Vasanth & Co Complaints & Reviews

Poor Support from Vasanth&Co - AC and Microwave Oven.. Last week ( 27/03/15) i have purchased 1 Onida AC and 1 Microwave Oven from Vasanth&Co Gandhiburam Branch, Coimbatore, At the date of purchase they commit us the at max delivery date will 30.03.15, still the delivery is pending (01/04/15). Almost 5 days completed and am waiting for the delivery. I didn't expect this kind of support from Vasanth & Co. a reputed home appliance shop in Coimbatore. I always got wrong commitment from them, Even now if i call them they will commit today they will despatch the materials, I dont think they will deliver the materials..

i have purchased LG Brand LED Model No6700 and the dealer assured me to give a LG Blu ray DVD player with the television peiece but unnecessarily delay to give free gift Blu ray player please take immediate action to deliver the same I took delivery of TV from vasanth &co tambaram branch chennai bill no.0013444 dated21/10/2014

I am purchasing sony tv, steblizer& vediocon hd set top box 20/10/14.sales person told for 20/10/14 evening delevery& 21/10/14 installed. But tv install 23/10/14.but vediocon not delevery, not install.trying to vasanth & co number not atten my call.vasanth& co shanmuga street show room person not responce . i am waiting for 4 days .i am very very sufferd in vasanth&co purchasing.pls send the vediocon hd dish person . install to urgent. Thanks by m.santhosh [protected]

I have a parcel from Canada, send through Canada Post on 21.07.14. Parcel reached India on 09.09.2014 and is stuck in customs. Please guide me. Track History Date Time Location Description Retail Location Signatory Name 2014/09/09 12:04 INBOMC, India Item has been sent to customs in the destination country 4400 10:01 INBOMC, India Item has arrived in foreign country 4311 01:50 INBOMC, International shipment has arrived in a foreign country 4310 2014/07/24 08:53 VILLE ST-LAURENT International item has left Canada 8901 2014/07/22 21:54 MISSISSAUGA Item processed 0100 21:53 MISSISSAUGA Item processed 0100 2014/07/21 12:59 LONDON Item accepted at the Post Office 1301

Hi,
We bought a Godrej refrigerator on saturday and asked for a stand of same color which he said he will deliver along with the refrigerator.
They delivered it on the same day night around10 PM. The delivery person showed a long face when we asked for particular stand. We dint pay the delivery charge on that day.
The next day sunday night they again came to collect the delivery amount without a replacement for the stand. Delivery people are too arrogant and they should not threaten the consumer.

They were not ready to open the fridge box and we are yet to receive the stand for the same.They are yet to send person to open the pack and set up the fridge.

If they don't have stock they should not ask consumer to pay the bill amount.
Kindly consider the same and take a step against the same.

I went to buy an AC (Daikin) in vasanth & co, Tnagar on 6th April 2014, and after a discussion about the product i agreed to buy it, they generated a bill and asked me to pay, i paid. Now the sales person tells me that the particular product is not in stock will be delivered in 2 days, today 10th April 2014 3PM, almost 4 days went still it has not been delivered, i contacted the shop this morning 10th and they said its been delivered yesterday itself, i dont know what the **** is happening, what if some body took my product and change any spares in it, i will never know.

I have ordered for two LG AC's from Vasanth & co Mela at Trade Center on March 30th. The attendent infromed that the product will be delivered in three days. I have not recevied the AC till date. When Called up vasanth & co, no proper response is given. They keep promising that the product will be delivered in a day but nothing happens. Now when called up, they are saying it will another two weeks for the product to be delivered. Other wise they are asking to choose other product. No customer service at all. This is day light steal. Please do not buy product throught these mela.

Hello SIr, I had visited Chennai Trade Centre Exhibition conducted by M/s Vasanth and Co on 30th March -2014. I had also paid full amount and purchased a Onida Washing Machine . The sales Person Mr.Chandru had promised that the Product will be delivered by 1st April-2014. But when I enquired on 1st April, the tone in which Mr.Chandru and his team was talking is not like the way they were during the exhibition. It was rude and unprofessional. They are simply asking me to wait every day and are telling me that the Product will be delivered next day. Its been Second Week now and still they are telling me that the product will be delivered shortly Shortly without proper response. Please look into this and help me in this regards on how to file a Consumer Complaint against Vasanth and Co. Regards, Ananth Rao H

I purchased 42 inch Onida Smart TV, from Vasanth and co Tambaram branch, I was told its a new piece that would be delivered from the godown but when they delivered the TV had 2 scratches in the front screen and multiple scratches on the back side. This was escalated to the dealer (Vasanth & Co) immediately after delivery but didn't get any resolution yet. (4 months) I tried reaching the Onida customer care, initially a service person checked the TV and confirmed it was a manufacturing issue, when I tried reaching his manager he asked me to send in all the photographs of the TV. After few weeks he came back saying this cant be replaced. i am confused now what to be done with this issue. Purchased the TV for 60K with no value for money. Everybody are pinpointing hand on others with no responsible answer. Really frustrated with this issue. Please help to get a resolution of replacing the TV. My details: M. Dinesh Mob: [protected] Desk:[protected]During office hours)

Vasanth & Co, No 50, South Usman Road, T.Nagar, Chennai 600 017. TIN : [protected] CST NO:[protected]. This shop has no value for customer. They have no respect to the customers and they do not keep their promise on delivery of products. Read my experience with this shop personals. DO NOT BUY ANY PRODUCT FROM THIS SHOP. THIS IS A SINCERE WARNING TO ALL. DO NOT SUFFER LIKE ME. This is a new Vasanth & Co in this area next to some hospital. There is already an old one which is close to the Bus Stop. I am a very regular customer of the old Vasanth & Co and very satisfied as well. For a change i tried this new shop and guess what i am totally dissatisfied with this shop and the way they treated me as a customer I bought a BOSCH Washing Machine from the new shop. they said at the time of payment that they have stock. I assumed that they had the stock with them. I was promised that the product will be delivered the next day and the technician will fix an appointment the day after tomorrow for a DEMO. But to my worst experience they had to order the product from BOSCH and the company was on holiday due to festival and so i was cheated with delivery time. After regular quarrel with the shop personal and when i was abt to cancel the order they delivered me the product in two days. Then guess what they did not inform BOSCH and the appointment was not booked. I had to call BOSCH after two days to book an appointment for the weekend. The technician comes to my home checks the product and says " Sir, the Machine Stand that you bought will not fit this machine. please go back to the shop and exchange the stand / Washing machine holder along with the plastic cover for the washing machine. I called Vasanth & Co and said the issue, they said we will send the new stand and cover along with our technician and he will fix the machine. the next day the technician calls me and informs sir i have an important work and that i will come on Monday to fix the machine. I told him i will not be available from Monday to Friday and requested to attend the issue immediately. He asks me to take this issue with the shop personal. I call them back again to inform them the same again and they called me back in half an hour and said that it is not possible today. When i insisted to fix the same day, the shop personal started using vulgar words. I asked him to behave properly then he asked me to come to the store directly to replace the stand and that it was too vulgar. I had to go directly to the shop quarrel with the shop personal, asked who spoke to me in such vulgar way over the phone and they say that they don't know who called me or attended my call.

At vasanth and co in velachery,the receptionist/telephone operator is absolutely redu and very crude too!!!!!!.I have never seen such a character at any service oriented organisation.Even the way she greets you on making a call...OMG...u must hear it to believe it..u can try by calling [protected] or 22553979.I had this horrific experience as i had to call them over and over to get an Godrej AC installed which i purchased from them.She had the audacity to tell me that i was not the only person who purchase a Ac and that i had no other choice but to wait for the company technicians to come and install.I called them after 24 hours of purchase as they(sales man Raji) told me that it would be installed in 6 to 8 hours

Poor/worst/horrible customer service

I went and saw LED TV on 29th March, after that received 2 calls from vasanth and co associates for sales pitch. Before buying it they promised to give the product on next day as a min tat and max 2 day. But almost a week over now. Till now it is not delivered. Called Vasant & Co customer care office 10 times, called Bajaj finance five times (This ...... does not even response to your call properly and in top of that vasanth and co have given the delivery responsibility to them) called salesman 5 times who sold that LED tv to me) called Philips regional manager 5 times, messaged him 3 times. But still they haven't taken any step regarding this. I am totally PIST of with their service.

After 10 days they delivered it. I was suppose to get a cricket bat along with this as a promotional offer, but i didn't. NOW i have to fight for this one. They promised to get it installed on the same day, but 2 days over till my installation is pending. Now Philips guy no. is switched off, Vasanth & Co customer care no. is busy all the time and the salesman never responded to the call.

Called Philips complaint division directly, now they have given some hope. may be i will get it done by tomorrow hopefully!!!!!!!!!!

I booked AC Career in exhibition on 31st March 2013 and the product delivered later 4 days... No one has come for installation so far and Stabilizer , A/C stand are not delivered alone with AC product I have paid for everything.. So many times we called up no response.. PLS DON"T Buy any product from Exhibition.. Very poor costumer service. They never attend the phone calls.
Bill no : [protected]/145 booked on 31st March

I paided amount for installation and still am waiting for Installation to be done. :( very much frustrated

I bought one LG WINDOW A/C LWA3BR1D MODEL (Bill No:[protected] dt.30/09/2012) from VASANTH&CO, KARAIKUDI Branch-630002 and they assured me of
supplying ONE PREMIER NONSTICK COOKWARE SET(4PCS) within 10 days due to short supply of the stock and the Total amount Rs.19750(including fro COOKWARE) was paid on 30th Nov'12.
But in spite of my repeated reminders, it is NOT supplied to me till date.
So,Kindly take necessary immediate action to supply the same as early as possible.

We ordersd a whirlpol refrigerator in trade centre on 14th oct 2012....... but have not got the delivery till now eventhough paying the full amount in NEt cash......... people there in Vasanth & co saidapet brancjh delivery section also do't attend the calls.... even if they attend the call they say some sought of lie and ultimately don't do the delivery...... when visited directly people there also did not give proper details... one says there is no stock of the fridge the ither says the fridge is another centre and will be despatched but till now there is no response

Vasanth & Co - Vellachery Branch

I purchased several items from this branch worth Rs.98,000.00.All items were delivered next day.The AC unit installers from LG arrived and opened the box only to find that it is used A/C could have been used for more than a year, even a dead bee was sticking to the A/C unit with full of dust and dirt inside and outside. The branch replaced the indoor unit next day and another team from LG came to install.
This time the indoor and outdoor units do not match. After three days a new unit was replaced after almost 100 calls to the branch.

Then comes the story of the washing machine.The installer from IFB arrived to install the WM and he opened the box.The IFB machine was damaged in the bottom and he could not install the mesh.When I called the branch this arrogrant person named Mr.Sekhar answered the phone and he was very disresptful to me.

Then I called several time to the corporate office to discuss this issue.First this the ladies in the reception do not pick-up the phone after 10 calls they picked up and said the manager is on vacation call tomorrow.I was frustrated.I rang up again they connected me to one Mr.Michael, he helped a bit and a new A/C unit and Washing machine unit were delivered the same day.

Now comes the Fridge, I ordered a brand new fridge and a stand. They delivered a Maroon colour fridge and a blue color stand.Total mismatch.

They gave me a gift box of non stick cookware,when I opened it the pan handle was broken and the broken piece is missing.

I would have made almost 250 calls to the branch and the corporate office till now my money has not been given back, my fridge stand has not been replaced and nobody properly answers the phone.

My recommendation is never buy any item from Vasanth and Co.They are very bad in customer service and they are frauding common people.

I bought blue star ac dated on[protected] In thirunelveli. The product is in a damaged condition while opening the package. So I can make a compliant to vasanth&co about the damage their response is too bad. After 1 week they replaced the damaged part. But the thing they replaced is not a new one it is already used by someone else. Now the ac is not working properly. Whenever we make a compliant to them they won't respond properly. I fully dissatisfied with vasanth&co. They won't respond and they won't replace the unit. I suffered a lot in purchasing.

Purchased a washing machine at Vasanth & co, Branch - Mylapore on 25th August 2012, while making payment for machine, they have confirmed that the washing machine would be delivered on 26th August 2012 before noon. However I got the machine delivered on 27th August 2012 at 8.pm after several follow ups.
When I opened the carton box, I got shocked, because its display piece, some scratches is there (Big and small). Clearly it is stated that the machine was already used one.
I logged a complained at Vasanth & Co, regarding this. As usual they never care about customer. They are telling some procedure like, someone has to come from Whirlpool, and he has to certify that the piece was demo (Displayed). I waited till the person come and check the product.
Today around 1’0’ Clock, that person has come and confirmed that the piece is displayed one (not new piece) or demo and some scratches are there.
I don’t know, To whom I have to contact for replacement?
Can anyone assist me?
Bill no [protected] Dt[protected] – Bill Name : Ananth Prabhu
Product name : whirlpool SA w/m Ace 68A

I have purchased a IFB washing machine from the Vasanth & co Saidapet branch located near Aranganathan subway.But even after five days gone i haven,t received the washing machine so for. Even without mentioning product serial No. they sold it to me. Now they don,t have the stock. How this type of people are having 3500 crore worth business.So please ensure availability of stock and verify the serial no of the product to be entered in the bill to avoid fraud in sales. By N.K.Kannan [protected]

Never buy products from Vasanth & Co if that requires installation from branded Product company.
Vasanth & CO never informs about such installation and you will have that product as new without usable.

The customer service from Vasanth & co is very poor. So, never step inside.