool dc fri215 imp roy 4s win mag-e — 1no

I have made advance inr - 10, 000/ — (Ten thousand)

I am not yet get that item, daily i follow them, but there is no good response from vasanth & co porur side.

If you are not interested, kindly return back my money in the mode of dd and send it to my address plot no 5o, d. T. P colony, ambattur-600053

Make d. D in the name : tamildoss

We've ordered a Haier TV and fridge from the expo held at the trade centre. It's been a week and still didn't get any proper response regarding the delivery of these appliances. The firm promised to deliver it by Friday and still didn't hear from them.
It seems like the company doesn't value their customers. Bajaj Finserv is also causing a lot of confusion in the process. Please try to deliver the appliances as soon as possible or else you would keep losing your credibility in near future. Or else try to return the advance payment to the customers.
Thank you
Tamilmaran